Tresorit Opiniões 

Tresorit's documentation describes the S3-compatible API as "not yet generally available" and tells you to email support to join a waiting list. I did that in late August with my company details and use case. I got no reply until I followed up multiple times, and the answer came nine days after my first email. It said the API is only available on the Business Pro and Enterprise plans. The documentation I followed didn't mention this.

Without API access I had to use the standard tools. Downloads ran at about 1.7 files per second, and these were plain text files of roughly 20 lines each, on a fast connection. At that rate I couldn't retrieve logs quickly enough for my client to inspect them. For a business storage product, that makes it unreliable for my use.

Support was polite when it answered (it never answered my last complain about the not acceptable slowness), but couldn't solve the problem. I've cancelled my renewal. If you need automation or fast bulk retrieval, check the plan requirements and test transfer speeds before committing. If you don't plan it, know the Professional plan is so limited and slow than once your files are there it's hard even to get them back

The lag time and slow refresh rate is ATROCIOUS, especially when working off-site or from home. Results in multiple document versions, ghost versions or folders, especially when renaming or moving docs/folders involved

Lacks real-time document editing capabilities e.g. files must be decrypted or downloaded to edit)

Achtung bei Probeabo wird gleich noch 14 Tagen automatisch der Jahresbeitrag abgezogen. Der Hinweis der Test sei kostenlos ist also reiner Trick. Das nenn ich billige und ihre führende Geschäftspolitik.

Ganz abgesehen von der langsam und sehr komplizierten Wirkungsweise von Tresorit.

Am besten Hände weg von diesen Produkten.

J‘ai constaté il y a trois jours que Tresorit avait effacé plus de 10‘000 fichiers professionnels sur mon compte Tresorit. J‘ai immédiatement cherché du support. Pas de téléphone, une adresse mail, à ce jour toujours pas de réponse. Heureusement que j‘avais maintenu mon abonnement chez leur concurrent. Ils m‘ont aidé et après trois jours je suis à nouveau chez eux. Tresorit est cher, lent au possible et il faut le dire, sans support. Allez chez Dropbox ou Proton, ils sont tellement meilleurs.

Ich benutze Tresorit seit fast 10 Jahren als „Professionell“ Account. Über die Jahre hat der Cloud Space beachtliche Fortschritte gemacht. Schnelle, zuverlässige Synchronisation mit guter Apple Integration. Auch die zunehmenden Features sind beachtlich, wenngleich nicht alle gleichermaßen notwendig.
Nun passierten zwei Dinge: innert 2 Jahren verdreifachte Gebühren - ok, andere haben auch erhöht.
Aufgrund der mittlerweile kompromittierten eigenen E-Mailadresse an der leider der gesamte Account hängt, kann diese nicht einfach in den Einstellungen geändert werden. Alles muss in einen neuen (Test-)Account transferiert werden, der anschließend freigeschaltet werden muss: Genau hier liegt der Haken: Die 06/2026 bezahlte (!) Lizenz für 12 Monate wurde nicht umgeschrieben, der alte Account aber sofort gelöscht. Bislang keine adequate Problemlösung des Supports !!!

He sido usuario de Dropbox durante años, pero hace unos meses me cambié al plan Tresorit "Personal Essential". Mi experiencia general es muy buena, aunque con un par de detalles importantes a tener en cuenta.

Lo que más me gusta:

Su aplicación para Linux (Ubuntu): Es excelente, muy bonita y completa. Lo mejor es que, al instalarla, te permite montar el almacenamiento como un disco virtual más en el sistema para acceder rápido a los datos.

Flexibilidad: Puedo combinar el disco montado con la sincronización tradicional de las carpetas que yo elija. Usar ambos métodos a la vez es comodísimo.

Seguridad: Es más caro que Dropbox, pero compensa por el cifrado de extremo a extremo. Aunque este cifrado provoca un leve retraso en la sincronización, prefiero mil veces esa seguridad.

Lo que NO me gusta:

Falta de transparencia en los precios: Los precios de su web no incluyen el IVA y no lo indican con claridad. Me llevé una sorpresa al ver el cargo real en mi cuenta. Pensaba que pagaría los 11,99 € que anuncia la web, pero al sumarle el 21% de IVA, la mensualidad real sube a 14,51 €. Deberían avisarlo antes del pago.

