After losing our beloved dog in a tragic accident, everyone I had Contact with was extremely compassionate and kind. I didn’t feel rushed or pressured to submit my claim until I was able and it was d... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I recently put in a claim for our cat's vet bill. The whole process was smooth, the communication with the company was faultless and my claim all went through within 2 weeks. I would definitely cho... Ver mais
A empresa respondeu
Every thing seems to take a long time and constantly chasing. Quick enough to take your money but never pay the full claim. Deduct money for admin and other items . Will be changing insurance at renew... Ver mais
A empresa respondeu
Simple & straightforward. No problems at all in setteling my claim. Paid promptly as expected. Only one small suggestion for improvement. The online form needs to have a clear instruction to enabl... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Trent-Services is a third party administrator that administration, premium collection and claims handling.
Informações de contacto
Love Lane, GL7 1XD, Cirencester, Reino Unido
- 01285 626020
- jane.ledamun@trent-services.co.uk
- www.trent-services.co.uk
4,3
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful
17 de abril de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Extremely prompt authorisation of claim
When I called to ask about making a claim, my call was answered promptly by a friendly operative. On submitting my claim, I received immediate confirmation of receipt and within 3 working days I had received notification that my claim had been authorised, which was such a relief!
Thank you.
9 de abril de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Extremely efficient service
Extremely efficient service. Helpful staff. Quick resolution of the claim. Would definitely recommend.
15 de abril de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The progress of my claim was hindered…by the veterinary hospital insurance claims lack of response to my insurance company.
The progress of my claim was hindered due to the fact that the veterinary surgery I was using was tardy and deplorable. The reason I have not given 5 stars was because Trent Services only copied me in their emails to the practice after they had sent several ignored emails. Had they copied me sooner I would have addressed with the surgery my disdain for their ineptitude as I did which prompted an immediate response from them.
My new veterinary hospital has Corinium Pets on it's list of reputable Pet Insurance companies.
Trent Services then expedited the claim immediately and very satisfactorily.
8 de fevereiro de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020 or email petclaims@trent-services.co.uk .
Kind Regards,
The Trent Services Team
Great communication and very fast
Great communication and very fast, smooth service.
16 de abril de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
I was pleased with the service by this…
I was pleased with the service by this dog insurer. I had a very cheap
Policy with a 20% co-payment, but when my dog died very suddenly they paid the amount due within a week
NoQuestions asked. My monthly fee for my standard poodle was £25 a month much cheaper than others, and I would choose them again,
30 de março de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Excellent service!
Had to jump through a few hoops as I'm self-employed but once Trent approved the claim, it was very straightforward. Excellent service!
10 de março de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Quick and easy!
Very easy form to complete and speedy payment - thank you very much!
9 de abril de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
First class service
My recent claim was dealt with in a fast and efficient way. One phone call, one form completion and everything was handled between Trent services/corinium and our vet. Extremely satisfied 👍🏻
6 de março de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
It was very easy to sort out my claim
It was very easy to sort out my claim, I am very impressed with the communication between Trent Services and my Vets practice.
1 de abril de 2025
Opinião espontânea
Resposta da Trent Services
Dear Ms Smith,
Thank you for taking the time to give your feedback. We appreciate your constructive comments. We are glad your claim has been resolved to your satisfaction. Please be assured we will work on improving our service in order to meet your expectations in the future. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
First class claims experience
I put in a recent claim following a trip to our vets where our dog needed to have X-rays. Our vet put in a direct claim and in less than a week the claim had been settled! I called this company twice for advice and both times they were really helpful and did exactly what they said they would. I would highly recommend insuring your pet with this company.
1 de março de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Poor communication
My claim was underpaid due to changes in my policy that weren’t communicated, yet the policy continues to increase dramatically each year. I sent a email asking for further information and it’s been ignored. Terrible service and now stuck with this company due to my dog having a specific condition.
11 de março de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Fake beware
When looking at the reviews I noticed most are fake profiles
12 de março de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. I am sorry that you are unhappy with the service provided. If you wish to raise a complaint regarding your experience with our services, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Positive experience
I had a very positive experience with Trent Services. My claim was handled efficiently, and all queries were responded to promptly. The process was smooth, and I appreciated the clear communication throughout. It was reassuring to know that my claim was being dealt with in a timely manner. Overall, a professional and hassle-free service. Thank you!
17 de janeiro de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Great service staff really helpful
Great service staff really helpful
10 de março de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
The process was very thorough and easy…
The process was very thorough and easy to understand. Really appreciate the time and effort as it certainly got us through financially with a difficult time.
21 de fevereiro de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Quick & simple process
Quick & simple process. Great communication & prompt payment of claim. Thank you
26 de fevereiro de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Strongly recommend
I took out income protection insurance a couple of years ago and when I unfortunately found myself redundant at the end of last year the team were fantastic in dealing with my claim.
I was understandable panicking about my situation but members of the team talked me through everything, ensured I had all the information I needed and that my claim was handled promptly.
Cannot recommend enough.
1 de janeiro de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
Oh surprise - claim declined
My claim for my dog's treat was declined on a technicality. It's better just to put your money in a savings account; that way at least you'll have something to put towards the over-priced vet bills. Trent Services - Great service... until you actually want to make a claim!
4 de março de 2025
Opinião espontânea
Resposta da Trent Services
Good morning,
Thank you for taking the time to give your feedback. We have raised this with the complaints department and someone from the team will be in touch in due course, if you do have any questions in the meantime, please call us on 01285 626020.
Kind Regards,
The Trent Services Team
Compassionate and professional
Compassionate, professional, kept me informed, swift payment
26 de fevereiro de 2025
Opinião espontânea
Resposta da Trent Services
Good afternoon,
Thank you for taking the time to give your feedback. We are grateful for your kind words. We are glad you have had a positive experience and your claim has been resolved to your satisfaction. If you require any further assistance please do not hesitate to contact us.
Kind Regards,
The Trent Services Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.