Trinity Estates Opiniões 

Trinity oversee our new build development, the grounds are not maintained to a high standard, we have been left with dead plants, trees, hedges and grass and been promised they will be replanted each year yet here we are 3 years+ with the same dead trees, we pay ridiculous high fees and they don’t even have the decency to reply to emails or own up to the fact that it looks a mess. We have had thorn bushes growing out of gardens into parking spaces and it took over 6 months for someone to acknowledge and finally ask the gardener to cut it back, however supposedly they are attending once a week yet must come with their eyes closed. If you can avoid at all costs as they just want your money

Thee worst company I have had the misfortune of dealing with.
In particular Lisa Honney who is supposedly ‘management’. If this is management, no wonder the company has such a poor reputation.
Trinity is appalling, and that is putting it mildly. Had I been aware of their poor reputation before I brought my place, I would never have brought it - big mistake buying a leasehold property that is ‘managed’ by Trinity Estates. The irony is when you ring them you get a spiel about not abusing their staff lol and yet they are the ones who have no decorum. Truly horrendous company!

Clear and polite explanation of the situation, requirements for further action and resolution. Magda said she would send/resend a copy of a currently missing welcome pack, which I received by e-mail within minutes. Professional and supportive response to my enquiry.

Very prompt reply. The language used was appropriate and clear unlike the paper correspondence which is inappropriate and confrontational.

This is possibly the worst organisation I have come across in terms of customer service.

A property management company that don't manage anything?

All they do is take take take from tenants, and make up payments for 'miscalculataions on service charge' from the previous year and demand these payments upfront as high as £800! How can this be ok?

If you call for any support or guidance on the phones you are greeted with rude and abrupt people who aren't willing to help.

Polite - efficient service.
Thanks

I am completely shocked by this company and the charges, i've never known anything like it. I bought a 2 bed flat 13 months ago. With the annual service charges displayed as £1400 a year. I know it says to be reviewed each year but almost doubling is crazy. They have sent a letter explaining the service charge increases , such as new carpets in communal areas , with crazy prices like £58k , there's not even that many flats !I have since paid £2000, and now received a letter from a solicitor saying i owe another £2000 in arrears which includes substantial legal fees and they are contacting my mortgage company to request this! I have emailed solicitors and Trinity customer services to expalin the charges further ( some are from 2034/2-24 - i didn't even own the property then!) I've said i will pay what i owe but there are discrepancies and absolutely not to contact my mortgage company- no one has responded. I feel like this company is a scam, why is this legally allowed to happen, How i am i even supposed to sell my flat in future with services charges at £3-4k a year . Absolutely bonkers. I would never buy or rent a property with this maintenance company - and would avoid others in doing so.

First time dealing with their website, as a new resident. Followed instructions to access portal, kept saying didn’t recognise. Emailed for technical support, email back saying because of GDPR, they can’t help me so sending paperwork through or I can phone. They gave my details from Taylor Wimpey, they sent me a letter with information and how to access portal with my unique codes !!!!! Not very helpful to me at all. So now I’ll have to phone for help. But they’d soon know my details if I was late or didn’t pay my estate fees

I gave this lady 5 stars because she was very professional and pleasant in her manner. She explained all I needed to know very clear and concisely and was extremely quick in sending me all of the information I required .

Receiving final reminder before you setup my account properly is unacceptable. Your back office systems stink. Taking over new builds from a developer gives you all the information you need to onboard your customers in a professional manner.

Very evasive, this company doesn’t engage in a professional manner. Things reported in April still not fixed in mid August. The site manager Rico Robinson lies and is also very evasive. The company will not show tender process for contractors which is sus as it’s not their money they are spending. Site manager fails to attend site when scheduled which is a breech of contract. If I could give no stars I most certainly would

Thankyou for your swift supply of a spare key

Painful company to deal with. I’d avoid at all costs and can’t wait for the day when I longer have to deal with Trinity.

May i say what a pleasure it was to speak with this person. All of my questions were answered and explained clearly. The follow up information & documents arrived promptly as promised.

This company lies and makes you feel stupid and just fobs you off. They tell you you are not paying for certain items when you are. They do not record complaints and do not take you seriously.

A prompt reply. A clear answer

We appointed #Trinity Estates less than a year ago, based on a quotation and budget that appeared reasonable. After switching from PEM, we were then presented with a ~70% increase in the service-charge budget, from around £39k to nearly £67k—far beyond what was originally quoted and expected.

The increase is disputed by the directors and shareholders and requires proper review and approval, yet it has already created serious problems with our current property sale.

Despite repeated calls and requests for a call back, our assigned property manager, Lois Gibbs, has simply failed to engage with us, despite being made fully aware of the urgency and potential impact on our transaction.

We expect basic communication, transparency and accountability from a managing agent. If #Trinity cannot even resolve a straightforward issue by properly revising and obtaining approval for a disputed budget, we will be taking steps to replace them as our managing agent.

Very disappointing experience after less than a year. Quoted low to win the management, then presented us with a dramatically higher budget after taking over. Not the level of service or transparency we expected. If you are considering Trinity, change your mind and DO NOT put your investment at risk!

Since I moved in, none of the issues have been fixed. Water damage? I got one reply back a week later with "is this still an issue?". Yes. Yes it was. Same with the other 5 flats. Took them over a year to fix the bin store door. Silverfish infestation..... they asked via emails if anyone had an issue, everyone replied "YES" and.... crickets. For the last 6 months. I don't know if they've ever done anything in their lives.

My query was not answered.
When trying to call you - we get the our "customer team are experiencing high call volumes" message. The usual excuse!
You are not at all helpful and we have no real way to talking to you.
I wonder how many people you have available to answer the phone to take payment....