Ultion Lock Opiniões 

12 224
TrustScore: 4.5 em 5

4,6

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

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Classificada 4 em 5 estrelas

Was, eventually, able to do what I needed to do, register two new keys. Unfortunately there was presumably a glitch on the website as I had to do this three times and each time I was told the numbers... Ver mais

Classificada 5 em 5 estrelas

Key got stuck in lock. Called Ultion whom made a video call and advised on how to remove key. Key got stuck again on testing. Sent out replacement lock and keys next day delivery. Excellent customer s... Ver mais

Classificada 5 em 5 estrelas

Very impressed with my new door locks, look & feel solid, keys are well made thick & quite heavy for a front door key not like my previous locks of which I managed to snap off 2 keys. I would say the... Ver mais

Classificada 5 em 5 estrelas

Having had a front door key stuck in the lock, for obvious reasons I needed to get the issue resolved quickly! I searched for a local company online and selected Ultion Lock. I called the webs... Ver mais

Informações sobre a empresa

  1. Loja de equipamento de segurança

Escrito pela empresa

Ultion locks are securing over 3 million UK homes. Our 3 Star PLUS cylinder is independently tested and certified against lock snapping, picking, drilling and bumping. Every Ultion lock comes with a £5,000 security guarantee and KeyControl, which prevents your keys from being copied without your permission. Police Preferred Specification and trusted by homeowners across the UK.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

12 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,6

Todas as opiniões

(12 224)

947 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

EXCEPTIONALLY POOR CUSTOMER SERVICE.

I LOST TWO SEPARATE KEYS FOR TWO SEPARATE LOCKS. i THEN ENCOUNTERED SUCH AN UNHELPFUL ATTITUDE THAT IT WAS ALMOST SURREAL. EMAILS WENT UNANSWERED I PUT THE RELEVANT KEY NUMBERS IN AND HEARD NOTHING BACK. I WAS TOLD IMAGES HAD TO BE SENT OF THE TWO KEYS BUT I TOLD ULTION I DID NOT KNOW HOW TO SEND IMAGES. AGAIN THEY OFFERED NO HELP ON THIS. I WOULD NEVER DEAL WITH THEM AGAIN.

18 de julho de 2026
Opinião espontânea
logótipo da Ultion Lock

Resposta da Ultion Lock

Thank you for your feedback. We're sorry to hear about your experience and that you felt unsupported throughout the process.

In some cases, we ask for photographs of keys so we can verify the information. We appreciate that not everyone is able to send images easily, and we're sorry if we didn't provide enough guidance or support with this.

If you'd still like assistance, please contact our support team on 01924 410 200 and we'll do our best to help find a suitable way to resolve the issue.

Classificada 5 em 5 estrelas

these locks were a cost affected extra…

these locks were a cost affected extra to the two doors i've just had fitted.
i chose the Ultion "keyed alike" option (and so got 6 keys and 2 locks with the same serial numbers) as i have heard great reports about these cylinders and keys.

15 de julho de 2026
Classificada 5 em 5 estrelas

Registering keys

Scanned the QR code that came with the keys, followed the instructions and our registration and cover was sorted in minutes!
Highly recommend +++++

10 de julho de 2026
Classificada 5 em 5 estrelas

Great Service from the Customer Support Team

The customer support team responded to and resolved the issue that I raised with them quickly and efficiently, providing detailed guidance and support. The ability to upload a video of the issue was very useful. A new replacement lock was delivered along with clear fitting instructions. Great service, high quality locks and keys.

13 de julho de 2026
Classificada 1 em 5 estrelas

Lock is very hard to operate

Lock is very hard to operate, it has been professionally adjusted and still there is difficulty opening the door to gain entry.
We purchased the correct, very expensive dry powder lubricant which is difficult to get onto the key to get it into the lock - a very wasteful product. We also purchased 'key aids' which fit onto the keys, did not expect to have to make these purchases and still have difficulty getting the lock to work. Very disappointed with what we thought was a high quality locking system.

13 de julho de 2026
logótipo da Ultion Lock

Resposta da Ultion Lock

We’re sorry to hear you’ve been experiencing difficulties with your lock.

From your description, it sounds as though the issue may be related to another part of the door or locking mechanism rather than the cylinder itself.

We’ll be in touch with you by email shortly to gather some more information and see how we can help resolve the issue.

Classificada 5 em 5 estrelas

Safety

This is the first time I have ever known that you can guarantee your door locks,we have just had new doors and windows put in our new bungalow and I was amazed that they came with a guarantee, it gives me a sense of security knowing how safe I'll be in my bungalow. It was really easy to register the locks and the company got back fairly quickly with my unique code.now I can sit back, relax and enjoy my windows and doors.

12 de julho de 2026
Classificada 5 em 5 estrelas

The registration of my new Ultion door…

The registration of my new Ultion door locks and keys was carried out by my window and door supplier.
The confirmation emails from Ultion was very quick.
The locks have a very smooth action and have certainly improved my home security

12 de julho de 2026
Classificada 5 em 5 estrelas

Quality.

We have recently installed two new doors with Ultion locks fitted to them & building alterations have necessitated a third addition.
It was an easy decision to make - very neat, well made & secure item.

11 de julho de 2026

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