TLX Opiniões 

503
TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Katarzyna has been ridiculously helpful... and the products are really good at hugely discounted rates..I would happily reccommend TLX

Classificada 5 em 5 estrelas

Dear Jatinder, First of all, thank you very much for everything. I carefully checked the package, and everything was included as expected. I have been using it for two weeks now, and so far... Ver mais

Classificada 5 em 5 estrelas

I’ve bought from this company several times! Always an honest description and packed well. Super speedy delivery. When an issue due to damage occurred was sorted amicably in no time 👍🏻

Classificada 5 em 5 estrelas

Took a chance & invested in a “as seen” high value item Was overall impressed & glad of my purchase as the quality and function was high, complimented my other purchases from within the same bra... Ver mais


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

503 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(503)

26 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

Top quality Customer care and support.

Customer focused and top quality customer service, Thank you Anita. A few days after purchasing a mobile phone I couldn’t turn it off. Irrespective whether it was my set up issue, a product or software issue Anita’s main focus was to get the issue resolved without delay. And she did just that, problem solved the same day. Great after sale support, just perfect. Thanks again Anita.

12 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fold 6 Order

I placed a order for a Fold 6 and it was received next day.
It had to be returned due to a error on my family’s behalf
Anita in customer service was amazing and couldn’t be more helpful in my query and return
I would definitely purchase another phone from here when needed again

12 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Mobile phone purchase

I recently purchased an iPhone 15 Pro Max, and although there was a small discrepancy with the device’s condition, the seller’s customer service was outstanding. Adam was prompt, understanding, and ensured the issue was resolved quickly. I’ve bought from this seller several times before, and they consistently provide high-quality products and excellent support. It’s clear they value their customers and work hard to ensure satisfaction. I’m very pleased with my purchase and would highly recommend them. Thank you, Adam!

8 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

This is the third time I’ve made a purchase from Kazoop and each time I’ve enjoyed 5* service. Items are better than described, prices are incredible, postage is free and very fast dispatch, well packaged too.
I’m very happy to recommend Kazoop. Anita in customer service is the perfect person for the role, she goes above and beyond expectations and goes the extra mile to ensure complete customer satisfaction.
Thank you for great shopping experiences!

29 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

I purchased new iPhone from cheapest_electricals on eBay. I was initially sceptical buying from online marketplace. But Anita kept me informed and clarified all my queries. The iPhone is new in sealed box as described on eBay and they provide purchase receipt. The Apple warranty started when I switched on and registered the iPhone. Overall very happy with the purchase and 5* to the seller and Anita. Will definitely recommend the seller.

26 de outubro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Misleading sales practices, actively try and remove negative reviews

Purchased an IPhone 15 Pro Max From Kazoop (Online Trading Name of TLX Electrical). They sold it as new and unused. It was not new and unused, it had been used for testing which is misleading.

Any time I try and leave a review, they flag it for “defamatory content”. There’s nothing defamatory here, and I’ll keep reviewing until they stop trying to censor genuine reviews.

Customers beware! I can only assume I’m not the only genuine voice they use this practice on.

I have proof of purchase and evidence. Trustpilot, please factor this in next time my reviews are unnecessarily flagged for removal. I haven’t breached any reviewing guidelines.

*Update* - I’ll not fully entertains Kazoop’s response but be weary, they didn’t list the product as ‘Like New’, that’s my biggest concern with them, if they had, I wouldn’t have purchased it. Just be cautious, with so much effort to censor my reviews, which I had to flag to trustpilot, I personally could never recommend this firm to anyone).

17 de outubro de 2024
logótipo da TLX

Resposta da TLX

Thank you for your feedback. We regret that you are unhappy with your experience, and we take any concerns regarding our products and practices very seriously. We’d like to clarify some points in this matter to ensure transparency.

The item purchased was sold as a "like new" iPhone 15 Pro Max. This means that while the phone may have undergone limited testing to guarantee optimal functionality, it remains in pristine, like-new condition, as described. The term "like new" clearly indicates that the device may not be sealed, yet it fully meets the standards of an unused, top-quality product.

When you reached out with your concerns, we offered a full return and refund option, which you declined. Since you opted to keep the device, it is unfortunate that our decision not to offer additional compensation has led to repeated, negative reviews, despite our efforts to resolve the matter fairly.

At Kazoop, we believe in providing genuine value and quality products to our customers, and we stand by the accuracy of our product descriptions. We encourage all feedback but also aim to ensure that reviews remain factual and within guidelines for the benefit of all potential customers.

Classificada 5 em 5 estrelas

EFFICIENT COMPANY DEFO RECOMMEND

So glad I came across this company on ebay, I bought a refurbished dehumidifier and received it the next day, B+ rating but still lovely condition as listed and working like new, the sellers communication was great, and staff particularly Anita were very friendly and efficient, would recommend and will be my first go to next time 😊

24 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent.

