Recently had all upstairs carpets fitted. What an excellent service from United Carpets and Beds in Chorley. From going into the shop and being welcomed by Emily who made the buying a very eas... Ver mais
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Leia as opiniões dos outros
The arrangement of the store, showing all different styles of flooring along with colours, a rainbow would blush at. The staff didn’t do much for the first few minutes, allowing us to acclimatise to t... Ver mais
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We got the carpet fitted , which was faulty, and was informed from the fitter that he was told to fit it anyway. But since we complained the carpet has been replaced. The laminate fitter was excepti... Ver mais
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This is our second substantial order with UC&B Chorley. The staff and team offer the best experience from ordering choice, helping with the extras. Pricing is competitive and finish on our hallway ove... Ver mais
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Informações sobre a empresa
- Loja de carpetes
- Loja de colchões
- Loja de mobília para quartos
- Loja de mobília para sala de estar
- Loja de móveis
- Loja de pisos
Escrito pela empresa
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Escrito pela empresa
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Informações de contacto
50 Bolton Street, PR7 3DL, Chorley, Reino Unido
- 01257 275400
4,6
Excelente
116 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
All as expected
All as expected. Professional service and price right.Staff at shop competent
17 de setembro de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hi Denise, thank you so much for the kind feedback.
We're so glad we could assist you and provide you with a great service service throughout!
Awful.
I purchased a carpet on the 18th of August. It came visibly stained, with multiple orange coloured marks. I promptly phoned the store, to which I was met with the offer of having the fitter come back and attempt to clean the £400 carpet I had purchased.
I sent an email documenting its condition and received a call from management, who offered a full replacement, which I considered satisfactory. Sadly, this was not carried out with any care at all. The walls within my property have been marked by the handling of the carpet, and the fitting isn’t top tier either, with loose sections and visible ripples.
We have used United Carpets for years without any issues. It’s very disheartening to not only have this happen, but to then be treated with hostility after attempting to reach an amicable resolution.
I documented the condition of the walls and raised the issue regarding the carpet being loose. This was met with an outright denial of liability with respect to both the marked walls and the damage, and explicit confirmation that no remedy of any sort would be provided.
I emailed corporate and they forwarded it to the store, where the manager and owner were needlessly hostile towards my polite request for money towards the paint, to account for the damage to my walls they caused. I witnessed them try to manoeuvre it up the stairs and cause the damage. The owner was present throughout the process and management refused to accept any liability the second time, completely contradicting the written response I received regarding the stained carpet, in which the manager accepted full liability. This will help me if I’m forced to attend a small claims court, which is almost inevitable at this point.
Blaming furniture for transit stains and claiming pre-existing wall damage after workers handled the installation is incredibly frustrating. I was extremely polite in my initial communication, and it absolutely did not warrant the response I received.
It’s worth noting that the owner himself denied any liability in relation to the carpet stains, claiming they’re due to “furniture in the property” and the wall stains are “local causes at the property”.
I watched both him and the fitter drag and manoeuvre the carpet up the stairs like I said, exactly where the scuffs are.
It looks like I’ll have to go to court to cover the damage to my property.
Very dishonest business.
26 de agosto de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Thank you for taking the time to leave your feedback. After speaking with the store I understand that they are already in direct communication with you regarding this matter. Your additional feedback has been logged and passed on to the store.
Kind Regards
United Carpets and Beds
Recently had all upstairs carpets…
Recently had all upstairs carpets fitted.
What an excellent service from United Carpets and Beds in Chorley.
From going into the shop and being welcomed by Emily who made the buying a very easy experience.
All who work there have been so helpful.
The fitter came on 2 consecutive days to allow us time to move furniture etc.
The carpet fitter has done an excellent job and we are delighted with our new carpets.
If you’re looking for great carpets and service this is definitely the place to go.
4 de agosto de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hi Gill, thank you for taking the time to leave a review.
Its great to hear that our Chorley store could meet your expectations and provide you with a 5 star service from start to finish. We're so pleased that Emily could make the whole experience easy for you.
We're delighted to hear that the fitters did an excellent job of installing your carpets! We hope to assist you again in the future.
We absolutely love the carpet the two…
We absolutely love the carpet the two men that came to fit it was so pleasant and polite could not fault them at all lol
26 de junho de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hi Ian, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Chorley store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Carpet and wood flooring made to the…
Carpet and wood flooring made to the highest quality. Both rooms completed over 2 days. Installation of both the wood flooring and carpet (including the stairs and landing) to the highest standard. Prompt and professional, would recommend.
22 de junho de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hi Joe, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Chorley store could meet your expectations and provide you with a 5 star service throughout. We're so pleased that the independent fitters could complete the job to such a high standard.
Thank you so much for the recommendation. Have a wonderful day.
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish dealt with Callam really knowledgeable friendly, fitting service second to non and reasonable prices for top quality i absolutely love my carpets
11 de maio de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hi Louise, thank you for taking the time to leave a review.
We're so pleased that our Chorley store could meet your expectations and provide you with an fantastic service from star to finish. We're so pleased that you're happy with the finished results.
We hope to assist you again in the future. Take care
Visited the showroom today and was…
Visited the showroom today and was helped by Stephen who was so helpful and knowledgeable and assisted us from start to finish, thankyou 🙂
23 de maio de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hi Angela, thank you so much for taking the time to leave a review.
Its great to hear that our Chorley store was able to meet your expectations and provide you with a positive service from start to finish.
We hope to assist you again in the future. Take care.
