Bel my call handler was great he explained everything and took time to make sure all details were read back to me to confirm they were correct. Even though there was a lot of background noise people t... Ver mais
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Leia as opiniões dos outros
I received a prompt follow up call from my Internet enquiry. The salesman Bel was able to provide me with all the necessary information and provide me with the correct package that suited the househol... Ver mais
Sales call made the offer seem simple enough, first installer was keen to leave early v's completing the installation. Second engineers visited and without my intervention would have rushed the job an... Ver mais
A empresa respondeu
Thank you Trooli. Lucas came to fit our new FTTP today and he did an absolutely excellent job, he worked cleanly, and efficiently also he is such a lovely helpful and polite guy. He does Trooli proud,... Ver mais
Informações sobre a empresa
Escrito pela empresa
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Escrito pela empresa
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Informações de contacto
18 Kings Hill Avenue, ME19 4AE, West Malling, Reino Unido
- 03333446601
- sales@trooli.com
- www.trooli.com
Check Your Coverage
4,6
Excelente
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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I've been with trooli for 2 years
I've been with trooli for 2 years, and just re newed for 2 more years , at the same price with no increases ,SACHA, was excellent.
25 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Stuart,
Thanks for your feedback. We’re really pleased to hear you’ve renewed for another 2 years, and that Sacha was able to help you so well with the process.
We’ll pass your kind words on to her. Thanks again for staying with Trooli!
Best wishes,
Ati
I’ve been waiting for my installation…
I’ve been waiting for my installation for 7 hours now. I was given a 8-1 time slot. It’s now 3.15
Had to take the day off for it which is fine. No technician has turned up, no one’s contacted me to tell me of delays or whether he’s even coming.
unbelievable disrespect of my time. Delays happen, people get sick etc etc, that’s all fine. Just do me the courtesy of letting me know.
Can’t even get through to them on the phone. What kind of company is this? I should cancel and go with BT. But I had persistent phonecalls trying to get me as a customer, funny that. The communication was great then.
Just respect your customers. A quick email fired off takes 10 seconds. Waste of my day.
Whatever the excuse is in reply to this, whatever the reason for the engineer not coming, whatever you’re typing to explain it…. Is totally irrelevant because it takes no time at all to let me know. Disrespectful.
25 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Ben,
We’re really sorry to hear about your experience. We completely understand your frustration.
We appreciate you sharing your feedback, and we’ll make sure it’s passed on to the relevant teams so we can improve the experience for our customers.
Best,
Ati
Great job - clean and tidy
Shaun arrived nice and early, sorted the external cabling really well. Internal fit clean and neat. House left tidy.
Great job!
25 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Robert,
Thank you for your feedback. We’re really glad to hear Shaun got everything installed neatly and efficiently, and that the cabling work met your expectations.
We’ll be sure to pass your kind words on to him. Thanks again for choosing Trooli!
Best wishes,
Ati
Quick Service
The call was quickly answered by Ntombizonke. She understood the issue about me moving bank accounts and assured me the forthcoming payment would be fine. Nice to speak to someone instead of endless chat queues and limited bots. Thank you.
25 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Michael,
Thank you for your feedback. We’re glad Ntombizonke was able to pick things up quickly and help you get everything sorted with your bank account change.
It’s great to hear the call felt straightforward and personal, and that you got the reassurance you needed without any hassle.
We’ll make sure your kind words are shared with her. Thanks again for choosing Trooli!
Best wishes,
Ati
Pain free renewal
My Trooli contract expired while I was out of the country and unable to renew online.
One email to Trooli with the details of my situation and Sacha had everything sorted EXACTLY as requested within 24hrs.❤️
24 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Jason,
Thank you for your feedback. We’re really pleased to hear Sacha was able to get everything sorted quickly and exactly as you needed, especially given the circumstances.
We’ll make sure your kind words are passed on to her. Thanks again for choosing Trooli!
Best wishes,
Ati
Excellent customer service from Connor
Excellent customer service from Connor, good clear communication and very efficient.
24 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi David,
Thank you for your feedback. We’re really pleased to hear Connor provided clear communication and efficient service throughout.
We’ll be sure to pass your kind words on to him. Thanks again for choosing Trooli!
Best wishes,
Ati
7 years of Internet pain, finally solved
For years, we've been told by our Internet providers that 'we can't have fibre broadband' and our maximum speeds will only be 36mps at max.
Well, we took the plunge and signed up with Trooli! The promise looked great, the price looked appealing.
After an engineer appointment which took a few hours and a new box, for the first time, we have 500mps of Internet. The connection is fast and stable! For the first time ever, we have a decent Internet connection in our house, now catered for working at home, streaming and use on different devices.
I only wished with signed up with Trooli sooner, compared to our other providers, we're also saving an extra £6 per month.
Highly recommended and thanks Trooli, for bringing harmony back into our house, both personally and professionally. Even if our priced ever increased, we'll never change, because you delivered on what you promised with zero gimmicks.
24 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Ali,
Thank you for such an amazing review. We’re so pleased to hear you’re finally enjoying a fast, stable full fibre connection and that it’s making such a difference for work, streaming and everyday use at home.
It’s especially great to know the installation went smoothly and that you’re getting exactly what was promised, with added savings too!
We really appreciate your recommendation and are delighted to have you with us.
Best wishes,
Ati
Good speed and helpful staff let down…
Good speed and helpful staff let down by changing your external IP address several times a day. This makes working from home more difficult than it should be.
