Vend by Lightspeed Opiniões 

442
TrustScore: 1 em 5

1,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

They Force you to use their own terminal for accepting payments so they can rip you off even more as it’s not enough with $390/monthly subscription. Plenty of better options available in the market at... Ver mais

Classificada 1 em 5 estrelas

Worst company ever,been trying for 2 months.Changed passwords a quadrillion times.Whatever u do it's impossible.This affects,job, apartment,doctor etc.etc. This syndicate reminds me of, China. An... Ver mais

Classificada 1 em 5 estrelas

Like other reviewers we have been charged £240 for not taking up their payment service despite being a Vend customer for 9 years. I'll repeat CHARGED FOR NOT USING A SERVICE. The mind boggles. Ru... Ver mais

Classificada 1 em 5 estrelas

Try calling the customer support helpline, 0800 1337857, before you commit to anything, when they call you back two weeks later , that may give an idea of the level of service you'll get as a customer... Ver mais

A empresa respondeu

1,2

Muito mau

TrustScore: 1 em 5

442 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,2

Todas as opiniões

(442)

1 opinião nos últimos 12 meses

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Classificada 2 em 5 estrelas

Poor customer support

I was very reluctant to sign up for Vend initially because the reviews were mixed and it was very expensive for the services it provided. However, after their pursuit of me as customer I oblidged. While the features were limited, I used the services for a few months because at the time it was “fit for purpose”. But it’s my recent experience that completely turned me off. I recently transferred my business banking account which resulted in an updated credit card. Initially, my bank rejected their charges as their payment portal was not listed as accepted. Daily I was on the phone with vend support who assured me that there will be no additional charges as we worked through the issues. However, the minute the issue was resolved, my card was charged double. And the customer service representative that was responding to me on the hour, has yet to provide a solution or reverse the double charge. What’s worst is that there is no call center to call. So you sit and wait until someone responds to you. Needless to say, no one is responding. Very poor experience.

20 de maio de 2019
Opinião espontânea
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Resposta da Vend by Lightspeed

Hi Eldri,

Thanks for your feedback and we're really sorry to hear you had an unsatisfactory experience. I've discussed this with our Customer Support Team and I'm aware they've already been in contact with you to explain why this occurred with your account payments.

We're committed to always providing an amazing experience for our customers and we appreciate the feedback.

Best,
BM - Community Manager

Classificada 4 em 5 estrelas

The POS helped me a lot and it's very…

The POS helped me a lot and it's very easy to use.
I found most of my needs by using vend as POS however I couldn't find one very essential feature where the user can select according to his local currency the number of decimals for (cents).
I hope you may reconsider the prices.

15 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

The best ERP I have used so far

Given that I have integrated with various ERPs, Vend had given me control of my inventory and is the most accurate of all that I have used. The e-commerce portal is amazing and the fact that it connects to my private website, it's commendable.

14 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

There are a lot of POS systems to…

There are a lot of POS systems to choose from and choosing the right one is not always easy. Vend has been a perfect fit for us. Allowing us to synchronize with Shopify, helpful reporting, while always providing outstanding service. We highly recommend Vend for your company.

9 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Vend POS is a breath of fresh air

Vend POS is a breath of fresh air. As a reseller, their speedy response and new approach to technology is helpful when servicing our merchants. We are excited to have a new partnership with Vend. Evan was awesome and helpful!

9 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent!

Vend are an innovative company with great resources and friendly staff. Always on hand to answer any queries and talk through any problems.

8 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Prompt Customer Service

Phone support and prompt customer service is amazing from Vend. I sent a support ticket on Sunday and didn’t expect a response until Monday so you can imagine how thrilled I was to receive a reply with the assistance I needed within an hour. The Vend team knowledge is priceless for my business to operate efficiently.

7 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

We recently changed our POS system to…

We recently changed our POS system to Vend. We were a little apprehensive about the transition and how that would go, however we got fantastic support from Vend staff, and the whole process went very smoothly. I would recommend the 'onboarding' package which provides set up support and training - it's very well managed and made things easy. Also the ongoing support from Vend - always providing a quick and very helpful response to resolve any issues that we have. We are very satisfied with Vend - it provides great, accurate, user-friendly data and its very easy to use.

7 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Dont sign up for anything else, buy Vend.

Apart from a few tiny glitches, Vend is almost the perfect POS. Works will with a multitude of separate programs, updated regularly has a really good online training system. Only negative is the process to gain assistance with an issue, no phone number to call.

7 de maio de 2019
Opinião espontânea

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