Excellent.
Phone came in 2 days perfect condition for 33% less than anywhere else. Mint!

😄😄😁😁😁😁😁😁😁😁😁

12 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

It really surpassed what i was…

It really surpassed what i was expecting tbh, I contacted the seller about some request and they got back to me fast and was very responsive. I got everything settled. I would definitely do business with them again and I strongly recommend others to get items for
them, if have any issues they get it sorted in the space of 24hrs and they are very efficient.
Strongly recommend 💯👌🏾

1 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I'm satisfied with my experience with…

I'm satisfied with my experience with this store. There was a small issue, but the seller quickly resolved it. The items very well packed and arrived fast. Thank you very much. I will most likely buy from them again.

1 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great price

Great price, phone in excellent condition. Happy customer

8 de setembro de 2024
logótipo da TLX

Resposta da TLX

Hi James!

Thank you for sharing your positive experience shopping with us.

We hope to see you again soon!

Kind Regards
The Kazoop Team

Classificada 5 em 5 estrelas

First time ordering with Kazoop and it…

First time ordering with Kazoop and it was a pleasant experience. Item shipped very quickly same day, arrived in great condition and was basically as good as new despite advertised as grade B1. Highly recommend.

6 de setembro de 2024
logótipo da TLX

Resposta da TLX

Hi Jonas!

Thank you for your 5-star review.

We really appreciate you taking the time to share your experience with us!

If there’s anything else we can help you with, please let us know.

Kind Regards
The Kazoop Team

Classificada 5 em 5 estrelas

A problem sorted , first class

Had a problem with a coffee machine. This was sorted to a first class degree with ease and no problems. Can't fault this company at all. Very happy to know that their customer service means I would recommend to anyone.

11 de setembro de 2024
Opinião espontânea
logótipo da TLX

Resposta da TLX


Hello Paul!

Thank you for leaving a 5-star review.

We're delighted to hear that you're satisfied with your purchase. I will make sure to share your feedback with the appropriate departments.

If you need any assistance with setting up the product, or if you have any questions, please don't hesitate to contact us.

Best regards
The Kazoop Team

Classificada 5 em 5 estrelas

great customer service from Kazoop

Bought a laptop from Kazoop, found a small problem that was sorted very quickley, great customer service, with quick replys to your emails / messages. would highly recomend. Cheers Ken.

11 de setembro de 2024
Opinião espontânea
logótipo da TLX

Resposta da TLX

Hi Ken,

Thank you for your 5-star review. 🙌

Kind Regards
The Kazoop Team

Classificada 5 em 5 estrelas

Anita a credit to a great company

Ordered a set of headphones with dongle .
Have to say they arrived super fast , they were in a sealed cardboard box each item in own bag and on top of that all bubble wrapped !
Lovely leaflet explaining after care get in touch .
The headphones were classed as B+ but have to say looked like brand new

The dongle wasn’t working and I contacted Anita at the company to be told a new set would appear and apologies .
This has been arranged for tomorrow not even 48 hrs since I contacted them .
The company has a great ethos good old fashioned brilliant care looking after there customers .
Anita is a pleasure to deal with and an asset to the company I hope they appreciate her 😉

I am looking to purchase other goods and will be looking at there site first for my bargains

Highly recommend
***** update ******
Other set of headphones came as they said .Again great condition this set , was actually in genuine box and had charging cable too a bonus !!
Although first set purchasing knowing no box or cable was still a brilliant buy .
I’m looking at buying ps4 headphones for a family member as I type this from them .

10 de setembro de 2024
Opinião espontânea
logótipo da TLX

Resposta da TLX

Hi there,

Thank you so much for your 5-star review.

We are so pleased you're happy with your purchase experience! I will pass your feedback onto Anita, as I know she’ll be thrilled to hear how happy you are.

If you have any questions in the meantime, please do ask.

Kind Regards
The Kazoop Team

Classificada 4 em 5 estrelas

Used this company through Amazon

Used this company through Amazon. Customer service was superb when requested a replacement for a faulty item - I guess I had to knock a star off for the fact the original item didn’t work in the first place. it’s good to deal with people who do what they should these days.

4 de setembro de 2024
Opinião espontânea
logótipo da TLX

Resposta da TLX

Hi Chris!

Thank you for your 4-star review.

We are thrilled to see your feedback, it's really appreciated!

Kind Regards
The Kazoop Team

Classificada 1 em 5 estrelas

I ordered Refurbished mobile with…

I ordered Refurbished mobile with slight scratch on it. I think the speaker is faulty When I listen to someone speaking or Audible their voices are not clear. You haven't responded to emails & no one answers the phone. Call me pls 07895324779

26 de agosto de 2024
logótipo da TLX

Resposta da TLX

Hi Andrea,

Thanks for your review.

I'm sorry we got it wrong this time around, I can see we sent you a returns label straight away.

Thanks
The Kazoop Team

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