Total Home NI Opiniões 

102
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

From start to finish Total Homes were fantastic. Great communication and an array of choice to suit all budgets. I paid a little bit more for a green cottage colour front door and its beautiful. Extre... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

This is the second time I have used TotalHomeNI. The prices are competitive and I would use them again. My only complaint is that the communication from the company can be a bit slow between manufactu... Ver mais

Classificada 5 em 5 estrelas

The Total Home Solutions team were professional and an utter pleasure to deal with from first contact to completion. Everything discussed with the team happened exactly when they said it would happen.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely delighted with my full house transformation, 2 beautiful pvc doors front and back and 13 windows in total. The fitting team were FANTASTIC, and even with a few surprises behind the walls al... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de janelas de PVC
  2. Fornecedor de quadros de alumínio
  3. Instalação e fornecimento de conservatórios
  4. Fornecedor de portas
  5. Instalador de vidros duplos

Sobre Total Home NI

Escrito pela empresa

Who we are

We are window, door, garden room and conservatory fabricators and installers. Based in Belfast, we serve customers throughout Antrim, Ballymena, Belfast, Lisburn, Bangor, Portadown and Newry, Northern Ireland as well as the Republic of Ireland.

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Home Improvements you can trust

We are accredited by an array of authorities. This includes GGF, BBA, SafeCert, BSI and more. With such a wealth of accreditations, we can ensure the very best quality for our homeowners.

Manufacturing Excellence

Total Home Improvements are in complete control of our fabrication process. Based in Belfast, we have a 20,000sq ft factory that houses all of our manufacturing capabilities. Selecting only the very best materials and using state of the art processes, we provide our customers with the very best. Being part of the UCS Design group, we have access to the very highest quality suppliers.

Amazing Brands

At Total Home NI we use the best brands available for your new home improvements. Whether you’re looking for aluminium windows, uPVC French doors, composite doors or aluminium bifold doors, we have the quality products you need.

Deceuninck - Spectus - Apeer - Palladio -Ultraframe - Guardian - Aluco - Stellar - Sapa - FreeFoam Book a Free quote

Customer Service is our Specialty

We’ll give you the expert support and advice you need throughout the entire process. From the start of the design process through to fabrication and installation, we’ll provide the support you need. We'll even be there once the project is complete with a comprehensive aftercare service.

Contact Us


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

102 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

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4,5

Todas as opiniões

(102)

17 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Not great, definitely lessons to be learned.

Not an experience I would want to have again. Communication was the main issue, at times it was pleasant and at times not so much. There were delays in having the door installed due to internal communication issues within the company and the issue not being communicated to myself, the sales manager I believe done his level best to deliver a great service but was let down by his team which in turn caused the bad service delivered to myself. I was offered redress to mitigate the bad service which did help to some extent, and in the end I got my new front door installed, albeit a bit late than planned, and not fully to spec.

Richard the sales manager was genuinely annoyed that the high level of customer service they would normally deliver fell short on this occasion and did what he could make things right and to him I say thank you.

On the door itself it does look fantastic, definitely a much need improvement on the previous door.

15 de abril de 2023
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Resposta da Total Home NI

Hi Kevin, thank you for the review.

There are definitely a lot of things that you have mentioned that we will be taking on board for the future. We set a high standard for customer service and communication and I am sorry we failed on this for you.

Once again we would like to apologise for the frustrating experience you had with Total Home. We will use your feedback to make us better and ensure this doesn't happen again.

We are glad the new door has made a big improvement on the previous one and I'm sure you will be getting lots of compliments from it. All the best - Jack

Classificada 5 em 5 estrelas

Total Home NI came to my home in…

Total Home NI came to my home in Strabane for a week inc Saturdays, worked without breaks and done a fantastic job on windows and guttering, without fault, very unusual in my experience of builders. I made a big mistake in my door spec and they sent someone out, two weeks latter to fix, free of charge.
I have been highly recommending them around friends.
Thanks to all especially the hands on men who were great craic.

21 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great job

Great job, came when they said, fitter cleared all mess up, no after job problems, have used this company 3 times, would thoroughly recommend

24 de abril de 2023
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Resposta da Total Home NI

Thank you for the review Karen! We really appreciate it

Classificada 5 em 5 estrelas

Hassle free

The experience was flawless hassle free from start to finish.

