Vanspace3d Opiniões 284

Resposta da Vanspace3d

5/07/2021

Hi Livi,

Thank you for your review.

We of course are not a 'scam'. We have so many customers sharing their layouts created within our software across our social media. If we were, this would not be possible.

Some are now even onto their real-life builds and so we are able to follow them through their entire journey, pretty fantastic for us to be able to see this.

We aren't 'sneaky' we show our software in action everywhere, we also are very clear that we do not offer a free trial as you can design a layout in under an hour if you wanted.

Finally, we are the only software that will allow you to create a layout within a van template that allows for slopes and wheel arches, all for $19

I am really sorry to hear that you have been unhappy, our resolution is great and you can see what to expect here, a layout created by one of our users.

https://www.facebook.com/vanspace3DS/videos/312198653691080

If you are not getting this resolution, can you contact our Support Team who can help resolve this for you with some setting adjustments,

Kind Regards

John
vanspace3D Service Team Manager.

Resposta da Vanspace3d

5/07/2021

Hi,

Thank you for your review.

We have over 100+ pre-made templates for you to choose from within the software, all have been the most popular requests by our existing customers with more being added very soon. We also offer a Custom Template generator so that you can create your own with your own dimensions.

With regards to 3D Modules, these are standard in 3D design software and more importantly, absolutely needed with van conversion.

WIth a van, you are not dealing with a nice easy square shaped room, but a van with slopes and wheel arches.

It is very rare that a van converter would use standard sizes and shapes with most furniture having to be built to fit into certain spaces and so we must use these if wanting to correctly design a layout.

All layouts that we share on a weekly basis will have elements of these used and we provide a great help guide within your SUPPORT area to help you get started.

I am sorry that you do not wish to use these and are welcome to use the pre made furniture ( 200+ new being added in V3) that we also supply however, this is not going to give you an accurate plan.

Kind Regards

John
vanspace3D Service Team Manager

Resposta da Vanspace3d

25/06/2021

Hey Lucy,

Thank you for your review however we are not sure what you are referring to when you say that elements do not work?

We do not have any issues with our software that would cause what you describe, if we did everyone would experience these and this is not what our users on Instagram and in our communities are reporting while sharing many layouts with us daily.

As for clunky, we could agree with you somewhat as we do want the UI to be smoother, that is why we are releasing a brand new one in V3 shortly, within weeks!

You will receive this upgrade for free as an existing user and we would love to hear how you then feel about the new UI.

I have sent a message via Trust Pilot so that we can communicate directly with you.

Kind Regards

Sarah
vanspace3D Support Team

Resposta da Vanspace3d

Actualizada a 5/07/2021

Hi Gordie.

I actually spoke wth you in chat about this and explained the following

1. You purchased a one years software licence which expired a few months ago
2. Updates are free for the entire time of your active license - and should be downloaded as they contain improvements, new features and bug resolves each time. You are at no time expected to pay for these additionally.

I don't think it can be called a rip off when we provided you with exactly what you purchased in good faith and you logged in and used although we understand not as much as you had intended.

The amount of times that you log in is completely up to you, the access will always be there during your purchased period.

When you got in touch you explained that Covid restrictions had affected your need to carry on with your conversion and you were now ready to use our software. To help, I offered you the option to add on lifetime access for $8, even though you no longer had an active license.

I explained that I would ensure this would reactivate your account rather than having to re-purchase.

We know that Covid affected so many people, ourselves included and still is, hence offering a very good solution to make sure that you could regain access to your software within minutes.

We do feel that we were fair and made attempts to get resolved in the best way possible although appreciate that you feel we should give you access for free.

The offer to purchase our Life Time access as this late point is still there for you should you wish to get reactivated.

Kind Regards

Sarah
vanspace3D Support Team

Update due to further comment,

We would not make any customer pay for an update, it is for the company to ensure that their users are kept fully up to date to allow for updates in Windows and Macs.

