Booked accommodation on Vacansoleil.co.uk website in Amadria Camping Park, Trogir, Croatia after seeing an advertisement on their website stated as ,,Super Lodge Simple Terrace’’ and photos of mobi... Ver mais
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Leia as opiniões dos outros
Searching worked, as did seeing options for availability. Booking was fine, although I still don't like the booking fee (it masks actual cost) and the website gave wrong information for date of final... Ver mais
There was nothing wrong with the booking experience but it could be better and not paying at the point of confirmation is 'clunky' by usual online standards. We tried to book at tent to be told it w... Ver mais
A empresa respondeu
We enjoyed our holiday with Vacansoleil, the accomodation was clean and a good size. The park was nice in a good location. The only slight negative was some miss communication. They send a bank deposi... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Vacansoleil is the specialist in camping holidays. In camping and holidays. Because camping means enjoying the great outdoors. And your holiday is the most precious time of the year. The time for you and your loved ones. That’s the time in which we are specialized. We’re here for everyone who loves to have great moments together. Discovering new places. Stretching your legs in beautiful countryside or just putting your feet up. Are we so different from our competitors? Perhaps not at first sight. But we like to think we are. Read on: We’ve been doing this since 1969. No one else can claim that. We’ve been roaming around Europe for 50 years, looking for really special holiday places. These could be a luxury 5 star campsite with cool water slides, but also a small, cosy campsite in the woods. We have more than 500 campsites. Every campsite has its own special charm and qualities. There’s more than enough choice! If you go on holiday with us, we’ll pull out all the stops! We’ll help you discover the area you’re staying in. With really original tips and great ideas. We’re there for you at the campsite as well. With dedicated staff at reception. You’ll feel at home in no time at all. We’ve also got our own entertainment programmes to make your holiday even more enjoyable. You’ll sleep like a log as the accommodations are always very comfortable and the most modern available in the market. We also make sure you experience that real holiday feeling before you leave and after you return home. Reliving the good times through great holiday snaps. Making new plans. How often do you catch yourself dreaming about that next holiday? Vacansoleil wants to inspire you every step of your journey and help you make the right choices.
Informações de contacto
York Street 26, W1U 6PZ, London, Reino Unido
- https://www.vacansoleil.co.uk/customerservice/
- www.vacansoleil.co.uk
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Misleading advertising description and false photos
Booked accommodation on Vacansoleil.co.uk website in Amadria Camping Park, Trogir, Croatia after seeing an advertisement on their website stated as ,,Super Lodge Simple Terrace’’ and photos of mobile homes in the accommodation description but no details of the type of accommodation.
In the invoice and booking confirmation e-mail the accommodation is stated as an apartment but in the Vacansoleil account I found photos of a tent.
Thought I booked a mobile home and to my disbelief it was a tent.
I have contacted the company, Vacansoleil and the mother company Maeva to request either a refund or a change in the accommodation type but only got e-mails in 3 different languages and a complete denial of any kind of amendment but only blaming the customer.
14 de agosto de 2025
Opinião espontânea
FRANCE AND SWIMMING REGULATIONS
Looks like you’re in the United Kingdom. Go to the British Trustpilot site
Review of Vacansoleil Ireland
FO
Fouz
1 review
GB
5 days ago
Verified
Really every one I spoke to on the camp was not happy about this stupid regulations NOT ALLOWED SWIMMING WITH SHORTS. every where I went in the world you can swim in shorts apart from france.
Very nice camp with stupid swimming regulation. wake up people its 2023.
No Shorts
No bourkini
EXTREME RACISM.
Bourkini by the way not just for Muslims ok , as some non muslim women wear it true to skin extreme sensitivity.
NEVER GO BACK TO FRANCE AGAIN.
Date of experience: 22 August 2023
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21 de agosto de 2023
Not sure why we had to enter booking…
Not sure why we had to enter booking details but then speak to operator to confirm booking.
28 de agosto de 2023
Simple booking, great value
I've used Vacansoleil for a number of years and have never had any issues with any of the bookings , the staff are very helpful and knowledgeable and the whole process is pain free.
The only possible downside is that it's not possible to complete the full booking digitally, but this is a minor quibble
20 de agosto de 2023
Everything is great but you need to add…
Everything is great but you need to add on-line credit card payment as making payments by telephone calls and sharing credit card info by phone is not a good option.
13 de agosto de 2023
Very easy to book on line,and when the…
Very easy to book on line,and when the gentleman called to confirm the booking he was friendly,efficient and helpful. Thank you
11 de agosto de 2023
Resposta da Vacansoleil Great Britain
Good morning Lester, I'm glad to hear that you had a positive experience with Vacansoleil's online booking process. It's great that you found it easy to make your reservation and that our Customer Service agent who called to confirm your booking was friendly, efficient, and helpful. Providing excellent customer service is essential, and it seems that Vacansoleil succeeded in making your booking process a smooth and pleasant one. Thank you for taking the time to share your feedback, and I hope you have a wonderful vacation with Vacansoleil! Kind regards, Kim L.
