After losing our beloved dog in a tragic accident, everyone I had Contact with was extremely compassionate and kind. I didn’t feel rushed or pressured to submit my claim until I was able and it was d... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I recently put in a claim for our cat's vet bill. The whole process was smooth, the communication with the company was faultless and my claim all went through within 2 weeks. I would definitely cho... Ver mais
A empresa respondeu
Every thing seems to take a long time and constantly chasing. Quick enough to take your money but never pay the full claim. Deduct money for admin and other items . Will be changing insurance at renew... Ver mais
A empresa respondeu
Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Informações de contacto
Love Lane, GL7 1XD, Cirencester, Reino Unido
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,3
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The eventual outcome was very good.
The eventual outcome was very good. The only downside was the time it took from me paying the vet to being paid. It was nearly 4 weeks from claiming.
10 de agosto de 2026
Opinião espontânea
I had problems with my claim due to my…
I had problems with my claim due to my vets ceasing to trade but the advisor kira lee was extremely helpful keeping me informed regards my claim from start to finish and getting the problems resolved.
13 de agosto de 2026
Opinião espontânea
The claim was processed rather slowly
The claim was processed rather slowly. Despite being a condition of the policy, we feel the 25% co-insurance deduction is too high.
1 de agosto de 2026
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Easy to fill out form
Easy to fill out form. Claim was accepted and paid out quickly.
12 de agosto de 2026
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
After losing our beloved dog in a…
After losing our beloved dog in a tragic accident, everyone I had Contact with was extremely compassionate and kind. I didn’t feel rushed or pressured to submit my claim until I was able and it was dealt with extremely professionally and very timely. First class service under very upsetting circumstances.
13 de julho de 2026
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. Firstly, we would like to take this opportunity to offer our dearest condolences for your loss. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Every thing seems to take a long time…
Every thing seems to take a long time and constantly chasing. Quick enough to take your money but never pay the full claim. Deduct money for admin and other items . Will be changing insurance at renewal
11 de julho de 2026
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
Cat's Claim
I recently put in a claim for our cat's vet bill. The whole process was smooth, the communication with the company was faultless and my claim all went through within 2 weeks.
I would definitely choose this company again when my renewal is due next year!
30 de julho de 2026
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
prompt payment of claim
16 de julho de 2026
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Easy to claim and efficient service
Easy to claim and efficient service
30 de junho de 2026
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claim was several weeks being…
The claim was several weeks being processed and then was paid totally wrong. Each time I have to raise an issue it has to be reassessed as a claim.
13 de julho de 2026
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Peace Of MIind When We Needed It Most
Going through a health scare with a pet is stressful enough without having to worry about complex paperwork and financial logistics. Our recent insurance claim was handled seamlessly, and I couldn't be more grateful for the experience.
What stood out the most was how efficiently they resolved the claim directly with our vet practice. Taking the administrative and financial burden completely out of our hands meant we didn't have to juggle bills while worrying about our companion.
It allowed us to put 100% of our energy where it mattered most: on our pet’s recovery and well-being.
20 de julho de 2026
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Delays on payment of claim
Whilst all the people I dealt with at Trent (on behalf of Lifetime Pet Insurance) were polite, friendly and kind, I did have to ring a number of times to establish why there was a delay in processing my claim. This in fact, I was informed, was down to Lifetime Pet Insurance not supplying confirmation of my up to date premiums.
Other than that there were no other issues.
13 de julho de 2026
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Claim for a dog bite.
Claim was dealt with quickly and efficiently through our vets, making the process very simple.
6 de julho de 2026
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Slow service
I appreciate the service level agreements for completing insurance claims, however my claim took longer than I anticipated. This was disappointing as my policy is a lifetime insurance policy and the claim related to an ongoing condition. Also, the correspondence I received failed to accurately reflect the claim reference numbers which was confusing.
23 de maio de 2026
Opinião espontânea
Resposta da Trent Services
Dear Mr Smith,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
My claim was handled very well the…
My claim was handled very well the process was very straight forward and when i had any questions it was all explained and answered. Would highly recommend
16 de julho de 2026
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great service
Great service, booked in and resolved problem super quick
15 de julho de 2026
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The site was quite easy to use
The site was quite easy to use. No problems and the money was sent straight to my account. Would use them again.
19 de junho de 2026
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The claim was accepted (eventually)…
The claim was accepted (eventually) after several rounds of requests for additional information.
29 de junho de 2026
Opinião espontânea
Resposta da Trent Services
Dear Mrs Middleton-Stewart,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I found the whole process from start to…
I found the whole process from start to finish very satisfactory, hassle free and very quick.
29 de junho de 2026
Opinião espontânea
Resposta da Trent Services
Dear Mrs Kibble,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
60 Days minimum sick pay
After paying subscriptions for many years I needed to claim for income support (Hospital Critical). However, I was informed that the minimum time for sickness claims is 60 days (30 day Waiting Period and a 30 day excess)
As I will be off work for only 30 days only my claim would be invalid. I feel a bit robbed to be honest. I feel this policy is for people who are made redundant for long periods only. Read the Terms and Conditions. Put your money into an investment account. It will STILL be there when you need it.
2 de julho de 2026
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to discuss regarding your experience with our services, please provide your details including policy or claim reference number and contact us.
Kind Regards,
The Trent Services Team
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