ultimatesneakerstore.be Opiniões 

Ik heb op 13-9-2024 schoenen gekocht bij de webshop Ultimate Sneaker Store Belgium. Hierbij heb ik €9,91 verzendkosten betaald.
Helaas zaten de schoenen niet goed en heb ik ze op mijn kosten retour gestuurd.
Ik heb het bedrag van de schoenen terug ontvangen, maar de betaalde verzendkosten voor de verzendkosten heen niet.
Het is wettelijk verplicht in Nederland en Belgie om alle kosten inclusief de verzendkosten terug te betalen, maar de webshop vind dat ze hun eigen beleid kunnen maken en betalen het daarom niet terug.

Coole winkel! Chille vibe. Mijn zoon en ik zijn fan.
BIG BIG LOVE

Zeer serieus

I placed an order on this site because the product I wanted was listed as in stock. I decided to pick up a couple of other items as well. After a week with no update, I reached out to check if my order had shipped. They informed me that there were some issues with DPD and that they had re-sent the package, but also mentioned that the item I originally wanted was now out of stock. When I asked if I could cancel the order, I received no response.

While the products themselves are fine, the delivery time and communication left much to be desired.

Ik kocht gisteren een Kapy broek, werd fijn bediend...een winkel met klasse-kledij...ik ben heel tevreden...was derde keer dat ik de winkel bezicht...ik ga zeker terug, Klaus

Ik kocht vandaag opnieuw een paar schoenen, Karhu, bij Ultimate. Steeds zeer fijne winkelervaring, met zeer vriendelijk personeel. Zowel voor sneakerheads als de meer ‘casual’ personen is er wat wils. We springen altijd wel eens binnen als we in de buurt zijn. En steeds opnieuw tevreden van de professionele en persoonlijke hulp! Een aanrader!

I’ve pre-ordered a pair of sneakers, shipping should be from 30.06, but it wasn’t delivered till this time. They don’t answer to my emails!!
Bad service!

I purchased the New Balance 9060 Triple Black and experienced issues with the heels coming apart after less than a week of wear. I initially contacted your support team via email on May 22nd but only received a generic response after two reminders and nearly a week of waiting. Despite sending another email for an update a week ago, I have not received any further communication.

I am very disappointed with both the product quality and the customer service. I do not recommend purchasing from this seller based on my experience.

I was looking for durable waterproof shoes and I ended up on this website where I ordered a pair of Karhu Fusion XC shoes. Within 3 weeks the stitching inside of the shoe started coming apart. This part of the stitching is connected to a waterproof barrier to keep my foot dry.

I contacted the email address listed on their website. This is the only way to reach this company. I've sent them an email with pictures in it and a clear description of what the issue is on the 11th of February. I had to send 2 other emails before they replied on the 20th of February.

They accused me of wearing the shoes in an incorrect way, which I find very hard to see in a picture where I am not wearing the shoes.

After this email I reached out to them again 3 more times in a timespan of 2 weeks and I have not received a response from them since. I do not appreciated being accused and dismissed.