Love these bags for bicycling, motorcycling and just everyday usage. I bought a new medium size one. I still have my xl bag from 25+ years ago, a bit worn but still functional.
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Leia as opiniões dos outros
This is possibly the best lifetime warranty experience I’ve ever had. TimBuk2 stood by their promise to quality and care. They also made it easy. I cannot recommend their products enough for both qual... Ver mais
A empresa respondeu
Sophia and team at Repairs were a dream to work with, presenting challenges and find creative solutions that resulted in my having another 30years of love and life with Timbuk2’s incredible product.... Ver mais
A empresa respondeu
Website and order confirmation said we would get the egift cards same day if ordered by 5:00pm PST. Edit: They just came through 24 business hours later.
Informações sobre a empresa
- Loja de malas e malas de viagem
- também em
- Loja de acessórios de moda
- Loja de malas
- Loja de malas e bolsas
Escrito pela empresa
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Informações de contacto
San Francisco, Estados Unidos da América
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Bom
407 opiniões
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Resposta da Timbuk2
Thanks for the amazing feedback! We’re thrilled you had a great experience all around and truly appreciate your support!
Resposta da Timbuk2
Thanks for the great review! We’re so happy you had a positive experience with our team and communication.
What a beautiful bag
What a beautiful bag! I'd been looking for a small messenger bag to replace the patagonia bag I'd been using for 30 years. This bag is perfect! Really well made. Great colors. It will last at least 30 years... longer than I will last!!!
22 de setembro de 2026
Resposta da Timbuk2
Thank you for choosing Timbuk2 for your next messenger! We’re thrilled it checked all the boxes and hope it stays by your side for decades of adventures!
Great order experience
The website was easy to navigate with clear pictures and descriptions of the options. The order process was simple and my item arrived quickly and in perfect condition.
22 de setembro de 2026
Resposta da Timbuk2
Thanks for the great feedback! We’re so happy you found the website easy to navigate and had a smooth experience from ordering through delivery.
Free repair of my 14 year old bag!
At the very end of 2012, I purchased a travel backpack/duffle from Timbuk2. It has been one of the best purchases of my life. I've used it on all of my subsequent trips, allowing me to avoid checking baggage, to run freely through airports, and to never have an issue fitting my belongings into an overhead bin.
Sadly, at the end of a recent trip in 2026, it became very clear that my beloved was at its end of life. The shoulder straps were ripping and they weren't going to be able to handle the weight of another significant trip.
However, Timbuk2 claimed to have a (limited) lifetime warranty, so I figured I'd submit a warranty claim with the required photos. I've been disappointed by "limited" lifetime warranties in the past and I could easily see how this could be classified as normal wear and tear, so my expectations were low. But, to my happy surprise, they gave preliminary approval for my claim!
So, I packed it up and shipped it out. They received it and confirmed that they would repair it, free of charge! Woohoo!! However, the repairs would take 6-10 weeks. That estimate turned out to be extremely conservative, though, as Timbuk2 repaired it in 5 days!
Suffice it to say, I highly recommend Timbuk2.
2 de setembro de 2026
Resposta da Timbuk2
Thank you for sharing your story and for nearly 14 years of support! We love hearing how many adventures your bag has been part of, and we’re thrilled our repair team could get it fixed up and back to you so quickly. Here’s to many more trips together!
Second time I order from here and second time my package has gone all around the us before making its way to me.
Products are great, but the shipping is terrible. Twice have I ordered and twice has my packages have arrived almost 2 weeks later than the estimated delivery date. I don’t know if it’s the company labeling the package the wrong way or their poor selection for shipping services, but a package should arrive in a reasonable amount of time, not almost 2 weeks late.
5 de setembro de 2026
Resposta da Timbuk2
Thank you for sharing your experience. We’re glad you’re enjoying our products, and we understand the frustration with the delivery timing. Our standard orders have a 2–5 business day processing period before shipping, and transit time after that depends on the shipping method selected at checkout. We appreciate your feedback and patience.
Great customer service
Great customer service! Their responsiveness is amazing!
24 de setembro de 2026
Resposta da Timbuk2
Thank you for the great review! We’re so glad our team was able to provide quick and helpful service.
My trusted Timbuk2 custom bag needed a…
My trusted Timbuk2 custom bag needed a refresh and thankfully Timbuk2 services their products! I am so thankful that a company today will repair! Every step of the way was managed by direct contact and took a week for the repair once received! Thank you!
