Truline  Opiniões 72

Ordered items from Ebay and the seller uses Truline. First time, goods were left behind bins and things worked out. This second time Truline says made so many attempts not delivering anymore. I thing they are lying pretty much. And that I'm suffering from the practice of "phantom deliveries". Shipper seems to be sending 10 plastic boxes as 10 separate items rather than boxed. This might have something to do with the case.

Try line turn on my private property. Have no regard for fact it is a bridleway with no vehicular access

Awful, no contact number, don't get back to you . No idea where my parcel is, or who to contact .

We are a business and we are located in a high street, the delivery driver took a picture from the carpark opposite us and said there was no access and marked the delivery as no access, he didn't even bother to get out of his van and press our intercom buzzer! This has now been returned to the hub with no communication to us that it was not delivered. We have deliveries every week, we've even had deliveries from Euroffice before successfully.

I had 10 x 15l bottles of water delivered to my home. The driver reversed up to my garage door. He opened the truck and I started helping him unload. I grabbed 2 bottles and put them in my garage. He grabbed 2 and put them on the floor. I grabbed them and put them in the garage. He said he needed a photo of all of them together, to which I replied: "yes, that's fine, let's just put them all together in the garage". He then replied he would not walk them 2 meters into the garage (he was literally just outside the garage door). Then he watched me move the other 6 bottles under cover, and then he took the photo.

Parcel supposed to be here by 17th Feb .still not here and can't track it or speak to anyone .

Absolutely shocking company. I ordered for next day delivery and the driver some how run out of time to deliver and hey ho it happens again the next day. I see that im not the only one to have this problem. I suggest the compny folds as there is 77% 1 star ratings. Not a good look.

Lied that they had delivered my parcel at 13:09 13 Feb and that I had signed for it! I have 8 CCTV cameras and no delivery was attempted whatsoever yet they claim it was made. I had never heard of this company before yesterday when I went to try to track my order. Lying that the customer has signed for a package they never delivered is disgusting.

I placed an order on Amazon on 9 Feb 26. The seller was Sounds Wholesale.

Order number 026-5677454-5378710.

Got an email on 9 Feb from Amazon telling me the order had been dispatched.

Unable to track the order online and absolutely no details for Truline available.

Contacted the seller via Amazon and got replies that were of no help. The seller informed me that my order was out for delivery today, 12 Feb, but there is no proof.

Happened to hear a van outside my property. Opened the front door to see a Truline van about to drive away. No packages in site. Shouted as the van drove off.

The order had been left on my drive (in the rain). Whilst moving the boxes into my garage the van returned and the driver asked if I had shouted.

Asked him why he didn't ring the doorbell. No answer given. Pointed out if he had then the boxes could have gone straight into the garage instead of being left in the rain.

Live and learn.

Update No1:

Not sure what reference number they are looking for in the request for information that was received via Trust Pilot.

Update No2:

Having provided the information requested by Truline via Trust Pilot I received an email from a Truline employee at 16:44 on 13 Feb requesting the delivery address and postcode.

The information was sent at 17:42 the same day by replying to the email. There has been no further contact from Truline.

Am I surprised? No.

Excellent service from Truline!
I read reviews here and was initially rather apprehensive once I realised Staples used Truline for a next-day delivery.
I needn't have been concerned.
Tracking was easy and accurate.
I ordered at 16.45 on Thurs and Truline delivered at 13.30 Friday.
The driver was courteous and polite.
Great to be able to leave positive feedback in a sea of negative feedback!

We ordered a box of labels from a company. They shipped these with Truline and were due in on a next day delivery. After a week we realised they hadn't arrived so chased up the delivery. Apparently they were sat in Truline's depot as they couldn't find our business when they attempted to deliver, even though its location is very clear when typed into any online search. They'd then put no effort into finding where we were or rescheduling the delivery.

The supplier contacted Truline and provided them with all the information they could possibly need to make the delivery including a what 3 words location. Another 3 days passed and the box remained in their depot.

