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Incredibly delayed buses almost two whole hours of delay DAILY. And usually the buses are always full. It's stressful to not arrive at time for classes or exams. Even sometimes it's needed an Uber or Bolt to arrive on time.
Would be good if the drivers take their job seriously and don't waste half an hour doing absolutely nothing. At least don't offers delayed services because it's not normal a two hours delay almost all the days of the weeks.

Terrible service, incompetent drivers, lack of adequate response from the complaint team, frequent cancelations and all the time delayed services. We have been using this service for years now( I can't drive) and not once it was on time.
The problem us that it is the only bus to take you to London from Hatfield and they know it, therefore little to do for the customers.
Extremely bad service inthe UK 2025.

absolutely rubbish service. buses stink. people are playing loudspeaker music and talking loudly. drivers don't care. drivers can also get very rude. buses never on time and always cancelled. absolutely shocking service. 6 pounds a day is not worth it for what you get.

602, towards Watford never arrives on time or gets cancelled by itself and never updates that on the app or any boards. Really awfull service. The company shouldnt even run the buses if they cant even manage the servicing or the timings.

I've started taking these buses to work daily for my new job. Without fail, the buses are late. 5-20mins late at a time. At the bus station at Potters Bar, sometimes buses will just sit there for 25 minutes for absolutely no reason when they should have left 25 minutes ago! Do not use these idiots, take an uber or train, whatever your poison is, but Uno buses are not worth your money.

Bus always running late some drivers can be moody and racist like today at 7:22am Mon 18th Nov 2024. This student was trying to pay and the driver got mad saying oh are you going to Bangledesh. They shouldnt be treating people like this they are getting paid by the university which is from the students tuition fees. This bus situation has made me depressed and even I want to drop out (Uni of Herts) because of this bus situation

Today is 4 day what I'm trying call to Uno regarding my daughter bus pass.. just today I called 6 times each time aprox 60min I was waiting to answer my call. I use number what it is on the website 01707255764.. im not sure why no one is picking up my calls. I email to Uno and I send msg, queries and comments... no one call back or respond me for any of my text or customer service never pick up to answer my call.

Very bad service and time,the company should put more buses to hatfield for university students

Never on time. Numerous complaints but no action from the company. At this point even writing this review doesn't make any sense because they don't care. But anyways, I let my frustration out.

I used the bus kast two

Awful service,buses full and not stop or they literally don’t come

Terrible unorganised service with obviously no care in the world to their terrible reputation, overwise these issues would have been solved years ago.

Despite the University of Hertfordshire owning the bus service they take no heed to their students needs especially when it comes to arriving from class on time

The buses are unreliable and do not keep to the given time on the timetable. I’ll have to wait for more than 30 minutes before the next bus comes and eventually I’ll be late to my destination. It would be better if they change the time table to a more reliable one and make things easier for everyone

I would give this no stars if I could.

This is an email I have just sent to UNO:
Hello,

My daughter and son boarded the 601 at Oaklands in order to come home to Park Street. My daughter has just phoned me sobbing and frantic because your driver decided to go towards London Colney rather than towards How Wood which is the normal diversion route. As they were not sure where they were I have now had to take time off work in order to book an uber to get them both safely home.

Your service is appalling at the best of times but this is on a completely different level of stupidity!! None of your drivers seem to be on the same page in terms of the route they need to follow, do you not give them briefings? Oh, and you can now go through Park Street as the works have moved down past the Tippendale Lane junction so why has the service not resumed as normal?

I expect to be compensated for their tickets as well as the uber I have had to book because of your driver's ineptness. I now have the task of trying to calm down two very upset and distraught young children so instead of just ignoring this email, as you have done on several previous occasions, have the decency to offer a response and a valid reason for this situation.

Use ARRIVA. It turns up on time and is more reliable. Customer service at UNO don't care. If I could give zero I would

It is so good the bus drivers are so nice and when you are on the bus you will feel so safe 5 stars

Poor company features and service. 644 is an infrequent bus which makes evening journeys difficult when there are issues. Bus tracker is not working and time has passed since it was meant to have arrived. Knowing that the app can be hit-and-miss, you hope that customer services can give you an idea but I should not have expected much. They are aLeo unsure of whether the bus will run or not so offer to call back in 5 minutes to update - a call which did not come 40 minutes until I decided to ring back and wait in a long queue. Finally get through only to get easier confirmation the bus has a fault and will not run which would have been nice to know much earlier! 6 of us waiting in Borehamwood now at least able to jump into a different bus after an hour of waiting. Annoyingly, we had watched earlier 601 buses pass us by and could have boarded one sooner, had an update be provided as hoped. Most of us were at Borehamwood at 5:30pm and abandoned our wait for the 644 at 7:05pm.

Better communication/live timing features are needed to stop passengers waiting unnecessarily. 2 customer service agents is also not enough - not sure why the agent never called back but I presume they workload is too much.

This is without question the worst bus service I’ve used in my life.Not even taking into account the times it doesn’t even show up, every single day the bus arrives an hour or two late

The drivers are dickwads. Service is rubbish. Never sticks to timetable and jist good luck waiting.
Probably the worst company ever.
Just close the curtains and let others provide something that may be called proper service.

Here we go again. Bus didn't turn up fo my first journey and now it's not here to get me home.What can I do to stop such a bad service