Resposta da Vanspace3d

Actualizada a 23/06/2021

Hey Tim.

I do need to respond as it is essential to ensure that it is understood that we are not CAD software. We really do not advertise as such.

We provide templates so that you can create your living design in 3D for your van conversion.

You are quite right that CAD is expensive, some cost thousands, and it would be impossible to provide this for $19

That being said, we do want to bridge the gap between Living Design and CAD software for the Van Life community as we are so passionate about it.

We appreciate your comments, and whilst we understand that some may think Trust Pilot is the best resource for reviews, it is not. Our Socia Media shows all of the layouts that our customers are sharing with us daily and recommend that you take a look.

As for listening to our customers, we really do!

That is why we are taking the step to bridge that gap as mentioned above and are launching our V3 in a matter of weeks.

You can check out more information here https://support.vanspace3d.co/hc/en-us/articles/360020670337-V3-COMING-SOON-

Each new feature being added is because of our customers' suggestions. That is how much we really want to make our software the most valuable tool a van converter would have.

We love opinions, keep them coming, and hopefully, when you see the outcome, we will get the credit we deserve for creating exactly what our Customers are asking for.

I won't go on any further but have sent you a message via trust pilot as we really do not want you feeling this way.

Kind Regards

John
vanspace3D Service Team Manager.

Resposta da Vanspace3d

4/06/2021

Hi David,

Thank you for your review.

As you mention that you were aware that we do not offer a free trial prior to purchase I do need to address that using and then requesting a refund automatically is exactly this, attempting to use as a free trial.

I have been able to locate your account and can see that you did indeed log in to your software on multiple occasions and so we really can consider this used.

I have also been able to locate our communications with you and can see that our Support Team sent you a lovely response containing many helpful tips and steps to get you up and running

We also asked if it was possible that you were experiencing a technical issue that was causing features to perhaps not perform correctly for you. If you felt that you were we asked you to let us know what was happening but did not receive any further information. Our next form of communication from you was via this review.

I do understand that you feel that you want to spend time creating rather than getting to know all of the different features within the software however, it really is not possible to log in to new software and not have to spend some time 'learning'

I am sorry to see your review as with the steps provided by our Team, we really do only ask for an hour or two out of your time before you are flying.

We of course are always available to help and so if you do change your mind, please just let us now

We really are here to help

Kind Regards

John
vanspace Service Team Manager

Resposta da Vanspace3d

4/06/2021

Hey Jake,

Thank you for your review.

Unfortunately, I have not been able to locate any account in your name and so have not been able to review any previous correspondence with you. I have sent a message via Trust Poliot so that we can connect.

Our refund policy is clearly displayed on every page of pour website and so it really is important to read before ever making a purchase. I am sorry that you are not happy with this however it is an accepted policy once you make your purchase. There really is not anything unusual in it

https://www.vanspace3d.co/pages/refund-policy

I am not quite sure what you mean by ''The dimensions don't line up with anything in the van'' and rather than answer incorrectly I would appreciate if you could respond to the TP message just sent, this way I can make sure that this can be looked into for you

We are really clear that if you experience a technical issue that we can not resolve, we will refund in full.

I hope to hear from you soon

Kind Regards

John
vanspace3d Service Team Manager

Resposta da Vanspace3d

1/06/2021

Hi Chris,

Thank you for creating a review about Refund Policies, when it comes to the purchase of Digital Content as it is a really important topic. Certainly everyone should check any Companies policy before purchasing online.

This is why we display our Refund Policy on all pages of our Website and it can be read in full here https://www.vanspace3d.co/pages/refund-policy

One very important thing that you neglect to mention is that we will always refund in full if you experience a technical issue that we can not resolve, but we are going to try and by purchasing you do agree to this.

There are regulations and consumer rights to consider when making any Digital Purchase. When purchasing any kind of digital content, once it has been 'opened' you waive your right to a 14 day cooling-off period as the product is considered used.

