TigerChef.com Opiniões 

179
TrustScore: 3 em 5

3,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We have this flatware for our beach condo rental & have found it to be sturdy, attractive & well priced. This is our 8th rental summer coming up & the flatware has held up nicely other than guests mi... Ver mais

Classificada 1 em 5 estrelas

Terrible business. I will be reporting to Better Business Bureau as a scam. I ordered disinfecting wipes almost three months ago and, under the circumstances, cut them some slack. However, I called... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

The product itself isn’t very good to be perfectly honest! Super light, cheap materials it seems! plus the inside black casing had a hole in it. Customer service was very helpful and waiting for my r... Ver mais

Classificada 5 em 5 estrelas

I've used Microban for many years now to handle pet smells, odors from ailing family members, and just everyday household odors. This new spray has done a great job of not just masking but eliminatin... Ver mais

Informações sobre a empresa

  1. Loja de utensílios de cozinha
  2. Fornecedor de produtos alimentares
  3. Loja de móveis
  4. Restaurante

Sobre TigerChef.com

Informação fornecida por diversas fontes externas

TigerChef is more than a company serving your commercial needs. Using our expertise and extensive relationships in the food service industry, we offer products that anyone who is an avid cook can be proud to own. From bar and baking supplies to commercial appliances, our product list is truly endless. Our selection is unrivaled and features over 200,000 products! What we offer online is just a fraction of our inventory. If you don’t see it here, do not hesitate to contact us. Chances are we have it—for a great price.

With over 30 years of excellence and experience, TigerChef has proven itself to be one of the best and fastest growing companies in the food service industry. Aside from fulfilling the needs of the casual cook, we pride ourselves on our ability to take you from consultation to completion, making the design and purchase of your commercial kitchen as smooth and as satisfying a process as it can possibly be

Our staff is comprised of expert product specialists and a knowledgeable sales force who will guide you through this exciting process. We combine precise architectural planning with quality kitchen products to create the perfect industrial workspace. Our past clients’ rave reviews inspire us to continue offering the high quality of service for which we are known.

Our portfolio showcases a large variety of hotel chains, restaurants and numerous other commercial facilities. With every job site we begin, our ultimate focus is customer satisfaction. From beginning to end, TigerChef is the key that will make your business more successful than ever!

The truth is this: TigerChef is the only website you will ever need for every one of your kitchen needs. Please bookmark us so that we will only be a click away!

Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

179 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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3,2

Todas as opiniões

(179)

3 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Poor Customer Service

I am a home cook not in the restaurant business. This was my 2nd order from TIger Chef. The 1st order went well but this last order did not. After almost a week went by with no shipping notification I went on their website to check order status and there was no info. I requested info through their site and got no reply then sent two additional e-mails through the order status link requesting to cancel my order and again received no reply. Another request to cancel was sent via text to a text # provided on their website. Again, no response. Sent an e-mail to Cust Service that I got from the invoice on my PayPal acct last Friday and received a reply Monday AM saying they would attempt to cancel my order but later notified me that it had already shipped but the UPS shipping notice said "label created". Also the shipping cost was more than the cost of the item I ordered. Maybe they treat their restaurant owners better than those that order in small quantities. At any rate, their service was way below expectation this time and I won't do business with them in the future.

18 de julho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

This is the worst company to order from !

This is the worst company to order from. I ordered baking pan covers in the wrong size i never even took them out of original pkg. when i returned them i was told i had to pay for return shipping which was 60. 00 dollars on a 90.00 order and then a 15% restocking fee
Beware do not order from this company!!

29 de junho de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

RESOLVED - Poor customer service and mismarked products

I am updating my review as TigerChef contacted me to resolve the problems I was having. They refunded the money for the items which were not working for me, as well as the backordered items and I find this to be a very fair resolution.
The ordering experience was simple, the products are good quality and their prices are excellent. This was, I expect, a one-off issue. No harm, no foul.

I ordered the an 18"x26" sheet pan with a 25"x17" cooling rack. The rack does not fit the sheet pan. I called and was told that I could return these two items, at my expense, for a refund. The items totaled around $20 with shipping, the return shipping would be around $30+ because of the size. There was no assistance to get the correct rack for this product, just the ability to return it, again at my expense. In addition, I ordered some towels, which still haven't come, although it has been two months. Not at all happy with my experience or their responsiveness. I will not shop here again!

7 de janeiro de 2022
Opinião espontânea
logótipo da TigerChef.com

Resposta da TigerChef.com

Thank you for taking the time to leave a review. We apologize that you were not satisfied with your purchase. Upon review, the wire rack that you purchased is not intended for a full size pan. Our customer service team will reach out to you to go over the correct options with you.

Classificada 1 em 5 estrelas

DONT BUY FROM HERE EVEN IF YOU SEE A SALE YOU LOSE MORE MONEY

I only looked at the good reviews and wished I saw the negative reviews first before buying.
I never understood why shipping was almost the same price as the item itself. My item wasn't that heavy either.
But I paid for it anyways. When the item arrived, it was not the size I expected it to be. So I asked if I could exchange it for the same item but different size. They told me I'd have to return it with my own money for shipping and have to re-order the item I want. There were no deals or anything. They wanted me to overpay by shipping it back and order the new item with its ridiculous shipping fee.
I emailed them upset saying it's my first time ordering from them and how it's unfair and they ignored me. Even if they respond to my post here, I doubt they will be cooperative.

4 de junho de 2021
Opinião espontânea
logótipo da TigerChef.com

Resposta da TigerChef.com

We're so sorry that your experience with us was not satisfactory. In an effort to keep our prices as low as possible, we charge the shipping that we are charged by the provider. Unfortunately, according to our return policy, the customer is responsible for return shipping charges. Please feel free to reach out to us if you require additional clarification or help.

Classificada 5 em 5 estrelas

Awesome Quality

Ordred this hand guard to replace an OXO guard (the OXO guard was used for less than 9 months and the plastic chipped away onto sliced food - OXO would not respond to complaint). Did not know if this would work with OXO mandoline but ordered. LOVE IT -- 100% better quality than the OXO - especially since it is stainless and the fruit or veggie stays positioned much better in the mandoline. 5 stars!!!

13 de maio de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

coffee press arrived broken

coffee press arrived broken. it had no packing material in the box just the press in a box floating inside a bigger box. i figure that if they didn't care enough to ship it properly than they didn't care enough to make a quality product

8 de maio de 2021
Opinião espontânea
logótipo da TigerChef.com

Resposta da TigerChef.com

Thanks for taking the time to leave a review. We apologize that the item you ordered arrived broken. Someone will reach out to you so we can get this resolved for you asap!

Classificada 5 em 5 estrelas

Great product

This is a great product so far. It is a very sturdy and amazing quality product, which is what I've come to expect from the brand. And TigerChef was great about updates and provided a great buyer experience.

8 de maio de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Generally good experience

TigerChef.com had the product I needed and was able to provide it in a reasonable amount of time. My only issue was that there was no update on when my items shipped, even after I was billed, so I had to call the company to find out the status. I was promised a call back, but never received one. Thankfully the items arrived the next day.

6 de maio de 2021
Opinião espontânea
logótipo da TigerChef.com

Resposta da TigerChef.com

Thanks for taking the time to leave a review! Please contact us so we can make sure the email address on your order is the correct email address :)

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