Tile Mountain Opiniões 

40 905
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and abs... Ver mais

Classificada 5 em 5 estrelas

Just want to praise Tile Mountain for their top level customer service. I've had to contact them a number of times for different queries on questions I was unsure about before I pleased my order an... Ver mais

Classificada 5 em 5 estrelas

I spoke with Karen today and can't thank her enough for her patience and support in helping me sort a replacement tile quickly. I'm new to the trade and can find some of the jargon quite overwhelming... Ver mais

Classificada 5 em 5 estrelas

Fantastic all-round! The ability to order a sample of 1 whole tile - brilliant. Avoids possible costly mistakes and gives peace of mind when ordering. I can physically put in-situ and don't have to u... Ver mais

Informações sobre a empresa

  1. Empreiteiro para instalação/reparação de pisos
  2. Renovação de casas de banho
  3. Designer de interiores
  4. Loja de utensílios de cozinha

Sobre Tile Mountain

Escrito pela empresa

Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.

Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.

Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.

Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.

Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.

Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.

Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.

Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.

Tile Mountain

Escrito pela empresa

Affordable Quality:
Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
Customer-Centric:
Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
Fast UK Delivery:
We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
Your Voice Drives Our Progress:
We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

41 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(40 905)

3282 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great service

Great service. I ordered a full tile sample to see how it would look in my hall. I received the tile the next day. It was really well packaged and I was impressed by the fast service delivery.

16 de julho de 2026
Classificada 5 em 5 estrelas

Lovely customer service

I wanted to order some tiles but, due to a problem with my card, couldn't pay through the website. I called up customer services, got through almost immediately, and Karen was very helpful in giving me an alternative way to pay. The tiles still arrived at 10 am the next day!

30 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Ms Rabia Idrees was extremely helpful…

Ms Rabia Idrees was extremely helpful throughout the entire process. She was knowledgeable, professional, and always willing to assist with any questions I had. She also offered me a very good discount and provided a straightforward, transparent quote by email with no hidden surprises. Her excellent customer service made the whole experience smooth and stress-free. I would highly recommend Rabia to anyone looking for honest advice and great service.

31 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Efficient company

Samples bought were very good and delivery on time. Packaged well and kept informed. When I am ready for my renovation I will definitely be using this company

12 de julho de 2026
Classificada 5 em 5 estrelas

Amazing and 100% recommend.

Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and absolutely beautiful in full size. 100% recommend and have had family members order from here after my great experience.

22 de junho de 2026
Classificada 5 em 5 estrelas

Just want to praise Tile Mountain

Just want to praise Tile Mountain for their top level customer service.
I've had to contact them a number of times for different queries on questions I was unsure about before I pleased my order and they've been absolutely brilliant especially customer service lady Misbah.
They are easy to contact and nothing seems too much bother for them.
If only every company were like Tile Mountain.

30 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

After sales support

The after delivery service was excellent. I required some replacement tiles and was impressed by the process and speed of action. Misbah dealt with my after sales support and the service I received was excellent.

27 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic all-round!

Fantastic all-round!
The ability to order a sample of 1 whole tile - brilliant. Avoids possible costly mistakes and gives peace of mind when ordering. I can physically put in-situ and don't have to use my imagination! Website was easy to navigate and order from. Delivery was smooth, well communicated, and on time. Even the delivery driver was cheerful, and it was 30°s outside! Packaged well, not wastefully, beautiful textured tile sample arrived in perfect condition. Great experience, definitely recommend, I will be back for my next project. Thank you all.

9 de julho de 2026
Classificada 5 em 5 estrelas

From start to finish 5 🌟

From start to finish, these guys at the Hull store was amazing 👏 🤩 🙌 😍 👌🏻 5 🌟 service, would highly recommend for all your bathroom 🚻 requirements 😀

16 de julho de 2026
Classificada 1 em 5 estrelas

Send broken tiles and refused to leave…

Send broken tiles and refused to leave turn off he difference

10 de outubro de 2025
logótipo da Tile Mountain

Resposta da Tile Mountain

Hi,

We're sorry to hear you've experienced this issue.

We've tried to locate a recent order using the information available but have been unable to identify it. We've reached out to request some additional information so we can locate your order, investigate what has happened, and work towards resolving this for you as quickly as possible.

We look forward to hearing from you soon.

Best Wishes
The Tile Mountain Team

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