UMORO Opiniões 2

I order a V3 Bottle Shaker in November and it has not been delivered to me yet. I have contacted a customer service rep over 12 times via email requesting for a refund, and they have still not processed my refund, refusing to each time. Even though I have not received my item. I would highly discourage anyone from buying Umoro products as their customer service is shockingly terrible. Even the tracking number they gave me is BS. 3 months later without my bottle and $40 down the drain, I can safely say that this company has one of the worst customer care.

Replacement shaker. Been waiting 3 months now...
WORST CUSTOMER SERVICE, EXPERIENCED TO DATE!

So I ordered this shaker from Umoro, and I was unlucky that the lid portion of the shaker broke after some time... So I reached out to UMORO for a replacement shaker, and they promised to send one out.

I have been told since November that the shaker is "In transit" and on its way. And I've been told several times now, that it has arrived in my country (Denmark), and I have received a tracking number, that doesn't exist.

Umoro only replies on mail after 1-2 weeks notice, and the answers are always the same nonsense, about they will return within today with some more information and an apology for the long waiting time...

I have asked for a refund several times, but they won't refund, because "Supposedly" the shaker is in transit, which I highly doubt.

Don't think I will ever see a new shaker or a refund from this Company...

Wouldn't advise anybody to place an order at this company, for your own sake, keep away...

Best regards,
Robin