Twinkles Opiniões 

Resposta da Twinkles

28/01/2021

Hello Annick,
Thank you for your comment. According to email sent from us the 9th of December your order was cancelled and we refunded your money. The reason to the refund was that we could not send some of the products to Canada due to Canadas local regulations, and since we could get hold of you we refunded the whole order. Hope that you have found our emails. If not, please contact our friendly customer service at customer@twinkles.net and we will help you out in the best way we can.
Best regards
Twinkles

Resposta da Twinkles

11/09/2020

Thank you for buying our Twinkles and for taking the time to give us your feedback!
We are happy to hear that you liked the gold Twinkles. :)
The crystals we resell in our webshop are specially produced to be used on skin and in the mouth. They are Oeko Tex® certified and they are nickel and lead free, which is necessary if you want to put them on your teeth. We would highly recommend that you use this type of crystals instead of other ones that are sold for other purpose, like for nails and fabrics ect. These may not be safe to put in your mouth.
/The Twinkles team

Resposta da Twinkles

1/07/2020

Hello Nani,
We are sorry that you light was broken and that it took time to get it back to us for the refund. We try our very best to resolve issues, but with the Covid pandemic in the world every things goes much slower, especially shipping. We are very sorry for that. Thank you for shopping at Twinkles <3.
/The Twinkles team

Resposta da Twinkles

27/04/2020

We are terrible sorry if some went wrong. I can´t find any email or ticket in our helpdesk from you. Please send an email to customer@twinkles.net wit your ordernumber asasp and we will help you out.
Best Regards
Elisabeth
Twinkles Dental Jewelry

Resposta da Twinkles

19/04/2020

Dear Valerie,
I’m sorry to hear that you package has not reached you yet. Regarding the circumstance with the tragic Corona Covid-19 situation in the world, no one really knows how the mail services are working. In Sweden, where we ship from, the shipping is still working fairly well, but I have read in the news that the situation in US is much worse. I also read that the US Post Service has lost 50% of its operations, which of course also can affect their ability to deliver the package.
When checking the tracking on you package it is now travelling through US. The tracking says that it is ” on track to be delivered to its final destination" right now.
For now, with this tragic situation in the world we can’t do much more than wait and see when the packages will arrive. Please take care and try to avoid this devastating virus.
/Twinkles

Resposta da Twinkles

Actualizada a 27/05/2021

Hello
Sorry, I can´t find your order with the name "Eric". Can you please send me an email at sales@twinkles.net with your order number and I will answer all your questions and help you find the film that you are looking for. If you have bought our Professional Kit the links in the documents that are included will send you to the film that you might be looking for.
Here you can find it: https://www.youtube.com/watch?v=AyAS3X5g7lg
Thank you
/The Twinkles team

Resposta da Twinkles

27/03/2020

Hello
We are very sorry to hear that the shipment took so long. We are shipping out of Sweden and it can take up to 14 working days to reach the US. It should not take two months though, but when the shipment has left Sweden we must rely on the receiving country´s mail service. Since the “standard shipment without tracking” was selected in the checkout we can´t track it down during the shipment. It is possible to chose “trackable shipping” and “express shipping” and both those should be faster, and of course, trackable.
Thank you for shopping at Twinkles and I hope that you will be happy with your tooth gem.
/The Twinkles team

Resposta da Twinkles

10/01/2020

Dera Radhia-amelis, we are so sorry for the inconvenience. Christmas and New Year holiday always creates extra delays every year ☹
/Twinkles team