Thank you Trooli. Lucas came to fit our new FTTP today and he did an absolutely excellent job, he worked cleanly, and efficiently also he is such a lovely helpful and polite guy. He does Trooli proud,... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Sales call made the offer seem simple enough, first installer was keen to leave early v's completing the installation. Second engineers visited and without my intervention would have rushed the job an... Ver mais
A empresa respondeu
Relatively quick response to phone call. Bel answered queries clearly and helped complete the sign-up process efficiently maintaining a friendly and helpful manner throughout. Also a quick and helpful... Ver mais
Contract was due for renewal but with some changes to the hardware which required a phone call to Trooli. Sacha was very helpful and made the necessary changes in minimum time. All very straightforw... Ver mais
Informações sobre a empresa
Escrito pela empresa
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Escrito pela empresa
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Informações de contacto
18 Kings Hill Avenue, ME19 4AE, West Malling, Reino Unido
- 03333446601
- sales@trooli.com
- www.trooli.com
Check Your Coverage
4,6
Excelente
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
AVOID!!!!!!!
Avoid at all cost I've been with truly for a few years and not once have I received the promised download speeds and when I contact them about it they always try and get me to do the same things over and over again mot once has anyone tried to come out to fix not once have they sent me a new router they just make excuses I even upgraded the internet with them to see if it gets better but nope it dont I can not wait to leave trooli
12 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Robbie,
Thank you for sharing your feedback.
We appreciate you outlining your experience. We understand how important reliable performance is and will share your feedback with the relevant teams as we continue to review and improve our customer experience.
Best,
Ati
Prompt Reliable Service that works well
9 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Andrew,
Many thanks for your review.
We're delighted to hear you're enjoying a reliable service and that everything has been working well. We appreciate you choosing Trooli.
Best,
Ati
Good understanding of the technical…
Good understanding of the technical issues and able to resolve promptly.
10 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Peter,
We really appreciate your review.
It's great to know our team was able to identify the issue and get everything resolved promptly. Thank you for sharing your experience.
Best,
Ati
My new contract dealt with speed and…
My new contract dealt with speed and efficiency by Sales and Retentions advisor Amy.
9 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Terence,
Thanks for your feedback.
We’re pleased to hear Amy made setting up your new contract quick and straightforward. We’ll be sure to pass your kind words on to her.
Best,
Ati
Friendly and helpful
Was waiting on call for quite a long time but the lady that answered was very helpful and extremely polite. Solved my problem straight away
10 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi,
Thank you for taking the time to leave a review.
We're pleased to hear that your issue was resolved quickly and that the member of our team who assisted you was both helpful and polite. We also appreciate your feedback about the wait time and will take it on board.
Best,
Ati
For WiFi speed and download etc very…
For WiFi speed and download etc very good never really had a problem
That said I gave notice of leaving them (moved abroad) gave well over a months notice
Line should have finished on the 7th of May
I’ve even returned the equipment… but no TROOLI have taken a payment when they shouldn’t have
I’m currently on hold and this is the 3rd call I have done
Please get this sorted
7 de maio de 2026
Opinião espontânea
Resposta da Trooli
Hi,
Thank you for your feedback.
It’s great to hear that you were happy with the speed and reliability of the service during your time with Trooli. We also note your comments regarding the cancellation process.
Your feedback has been shared with the relevant team for review.
Best,
Ati
Excellent customer service
Had to call Trooli due to the money for my first bill not taken. After a short wait in a queue spoke to Sinenhlanhla. She was very pleasant and explained it was an issue withe the DD system that had now been corrected. She sent me a secure link to pay the outstanding amount. With the trouble I've had with Vodafone, who wants to keep taking money for a service I asked to be terminated 2 months ago, Trooli's customer services are a breath of fresh air.
Highly recommended.
10 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi David,
Thank you for sharing your experience.
We’re pleased to hear that Sinenhlanhla was able to explain the issue clearly and help resolve it quickly. It’s great to know you found the support experience helpful and straightforward.
We’ll make sure your feedback is shared with Sinenhlanhla.
Thank you for choosing Trooli.
Best,
Ati
Resposta da Trooli
Hi John,
Thanks for your feedback.
It’s great to hear that the installation was completed quickly and neatly, and that our team provided a friendly and professional service. We appreciate you taking the time to share your experience.
Thank you for choosing Trooli.
Best,
Ati
Good service.
Very good service from placing the order to installation. We are getting used to using Apps, One negative is that the installation guys decided to leave a role of their cable in our wheelie bin. Not sure if this is what they are supposed to do as this is not very professional. Other than that we are pleased with the service.
7 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Mrs Jenner-Pescador,
Thank you for sharing your feedback.
We’re pleased to hear that your experience from ordering through to installation has been positive and that you’re enjoying your new service. We appreciate you also highlighting the point about the leftover cable, and we’ll share this with the relevant team.
Thank you for choosing Trooli.
Best,
Ati
Customer Service Excellent
Trooli answered all my questions I asked before I signed up, their engineers on the day were very courteous and helpful, no mess left after installation, and good fast broadband speeds. Mind you I only had BT copper broadband before !!
7 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Dave,
Thanks for taking the time to share your experience.
It’s great to hear that our team were able to answer your questions before you joined and that the installation was completed smoothly and tidily. We’re pleased you’re now enjoying faster broadband after making the switch from copper.
