Tnnursery Opiniões 

Resposta da Tnnursery

14/10/2026

Alan,

We're sorry you're disappointed, but we'd like to clarify several important points.

Pawpaw and Magnolia trees are shipped bare-root and dormant, and the scratch test is a standard horticultural method for checking whether dormant trees are alive. We recommend it because a tree without leaves is not necessarily dead.

Regarding your new order, trees and shrubs are scheduled for November shipping, as clearly stated on our website. However, placing an order for a future shipping date does not mean the order remains open for cancellation without the applicable terms.

Our cancellation policy is disclosed during checkout, and cancellation requests are subject to those terms regardless of whether the trees have been harvested.

We also want to address your statement about receiving no response to three cancellation requests. We take customer communications seriously and would like to review those messages and your order history rather than speculate about what occurred.

Please email customerservice@tennesseewholesalenursery.com with your current order number so our team can review the cancellation requests and provide a clear resolution under our published policies.

TN Nursery has been a family-owned nursery since 1959, and we remain committed to addressing legitimate customer concerns.

– Bailey
TN Nursery

Resposta da Tnnursery

7/10/2026

We’re sorry you’re concerned, but please don’t assume the remaining 16 bare-root plants have failed.

Bare-root perennials do not all emerge at the same time. The fact that four have already sprouted is encouraging, while the others may simply be entering dormancy and establishing their root systems underground.

At this time of year, many of the remaining plants will not produce visible growth until the following spring. Please leave them planted through winter and allow them their normal spring growing cycle before determining they are dead.

We hope you’ll come back and update your review next spring when you see how many more emerge!

– Bailey
TN Nursery

Resposta da Tnnursery

5/10/2026

Gaby,

We’re sorry your plants died, but we do need to clarify that planting and care instructions were provided and available.

Our shipments include a QR code on the package that customers can scan with their phone to access our planting and care instructions, and detailed planting information is also available on our website.

If you were unsure how to identify or care for any of the plants, you could also have contacted our customer service team and we would have been happy to help you determine what you received and how to plant it properly.

We provide these resources specifically because different plants require different care. Unfortunately, once plants have been planted and later die, we cannot conclude that the cause was a lack of instructions when those instructions were available with the shipment, online, and through our customer service team.

– Bailey
TN Nursery

Resposta da Tnnursery

5/10/2026

Robin,

We’re glad to hear your Purple Coneflowers took right off, but please don’t count the Bee Balm and Trillium as losses yet.
Both are bare-root perennials, and at this time of year they are entering dormancy. They can arrive with absolutely no visible top growth and still be perfectly viable. Unlike the Coneflowers, they may put their energy into establishing underground rather than producing foliage now.

Since they are already planted, please leave them in the ground through winter. The Bee Balm and Trillium may not show visible signs of life until next spring when they naturally break dormancy.
Different species from the same shipment can establish at completely different rates, so the Coneflowers growing first does not mean the others were dead.

We hope you’ll update your review next spring when you see what emerges!

– Bailey
TN Nursery

Resposta da Tnnursery

5/10/2026

Thank you so much! 💚🌳

Resposta da Tnnursery

5/10/2026

Thank you so much! 💚🌳

Resposta da Tnnursery

2/10/2026

We’re sorry the bundle wasn’t what you expected, but we’d like to clarify how our plant bundles work.

Our bundles are sold as assortments based on current availability and suitability, and we do not guarantee a specific number of different varieties unless the product listing specifically states otherwise. A 10-plant bundle can therefore contain multiples of the same varieties.

We understand that you expected greater variety, and we appreciate your feedback about making that clearer in the description.

We’re especially sorry this experience was disappointing because you mentioned that you’ve been a happy TN Nursery customer in the past. We appreciate your previous business and hope we have an opportunity to earn your confidence again.

– Bailey
TN Nursery

Resposta da Tnnursery

2/10/2026

Thank you so much for your thoughtful review!

We’re thrilled you love our native plant selection and pricing, and we’re especially glad two of your recent orders arrived in excellent condition. It’s also great to hear some of your potted plants are already sprouting!

You’re exactly right that many of the remaining bare-root plants may stay dormant and emerge next spring. We also appreciate your kind words about Serenity—we’ll be sure she knows you found her helpful.

Most of all, thank you for planning to order from us again. We truly appreciate your continued support!

– Bailey
TN Nursery

Resposta da Tnnursery

2/10/2026

Thank you for your review!

We’re glad everything is going well so far.
Since you’re waiting to see how the plant grows, we hope you’ll come back and update your 3-star review once it emerges and establishes. Many of our bare-root plants are entering dormancy now and may not show their real growth until next spring.

We’d love the opportunity to earn those extra two stars once you see it growing!

– Bailey
TN Nursery

Resposta da Tnnursery

2/10/2026

Thank you so much! 💚🌳

Resposta da Tnnursery

2/10/2026

We’re sorry you were disappointed, but sage naturally has a very small root system when shipped bare-root. What looks like “no root development” compared with a larger perennial can actually be normal planting stock for sage.

Root systems vary tremendously between plant species, and a tiny root does not mean the plant is dead or nonviable.

Once planted, the sage will develop additional roots underground. Since we’re entering dormancy, you may not see substantial visible growth until next spring.

Please give it its full establishment period before determining that it has failed.
– Bailey
TN Nursery

Resposta da Tnnursery

2/10/2026

Thank you so much! 💚🌳

Resposta da Tnnursery

2/10/2026

Thank you for your review! We’re glad you received more bare-root plants than you expected.

Bare-root perennials can be surprisingly small, and the size naturally varies from plant to plant and species to species. A small root does not mean it is unhealthy or won’t grow.

Once planted at the proper depth, the roots will establish underground. Since we’re entering the dormant season, you may not see much above-ground activity until next spring.

We hope those extra roots give you an even fuller display when everything emerges!
– Bailey
TN Nursery

Resposta da Tnnursery

2/10/2026

Thank you so much! 💚🌳

Resposta da Tnnursery

2/10/2026

Thank you so much! 💚🌳

Resposta da Tnnursery

1/10/2026

We’re sorry you’re disappointed, but please don’t throw the Ironweed away or assume it has failed based on what you see above ground right now.

Ironweed is a bare-root perennial, and we are now entering its natural fall dormancy period. Bare-root plants can look like little more than sticks or roots when they arrive. Any temporary top growth may also die back as the plant enters dormancy—that does not necessarily mean the root system has died.

At this point in the season, the plants are establishing below the soil and may not produce their real visible growth until next spring.
Please keep all four planted through winter and allow them a full spring growing cycle before determining they failed. We hope you’ll be pleasantly surprised and will update your review when they emerge.

– Bailey
TN Nursery

Resposta da Tnnursery

1/10/2026

Thank you so much! 💚🌳

Resposta da Tnnursery

1/10/2026

David,

Thank you for your feedback. We’re glad your plants arrived, but we’re sorry the outer package was partially opened during transit. Unfortunately, packages can occasionally be damaged while being handled by the carrier.

The QR code is designed to take customers to our planting-instructions section, where planting information is provided for the different types of bare-root plants we sell. We use digital instructions rather than placing individual printed instructions in every package.

We appreciate your suggestion about making the instructions more specific and easier to navigate. That is useful feedback, and we’ll take it into consideration as we continue improving our packaging and planting resources.
– Bailey
TN Nursery

Resposta da Tnnursery

1/10/2026

Thank you so much! 💚🌳