Conclusión:

Un servicio impecable a nivel técnico y de privacidad, especialmente si usas Linux. Solo asegúrate de calcular el precio con los impuestos de tu país antes de contratarlo.

Es gibt keinen funktionierenden Support, login hat nicht mehr funktioniert und dann wurde mir mit email angeraten neuen Account anzulegen. nun sind alle daten gelöscht und das obwohl behauptet wird, dass die daten sicher seien.

Laaaaaaangsaaaaaaaaam.

Ernsthaft, als würde jedes Byte einzeln in die Schweiz getragen. Dafür aber hohe CPU-Last des Clients, das ältere Notebooks oft an die Grenze bringt.

Überhaupt ist die lokale App leider sehr unintuitiv, selbst als IT-Spezi such ich mir dauernd einen Wolf wenn ich mal was einstellen will.

They delete your account based on inactivity with quite a short timeframe. Not acceptable at all

After years of using Sync.com for our business, we finally made the switch to Tresorit, and I only wish we had done it sooner.

We manage a team of five people, and our experience with Sync.com was plagued by constant syncing issues, delays, and reliability problems. File synchronization often felt unpredictable, and it became a recurring source of frustration for our team.

Since moving to Tresorit, the difference has been night and day. It simply works. Files sync quickly and reliably across all devices, collaboration is seamless, and we haven't experienced a single issue since making the transition. The platform feels polished, professional, and dependable—exactly what a business needs from a cloud storage provider.

If you're currently struggling with Sync.com or another file-sharing platform, I can confidently recommend giving Tresorit a serious look. For our team, it has been one of the best software decisions we've made.

Not Great. My clients had terrible difficulty downloading images so I had to create more and more links with smaller and smaller files. Then, I got a notification from a client, not from Tresorit, that I had reached my sharing limit?? I was no where near capacity on the service that I paid for ( 1 yr in advance ). Only then did I discover that I was only allowed a certain number of links. I found the upload speed to be slow btw. My client, therefore could not download the files that they needed. Tresorit came back with - I could wait until the following month for my client to download or I could upgrade to get some more links. This was really unfair, because I was totaly unaware of the link limit, and I was only over the link limit because of the problems I was having. Tresorit CS is clunky. So with 11 months to go I asked for them to close my account and give me a refund thankfully this they have now done. It may be that Tresorit are good for certain businesses, but I think that the issue may have been that my image files are quite large.

About two months ago we replaced Sync.com with Tresorit, and it honestly feels like we finally got our business back.

Tresorit clearly prioritizes security architecture, reliability, and professional-grade workflows. Once you spend a little time understanding the logic behind how their system operates, the design choices start to make sense and you realize they’re following what most security professionals would consider best practice.

Their zero-knowledge encryption model means the provider cannot read your files, which is exactly what you want when you're responsible for confidential client documents. At the same time, the platform is stable and syncing behaves consistently and predictably, which was a constant struggle for us previously.

It’s rare to find a system that both raises the security standard and improves day-to-day usability, but that’s exactly what we experienced after switching.

For any business handling sensitive information, Tresorit has proven to be a serious upgrade.

Not sure what all the negative reviews are about. It was reliable and did exactly what I needed at the time. If anything just a bit slow if I recall, but not enough to make an impact

I'm a very practical guy. If the cost is top dollar, I have top dollar expectations (especially when it comes to my company). Nothing could've prepared my team and I for the absolute garbage experience we faced. Especially with how mechanical and soulless their support team was. I rarely ever ask for a manager because I try to work with people. But in this case, we obviously needed the tool to be working so it doesn't limit my business and the first customer support person was just copy and pasting the same response (literally the same thing word for word), even while I'm hear sharing screenshots, explaining further, everything....... Now the manager - even worse. She sent the same script via email with just the top paragraph modified to introduce herself. I've never seen such crappy customer service (especially from Switzerland) and with Tresorit being a big company of theirs, that's a bad representation of the Swiss people. I'm not shocked that Tresorit's overall review rating is so horrendous. It's what their customer support team worked for. They simply couldn't care less. I'm happy this happened because after much research, we gave Sync.com a try and realized it was far superior and more affordable. 🧠PRO TIP: Take it from me and run away from Tresorit.