This is very different to the regulations surrounding online distance purchases, online digital content purchases have separate policies.

So with software, once you have logged in, it is used.

Of course each company can then determine whether they would like to broaden their policy and offer refunds for certain criteria such as the length of time used etc.

This is where we are different.

As we are not a game and because a van layout can be created in under an hour if really needed, we are not able to offer a free trial. We are very clear about this.

As a Customer you could log in and use, create exactly what you needed, use the Camera feature to export ( or your own snipping tool for your layout images ) and then request a refund.

So once logged in, if you do wish to no longer use we are going to ask why and want to help with what ever it is that you need.

We provide our software in good faith, exactly as shown across our Website and Social Media platforms so viewers can make informed decisions before purchasing which should include reviewing any refund policy.

We have a great Support Team that are there to help all of our Customers and also investigate any technical issues that you may encounter quickly.

You don't mention if you are simply reviewing our Refund Policy? Or if you are actually a Customer who has purchased the software?

I have messaged you via Trust Pilot so that if you are a Customer who needs our Support you will then be in contact directly with our Support Team.

Kind Regards

Sarah
vanspace3d Support Team

Resposta da Vanspace3d

6/07/2021

Thnk Chris, this is a great review and for Trust Pilot where good things are seldom heard, very welcome.

We absolutely will make it smoother, faster and better with every update, we will email you as soon as V3 is available later in July.

We would love to see your design too!

Kind Regards

Sarah
vanspace3D Support Team

Resposta da Vanspace3d

14/05/2021

Hey Dan,

We are really sorry to hear that you feel this way.

Our software allows you to create 3D layouts exactly like this which would not be possible if it was as you have described

https://www.facebook.com/vanspace3DS/videos/2912697009011015

Can you get in touch as it sounds as though you are having an issue which I am sure is really quick to resolve for you and more than likely a simple adjustment of settings.

I have also messaged you via Trust Pilot and hope to hear from you soon

Kind Regards

Sarah
vanspace3D Support Team

Resposta da Vanspace3d

30/04/2021

Hey Alvaro,

Thank you for your review however it is absolutely worth contacting us in the first instance so that we can actually look at what is happening for you.

You mention that our software is basic yet others within these reviews state that it is too hard or too complicated so this is quite strange for us.

Does basic mean easy? If so that is great news as everyone can use our software.

Or does it mean that you have not yet understood all of the different features that enable you to create layouts exactly like these, these could not be created if only basic functions were available.

https://www.facebook.com/vanspace3DS/videos/4581745058521383

Writing a review before even contacting a Company is something that we can not understand, we have a great Support Team who are ready and waiting to assist with anything including making sure that you know how to use our software to it's full potential.

As for going back to the 90's, again this is not something that we can understand, the videos above show how great your layout would look and this certainly does not sound like what you describe.

Is it possible that you have downloaded our original v1.2 rather than the recommended v2 ? I ask as this could be considered quite retro looking but still remains that preferred choice of many of our professional van builders.

We would love to talk to you further as something is not quite right here, after making a purchase surely speaking to the provider if not happy is the most important step to take.

I have sent you a message via Trip Advisor in the hope that we can open up communication with you, we want to make sure that you are not having a Technical issue and also discuss your comments so we can make sure you know the full potential of what you can create.

Kind Regards

Sarah
vanspace 3D Support Team

Resposta da Vanspace3d

30/04/2021

Hey Norbert

Thank you for your very honest review, we really do appreciate this.

