Having purchased two different TV ottoman beds over the last couple of years, I can honestly say what excellent customer service and support I've received. Especially Rob, who called me straight... Ver mais
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We bought the Hampton Bed, and wow the quality is amazing! Although we had a few issues with our delivery, this shouldn’t reflect on the company because it wasn’t their fault! The customer service has... Ver mais
A empresa respondeu
Highly recommed tv beds. Family run business that actually care 💯. Brilliant quality beds cant fault them. Would definitely order from here again
A empresa respondeu
Over the moon with my bed such good quality an rally lovely people help any way Thay can would definitely recommend them to friends an family
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Buy from the UK’s Original TV Bed Company – with 0% Finance Available Discover the largest selection of luxury TV beds in the UK at unbeatable prices. Enjoy free delivery, with professional installation and next-day options available. Upgrade your sleep and entertainment experience with our exclusive TruSound™ audio technology, premium mattresses from Nest & Sealy, and bundle options featuring the latest 4K TVs. As the UK’s biggest stockist of TV beds, we guarantee comfort, quality and exceptional value — so you can relax and enjoy the perfect night’s sleep.
Escrito pela empresa
Informações de contacto
18 Winchester Rd, WA11 9XQ, Haydock, Reino Unido
- 01942 718471
- sales@tvbed.co.uk
- www.tvbed.co.uk
4,6
Excelente
1 mil opiniões
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Respondeu a 86% das suas opiniões negativas
Geralmente responde em 14 horas
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Super happy with our daughters Tv bed…
Super happy with our daughters Tv bed that we went and bought one for ourselves. Our daughter had a minor issue with hers which they sorted immediately. Bed is exceptional and customer care is brilliant ! We will be looking to now buy the son one in the new year. Thank you Tv beds - we wish we had found you sooner
22 de dezembro de 2025
Opinião espontânea
Resposta da TV Bed
Thank you for your review. We’re absolutely delighted to hear that both you and your daughter are enjoying your TV beds, and it’s great to know that our team was able to resolve the minor issue quickly.
We’d love to help when the time comes to choose a TV bed for your son, so please don’t hesitate to get in touch when you’re ready.
Thank you again for your kind words, it truly means a lot to us.
Our new TV bed is perfect
Our new TV bed is perfect.
The whole process was fuss free. Having the ability to look view each of the beds on offer, helped enormously.
Delivery was arranged and installed on time.
Very happy.
29 de novembro de 2025
Resposta da TV Bed
Thank you for your review. We’re delighted to hear that you’re happy with your new TV bed and that the whole process was smooth and hassle-free.
It’s great to know that viewing the different bed options helped with your decision and that delivery and installation went as planned.
If you ever need anything in the future, please don’t hesitate to get in touch. Enjoy your new bed!
Resposta da TV Bed
Thank you for your review. We’re delighted to hear that you’re happy with both the product and the customer service you received.
If you ever need anything in the future, please don’t hesitate to get in touch.
Really good quality bed, great service
Really good quality bed, quick delivery, nice delivery company/drivers. We ordered the single bed for my daughter and she loves it. Everything as described and I would recommend this company, great service.
21 de julho de 2025
Opinião espontânea
Resposta da TV Bed
Thank you for taking the time to leave your review. We’re delighted to hear that you’re happy with the quality of the bed, the delivery experience, and the service you received. It’s especially nice to know that your daughter loves her new bed.
If you need anything at all in the future, please don’t hesitate to get in touch.
1st bed i ordered got damaged in…
1st bed i ordered got damaged in transit 2nd bed got lost in transit 3rd bed actually arrived but only 3 of the 4 boxes that made up bed arrived had to then wait several days for last part to turn up so had to sleep on my sofa .and as im registered disabled a complete disgrace .and now awaiting the free led lights that was meant to come with the bed .will not use or recommend this company .even had to pay more money as the original bed i ordered that was damaged was then out of stock .Had no goodwill gestures offered for all my incoviniece
23 de novembro de 2025
Resposta da TV Bed
Thank you for review. Please accept our sincere apologies for the distress and inconvenience you have been caused. We fully understand how unacceptable this situation has been.
