Rendall & Rittner Opiniões 

Idirs was incredibly helpful in retrieving old documents I needed. Excellent customer service, very responsive, and understanding of the timeliness of the response. Great person to have on board at R&R!

My family and I had a wonderful experience of living in 9 Millbank managed by this company for year and half. The concierge services and amenities available there are amazing, I had a pleasure to be supported by Ruben, Karl, Mark and many many others in that property who I could not fit into this message. They are always ready to accommodate residents needs even at challenging hours of the day. I will definitely recommend to rent in buildings managed by this team of professionals.

Weekly R&R horror show. Every week, residents report new cases of negligence and incompetence from this lot. This time, it’s the car park gate, which has once again been forced open by customers of their commercial tenant, creating yet another security breach that goes unaddressed for weeks. Residents get the usual lazy response from the useless property manager and their equally unhelpful concierge. Then there’s the failure to inform residents about the fire door inspection. Are their systems really that antiquated, or can they not even afford to print letters? Not to mention today’s latest complaints from residents about windows that were only half-cleaned. Hardly a surprise when R&R seems to use the worst suppliers imaginable.
An absolute basket case of a management company which we’re glad our freeholder is finally seeing. So it won’t be a surprise once we get rid of them.

Ah and, of course, they’ve made the headlines once again, this time for leaving hundreds of flats in two London developments without water, gas, hot water or heating. It happened in our development too and we had to go direct to the freeholder for answers as the R&R lot were so inept. If you want to buy in a development manager by them, do yourself a favour and stay clear of these amateurs.

I have to say that dealing with Nicola Thacker has been a breath of fresh air. She has been so responsive to my enquiries and has gone above and beyond to assist me with a matter outside of her area. R&R can be so frustrating to be honest and Nicola's help is greatly appreciated.

Gross negligence at Falconet Court (E1W). Left a 3rd-floor roof leak to rot the building fabric since 27 August, ignoring four separate escalations in September. Worse, they left a defunct emergency number in our lift for over a year, forcing a trapped resident to call the Fire Brigade because they couldn't reach the agent. Reported to the HSE, Tower Hamlets Council, and the Ombudsman. Absolute failure of basic building safety. Please submit yoyr complaints to the Property Ombudsman tpos.com

A huge thank you to Faisal Awan for sorting out our parking charges which were sent despite registering for a permit.

The parking company were not being supportive but Faisal managed to resolve the issues.

Thank you

I’ve had such a pleasant experience with Faisal Awan (Security Officer) at White City. Faisal is always pleasant and helpful when I needed anything. Would give 10 stars if I could!

Avoid at all costs. No accountability and ultimately so mismanaged that the residents have been able to trauma-bond over their total lack of ability to do anything other than operate appallingly. I would have never have purchased this property had I known it would have ended up being managed by R&R.

Peter was extremely helpful and efficient. He sent me the required document within an hour, and answered all my questions.

This is a follow-up to my previous review of Rendall & Rittner. Unfortunately, nothing has improved.

I have owned my property since 2008, and my annual service charges have increased from approximately £1,000 to £5,400.

Despite paying £2,200 since July, R&R added £294 in administration fees within just 11 days, even though I paid £1,500 between those charges. Just five days after that payment, my account was referred to solicitors.

By the time I received the initial solicitor's demand, £668.40 in legal costs was already being claimed, subsequently increasing to £728.40. Combined with R&R's administration fees, this amounts to £1,022.40 in additional charges. Despite repeated requests, I still haven't received a satisfactory explanation of why these costs are so high or how they are justified.

What makes this particularly frustrating is that I experienced almost exactly the same situation in 2025. R&R accepted monthly instalments and agreed to remove the solicitors' charges. Why was that history not considered before escalating matters again?

I have now offered £700 per month — more than my monthly mortgage payment — yet I am still struggling to obtain meaningful responses or confirmation of how my payments will be allocated.

Property managers seem to change constantly, telephone calls go unanswered, and emails are frequently ignored. There is no continuity, accountability or sense that anyone understands the history of my account.

It feels like an automated debt-recovery process rather than a company dealing with real people. There appears to be a process for adding fees and threatening legal action, but very little willingness to engage with someone genuinely trying to pay.

As a self-employed single parent, this situation has caused enormous stress and is contributing to feelings of depression. I genuinely feel bullied into paying disputed charges, with little control over what happens next.

Meanwhile, another service-charge period has become due while I have been waiting for answers, making it even harder to catch up.

I am not refusing to pay. I am asking to be heard, treated fairly and given a realistic opportunity to resolve the arrears.

R&R demonstrated last year that a practical solution was possible. This year's handling makes me question whether their priority is resolving problems or simply recovering more money.

Processes should never replace basic human understanding and empathy.

Trying to get in touch with them is difficult. They never answer when you call your Property Manager directly, and they only reply to emails when they feel like it. We’ve had an ongoing dispute for years, and they’ve done nothing to resolve it. I would not recommend this management company.

So far I find the application very helpful. However, I have a very limited experience and usage of the application. Further interactions will further endorse my comments.

I had a query about reference numbers and Alba Haiti not only replied promptly but explained how they were set out very clearly.

One of the very worst managing agents in London. Absolute scammers. Attempts to extort money through bullying tactics and calling it “Administration charges”. Also attempted to create false legal case through their equally rogue so called solicitors to intimidate, making false accusations and again attempting to take large sums of money fradulently. STAY AWAY

UPDATE: They have replied to this review pretending to help but have done absolutely nothing!

After a frustrating 15 days trying to arrange a Management Pack for the sale of my apartment I finally stumbled across Marcus Harbut, who took a personal interest in my dilemma, and helped sort the problem in about 2 hours. If only the other members of the company had shown the same initiative!

This is the situation at ebury place. After 2 years we are still in the same situation, nothing has been fixed and the management is completely ignoring our requests. The building is terribly managed.

Left Queens Club Gardens after 5 happy years amd want to thank Martin, Fred and Sophie for their professionalism and helpfulness in runnimg everything.

Dejon at the Royal Arsenal Riverside Concierge was very helpful on my first day moving in! Very kind and friendly guy.