Can I fist just provide you with a link to our Knowledge Base as this is where you will find many Help Guides and full Tutorials to help you - you also have a direct link to this within your online account by using the SUPPORT Tab.

https://support.vanspace3d.co/support/home

Practice does indeed make perfect and so it is great to hear that you spent some time learning the features, I do also have some good news for you

You don't have to press lots of keys to move around, you can use FREECAM and Hotkeys, this guide will give you further information

https://support.vanspace3d.co/support/solutions/articles/63000261594-free-cam-hot-keys-and-short-cuts-

As for the Custom Van , we are adding more dimensions for you in our next update so that you will be able to insert every single slope and corner that you need. This Help Guide will provide more information about what else is coming

https://support.vanspace3d.co/support/solutions/articles/63000262115-what-is-coming-next-in-v2-10

As for Blue Prints, we do want to keep our cost low and not have to increase so that we can add more technical elements when we are a Living Design software.

That being said I can confirm that we are going to be including a feature that will provide you with the dimensions of all objects used within your layout at the touch of one button rather than individually as is now.

Kind Regards

Sarah
vanspace3D Support Team

Resposta da Vanspace3d

30/04/2021

Hey Dan,

Thank you for your review it is much appreciated.

You certainly have got used to using the features if able to create your initial layout within 30 minutes and we are always happy to receive suggestions of features that you would like to have in the software.

Just touching upon what you have mentioned, we are not going to be able to provide a Semi Transparent van template as they are provided to give accurate Cargo area dimensions for the internal layout, and of course to look great cosmetically from the exterior

With most van conversions there are going to be objects that you want to be able to view from inside and outside such as Windows and Vents etc. This is why the van walls allow you to push things through so must remain as they are and these walls will either toggle on or off.

What we can suggest is if wanting to map out your specific door area internally, then to use the 3D Shapes as these can then show where your door will rest when open and closed and allow you to build your layout with this in mind

https://support.vanspace3d.co/support/solutions/articles/63000241681-using-the-3d-shapes-to-create-what-ever-you-need

Just one last thing, our V2 is no longer a Beta version and the title is an oversight on our part, this will be removed in the next update when many new features are also being added including layering. You may find that creating the sliding door using the 3D shapes with the new layering feature will give you exactly what you need

https://support.vanspace3d.co/support/solutions/articles/63000262115-what-is-coming-next-in-v2-10

I hope that this helps

Kind Regards

Sarah
vanspace3D Support Team

Resposta da Vanspace3d

Actualizada a 27/04/2021

VANSPACE UPDATE 27-04-21

Thank you Ben for for updating your review to reflect the assistance that we have provided so far, rest assured we will continue to investigate this and come straight back to you once we have got to the bottom of it.

In the meantime we were more than happy to refund in full as per our refund policy as this was a Technical issue that we could not resolve. Yet!

Can we also thank you for your co-operation, it has been a pleasure speaking with you

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We are now in contact with Ben who contacted us with an issue when ever attempting to log into our software received the error ' Connection to server failed. Unable to verify version '

Further information can be found here

https://support.vanspace3d.co/support/solutions/articles/63000259344-connection-to-server-failed-unable-to-verify-version

The software will produce this error to advise that the users system is not able to establish a connection and not that our Server is having an issue. We do not have many users experiencing this and most are resolved very easily by recommending to use wifi and not hot spotting.

Our most recent case prior to Ben was attributed to a specific .de ISP and was resolved with the ISP and all .de users that were affected are now able to connect.

If the error persists then it seems to be connected to an issue at the user end with either permission settings, ISP settings or a clash with another software

Ben had emailed us on 3 occasions and all were responded to within 24 hours however Ben could not locate

After contacting us via Facebook 2 days ago we were able to show that we had been responding and suggested using Messenger

We have completed some trouble shooting with Ben and have offered to continue or provide a full refund as per our Refund Policy that states that we will always refund in full if a customer experience a technical issue that we can not resolve.

Once Ben lets us know how he would like to proceed, we will ask that he amends his review accordingly.

Resposta da Vanspace3d

16/04/2021

Hi Koen

I just want to post our last response to you to show how 'unhelpful' we have been.