Mitarbeiter hat versehentlich eine IP Richtlinie eingereicht! // Kein WARNHINWEISE oder dergleichen! // Seit mehr als einer Woche haben wir keinen ZUGANG zu unseren DATEN! // Es geht NICHTS mehr! // Alles ist tot, keine Rückmeldung // Kein Fix // NICHTS !!! // Es handelt sich stellenweise um 3 D Scans von Antiquitäten die so nicht mehr herstelltbar sind, weil verkauft! // Das interresiert bei Tresortit NIEMANDEN!!!

Nicht Bösartig, aber auch nicht gut. Schlechte Benutzeroberfläche und schleichende Ladezeiten. Bin weg.

I’ve been using Tresorit for 8 years for cloud backup, and it’s been super reliable. Everything works perfectly, and it’s really secure. The only downside is that they only accept PayPal and credit cards, no crypto, which is a bummer. But honestly, no other service even comes close to Tresorit, so I’m sticking with it. It’s not the cheapest, but it’s definitely worth it.

I don’t advise Tresorit .

I bought for 142 euro a subscription.
I downloaded and could not get access both with my computer nor with my phone to the downloaded app.
Support from Tresorit tried for 2 months to give solution, however, they did not succeed and said an update is coming soon.
I ask to refund my 142 euro, they refused because money back is within 8 days, I said it never worked, they refused again to refund.
I advise do not pay any amount to TRESORIT, because you don’t get refund if it is not working.

Tresorit: Enttäuschender Cloud-Speicherdienst - Ein Totalausfall

Kundenservice

Der Kundenservice bei Tresorit lässt auf ganzer Linie zu wünschen übrig. Bei Problemen und Fragen fühlt man sich völlig im Stich gelassen, was die Nutzung des Dienstes extrem frustrierend macht.
Bilderspeicherung - Unbrauchbar
Die Vorschau-Funktion für Bilder ist ein Totalausfall. Die Vorschaubilder sind so klein, dass sie praktisch unbrauchbar sind. Dies macht die Bildverwaltung und -suche zu einer mühsamen Angelegenheit.

Performance-Probleme

Der Cloud-Dienst belastet die CPU des Computers stark. Selbst bei einfachen Synchronisationsaufgaben läuft der Prozessor permanent am Anschlag, was die Systemleistung massiv beeinträchtigt.

Upload-Probleme

Der Upload-Prozess ist eine Katastrophe:

Extrem langsame Übertragungsgeschwindigkeiten
Häufig unvollständige Dateiübertragungen
Zuverlässigkeit gleich Null

Nicht empfehlenswert!

Tresorit erfüllt nicht einmal Grundanforderungen an einen modernen Cloud-Speicherdienst. Wer Wert auf Zuverlässigkeit, Performance und Benutzerfreundlichkeit legt, sollte diesen Dienst definitiv meiden.

I've just finished evaluating Tresorit as a EU-based possibility for our business to replace Dropbox. Unfortunately, we'll be opting for another provider.

In my two-week experience, we found Tesorit's documentation to be lacking. Critical information is missing about terminoloigy and differences in how Tesorit works, particularly ecompared to more familiar cloud-storage systems like Dropbox.

Tresorit give little in the way of information or alerts about files that fail to upload or sync. Unless I ran a diff script and closely examined the directory structure I uploaded for testing, I would not have discovered the many files that simply did not upload.

As others have pointed out, Tresorit is slow, both for up- and download. A related annoyance is that, when clicking on a discloure arrow (aka "twistie") inside the Tresorit folder in Mac's Finder, the folder contents don't appear unless you fully open the folder by double-clicking. This makes efficient visual scanning impossible, since without double-clicking (and then waiting) on each folder, they appear empty.

On the other hand, Tresorit looks attractive and does much right. The document scanning function in the iPhone app is great. The ability to search natively with Spotlight or in Finder is appreciated. (Not the case with many other cloud storage services.) Also, Tresorit uses file stubs locally to conserve space.

Although I haven't experienced it myself, I've read several comments here and elsewhere about indifferent customer service. I've experienced that with other vendors and don't wish to repeat the experience, especially at a critical moment.

Unfortunately, the negatives seem to outweigh positivies. Conclusion: after my two weeks I simply don't have enough confidence in Tresorit to entrust it with our files.