Alessandra at urbanbubble was brilliant to deal with. She was quick to reply, really helpful with all my questions, and made the whole process smooth and stress-free. Highly recommend asking for her!
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Leia as opiniões dos outros
Carl was great and managed to fix our balcony door himself when we had been unable to get any contractors to resolve the issue. The door had become stuck and we were unable to unlock it properly, but... Ver mais
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Overcharging with no evidence on their billings! They did not calculate the bills correctly and their BTR Debt Recovery team bugs you again and again with wrong calculations. When I ask for details... Ver mais
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Carl did a fantastic job. Not only did he fix my door using a higher quality latch than what I had before, he also, without prior notice, fixed my window which had become stuck shut just yesterday. I... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We are an award-winning property operator specialising in the leasing & management of residential communities.
Informações de contacto
Sevendale House, 7 Dale Street, M1 1JA, Manchester, Reino Unido
- 0161 236 3344
- marketing@urbanbubble.co.uk
- www.urbanbubble.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 56% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They are really helpful and quick when…
They are really helpful and quick when it comes to solving problems. They care about their customers. Agents like Alessandra make sure they assist you until you've got what you want.
Thanks so much for Xavier’ s kind help
Thanks so much for Xavier’ s kind help. He replied really quickly. That’s really helpful
Carl was superb
Carl was superb, he was very friendly and knowledgeable. Always a pleasure when he comes to the apartment.
Not all the key workers good enough.
Right, they have discounted rent for key workers but the funny thing its not for all of key workers. Double standards?
Alessandra was very helpful and…
Alessandra was very helpful and knowledgeable on the property. Responses were quick as was the application process for the rental.
Alessandra has been very helpful and…
Alessandra has been very helpful and has made the process a lot easier for us. Would recommend

Resposta da urbanbubble
People make the difference
It’s often said that success in property is all about "location, location, location", but in my experience, it’s equally about "people, people, people."
Urbanbubble has some truly excellent people within its organisation, and they make all the difference. I genuinely feel that my property is being well looked after, and I always receive timely, clear communication and updates that keep me informed and reassured.
Alessandra, Johanne and Rose consistently go above and beyond in the way they represent both me and Urbanbubble. Their professionalism, responsiveness and dedication are a real credit to the company.
Many thanks to you both. Your outstanding service is a major reason why I continue to work with Urbanbubble.

Resposta da urbanbubble
Alessandra made our move easy and…
Alessandra made our move easy and stress free! She's very kind :)

Resposta da urbanbubble
Allesandra and Johanne have been very…
Allesandra and Johanne have been very helpful in showing me the apartment and helping with the application!

Resposta da urbanbubble
Easy, smooth process
Easy, smooth process with Alessandra. Thank you!

Resposta da urbanbubble
Unprofessional, unreliable and still holding our deposit after 5 months
Avoid this agency. The experience is bad during the tenancy and even worse when it ends.
We vacated the property in December 2025 and urbanbubble is still holding £633 of our deposit a sum they themselves acknowledge is not in dispute. Five months later, it has not been returned.
Beyond the undisputed amount, we are also now in a formal dispute over the remaining portion of our deposit, as urbanbubble is attempting to make deductions for wear and tear damage, something landlords and agents are not legally permitted to charge tenants for under UK tenancy law.
Throughout our tenancy and beyond, the communication from this agency has been consistently unreliable and unprofessional. Responses are slow, questions go unanswered, and when they do reply, the tone is casual and dismissive, more like a text message to a friend than correspondence from a professional letting agency.
During our tenancy we waited over three months for a broken fridge to be replaced. A basic maintenance issue that should have been resolved within days took months of chasing.
Asad sent a deposit release form via DocuSign with almost every critical field left blank, deposit amount, outstanding rent, total deductions, amount to be returned, agent name and signature, and tenancy deposit reference number. We were asked to sign a legally binding financial document without being able to verify any of its terms. We lawfully refused.
When we challenged this, we were given inaccurate information about how DocuSign works, specifically that one tenant had to sign before the other could view the document. This was confirmed to be incorrect directly by DocuSign support. Document visibility is controlled entirely by the agent.
This is not a one-off mistake. It is a pattern of incompetence and unprofessionalism that any prospective tenant should be aware of before signing with this agency.

Resposta da urbanbubble
Very professional and quick
Very professional and quick. Good communication from them as well. I needed to move in basically 72 hours and Alessandra and Dora made that possible, thank you.

Resposta da urbanbubble
Asad's Professional Service at Urban…
Asad's Professional Service at Urban Bubble
There was an outstanding issue in a property i own and UB manage for me. I live overseas and rely on Asad for everything with my properties. He was calm when i was anxious and he resolved the issue professionally with no extra cost to myself.
Thank again Asad.

Resposta da urbanbubble
Positive Experience - Lovely Team
My partner and I had a truly lovely experience with the team at Urbanbubble, particularly Alessandra and Dora.
Our first point of contact was with Dora, who sent us a video tour of the property and answered a few of our initial questions. Her quick responses and helpfulness made the process feel easy from the start.
Whilst arranging an in‑person viewing, I briefly spoke with Xavier, who was polite, efficient, and very helpful in getting everything organised.
When we attended the viewing, Alessandra was super welcoming. Her kindness and approachability, made us feel completely comfortable asking questions. She walked us through the property with patience and her support made the experience of finding our first home together genuinely enjoyable.
Overall, the staff at Urbanbubble have made this journey smooth and stress‑free, and we’re very grateful for their help.
Thank you!

Resposta da urbanbubble
Very friendly and helpful
Alessandra is very friendly, super helpful!

Resposta da urbanbubble
Rose is responsible for our unit that…
Rose is responsible for our unit that is let out and managed by Urban Bubble. I could feel the energy and positive vibes emanating from her even though we are corresponding via email. She is friendly, super responsive and projects a very professional image of both herself and the company.

Resposta da urbanbubble
A big thanks to Carl for the work he…
A big thanks to Carl for the work he carried on on my apartment. Carl kept me updated, and did a great job!

Resposta da urbanbubble
Tenancy change. Very efficient in securing a new…
Very efficient in securing a new tenant. Check out of old tenant and check in of new tenant and communication throughout we can not fault !

Resposta da urbanbubble
Xavier was extremely professional
Xavier was extremely professional, I spoke with a lot of estate agents recently and he was the only single one who was prompt in his replies and I didn’t feel I was having to chase. Really good experience corresponding with him and he was so friendly and engaging in person. He definitely makes me want to continue using Urban Bubble in my property search

Resposta da urbanbubble
Friendly, tidy and efficient
Carl has fixed a couple of issues in our flat now. He is always friendly, fix’s the issue and leave where he has been working very tidy.

Resposta da urbanbubble
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