There was nothing wrong with the…
There was nothing wrong with the booking experience but it could be better and not paying at the point of confirmation is 'clunky' by usual online standards.
We tried to book at tent to be told it was nor available so booked a more expensive safari tent. The next day when vacansoleil called promptly to take payment I was told I'd made 2 bookings! At least I was given the choice as to which to proceed with
17 de julho de 2023
Resposta da Vacansoleil Great Britain
Dear Philip
Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that your booking experience was overall satisfactory. We understand your perspective regarding the payment process and we apologize for any inconvenience it may have caused. Your feedback is valuable to us as we continuously strive to enhance our online booking procedures.
We regret any confusion that arose regarding the availability of the tent and the subsequent booking of a safari tent. Our goal is to ensure a seamless and enjoyable vacation experience for all our guests. We apologize for any mix-up that occurred during the process. It's reassuring to know that our team promptly reached out to you and offered a solution that allowed you to proceed with the booking of your choice.
Warm regards,
Kim
No payment option
No option to pay after booking the holiday so not sure if it is confirmed
7 de julho de 2023
Almost 5
Searching worked, as did seeing options for availability.
Booking was fine, although I still don't like the booking fee (it masks actual cost) and the website gave wrong information for date of final payment. The agent noted but was powerless. None the less, it was quick and effiecent (hence 4 not 5)
2 de julho de 2023
Easy booking process but missing one…
Easy booking process but missing one star because it’s an absolute pain that you can’t book towels and linen unless you book 6 weeks before. I’m sure this could be easily remedied and it would make such a massive difference to ease of holiday.
1 de julho de 2023
Quick and polite
25 de junho de 2023
Very bad
Very bad. Because no confirmation was sent to mail address when I did the booking. And then it was requested with suspicious email to pay it through phone call. Which I find very insecure. So for me it is nit trustworthy website and company.
19 de junho de 2023
The online booking was not working…
The online booking was not working correctly, I phoned the office based in Ireland and they could not have been more helpful and friendly. Have been with them before and will remain loyal because off their customer care and the quality of holidays
16 de junho de 2023
It was great to be able to talk to a…
It was great to be able to talk to a human being during the booking process as I am always nervous if everything is automated. The lady I talked to made the process enjoyable.
15 de junho de 2023
Booking easy
30 de janeiro de 2023
Resposta da Vacansoleil Great Britain
Fantastic Anthony, thank you for the beautiful star-rating you gave Vacansoleil. We look forward to welcome you on campsite Füred. Have a lovely day! Kim L.
Finding sites to stay in on the web was…
Finding sites to stay in on the web was easy, getting confirmation we had booked and paying the deposit was much more troublesome.
Took several calls to pay the deposit and a few days to receive the confirmation - not great when we also needed to book flights etc.
29 de março de 2023
Resposta da Vacansoleil Great Britain
Dear Al, we are very sorry that the service and level of service did not meet your expectations and would like to apologize for this. We can improve our services based on your comments and suggestions; therefore your opinion is very important to us, especially in such a situation. You can rest assured that we will do everything we can to improve the quality of the service in question. Once again, thank you very much for your comments and we hope that during your stay on campsite Le Ruisseau des Pyrénées we can convince you that this shortcoming was a one-off. Best regards, Kim L.
easy booking experience with good…
easy booking experience with good communications for payment options.
20 de fevereiro de 2023
Resposta da Vacansoleil Great Britain
Dear Mike, Thank you for your kind words. Our Vacansoleil-holiday experts are always happy to help our customers. This puts a smile on our faces. Kim L.
I had no issues at all.
I had no issues at all. Fair price goes with decent service as I had used their booking portal before.
23 de março de 2023
Resposta da Vacansoleil Great Britain
Dear Michal, thank you for recommending Vacansoleil in your review! We’re glad we made your previous experience with us a great one and will be happy to welcome you again soon on campsite California. Kind regards, Kim L.
Frustrating having to call an…
Frustrating having to call an international number to pay - would prefer an online option.
23 de janeiro de 2023
Resposta da Vacansoleil Great Britain
Dear Nicola, thank you for leaving a review. On our customer service page we have listed the most frequently asked questions for you. Our virtual assistant Suzanne is also available 24/7 to answer all your questions. If this does not answer your question, Suzanne can easily transfer you via live chat to one of our holiday experts during our opening hours. Kind regards, Kim L.
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