uplay.it Opiniões 

Spedizione molto veloce e imballo perfetto

La transazione in oggetto è andata molto bene. Tuttavia, la mia esperienza in Uplay in varie occasioni non è stata positiva. Spesso non hanno risposto alle mail o hanno risposto con molto ritardo. Alcuni giochi, dichiarati disponibili in 3/21 giorni, sono arrivati dopo molti mesi. Uno, in particolare. dopo oltre un anno. NOn sapevano dare indicazioni sulla disponibilità. Il venditore è responsabile di quello che vende e degli annunci che scrive.
Marco

Tutto perfetto e molto rapidi nella spedizione

Velocissimo , servizio ottimo

veloci, ben imballato, prezzo onesto

Ottima scelta, prezzi onesti e spedizione velocissima.

Tutto ok! Spedizione subito.

Great and fast service. Thanks from Holland.

Part of the order was missing. They instructed me on how to get the missing pieces, and told me they would pay the customs fees i would incur. When i forwarded the customs fees with the receipt to them, they backpedalled and said actually no we won't pay that. Very unprofessional to backpedal after agreeing in writing. Now they are ignoring my correspondence. Filed a case against them...

Sito competente e affidabile. Serietà e professionalità.

I ordered four copies of a game expansion at the end of January that were listed as “in stock,” but they were not actually ready to ship, which caused delays from the beginning. The overall processing and shipment were slow, and after the parcel was damaged in transit and returned to the sender, communication became difficult.

I was initially informed that a replacement would be sent once the items were back at the warehouse. Instead, a refund was processed without prior notice. When I asked to receive the replacement as originally agreed, this was acknowledged, but I have not received any further information on how to proceed. Since the price on the website has more than doubled, I cannot simply place a new order.

While I fully understand that shipping damage is outside the seller’s control, the main issue for me was the lack of proactive and structured communication. At several stages, clearer updates would have made a big difference — for example, a transparent notice that the item was not immediately ready to ship despite being listed as in stock, regular status updates during the delay, confirmation when the parcel was dispatched, and, most importantly, a clear choice between replacement or refund once the damage was confirmed.

Instead of reacting step by step only when I contacted support, a more customer-focused approach — outlining next steps, timelines, and available options — would have created trust and prevented frustration. Good communication can often compensate for logistical problems; unfortunately, that was the part that felt most lacking in this experience.

EDIT: I have just been informed by the seller that their "supplier can no longer provide the games at that cost", and that is why they decided to "to issue a refund rather than resend the order under new pricing conditions". Again, if they would have just stated that to me in the beginning instead of just issuing a refund into the dark, this would have been completely fine for me.

At the end, it is just an unfortunate situation for both parties as for their side "The parcel was declared lost by the courier and, as it was never returned to us, we already incurred a loss for that shipment."

As they are a small shop, I totally understand their decision, yet again more proactive communication would have made a big difference. If they would have communicated upfront ("acting") from the beginning rather than only reacting, I would have probably given 4 stars despite never receiving the item ...

Primo ordine da loro. Hanno rispettato i tempi. Imballato bene. Ottimo prezzi
Ordine 764952

Spedizione veloce,l imballo è da migliorare cmq esperienza ottima!👍

Ho aspettato un po' di più della data segnalata, ma il servizio clienti è stato presente. Era il mio primo ordine, proverò ancora per verificare se si meritano la quinta stella!

Tutto perfetto

Spedizioni in tempi brevi, prodotto in perfetto condizioni e imballaggio ottimo. Ho scoperto un nuovo sito dove comprare manuali! Alla prossima!

Arrived in a week (international order), but with minor bends and peels.

Primo ordine fatto su uplay,gioco raja del gange big box,contrassegnato come spedizione in giornata,partito il giorno stesso dell' ordine,arrivato in ottime condizioni

Oltre alle problematiche legate sulle tempistiche dei prodotti non disponibili vorrei darvi una recensione sull'ultimo mio acquisto.

Prima volta che acquisto su oltre 100 giochi che mi viene spedito un pacco senza alcun tipo protettivo (pluriball, carta protettiva, giornali, carta igienica), praticamente ficcato a forza dentro questo cartone.
Ritrovo il gioco ammaccato sui lati.
L'assistenza non riconosce l'errore né tanto meno il danno quindi procedo con il reclamo su PayPal.

Quello lo chiamate imballaggio?
SERVIZIO CLIENTI DAVVERO PESSIMO, PER NON PARLARE DELLA CHIAMATA CHE AVETE FATTO

Spedizione velocissima e ordine arrivato in perfette condizioni.