The arrangement of the store
The arrangement of the store, showing all different styles of flooring along with colours, a rainbow would blush at. The staff didn’t do much for the first few minutes, allowing us to acclimatise to the surroundings. Once we had a look, deciding on the colour, they came along and helped us choose the final one
27 de abril de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hi Tony, thank you for taking the time to leave a review.
We're so pleased that our Chorley store could meet your expectations and provide you with an great service throughout.
We hope to assist you again in the future. Take care
Liam came to measure my rooms
Liam came to measure my rooms
Excellent customer service
Great price
The carpet fitter was great did an amazing job
Very clean and tidy
I would definitely recommend
Overall great service
21 de abril de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hi Menzies, thank you for taking the time to leave a review.
We're so pleased that our Chorley store was able to meet your expectations and provide you with a excellent service from start to finish. Its great to hear that the fitter did an amazing job and you're happy with the finished results!
We hope to assist you again in the future. Take care.
Very friendly and courteous staff
Very friendly and courteous staff. Great communication and really professional people who knew the products.
Louis did exactly what he said he would do. He called with a quote within 30 minutes of departure I was very happy with this approach.
20 de abril de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hi Neil, thank you for your lovely feedback!
We’re so pleased to hear you found our team friendly, professional, and knowledgeable—it really means a lot to us.
We truly appreciate you taking the time to share your experience, and we hope to help you again in the future!
Pleasant staff
Pleasant staff. Helpful not pushy. Carpet fitters did a really good job. Would definitely recommend
25 de março de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hi Michael, thank you for taking the time to leave a review.
Its a pleasure to hear that you're pleased with the service that you received from our Chorley store.
Thank you so much for the recommendation. Take care.
Has been my go to place for carpet and…
Has been my go to place for carpet and flooring for a few years now. The experience in store is great. The staff are helpful and not pushy. The carpets are always decent and the fitters always turn up on the agreed day and the prices are competitive.
7 de março de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hello M D Joyce, thank you for taking the time to share how our Chorley store did.
Its a pleasure to hear that the team were able to help you find the right carpets for you and your home. We're so pleased that you're happy with the overall service that you recieved.
We hope to assist you again in the future. Take care.
Lewis is the perfect person to deal…
Lewis is the perfect person to deal with. Carpets are great quality and really happy with them!
Could do with coming back out to just get a slight crease out but I know there’ll be no issues at all.
I won’t go anywhere else.
13 de março de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hello Bradley thank you for your wonderful review!
We’re delighted to hear that you had such a positive experience and that Lewis looked after you so well. We’ll be sure to pass your kind comments on to him.
It’s also great to know you’re happy with the quality of your carpets. If that slight crease needs attention, please don’t hesitate to get in touch with the store and we’ll be more than happy to arrange for someone to take a look.
Thank you again for your support and for choosing us. Have a fantastic day.
Good price and’s service and fitted…
Good price and’s service and fitted quickly.
4 de março de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hi Andy, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Chorley store.
Thank you so much for your recommendation. Take care.
Good polite service and helpful…
Good polite service and helpful delivery
Good price and product
5 de fevereiro de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hi Bill, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Chorley store.
Thank you so much for your recommendation. Take care.
We got the carpet fitted
We got the carpet fitted , which was faulty, and was informed from the fitter that he was told to fit it anyway.
But since we complained the carpet has been replaced. The laminate fitter was exceptional can’t rate him enough lovely guy and goes above and beyond what you need.
2 de fevereiro de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Good afternoon Andrew, thank you for taking the time to leave feedback.
We're sorry to hear that the original carpet that you had fitted was faulty, this is not the level of service we strive to provide our customers.
However we're pleased to hear that our Chorley store has now rectified this and your carpet has been replaced. It’s great to hear that you were pleased with the laminate fitter and that he went above and beyond. We’ll make sure your kind comments are passed on to him.
We apologise again for any inconvenience that was caused and thank you for your patience.
Kind Regards
The United Team
Great service
Carpet selection was immense, carpet was ordered and fitted within 3 days, carpet looks amazing
2 de fevereiro de 2026
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hello Dawn, thank you for taking the time to leave our Chorley store feedback.
Its great to hear that the team were able to make your experience with us a positive one with a wide selection of carpets to choose from.
Thank you again for the recommendation. Take care.
Lots of choice and reasonable prices
Lots of choice and reasonable prices, very helpful staff, carpet got fitted quickly. Would definitely recommend
22 de dezembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hello Steven, thank you for taking the time to leave a review.
Its great to hear that our Chorley store could make your experience with us a positive with lots of choice and reasonable prices.
We hope to assist you again in the future, take care.
Excellent Service / Delivery & Finish
This is our second substantial order with UC&B Chorley. The staff and team offer the best experience from ordering choice, helping with the extras. Pricing is competitive and finish on our hallway over 3 floors was impeccable. Thank you . We will be back soon. A*
18 de dezembro de 2025
Opinião espontânea
Resposta da United Carpets & Beds - Chorley
Hello James, thank you for taking the time to leave a review.
Its a pleasure to hear that our Chorley store was was able to meet your expectations and provide you a 5 star service.
We look forward to assisting you again in the future. Take care.
Resposta da United Carpets & Beds - Chorley
Good afternoon Susan, thank you for taking the time to leave feedback.
We're sorry to hear that you was charged for a door bar that wasnt needed. Please call into the store at your earliest convenience so we can refund you rectify this mistake.
We apologise again for any inconvenience that was caused.
Kind Regards
The United Team
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