16 de abril de 2023
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Resposta da Total Home NI

Thank you for the review Robert! Exactly what we try to achieve with every job

Classificada 5 em 5 estrelas

Sliding double doors

Got sliding double doors, efficiently fitted by the company would definitely use again They have a wide range of goods for home improvements very happy with our purchase

17 de abril de 2023
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Resposta da Total Home NI

Thanks for the review Georgina! We're glad you are happy with your new doors

Classificada 5 em 5 estrelas

New Door

I have purchased 2 front doors from Total Home NI and both times it’s been very professional. Front doors have been well fitted and work men installing friendly and work clean and tidy.
Lots of payment plans to suit your needs.
Would highly recommend this company.

3 de abril de 2023
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Resposta da Total Home NI

Thank you for the lovely review Nicola! We really appreciate it

Classificada 5 em 5 estrelas

back door

Great service from start to finish, installation went perfectly and the two fitters where great lads.

22 de março de 2023
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Resposta da Total Home NI

Thanks very much for the feedback Gareth!

Classificada 5 em 5 estrelas

Windows and new front door fitted in 3…

Windows and new front door fitted in 3 days. Perfect work would highly recommend and use this service again for more work in the future!

20 de março de 2023
Opinião espontânea
logótipo da Total Home NI

Resposta da Total Home NI

Thanks for the feedback Chris! Glad it all went well

Classificada 5 em 5 estrelas

Composite Front Door

I recently had my front door replaced by TotalHome Belfast, excellent service from designing to fitting. The staff were friendly and helpful, working around my schedule. The installation team were efficient, fast and pleasant. And my door looks amazing! Thank you!

20 de março de 2023
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Resposta da Total Home NI

Thank you for the review Marie! We're glad you were happy with everything

Classificada 5 em 5 estrelas

Brilliant work

Hi, Got some doors and windows installed with total home ni. Everything from ordering to the instalation went nice and smooth. I was a bit worried about the freshly renovated bathroom but the guys are no doubt very professional and highly qualified in this matter. I was chuffed when arriving home and discovered that everything was installed perfectly,and all rubbish cleared. Afterwards we've asked Marcin to order us a clear glass at the front door instead of obscure and to fix two issues ( fine tuning really at the front door) and he could not be more helpful. They've sorted all my issues without changing me a penny extra.
Everything looks nice and high end quality and I highly recommend this company for they're brilliant. Will see how the windows and doors are behaving in time and I'll come back with a review about endurance and reliability of these. At the moment all 100%. If more companies would work like these boys,life would be much easier.

21 de março de 2023
Opinião espontânea
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Resposta da Total Home NI

Thank you for the review Levi!

Classificada 5 em 5 estrelas

Great price,great company.

Very very competitive price for windows doors and windowsills. Great knowledgeable,experienced employees from office to installers. Everybody I came across was very helpful.
The installers Jim and son, brilliant workers with professional job, the 2 guys who done window sills also great work.
Overall I would highly recommend this company, only one very small negative, between time ordering and installing, I had to chase up dates, though they said they sent to wrong email.
Would I use this company again absolutely.

23 de fevereiro de 2023
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Resposta da Total Home NI

What a lovely review Carolyn! Thanks so much

Classificada 5 em 5 estrelas

Great service !

Very professional service from start to finish. Survey /quotation was quick and the installation was efficient. We had new windows and a composite door fitted in two days. I would highly recommend Total Homes NI. They offer a professional service of high quality products at very competitive price. Janet McC

13 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service and communication…

Excellent service and communication from design start of my new front door which finalised every detail to a very smooth installation on the day. As a construction professional myself I would have no hesitation recommending Total Home NI

7 de março de 2023
Classificada 5 em 5 estrelas

I visited showroom and was allowed…

I visited showroom and was allowed around on my own with no one standing or hovering over me. Any assistance I required was given promptly and effectively. I subsequently made my decision and received a contract. Doors were fitted as required and workmen were clean tidy and efficient. Representative contacted me after installation to check that all was good. Very efficient company that I would recommend and use again.

7 de março de 2023
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Resposta da Total Home NI

Thanks for the review Bob! We really appreciate it. We're glad everything went smoothly and you were happy with the work

Classificada 5 em 5 estrelas

So pleased!!!

So pleased with our new garden room. Richard was so helpful from start to finish. The installation was very quick and professional.

9 de fevereiro de 2023
Opinião espontânea
logótipo da Total Home NI

Resposta da Total Home NI

Thank you for the kind review! We're glad you're happy with everything

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