Eventually I suggested to the supplier that they recall the original box and send out another which they did. The following day 2 boxes arrived - one in a dreadful state - totally ripped to pieces and wet, taped back together. The other box was pretty beaten up too.

I'd never heard of Truline before - I would not recommend anyone use them, I can't say I'm surprised by the other negative reviews of Trust Pilot either!

We are supposed to receive our deliveries daily from this company on behalf of a wholesale company but just lately they seem to decide who they are delivering to on a daily basis, this isn't bad feed back against the drivers as they are amazing and do a really good job,it's whoever is sat there deciding the routes!! The tracking says parcel received at depot, then an hour later parcel found at depot like they've just tripped over it! If you need next day delivery do not use this courier

George the delivery driver from Newmarket is the best one i have ever had. Very good customer service very good driver 👍🏽

Sadly Truline have taken on far too much distribution than they can handle, this has resulted in no show next day deliveries. This is not the fault of the drivers as I've had the same 2 guys for over the last 20 years. Truline use to deliver to a network of stationers, but the company that now owns them have cut out all the stationers and now supply and deliver directly to the end user. This effectively means 10 times more deliveries per driver....and not enough hours in the day.

Delivery ordered for wedding with next day delivery did not arrive by the date they said it would (which was 5 days after ordering) no way of tracking or contacting the courier. Very disappointed as this was for a wedding and now it will not be received in time. Wasted money.,,

Not to sure this company care about their reviews
Today I was parked on a car park local to where I live I was just about to back out and noticed a van parked behind me I asked the driver would he be able to move a little so I could get out, well the abuse of his vile mouth I got back was
Disgusting he was swearing and mumbling something under his breath then I heard him say can you not get out of there so I tried for him then to more his van I took a photo of his van and number plate he shouted that’s not going to do much, I contacted the local company that can see everything going on and they have logged it also
I’ve emailed this company to contact me but at the moment no call back as of yet.

Obviously the driver was having a bad day and I was in the wrong place at the wrong time 😡😡

Shocking courier service.

This is a dispatch confirmation for order 2C26823/00

Your order reference : 80044424
worst company drivers liars they never attempt to deliver items all stationery companies amazon and staples ect.. please not use them they have no proper tracking system drivers random sign parcels saying person is not at home even we got cctv to prove they not delivered they just not tell customers the same when then reply but in fact do nothing no customer service at all

never arrived driver both attempt both days at home see what you do now Truline

Sadly, I won't be using the company again who used Truline to deliver my products. Delivered to the wrong address with just a name signed for and no house number. This must be costing their client company loads of money as they have just arranged for another delivery. Looks like the driver signed for the parcel himself and the picture shows he left the parcel on the doorstep with the delivery note on top. Isn't that a GDPR fail? Anyone could find that and have my name and address, not to mention the £30 of products. If this next attempt goes AWOL, I will request a refund and go elsewhere.

Update

Ohh, the irony. Truline, the company that left my personal details, parcel and delivery slip, on the doorstep of some random house, had the cheek to ask me to remove the first name and first letter of their surname only that I had put of their delivery driver on this review because they didn't like it! What about my GDPR rights and privacy being compromised by their poor delivery standards? What about my online safety being compromised by Truline leaving my personal data lying around on the street for anyone to find?

Shocking courier service.
Sat in all day awaiting a delivery which ought to have been next day delivery. The following day they tried to make a delivery but as I wasn't available to receive it returned to the depot, no attempt made to leave in a safe place, or with a neighbour and no card left to explain that delivery had been attempted. It's day 3 and still no sign of my delivery. No way of tracking progress as No tracking Number supplied by Office Direct UK.

UPDATE items were finally delivered shortly after 1pm. The driver was friendly and polite, thankfully no issues with the items received.

Worse than 1 star! Product still hasn't arrived and I ordered from this particular company because it was supposed to arrive before I needed it.
I have since received communication from the seller who sent screenshot of when they 'tried to deliver'... unfortunately for them, I have a CCTV camera that shows no attempts made so they have lied to the company.