Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... Ver mais
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Leia as opiniões dos outros
A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... Ver mais
Absolutely brilliant customer service. I made a mistake when ordering and had the wrong tiles delivered. The driver took them straight back and Kaz (customer service) was great when I phoned to explai... Ver mais
I’ve been dealing with a lovely lady called Karen, she’s been really helpful and answered my emails straight away. I haven’t had to wait around all day like other companies waiting for the answers t... Ver mais
Informações sobre a empresa
- Empreiteiro para instalação/reparação de pisos
- Renovação de casas de banho
- Designer de interiores
- Loja de utensílios de cozinha
Sobre Tile Mountain
Escrito pela empresa
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Escrito pela empresa
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Informações de contacto
Connaught Street, ST6 5TQ, Stoke-on-Trent, Reino Unido
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Excelente
41 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Nice staff and good prices 👏
25 de junho de 2026
Second order from Tile mountain and…
Second order from Tile mountain and just as good...delivery is fast and helpful.
18 de junho de 2026
I’m really pleased with the tiles I…
I’m really pleased with the tiles I bought lots to choose from will be buying again
25 de junho de 2026
Delivery services
MISBAH was very helpful and he made sure to answer for my enquiries very promptly.
9 de julho de 2026
Opinião espontânea
Returning customer
Easy to place an order, delivery was prompt and free. This is the second time we’ve ordered from Tile Mountain, and will definitely be coming back again
24 de junho de 2026
Great experience & slight issue resolved very efficiently
Great experience arrived when it was scheduled - A broken tile but resolved very efficiently by Rabia Idrees - Thank you
8 de julho de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Porcelain tiles
Porcelain tiles are lovely, just a problem with the delivery and tracking I had which was eventually sorted after a few phone calls, customer services were helpful in resolving the problems.
24 de junho de 2026
Resposta da Tile Mountain
Hi Ryan,
We are very sorry to hear that there was a problem with the delivery and tracking of your order.
We are pleased to see that your order has been delivered and that we have been able to offer a goodwill gesture as our apology.
Best Wishes
The Tile Mountain Team
Asked a question about a tile
Asked a question about a tile , got a reply from Rabia about the tile , very helpfull !!!
7 de julho de 2026
Opinião espontânea
Good size samples
Good size samples, reasonable prices, good quality flooring. Helpful and informative customer service.
24 de junho de 2026
My construction group have used tile…
My construction group have used tile mountain for almost 10 years now and they nearly lost me as a customer due to the advice i was given from one of their representatives in store over a mistake they made. I then spoke with a lady called Kaz who completely turned the situation around and done everything she could and made it right. I understand this order was not a lot of money and there are policies in place but humility also must be in place and that is what Kaz showed. Thank you and great job Kaz
7 de julho de 2026
Opinião espontânea
Beautiful tiles!
Beautiful tiles!
Great experience with this company. Ordering process was very good with fast and efficient delivery.
Thank you
2 de junho de 2026
Exceptional service
Very quick to respond; dealt with issue quickly with no qualms. Very friendly and kept us to date with progress. Would highly recommend . We dealt with Plymouth branch and Leona was exceptional.. thank you
2 de julho de 2026
Great customer service from everyone
Great customer service from everyone, especially Amanda who helped to resolve some issues with delivery. Thank you
16 de junho de 2026
Attention to Bathroom Fitting Companies, Contractors, and Project Managers etc!
Call Basildon Showroom on 01268 395099 for trade enquiries
Speak to Royston (Trade Manager) or Jake
They will ensure that your orders are fulfilled smoothly from the quotation stage through to the logistical stage into post-delivery care and onwards.
23 de maio de 2026
James is a great asset to the Swindon store
Ordered some Herringbone flooring for Tile Mountain, came within 2 days via a stress free delivery with Pallex. Yet to complete the installation so I can't yet comment on the quality, but if you don't see an edit to this. Consider it a brilliant product.
The main reason for my review was to comment on the customer service received at their Swindon store on Gypsy Lane. Everyone is so welcoming. They'll greet you and then leave you to it, unless you ask for help. I also had James serve me, he showed great care, and helped us with any question we threw at him. He's a real asset to the team and is the primary reason I'll keep going back to use them as my first choice.
5 de julho de 2026
Opinião espontânea
Very helpful staff in-store
Very helpful staff in-store. Kept informed via e-mail for our order(s). Deliveries on time.
16 de junho de 2026
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