You did indeed contact us showing an issue with the exterior of a Bus template when creating to your own dimensions - this has occurred as the dimensions that you needed to use were vastly shorter than the dimensions of the Bus template that you selected as the Base Model.

Whilst the exterior did not have a great appearance this at no time affected your ability to design your internal layout.

You will note within our response the following

The exterior appearance issue was acknowledged.
Conversations were held with our Development Team initially to report the issue and then to resolve the issue
We advised what we would do to resolve the appearance within our next update
We advised that you could continue to work on your layout in the meantime
We advised that once the update was released we would transfer your saved layout to the new template so that exterior cosmetic issues no longer remained

We apologise that you feel that this response was an unnecessary long email referring to our policies and guides but we disagree.

Prior to this email we had responded twice, the first to let you know that we had received your verbal explanation of an issue that you were facing, details of our Refund Policy and a request for further information about what was happening, your system details and a screenshot to show us what was happening on screen

The second was to thank you for providing the information as we requested and to let you know that we were going to refer to our Development Team for resolution and why.

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Hi Koen

Apologies for the delay in coming back to you.

I was just waiting for confirmation of a new feature to be added in our next update as a result of the issue that you have had, I have now just received this from our Development Team.

When selecting a Base model if wishing to create a Custom Model, the wheel base dimension will not change as the template is a solid mass and will be as stated in the Help Guide Model Templates and Dimensions v2

This would not normally cause any kind of cosmetic issue as a user would select a Base Model very close to their own dimensions however, you have located an issue when wishing to create a shorter Bus than the templates that we already offer.

We specifically focus on the Cargo area as this is where your floor plan will be created and so the appearance of the exterior is purely cosmetic. What has occurred with the dimensions that you have used does not affect the lay out that you are able to create.

Wheel arches can be created with the 3D shapes provided so that internally you are able to map out where these will be and build around if needed although with many buses, this is not a factor.

As we do appreciate that cosmetically it does not look great when your dimensions are shorter than the models wheelbase, we are going to add a new feature to our Custom Models in our next update v2.10

This will allow you to create the Cargo area dimensions without having to select a Base Model, then for cosmetic reasons only a front cab will be able to be chosen so that you will have a better exterior appearance

So for the moment, please continue with your layout within the dimensions that you have created. Once our update is available we can then help create a new Custom template and amend your saved van so that it will open within a new template as described above.

To do this could you please provide the following information of the exact model that you are attempting to create, this can also then be added to our model suggestion list and if a popular request, will be added in an update also

Please fill out the New Model Request form by clicking here

Once our update is available, you can then provide us with your saved vandata file and we will make the amendments needed according to the dimensions that you will provide us above.
​
Locating your Saved vandata Files on Mac
Locating your Saved vandata Files on Windows

As soon as our update is available to download we will email to let you know and then expect the vandata file from you.

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Bugs will be located in all softwares and we are very fast to act and will give accurate information on what and when this will happen.

We will always refund if you suffer a Technical issue that we can not resolve however this was not one of those occasions.

With regards to our software being basic, you will note other 1 star reviews say it is too complicated and so which one could be right? This is more than likely down to your personal preference of how you think our software should behave or have not yet got to know the many different features available to you.

We have a great Support Team as well as Tutorials and Help Guides that we can provide you with, many new features being added in our next update as requested by our users with new suggestions being reviewed all the time.

If you would like to let us know which features you feel are missing, please just let us know and we will gladly advise further.

Kind Regards

Sarah
vanspace 3D Support Team

Resposta da Vanspace3d

12/04/2021

Hi Tomek,

Thank you for your review, believe it or not we appreciate every single one.

You have quoted our Refund Policy correctly however you have missed quite an important part where we will always refund if you experience a technical issue that we can not resolve.

We display our software in action over all of our Social Media Platforms so that you can see exactly what it does.

