urbanbubble Opiniões 

488
TrustScore: 4 em 5

4,0

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Classificada 5 em 5 estrelas

Alessandra at urbanbubble was brilliant to deal with. She was quick to reply, really helpful with all my questions, and made the whole process smooth and stress-free. Highly recommend asking for her!

Classificada 5 em 5 estrelas

Carl was great and managed to fix our balcony door himself when we had been unable to get any contractors to resolve the issue. The door had become stuck and we were unable to unlock it properly, but... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Overcharging with no evidence on their billings! They did not calculate the bills correctly and their BTR Debt Recovery team bugs you again and again with wrong calculations. When I ask for details... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Carl did a fantastic job. Not only did he fix my door using a higher quality latch than what I had before, he also, without prior notice, fixed my window which had become stuck shut just yesterday. I... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa gestora de propriedades

Escrito pela empresa

We are an award-winning property operator specialising in the leasing & management of residential communities.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

488 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 56% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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4,0

Todas as opiniões

(488)

141 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Alessandra has been very helpful and…

Alessandra has been very helpful and has made the process a lot easier for us. Would recommend

8 de junho de 2026
Opinião espontânea
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Resposta da urbanbubble

Hi Callum! Thank you for the great feedback and recommendation! We're pleased Alessandra made the process easier for you. We'll make sure she knows you've appreciated her helpful support. Thanks from urbanbubble

Classificada 5 em 5 estrelas

People make the difference

It’s often said that success in property is all about "location, location, location", but in my experience, it’s equally about "people, people, people."

Urbanbubble has some truly excellent people within its organisation, and they make all the difference. I genuinely feel that my property is being well looked after, and I always receive timely, clear communication and updates that keep me informed and reassured.

Alessandra, Johanne and Rose consistently go above and beyond in the way they represent both me and Urbanbubble. Their professionalism, responsiveness and dedication are a real credit to the company.

Many thanks to you both. Your outstanding service is a major reason why I continue to work with Urbanbubble.

29 de maio de 2026
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Resposta da urbanbubble

Hi Davis! Thank you for the wonderful feedback! You're absolutely right, it really is about the people, and we're thrilled our team makes such a difference for you. Alessandra, Johanne and Rose are exceptional, their professionalism, responsiveness and dedication truly reflect what urbanbubble is all about. We're so pleased you feel your property is well looked after and that you continue to work with us. We'll make sure they all know how much you've appreciated their outstanding service!

Classificada 5 em 5 estrelas

Alessandra made our move easy and…

Alessandra made our move easy and stress free! She's very kind :)

1 de junho de 2026
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Resposta da urbanbubble

Hi! Thank you for the lovely feedback! We're delighted Alessandra made your move easy and stress-free. She's brilliant, and we'll make sure she knows you've appreciated everything she did. Thanks from urbanbubble

Classificada 5 em 5 estrelas

Allesandra and Johanne have been very…

Allesandra and Johanne have been very helpful in showing me the apartment and helping with the application!

4 de junho de 2026
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Resposta da urbanbubble

Hi Brandon! Thank you for the great feedback! We're pleased Alessandra and Johanne were so helpful with the apartment showing and application. We'll make sure they both know you've appreciated their support. Thanks from urbanbubble

Classificada 5 em 5 estrelas

Easy, smooth process

Easy, smooth process with Alessandra. Thank you!

3 de junho de 2026
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Resposta da urbanbubble

Hi Jalm! Thank you for your feedback ! We're pleased Alessandra made the process so easy and smooth for you. We'll make sure she knows you've appreciated her help. Thanks from urbanbubble

Classificada 1 em 5 estrelas

Unprofessional, unreliable and still holding our deposit after 5 months

Avoid this agency. The experience is bad during the tenancy and even worse when it ends.
We vacated the property in December 2025 and urbanbubble is still holding £633 of our deposit a sum they themselves acknowledge is not in dispute. Five months later, it has not been returned.
Beyond the undisputed amount, we are also now in a formal dispute over the remaining portion of our deposit, as urbanbubble is attempting to make deductions for wear and tear damage, something landlords and agents are not legally permitted to charge tenants for under UK tenancy law.
Throughout our tenancy and beyond, the communication from this agency has been consistently unreliable and unprofessional. Responses are slow, questions go unanswered, and when they do reply, the tone is casual and dismissive, more like a text message to a friend than correspondence from a professional letting agency.
During our tenancy we waited over three months for a broken fridge to be replaced. A basic maintenance issue that should have been resolved within days took months of chasing.
Asad sent a deposit release form via DocuSign with almost every critical field left blank, deposit amount, outstanding rent, total deductions, amount to be returned, agent name and signature, and tenancy deposit reference number. We were asked to sign a legally binding financial document without being able to verify any of its terms. We lawfully refused.
When we challenged this, we were given inaccurate information about how DocuSign works, specifically that one tenant had to sign before the other could view the document. This was confirmed to be incorrect directly by DocuSign support. Document visibility is controlled entirely by the agent.
This is not a one-off mistake. It is a pattern of incompetence and unprofessionalism that any prospective tenant should be aware of before signing with this agency.