24 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi,
Thank you for your feedback.
We’re pleased to hear you’re happy with the broadband speeds and the support you’ve received from our team.
If you’re experiencing issues related to your external IP address, our support team is available to look into this and advise on the options available.
Best,
Ati
Flawless service and good pricing
Since switching to Trooli during the pandemic, I can only highly recommend its services. Customer service is great, connection flawless and pricing very good compared with the alternatives. The sole occasion when there was an issue, the technician quickly identified the modem as the cause and promptly replaced it. Renewal is transparent and the latest was handled efficiently and quickly by Amy.
24 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Maximir,
Thank you for such a fantastic review. We’re delighted to hear you’ve had a smooth experience since switching to Trooli, and that the service, pricing and support have all met your expectations.
It’s also great to hear that when an issue did arise, it was resolved quickly and efficiently, and that Amy was able to make your renewal process simple and transparent.
We really appreciate your recommendation and continued support.
Best wishes,
Ati
George was very helpful with my query.
George was very helpful with my query.
The call was answered fairly quickly
24 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Denise,
Thank you for your feedback. We’re really pleased to hear that George was helpful with your query and that your call was answered quickly.
We’ll make sure your kind words are passed on to him. Thanks again for choosing Trooli!
Best wishes,
Ati
New Internet order
Connor was very helpful and effective we could go through all of my questions quickly.
17 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Robert,
Thank you for your great feedback. We’re really pleased to hear that Connor was helpful and able to answer all your questions quickly and efficiently.
We’ll be sure to pass your kind words on to him. Thanks again for choosing Trooli!
Best wishes,
Ati
Belmirro was great
Belmirro was great, no pressure, just helpful! Hopefully the install and broadband is just as good!
22 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi A Millen,
Thank you for your lovely feedback. We’re so pleased to hear that Belmirro was helpful and made the process feel easy and pressure-free.
We’ll be sure to share your kind words with him. We hope you enjoy your new Trooli broadband and have a great experience with your installation too!
Thanks again for choosing Trooli.
Best wishes,
Ati
Mikyle was very helpful
Mikyle was very helpful and knowledgeable and patient. We initially had a problem getting out of our current provider and Mikyle arranged to phone back on two occasions and both times phoned when he said he would. He was not pushy and I did not feel pressured and very sure of every aspect of our change to Trooli.
23 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Mrs Jones,
Thank you so much for your lovely feedback. We’re really pleased to hear that Mikyle was helpful, patient and made the switch to Trooli a smooth and comfortable experience for you.
We’ll be sure to share your kind words with him. Thanks again for choosing Trooli!
Best wishes,
Ati
Thank you!
Billy was great! Super friendly and worked hard. Thanks!
23 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Olivia,
We really appreciate you taking the time to share this, Thank you.
Best, Ati
Great service fixed issues and very…
Great service fixed issues and very helpful
23 de junho de 2026
Opinião espontânea
Resposta da Trooli
Thank you so much for your lovely feedback.
Switching to Trooli from EE
Following a recommendation I switched to Trooli for a broadband connection. The installation was trouble free and on time. The internet speed around the house is now so much better although the connection to the garage is not as good as before. This is to do with the meshing of the 2.4 and 5 bands. This was a problem for my car charger which is in the garage but I managed to sort this so the charger works fine.
12 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Stephen,
Great to hear the installation went smoothly and on time, and that you’re noticing a big improvement in speeds around the house. Thanks also for sharing the detail on the garage connection, it’s good to hear you were able to tweak things so your charger is working as it should.
Really appreciate you taking the time to leave this.
Best, Ati
Really good and the speed is as they…
Really good and the speed is as they advertise . I have 500 mb and it is not like some other large companies who say 500 mb but deliver 280 !
Well done Trooli
23 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Mr Wallace,
Great to hear the speeds are matching what was promised. That’s exactly how it should be.
Really appreciate your feedback.
Best, Ati
Simple advice do not use Trooli
Simple advice do not use Trooli. It is dreadful. I cant use it for work. It is too unreliable. Ive written a previous negative review a few months ago and Trooli responds in a manner that suggests they will try to assist with the problem. But nothing has changed. Avoid.
22 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Benjamin,
Thank you for your feedback.
We understand your frustration, especially when you rely on your connection for work. Our team has tried to run through troubleshooting steps to help identify whether the issue is with the service itself or being affected by Wi-Fi performance within the home, including factors such as signal strength, device location, and interference.
To properly investigate this further, please contact our support team so they can continue the checks with you and advise on the next steps. Where possible, testing through a wired connection can also help confirm the best route to resolving the issue.
Best,
Ati
Excellent customer service.
Excellent customer service.
Do not yet have experience of the WiFi as I haven’t had it installed yet.
22 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi Jane,
Thank you for your kind words about our customer service, we really appreciate it. We hope the installation goes smoothly, and we’re looking forward to hearing how you get on once you’re up and running.
Best, Ati
My call was answered within 10 seconds…
My call was answered within 10 seconds by Sacha, and my upgrade to 500 mbs took less than three minutes. Great service by anybody’s standards.
22 de junho de 2026
Opinião espontânea
Resposta da Trooli
Hi there,
Fantastic to hear Sacha got you sorted so quickly and that your upgrade was wrapped up in minutes. That’s exactly the kind of smooth, no-fuss experience we aim for.
Really appreciate you taking the time to share this.
Best, Ati
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