With regards to not offering a free trial, again this is correct as you can create a layout in under an hour if needed, by the time the free trial had ended you could have created multiple layouts, and have no need to then purchase our software

We also do not want to provide a software full of annoying Adds that disrupt your designing.

Our software is a valuable tool to help you visualise your floor layout in 3D, we are not a CAD tool and do not portray ourselves to be at any time.

There are reviews here stating that our software is too complicated yet you state that it is too basic so how should we take this information when that is quite obviously down to the users own skills and preferences.

What we do is take on board all comments hence introducing a brand new UI in our next update where you will be able to make it as simple or detailed as you the user likes.

We are unique as we focus on Van Conversion and I do not think that you have considered that unlike simple Living Space Design software, we are not dealing with simple square walls here. We also have to account for objects that a user needs to show both internally and externally which you would not be wanting to do if using a simple tool to design a new Bedroom.

There is no reason to have a bed floating in the middle of the van however, it is up to the user to place where they would need it to be and adjust the dimensions according to their layout. Standard sizes are rarely used in Van Conversion and so this option needs to remain, we do recommend placing your objects using the 2D Mode for accuracy

Each object is surrounded by a red box when placing so you are guided when nearing another object, I believe that you would prefer this to be a snap into place however that would not be beneficial when wishing to insert one object into another for example, placing a Microwave or Fridge in a Cupboard.

What we are introducing in v2.10 is Layering so this will make this process easier.

As for objects in the Item Library, all those within the software are the most popular requested with another 60+ being added in v2.10 - What I do not think you have realised is that you also have 3D shapes available to you to create any object yourself just like we do in the many layouts that we share weekly

If the software was as you describe, we would not be able to create what we do and neither would the many users that share their designs with us

You can view many examples here

https://www.facebook.com/vanspace3DS/videos/4581745058521383

So just to clarify, after viewing all the different layouts above you will see that we provide exactly what we state and display, a valuable 3D software tool that allows you to visualise your layout in 3D

Kind Regards

Sarah
vanspace3D Support Team

Resposta da Vanspace3d

Actualizada a 5/04/2021

Hey

Our software does work perfectly on Mac. Our entire office are Mac users and all Tutorials are created on Mac.

We do not have any issues with the Custom Van Generator, measurements or other things you have raised

If you are having issues with controls not performing for you then this would be something that we would need to look into for you. Is it possible that you are using an out of date OS or have upgraded to Big Sur too soon?

Please read about Big Sur here

https://support.vanspace3d.co/support/solutions/articles/63000261617-big-sur-users-important-information

We have thousands of Mac users not experiencing what you describe, including myself and so if you have not yet contacted us we would urge you to do so - I am not able to locate an account with the name that you have used and so have sent you a message via Trust Pilot so that we can communicate further

We would need to know further details about your system to begin with and then look at where the issue lies.

Kind Regards

Sarah
vanspace3D Support Team

Resposta da Vanspace3d

Actualizada a 24/03/2021

VANSPACE UPDATE 24th March 2021

We are very pleased to have resolved this for the Customer by way of a full refund.

After getting in touch we were able to review a 7 month old conversation where indeed there was a misunderstanding between the Ford transit Custom model and being able to custom a Ford Transit

I can see very clearly that both Customer and Agent believed that they were conversing on the same topic due to the responses given by both.

We have not been able to locate the original post that the Customer informs us was where he originally understood that this template was included. It is very possible that it was in reply to a question and may have been amended since if noted that had been answered assuming the topic was referring to our Custom feature.

R.B did raise this again in the last few days in our Facebook Community however unfortunately as this was in replies and vanspace was not tagged we would not receive a notification so that we could respond. Please always tag us if a comment is directly to us so that we can locate ASAP.

The Customer continued to use the software however due to the explanation of why and also the original nature of reason for purchase, we feel that a refund has been due and have already actioned this.

With regards to unhappy Customers mentioned, with thousands creating fantastic layouts we do not have many reviews at all and have gained very valuable feedback from the legitimate ones here.