28 de maio de 2026
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Resposta da urbanbubble

Hi Federica, we're truly sorry to hear about your experience with your deposit and the frustration this has caused. We understand your concerns regarding the deposit release and the communication throughout. We have been working to resolve this matter, and we're glad this has now been progressed. We recognise the process should have been smoother and clearer, and we apologise for the delays and any confusion. If there are any outstanding concerns, please get in touch with us directly so we can ensure everything is properly resolved. Thanks from urbanbubble

Classificada 5 em 5 estrelas

Very professional and quick

Very professional and quick. Good communication from them as well. I needed to move in basically 72 hours and Alessandra and Dora made that possible, thank you.

28 de maio de 2026
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Resposta da urbanbubble

Hi Dave! Thank you for the great feedback! We're pleased Alessandra and Dora were so professional and quick, and managed to get you moved in within 72 hours. We'll make sure they both know you've appreciated their help. Welcome, and we're always here if you need us! Thanks from urbanbubble

Classificada 5 em 5 estrelas

Asad's Professional Service at Urban…

Asad's Professional Service at Urban Bubble

There was an outstanding issue in a property i own and UB manage for me. I live overseas and rely on Asad for everything with my properties. He was calm when i was anxious and he resolved the issue professionally with no extra cost to myself.

Thank again Asad.

1 de maio de 2026
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Resposta da urbanbubble

Hi Mat! Thank you for sharing your experience. We're thrilled Asad could resolve the outstanding issue professionally and calmly for you, especially managing your property remotely. We'll make sure he knows how much you've appreciated his help. Thanks from urbanbubble

Classificada 5 em 5 estrelas

Positive Experience - Lovely Team

My partner and I had a truly lovely experience with the team at Urbanbubble, particularly Alessandra and Dora.

Our first point of contact was with Dora, who sent us a video tour of the property and answered a few of our initial questions. Her quick responses and helpfulness made the process feel easy from the start.

Whilst arranging an in‑person viewing, I briefly spoke with Xavier, who was polite, efficient, and very helpful in getting everything organised.

When we attended the viewing, Alessandra was super welcoming. Her kindness and approachability, made us feel completely comfortable asking questions. She walked us through the property with patience and her support made the experience of finding our first home together genuinely enjoyable.

Overall, the staff at Urbanbubble have made this journey smooth and stress‑free, and we’re very grateful for their help.

Thank you!

18 de maio de 2026
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Resposta da urbanbubble

Hi Rosie! Thank you for the truly lovely feedback! We're thrilled Dora, Xavier and Alessandra made your first home search together such a smooth, stress-free experience. We'll make sure they all know how much you've appreciated their support. Welcome to your new home! Thanks from urbanbubble

Classificada 5 em 5 estrelas

Very friendly and helpful

Alessandra is very friendly, super helpful!

20 de maio de 2026
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Resposta da urbanbubble

Hi Nisan! Thank you for the lovely feedback! We're so pleased the team was friendly and helpful for you. Thanks from urbanbubble

Classificada 5 em 5 estrelas

Rose is responsible for our unit that…

Rose is responsible for our unit that is let out and managed by Urban Bubble. I could feel the energy and positive vibes emanating from her even though we are corresponding via email. She is friendly, super responsive and projects a very professional image of both herself and the company.

21 de maio de 2026
Opinião espontânea
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Resposta da urbanbubble

Hi Thye Hung! Thank you for the wonderful feedback! We're delighted Rose brings such positive energy and professionalism to managing your apartment. We'll make sure she knows how much you've appreciated her support. Thanks from urbanbubble

Classificada 5 em 5 estrelas

A big thanks to Carl for the work he…

A big thanks to Carl for the work he carried on on my apartment. Carl kept me updated, and did a great job!

21 de maio de 2026
Opinião espontânea
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Resposta da urbanbubble

Hi Sim! Thank you for sharing your experience. We're pleased Carl did such a great job on your apartment and kept you updated throughout. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

Classificada 5 em 5 estrelas

Tenancy change. Very efficient in securing a new…

Very efficient in securing a new tenant. Check out of old tenant and check in of new tenant and communication throughout we can not fault !

20 de maio de 2026
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Resposta da urbanbubble

Hi Elissa! Thank you for the great feedback! We're pleased the tenant transition was so efficient and the communication throughout was seamless. We appreciate you taking the time to share your experience. Thanks from urbanbubble

Classificada 5 em 5 estrelas

Xavier was extremely professional

Xavier was extremely professional, I spoke with a lot of estate agents recently and he was the only single one who was prompt in his replies and I didn’t feel I was having to chase. Really good experience corresponding with him and he was so friendly and engaging in person. He definitely makes me want to continue using Urban Bubble in my property search

19 de maio de 2026
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Resposta da urbanbubble

Hi A.S! Thank you for the wonderful feedback! We're thrilled Xavier was so prompt and professional. We'll make sure he knows you've appreciated his responsiveness. Thanks from urbanbubble

Classificada 5 em 5 estrelas

Friendly, tidy and efficient

Carl has fixed a couple of issues in our flat now. He is always friendly, fix’s the issue and leave where he has been working very tidy.

15 de maio de 2026
Opinião espontânea
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Resposta da urbanbubble

Hi Macey! Thank you for the great feedback! We're glad Carl could help you out. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

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