Thank you for choosing Trooli.
Best,
Ati
Renewing my contract made easy
The automated phone call handling was one of the best and I was soon through to the right person in the recontracts section. Amy made no quibble at my request to downgrade my contract one notch, a very prompt and efficient response. Thank you.
10 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Brian,
Thank you for your feedback.
It’s great to hear that you found the call journey straightforward and that Amy was able to help with your contract change quickly and efficiently. We’ll be sure to pass your thanks on to her.
We appreciate you taking the time to share your experience.
Best,
Ati
Superb company brought FTTP to small village
I only discovered Trooli this month and am extremely happy that I did. None of the other providers have plans to connect our remote village to FTTP, as soon as I heard about Trooli I checked their site and was surprised to find that they did cover my address. I immediately signed up and was given an installation date about 10 days away. I had a good choice of dates and am or pm installation. On the afternoon chosen the engineer arrived, a very friendly and courteous man who quickly ran through the installation process with me and agreed the route the cable would take into my house. Once installed he tested the system and found a problem with the cable from the pole to the premises. He replaced the cable and the broadband worked perfectly. Before Installation I had a maximum speed of 45 Mb per second, now I’m getting between 800 & 1100 Mb per second with upload very similar to download speeds. It has made a huge change for us and cannot recommend Trooli and their engineers highly enough !
6 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Mike,
What a fantastic review, thank you for sharing your experience.
We’re delighted that you discovered Trooli and were able to get connected with full fibre when other providers weren’t able to reach your area. It’s great to hear the installation went smoothly and that our engineer took the time to ensure everything was set up correctly.
Those speed improvements sound impressive, and we’re thrilled to know the service has made such a difference for you.
Thanks for choosing Trooli and for recommending us.
Best,
Ati
Shaun and John did an excellent work
Shaun and John did an excellent work, appreciate it.
10 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Luilui,
Thank you for your feedback.
We’re pleased to hear that Shaun and John did such a great job. We’ll be sure to share your appreciation with them.
Thanks for choosing Trooli.
Best,
Ati
Pleased with service
The installation was done very professionally by the team. Managed every request I made re routing of the cable etc. Love the way the switch was made so there was no time we were without the internet connection. Really pleased so far.
9 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Ian,
Thanks for sharing your experience.
It’s great to hear that the installation team were able to accommodate your requests and complete the switch smoothly without any disruption to your connection. We’re pleased you’re enjoying your Trooli service so far.
Thank you for choosing Trooli.
Best,
Ati
Outstanding service
Outstanding service. A fault appeared on my broadband connection which kept dropping out. From my first call to support through to the engineer visit, the service was outstanding. I am really pleased. Communication was spot on. The engineer Kevin turned up on time (within 24 hours of reporting the problem and identified the issue quickly. I’m an electrical engineer myself and so interested in the problem. He patiently answered my questions, and explained what he was doing. He even showed me photos of the damage and readings at the failed splitter junction some 83 meters away (which in itself is amazing). Kevin is a credit to Trooli, thank you.
9 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Laurence,
Thank you for taking the time to leave such a thoughtful review.
It’s great to hear that Kevin provided such a professional and informative service, resolving the issue quickly and keeping you updated throughout. We’ll be sure to share your kind words with him.
Best,
Ati
Resposta da Trooli
Thank you for your feedback.
Best,
Ati
Very helpful
Very helpful and able to answer all my questions making it easy to switch to Trooli. George Hodgson made sure that I understood everything making it an enjoyable transaction
9 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Geoff,
We're delighted to hear that switching to Trooli was such a straightforward experience.
It's great to know George took the time to answer all of your questions and made sure everything was clear along the way. We'll make sure he receives your feedback.
Thank you for choosing Trooli.
Best,
Ati
Internet speed
Spoke to triple today due to my internet speed not being enough with BT.
George hodgson was straight to the point assured me with what they could provide plus comfortable knowing I’d get back to good speeds
9 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi James,
Thanks for sharing your experience.
It's great to hear that George was able to explain everything clearly and help you find a package that gives you confidence in your broadband speeds. We'll be sure to pass your kind words on to him.
We hope you enjoy your new Trooli service.
Best,
Ati
Great service and professional and…
Great service and professional and friendly.
9 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Barry,
We appreciate you taking the time to leave a review.
It’s fantastic to hear that you received a service that was both professional and friendly. We’ll continue working to provide the kind of experience you’ve described.
Thank you for choosing Trooli.
Best,
Ati
Switching to Trooli from EE.
The engineer attended and assessed my property and said l needed a pipe to carry the cable to the house. The groundworks team then came and laid the pipe in one afternoon. The engineers then returned and installed the whole system in 2 hours and I couldn't be happier. Full fibre broadband at a great price. Customer service was excellent throughout and Nadeem kept me informed throughout the process, in fact all personnel involved from start to finish were excellent and I highly recommend this company.
8 de julho de 2026
Opinião espontânea
Resposta da Trooli
Hi Dave,
Thank you for sharing such a detailed review.
It’s great to hear that every stage of your installation, from the initial assessment through to getting connected, went smoothly. We’re especially pleased that Nadeem and the wider team kept you informed and delivered the level of service you expected.
Enjoy your full fibre broadband, and thank you for recommending Trooli.
Best,
Ati
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.