Those who are enjoying our software feedback to us often how impressed they are with the amount of hard work that we put in to create bigger and better updates all of the time. whilst listening to our Customers.

We also get an awful lot of enquiries about the reviews seen here with encouragement and tales that our responses have been seen in a very positive light resulting in purchasing the software. This lets us know that we are doing things right

Finally, we have never and will not ever delete or amend a response to a review. We only add updates.

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Hi

We do not have any reported bugs within our v2.09E that would have any affect on creating your layout.

We actually provide a full list of all templates and their dimensions included within our software where ever needed and so it is not possible to mis sell this , the list is accurate and up to date - have you spoken to us about this as this sounds very very strange?

Bulkheads can be removed within our software with every template that we provide, we have no reported templates where this does not happen - Have you spoken to us about this?

The focus is on the Cargo area where the important layout is created with the front cab not being interactive as it forms part of the 3D van template. That being said it can be adjusted to LHD or RHD with one button

As what you are describing does not seem to be anything that we are aware of we would love to talk to you further as even though you do not provide your name, we would remember any contact with what you mention.

I can assure you that if you had been told a specific model was included but then was not, we would have refunded immediately.

I have messaged you via Trust Pilot in the hope that you will explain further

Kind Regards

Sarah
vanspace 3D Support Team

Resposta da Vanspace3d

20/03/2021

Hey Chris,

We have received two emails from you and have responded to both but have not heard from you, is it possible that you have not located them?

Your initial email stated the following

''We went through the entire process of downloading and starting things up. At the point where we wanted to open and download the pdf ‚‘the $4984 Van Conversion breakdown’’ and also the '‘14 Odd tipps’’, we had no permission to open and download. We bought the product with lifetime access and have no chance to get it?''

vanspace does not not to give permission to read these as you have full access once added to your account, this would be a setting on your system and so we can help with this but would need further information of the error that you have received. Our first thought on this was Anti Virus.

You did not respond to this but sent a second new email stating the following

''It has a lot of bugs, wont save, and we couldn't really plan our van cause, there are not many options to do so. A major problem is the distance of the Wheel Wells. You can not spread them apart, to position them on each side''

We responded accordingly letting you know that it sounded as though you were using the v1.2 online Lite version which will not allow you to save, we also think this as in the V2 you are able to custom the wheel axles.

Reading your review now just confirms this as you mention not being able to download and so this is what we have been attempting to assist you with

With the limited information that we have so far from you and baring in mind that we have not been responded to with any further information that we have requested - we would like to look at the following for you

What OS you are running ? We think possibly Mojave which really does need updating
What is the exact error that you receive when accessing Bonus Materials?
What is the exact error message when downloading our V2?

Once we know this we can get you up and running.

I have sent you a message via Trust Pilot in the hope that we will have a better line of communication as just a few setting adjustments will provide you with full access

If you can not locate, please contact us via Facebook Messenger as that would not be affected by your Spam filters.

We look forward to hearing from you

Kind Regards

Sarah
vanspace3D Support Team

Resposta da Vanspace3d

10/03/2021

Hey Joe,

Thank you very much for your really honest review.

I am sorry to hear that you had initial logging in issues and while we have made the process as simple as possible we do understand that having two passwords can cause some frustrations - we are reviewing this continuously.

I haven't had any other reports about a van being lost when Auto Save is activated but we do recommend that this is only used as a Safety net - It is best to manually save your layout to the original file certainly before closing your session and even through out the session

This way you are not cluttered with Auto Save files every 10 minutes as by saving manually at the end of the session you can then delete all autosaved files

I will pass your very kind comments over to Michelle and Will as you are absolutely right in what they are providing their much loved Van Life Community.

As for teething problems, just let us know what is happening and we will jump straight on it as always

Kind Regards

Sarah
vanspace3d Support Team