Your order was handled by our contracted courier, and unfortunately they have let us down on multiple occasions throughout this process. This is never our intention, and we are extremely disappointed that the service provided fell so far below the standard we expect for our customers.
We appreciate how frustrating it must have been to experience repeated transit issues, delays, missing components, and the additional stress of having to sleep on your sofa while waiting for the final part to arrive. This is not the experience we want any customer to have, and we are truly sorry that this was yours.
We will be reviewing this matter internally and raising it formally with the courier involved, as the level of service you received is unacceptable.
Please accept our apologies once again.
Nice bed shame free bed chair not recieved
Happy with bed so far. Ordered from this company as they were offering a free bed chair. Bed chair never arrived. Chased through online chat who said they would send one out. Still not received item. Contacted online chat again and chat was ignored.
18 de novembro de 2025
Opinião espontânea
Resposta da TV Bed
Thank you for your review. We’re pleased to hear that you’re happy with the bed itself.
We’re very sorry to learn about the issue with the free bed pal, please accept our sincere apologies for the frustration this has caused. The bed chair is showing as dispatched on our system, so we will look into why it was not delivered as expected.
In the meantime, we will arrange for a replacement bed chair to be sent out to you as a priority.
Thank you for bringing this to our attention, and we appreciate your patience while we resolve this for you. If you need anything further, please don’t hesitate to contact us directly.
Love my bed and great communication at…
Love my bed and great communication at all times, fully recommend
24 de novembro de 2025
Resposta da TV Bed
Thank you for your review. We’re delighted to hear that you love your bed and were happy with the communication throughout.
Your recommendation means a lot to us. If you ever need anything in the future, we’re always here to help
Unreliable and useless customer care
Ordered a bed to be delivered in time for family I had staying with me. Could have bought cheaper but TV Beds assured me they could deliver. Took annual leave to be notified on the morning of delivery that their appointment courier couldn’t deliver as they hadn’t received my order. Several new dates were agreed and each time the courier let me down. On threat of cancellation, TV beds assured me that I would receive my order by end of November complete with a free bed pal support rest. Bed was delivered minus the bed pal. Several emails and still no support rest one month later.
Pathetic customer service which is a shame because the bed is excellent. Not worth the hassle, avoid at all costs.
17 de novembro de 2025
Highly Recommend
Very pleased with our product and the service. Highly recommend.
1 de dezembro de 2025
Opinião espontânea
Resposta da TV Bed
Thank you for your review. We're so pleased to hear that you're happy with both the product and the service you received.
Your recommendation means a lot. If you ever need anything in the future, we’re always here to help.
Excellent hand made product
Great quality of product with excellent customer service. Would and will buy again.
1 de outubro de 2025
Opinião espontânea
Resposta da TV Bed
Thank you for your review. We're delighted to hear that you're pleased with the quality of the product and the service you received.
We truly appreciate your support and look forward to welcoming you back again in the future.
If there's ever anything you need, we're here to help.
TV beds for the whole family
3rd TV bed purchased from this company for all the family, cannot recommend them highly enough, they respond straight away with photos or answers to enquiries, excellent quality, had 2 beds over 5 years now and still perfect, amazing prices, quick and efficient delivery, easy to put together, we'll be back next year for our little boys bed then we've all got one
21 de novembro de 2025
Resposta da TV Bed
Thank you for your review! It truly means a lot to us to hear that this is your third TV bed purchase and that your previous beds are still going strong after five years.
We’re delighted you’ve had a positive experience with our customer service, delivery and assembly, and we’re grateful for your recommendation.
If you ever need anything in the meantime, please don’t hesitate to get in touch.
Really pleased with bed
21 de novembro de 2025
Resposta da TV Bed
Thank you for your review. We’re really pleased to hear that you’re happy with the bed.
If you ever need any assistance or have any questions in future, just let us know. We’re always happy to help.
Second Tv Bed
This was our second tv bed from TV Beds in Haydock. Paid an extra £99 for delivery and installation which was well worth the money. The two guys who did the assembly were polite and worked efficiently and also took away all the packaging. Very pleased with the purchase at a great price!
Vince, Skipton
20 de novembro de 2025
Resposta da TV Bed
Thank you for choosing us again for your second TV bed, we truly appreciate your continued trust in our products.
