Uktobacco Opiniões 

19
TrustScore: 4 em 5

4,0

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Informações sobre a empresa

  1. Tabacaria

Escrito pela empresa

UK Tobacco is the site for all your specialist tobacco needs - pipe tobacco, pipes, tobaccos, smokers sundries and fine cigars.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

19 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(19)

6 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Ordered cigars at the price advertised…

Ordered cigars at the price advertised then told we put it up wrong and refused to sell at that price after I had paid and order confirmed

24 de abril de 2026
Opinião espontânea
logótipo da Uktobacco

Resposta da Uktobacco

We completely understand your disappointment and appreciate why you were frustrated.

Unfortunately, due to a genuine pricing error, a bundle of cigars with a retail value of £204 was incorrectly listed at £22.20. As soon as the mistake was identified, we contacted affected customers, explained the situation, and issued a full refund.

Had this been a small pricing discrepancy or involved only a handful of cigars, we may well have absorbed the loss as a gesture of goodwill. However, in this instance the order comprised three bundles with a combined retail value of £612 that had been purchased for £66.60. The error therefore amounted to more than £500 on a single order, which was simply not something a small independent retailer could reasonably absorb.

We have always tried to treat our customers fairly and regret that this error occurred. We appreciate that the outcome was disappointing and apologise for the inconvenience caused.

Classificada 5 em 5 estrelas

Ribbed meerschaum apple bowl for a falcon pipe

I purchased a replacement meerschaum lined pipe bowl for a falcon pipe. It was a very good price and beautiful bowl it's called ribbed meerschaum apple. My hubby loves it. It was well packaged and arrived on time. The company kept me well informed about my order. I will Definitely buy from them again. Thanks Marian.

24 de fevereiro de 2026
Opinião espontânea
logótipo da Uktobacco

Resposta da Uktobacco

We are delighted to hear that you are please with our service and more importantly you love the bowl! We look forward to dealing with you again in the future.

Classificada 5 em 5 estrelas

Excellent customer service.

I placed an order yesterday over the phone with friendly staff was treated with kind and courteous manner and received next day without any problems called the shop to thanks them.Will order again.

31 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect experience

Ordered late on a Sunday evening, dispatched on Monday, arrived Tuesday. Everything I paid for was there, and the items appear top quality. The pipes are genuine items, and the tobacco is fresh and delicious!

18 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous retail experience

My mistake when ordering;
Great price, great product ,superb customer service.
When I accidentally ordered two tobacco pouches instead of one at around 11 at night I emailed customer service and they resolved my error to my total satisfaction in less than 24 hours.

23 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Simply fascistic all round

Simply fascistic all round! I ordered for the first time Tuesday morning, my 4 pipe tobaccoes arrived suitably packaged and safe first thing Wednesday morning.
Simply the best service and communication I've had I shall most definitely be using UK tobacco again. Thank you.

Kind regards David

14 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Pipe smokers dream. Just come here.

I've been let down by other pipe tobacco suppliers - I'm not even sure some of the rubbish I've been sent was pipe tobacco! - but this lot are great.

The tracking didn't work very well on my first order, which was a Royal Mail problem and I've been woefully let down before, but they checked it out for me and got back really quickly.

Really good quality tobacco, arrives efficiently and they are quick to respond to queries.

I won't be buying from anyone else. Top notch products and service.

17 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

How quickly a company can go wrong

How quickly a company can go wrong. Previous experience was excellent yet now rude, inefficient and apparently working from a different dictionary. Won’t even respond to emails. Not even a hint at a delivery schedule. Took full payment including 24 hour delivery cost, it’s been 5 days.

3 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Good prices

Good prices, great service and excellent customer service. Other online retailers should take note!

10 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Used few times and every time was…

Used few times and every time was surprised that delivery came so quick.
Great prices and service. Never had to use customer service as everything was excellent

I recommend any sniffers to use this shop.

Beloved fan from London,
Marcin

14 de agosto de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic experience

Fantastic experience. Ordered a pipe and some other bits yesterday morning, they've turned up today and all is of excellent quality and totally as described. Competitive prices too. Will definitely buy from this site again!

28 de dezembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Good prices and cheap fast delivery

Have used these for years, the service is absolutely spot on. Very good choice for cigar and pipe tobacco, and very keen prices. Delivery charges are very reasonable too compared to other sites. Usually get orders next day, though its down to postal service if first class gets to you next day or day after.

10 de fevereiro de 2012
Opinião espontânea

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