En agosto del año 2025 compre un producto de oferta y me enviaron otro equivocado. Después de varias llamadas me dijeron que me enviaban el correcto y recogían el erróneo. Como no supe mas de ellos le... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
J’ai commandé une arche à jouet le 2 octobre 2025, cela fait désormais 7 semaines que j’attends la livraison de ma commande. J’ai envoyé plusieurs mails au service client sans obtenir de réponse, leur... Ver mais
I have sent multiple emails, DMs on instagram, made comments on their profile and nobody has gotten back to me with an answer as to where my order is. It has been 3 weeks now. I would like my money ba... Ver mais
Pedí 3 juguetes de bebé y la verdad que muy contenta, recibí el paquete en menos de 24h. Los juguetes son de muy buenas calidades y con precios buenos ya que estaban rebajados. quizás para cosas volum... Ver mais
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Muito mau
31 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
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As pessoas também visitaram
TOTAL SCAM purchased a banana rocking…
TOTAL SCAM purchased a banana rocking sheep but never received it. Contacted the company multiple times with no communication back whatsoever. Did not receive a refund. I would avoid at all costs.
22 de novembro de 2024
Opinião espontânea
SCAM
I had the same experience as the others. I ordered merchandise and never received it and no one ever responded to my emails.
3 de dezembro de 2024
Opinião espontânea
Resposta da Toctocliving
Dear Alyson,
We have responded to all your emails and have sought the best possible solution for your situation.
We truly appreciate your patience and trust. If you need any further clarification, please do not hesitate to contact us.
Best regards,
Need to work on customer service
When ordering from this shop, keep in mind that you may not receive your order.
My order has been paid for a month ago and I have not heard anything. Despite me reaching out several times I've heard nothing back.
UPDATE
They reached out and gave me a refund.
26 de janeiro de 2025
Opinião espontânea
Resposta da Toctocliving
Dear Sofie Van Laer,
We deeply apologize for the situation and for any frustration caused. The item you ordered, specifically the cushions, has unfortunately been discontinued, and we have been working hard to locate any remaining units from other stores to fulfill your request.
Due to the high volume of orders during the holiday season, our response time has been slower than usual, and we regret not communicating this to you sooner. Please rest assured, we are not a scam—our only intention has been to help resolve this issue for you.
If you no longer wish to wait, we completely understand and are happy to process a full refund for your order immediately. Please feel free to reach out to us directly at info@toctockids.com, and we will ensure this is resolved as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
The Toctoc Kids Team
DON’T place an order!
I received a product I did not order and no one is responding to my emails. I want a refund and send back the item I did not order.
I will never purchase something from this store again.
Do not place an order with TOC TOC Kids.
Furthermore the email address they use on the platform for complaints does not exist.
19 de setembro de 2024
Opinião espontânea
Same here out of stock no refund
Same here out of stock no refund!
I’ve started a charge back with my bank and would suggest all to do the same thing! It’s called a section 75
8 de agosto de 2024
Opinião espontânea
Don’t deliver the product, nor they refund
Like many comments here, I ordered a product which they cashed instantly but after weeks no update on the status of the order, no response to my multiple emails and no answer to their customer support phone. Indeed this is a scam. Don’t ever buy from this site.
2 de agosto de 2024
Opinião espontânea
Scam - Product out of stock and no refund
Scam! I ordered a product on their website and although it said it was in stock, they let me know that the product was not in stock but they don't refund me despite all the emails sent! This site is fraudulent and should be avoided!
There are lots of other similar comments for this website, it should be closed! Legal action must be taken!
27 de junho de 2024
Opinião espontânea
NEVER GET MY MONEY BACK!!
I ordered some hangers an they didn‘t have the product. So I have asked to cancel my order, but I never got my money back. I have sent them several mails… NO ANSWER! NO REFUND!
10 de fevereiro de 2024
Opinião espontânea
Resposta da Toctocliving
Dear Kristina,
We have searched for your order using your name, but we have not been able to locate it.
Please contact us and provide the order details so we can review it and resolve the issue as soon as possible.
We look forward to your response.
Best regards,
Querida Kristina,
Hemos buscado su pedido utilizando su nombre, pero no hemos localizado ninguno.
Por favor, póngase en contacto con nosotros y facilítenos los datos del pedido para que podamos revisarlo y solucionar el problema lo antes posible.
Quedamos atentos a su respuesta.
Atentamente,
SCAM. SCAM. SCAM…
Online order dated October 19 paid by credit card €137 that they cashed the very same day.
I sent a dozen inquiry emails concerning the status of my order. We are now close to 2 months time since they cashed my credit card payment and all I heard from them is that they do not have the two items I ordered. HOWEVER I STILL DID NOT GET THE €137 CREDIT CARD REFUND. «Toc toc living» is a shame for the online design business. SCAM. SCAM. SCAM…
19 de outubro de 2023
Opinião espontânea
Resposta da Toctocliving
Querida Michel,
Su pedido fue reembolsado dos días después de su solicitud.
Devolución 1
Fecha y hora 15/12/2023 10:03:39
Tipo de operación Devolución
Resultado operación Autorizada
N.º pedido 001682892440
Importe 137,47 EUR
Le recordamos que el plazo legal para realizar un reembolso es de hasta 30 días, aunque en nuestro caso intentamos gestionarlo lo antes posible. No obstante, en épocas navideñas, debido a la alta carga de trabajo, el proceso puede tardar un poco más de lo habitual.
Si tiene alguna otra consulta, estaremos encantados de atenderle.
Atentamente,
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