Absolutely amazing service. They looked after me at every step of the delivery journey. QR codes to report if any damage was done during delivery on the packaging. It just shows that they wanted it... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Excellent service and quick delivery from Tile Mountain Ordered 3 tile samples for my kitchen renovation project. There was an issue with the shipping carrier delivering to the wrong place, but t... Ver mais
Prices are very competitive. Wasn't told order was delayed due to not all being in stock, I had to keep an eye on web site then cancel part of it to make sure we got the tiles in time. Didn't a... Ver mais
I received again an excellent service by tile mountain team. Seemab Sarfaraz provided excellent customer support. I had some problems in ordering. It was my mistake. Soon after ordering I realised my... Ver mais
Informações sobre a empresa
- Empreiteiro para instalação/reparação de pisos
- Renovação de casas de banho
- Designer de interiores
- Loja de utensílios de cozinha
Sobre Tile Mountain
Escrito pela empresa
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Escrito pela empresa
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Informações de contacto
Connaught Street, ST6 5TQ, Stoke-on-Trent, Reino Unido
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Excelente
41 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very Satisfied
Ordered some samples, very easy and arrived really quickly. Still making up our minds but will probably be placing an order soon
29 de julho de 2026
Absolutely amazing service
Absolutely amazing service. They looked after me at every step of the delivery journey. QR codes to report if any damage was done during delivery on the packaging. It just shows that they wanted it to come all in one piece.
The flooring itself is flawless. It got laid down beautifully and easy.
30 de julho de 2026
Excellent customer service
Excellent customer service. I had an issue with 29 damaged tiles, but the team responded quickly and processed a partial refund. Communication was helpful throughout, and I’m very pleased with how the matter was resolved. Five stars!
13 de agosto de 2026
Opinião espontânea
You make it so hard to return that it…
You make it so hard to return that it is not worth it. Poor service
30 de julho de 2026
Easy to order and delivery was great
Easy to order and delivery was great - tracked which makes a big difference. Thank you.
30 de julho de 2026
Easy website with good quality content
Easy website with good quality content, tiles came fast delivered with care and none broken. Will use this company again
23 de julho de 2026
The service and assistance from…
The service and assistance from Rachael, from the confirming of order to current status was exceptional, delivered with pleasure and customer satisfaction, precise, uncomplicated.
29 de julho de 2026
Samantha in customer support was quick…
Samantha in customer support was quick and helpful!
13 de agosto de 2026
Opinião espontânea
fast and helpful
I made a mistake on my order, as i noticed the tiles were out of stock after paying. my fault! so i called the helpline and spoke with Saba, she was very helpful and fast to help. i requested a refund for the tiles that were out of stock, Saba was strait on to it with no nonsense questions. refund received quickly.
13 de agosto de 2026
Opinião espontânea
The communication from Tile Mountain…
The communication from Tile Mountain and Bathroom Mountain is unique and exceptional compared to almost every other business. My experience dealing with them is absolutely brilliant.
13 de agosto de 2026
Opinião espontânea
Friendly customer support
Really helpful after receiving broken tiles, provided placements easily enough and nice people to deal with.
One star dropped as it did take a while to sort the replacements.
12 de agosto de 2026
Opinião espontânea
Very helpful at the show room spending…
Very helpful at the show room spending enough time explaining and giving prices immediately
29 de julho de 2026
delivery on time no fuss everything was…
delivery on time no fuss everything was intact.Thanks
21 de julho de 2026
Great communication
Great communication, friendly and professional understanding of client issues, resulting in a great resolution to personal online difficulties. I wouldn’t hesitate to recommend Tile Mountain to friends, especially the dedicated help of Katz, who dealt with my problem immediately and efficiently, and inspired total confidence in this companies policies regarding client comes first. The tiles arrived on time, as was promised. 100% satisfaction and 5 star rating.
8 de agosto de 2026
Opinião espontânea
Staff very helpful
Staff very helpful. Fantastic showroom in Peterborough made viewing tiles very easy.
22 de julho de 2026
Great Service
Website easy to use, items shipped immediately, tracking updates were great had next day delivery from ordering in the afternoon
29 de julho de 2026
Quickly rectified damages received on…
Quickly rectified damages received on two separate occasions, with replacements delivered the next morning. Great customer service from Misbah!
12 de agosto de 2026
Opinião espontânea
Beautiful tiles and excellent customer service
This is my second order. Everything was very good order. Tiles are beautiful.
Few of them came broken but customer service is very helpful and proactive.
Shout out to Misbah for providing excellent service.
Thank you very much.
12 de agosto de 2026
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.