We’re delighted to hear that the delivery and installation service met your expectations and that the team took care of everything efficiently for you. It’s great to know you’re pleased with the quality and the price.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Perfect
Team were so helpful with all questions and advice, delivered as expected at the right time. Bed is amazing good quality, had slight issue with the one foot and the problem was sorted easily and quick . Highly recommend.
19 de novembro de 2025
Resposta da TV Bed
Thank you for your review! We’re delighted to hear that our team were able to assist with your questions and that delivery went as planned. It’s great to know you’re enjoying the quality of the bed.
We apologise for the slight issue with the foot, but we’re pleased we could resolve it quickly for you.
Thank you again for choosing us. If you need any further support, please don’t hesitate to get in touch.
Looks even better than expected
Had to wait for stock for my king ottoman tv bed, but it was worth it, great bed, thick material quality, looks expensive, I paid for set up and they checked all fitted and working and we're pretty speedy. So much more space now with no need for a tv unit. I scrolled reviews and image tags to pick which bed as it is a reasonable cost purchase... so pleased.
4 de setembro de 2025
Opinião espontânea
Resposta da TV Bed
Thank you for your review! We really appreciate your patience while waiting for your TV bed to come back into stock and we’re thrilled to hear it was worth the wait. It’s great to know you’re happy with the quality, design, and the extra space you’ve gained without needing a TV unit.
Thank you for choosing us, we’re so pleased you’re happy with your purchase!
Fast delivery and the gentleman that…
Fast delivery and the gentleman that turned up to install it was very quick
17 de novembro de 2025
Resposta da TV Bed
Thank you for your review! We're really pleased to hear your delivery was fast and that the installer got everything set up quickly for you. If you need anything else, we’re always here to help.
Fantastic bed and great customer…
Fantastic bed and great customer experience, including quick delivery! Will be back- thank you!
21 de julho de 2025
Opinião espontânea
Resposta da TV Bed
Thank you for your review! We're delighted to hear you love the bed and that your experience, including delivery, was a great one. We really appreciate you choosing us and look forward to welcoming you back again soon.
We ordered a bed and mattress on the…
We ordered a bed and mattress on the basis that it would be delivered and built within the 10 days advertised. I have only left a negative review because I was allowed to order without any mention of stock issues & had I known it wasn’t in stock I would not have ordered the bed. I did get a refund without issue but wasted a lot of time in the process which was completely avoidable.
16 de novembro de 2025
Resposta da TV Bed
Hi Paul,
We’re very sorry for the experience you had and appreciate you taking the time to share your feedback. Unfortunately, we encountered an unexpected stock issue with a batch of mattresses due to an error at the manufacturer. This is not something that normally happens, and we sincerely apologise for the inconvenience it caused.
We did let you know that the mattress was due to arrive shortly and that your order would be prioritised as soon as it came into stock. However, we completely understand that you preferred to cancel, and we processed your refund promptly.
We once again apologise for any inconvenience caused. Thank you for your understanding.
Brilliant TV bed
Great customer service, family run company who check in to see if you are happy with your TV Bed. Built the bed quickly and did a great job. Happy with the purchase and would definitely use them again. Thank you
7 de agosto de 2025
Opinião espontânea
Resposta da TV Bed
Thank you for your review! We're really pleased to hear you had a great experience with our customer service and that our team built your bed quickly and professionally.
We're delighted that you're happy with your purchase and would choose us again. Thank you for your kind words, we’re always here if you need anything in the future!
Despite ordering my bed more than a…
Despite ordering my bed more than a month ago, I still have not received it.
15 de novembro de 2025
Resposta da TV Bed
Hi there,
We are very sorry for the delay with your order. There was an unexpected delay with your mattress, but everything has now been dispatched and is currently with the courier. We have requested an urgent update from them and will let you know as soon as we receive it.
As you are located in the Scottish Highlands, delivery can typically take a little longer than standard timeframes, but we fully appreciate how frustrating this delay has been and we’re doing everything we can to get your items to you as quickly as possible.
Thank you for your patience, and please don’t hesitate to get in touch if you need anything further.
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