23 de setembro de 2026
Resposta da Timbuk2
Thank you for the wonderful review! We’re so glad our repair team could give your trusted bag a refresh and make the process smooth from start to finish. Here’s to many more years and adventures with it!
Great product and service
I use my custom-made bag for school every day. It was made well and it shipped quickly and smoothly.
19 de março de 2026
Resposta da Timbuk2
We’re so glad you’re loving your custom bag and that it’s become part of your everyday routine. We hope it serves you well for many years to come!
Resposta da Timbuk2
Thank you for the great review! We’re so glad our support team was helpful and made your experience a positive one. We appreciate your support!
My selection was easily decided on with…
My selection was easily decided on with a standard available messenger bag. The colors and options suited my preference in replacing an existing 20 year old bag.
Ordering and arranging payment was simple. Delivery was on time as promised.
11 de setembro de 2026
Resposta da Timbuk2
Thank you for your longtime support! We’re so glad you found the perfect messenger to replace your 20 year old bag and that everything from ordering to delivery was smooth and easy.
My order was placed 2 weeks ago and I…
My order was placed 2 weeks ago and I haven’t received any response!
16 de setembro de 2026
Resposta da Timbuk2
Thank you for your feedback. We reviewed your order and can confirm it was placed 6 days ago and shipped within our standard 2–5 business day processing timeframe. It’s currently in transit and on its way to you. We appreciate your patience and if you need any additional help, please reach out to us at customerservice@timbuk2.com.
I like the warranty and restoration…
I like the warranty and restoration process. It is simple and fair. No B.S. My 25 year old bag has been restored twice. I only had to go without it for a couple of weeks while it was in the mail. The work was a quick turnaround. This is the real deal in customer service.
16 de setembro de 2026
Resposta da Timbuk2
Thank you for 25 years of support! We love that we’ve been able to restore your bag not once, but twice, and keep it going strong. Here’s to many more years and adventures together!
Wonderful!
Wonderful, caring guidance and support from customer service, Sophia! Great product, I love my messenger bag!
Thanks again!
16 de setembro de 2026
Resposta da Timbuk2
Thank you for the wonderful review! We’re so glad our team took great care of you and that you’re loving your refreshed messenger bag. We appreciate your kind words and support!
I ordered this over two weeks ago and…
I ordered this over two weeks ago and still don’t have it. Poor customer service. I hope the product is worth it. And it wouldn’t take my discount code.
11 de setembro de 2026
Resposta da Timbuk2
Thank you for sharing your experience. We’re sorry for the frustration with the timing and your discount code. Our standard orders have a 2–5 business day processing period before shipping, with transit time based on the shipping speed selected at checkout. Please reach out to us at customerservice@timbuk2.com with your order details. We’d be happy to look into the delay and discount code and see how we can help!
This bag is nice but the handle is…
This bag is nice but the handle is TERRIBLE! I’ve had to replace twice.
16 de setembro de 2026
Resposta da Timbuk2
Thank you for sharing your feedback. We’re glad you’re enjoying the bag, but we understand how frustrating it have trouble with the handle. Please reach out to us at customerservice@timbuk2.com—we’d be happy to see how we can help!
Website was easy to manuver
I found the website easy to use and love the product selections
15 de setembro de 2026
Resposta da Timbuk2
Thanks for the great review! We’re happy to hear our website was easy to navigate and that you’re loving the selection.
More than pleased with quickness and…
More than pleased with quickness and service. My bag was repaired and returned in a few days. The bag looks like a new one!
4 de setembro de 2026
Resposta da Timbuk2
Thank you for the wonderful review! We’re thrilled our repair team could get your bag back to you so quickly and looking like new again. Here’s to many more years with it!
Took 3 days to ship
Took 3 days to ship, won’t arrive for a full week after order.
9 de setembro de 2026
Resposta da Timbuk2
Thank you for your feedback. Our standard processing time is 2–5 business days before an order ships, with delivery time based on the shipping method selected at checkout. We appreciate your patience and hope you enjoy your new gear!
The shipping of the backpack and…
The shipping of the backpack and Transit Dopp Kit was handled expeditiously and I was kept informed. Everything arrived in good shape.
4 de setembro de 2026
Resposta da Timbuk2
Thank you for the great review! We’re glad your order arrived quickly, safely, and with helpful updates along the way. We hope you enjoy your new gear!
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