Tile Mountain Opiniões 

40 788
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... Ver mais

Classificada 5 em 5 estrelas

A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... Ver mais

Classificada 5 em 5 estrelas

Absolutely brilliant customer service. I made a mistake when ordering and had the wrong tiles delivered. The driver took them straight back and Kaz (customer service) was great when I phoned to explai... Ver mais

Classificada 5 em 5 estrelas

I’ve been dealing with a lovely lady called Karen, she’s been really helpful and answered my emails straight away. I haven’t had to wait around all day like other companies waiting for the answers t... Ver mais

Informações sobre a empresa

  1. Empreiteiro para instalação/reparação de pisos
  2. Renovação de casas de banho
  3. Designer de interiores
  4. Loja de utensílios de cozinha

Sobre Tile Mountain

Escrito pela empresa

Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.

Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.

Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.

Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.

Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.

Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.

Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.

Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.

Tile Mountain

Escrito pela empresa

Affordable Quality:
Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
Customer-Centric:
Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
Fast UK Delivery:
We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
Your Voice Drives Our Progress:
We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

41 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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4,7

Todas as opiniões

(40 788)

3171 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

Good Quality

Bit of confusion regarding the colour when they arrived, but it was a misunderstanding
They all arrived in one piece and well packed

21 de junho de 2026
Classificada 5 em 5 estrelas

Sample review

Went with another supplier but the samples arrived safe and sound and on time!

14 de junho de 2026
logótipo da Tile Mountain

Resposta da Tile Mountain

Hi Sion,

Thank you for taking the time to speak with me today and for confirming that this review is not in relation to Tile Mountain.

Best Wishes
The Tile Mountain Team

Classificada 5 em 5 estrelas

Used Tile mountain for our new house…

Used Tile mountain for our new house renovation. We used them in 2001 too. Can’t praise the quality of the tiles enough, outstanding as always and very competitive price too.

Customer services great when I had to order a few more tiles. Totally recommend.

10 de junho de 2026
Classificada 2 em 5 estrelas

Tiles were all warped (every one)

Tiles were all warped (every one)
Made in Turkey?
Print marks on the faces
Not good quality product
Delivery came ok, next day supplier tried to send me someone else’s order, very inconvenient

13 de junho de 2026
logótipo da Tile Mountain

Resposta da Tile Mountain

Hi Jay,

We are very sorry to hear that your tiles were warped and have print marks on the faces.

We have contacted you via email as requested so that we can review this for you.

Best Wishes
The Tile Mountain Team

Classificada 3 em 5 estrelas

Delive4y let you down

Sales team were very good, ordering was easy, price was good, when tiles were delivered the boxes had separated and the tiles strewn across the pallet. Very disappointing only 3 of the 8 boxes were intact, meaning I've had to sort through the rest by hand, fortunately only 2 tiles were damaged, had it not been for delivery you would have got 5 stars. Perhaps cling wrap the boxes before despatching?

16 de junho de 2026
logótipo da Tile Mountain

Resposta da Tile Mountain

Hi Darren,

We're very sorry to hear that your order arrived in this condition, despite your positive experience with our sales team, ordering process, and pricing.
We're pleased that we were able to offer a resolution that you're happy with, and we appreciate your understanding.

Best Wishes
The Tile Mountain Team

Classificada 3 em 5 estrelas

Second review after delivery examined…

If you've read my first review which was 1 star, you'll notice I've improved my score. After many messages back and forth, Tile Mountain did finally pay me some compensation for what was a stressful delivery experience. Ordering was smooth and I received rapid responses to my message. Even better though, they have assured Mr that they are going to look into delivery practices, to try and ensure that my experience isn't repeated and people have their delivery left in the correct location.

13 de junho de 2026
logótipo da Tile Mountain

Resposta da Tile Mountain

Dear Caroline,

We are very sorry that you had a stressful delivery experience.
We are pleased to hear that you are happy with the aftercare that you have received and that you are pleased with the resolution.

Best Wishes
The Tile Mountain Team

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