VENUS Fashion Inc. Opiniões 1330

TrustScore: 3 em 5

3,0

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Classificada 2 em 5 estrelas

Cheap materials and expensive price tags. Why is polyester and spandex used for most of clothing? Those are the cheapest materials.

Classificada 1 em 5 estrelas

I have been buying Venus plus size bathing suits for years. There is no selection in plus size clothing now. If you find a bottom you can’t find a top to match. It’s extremely difficult on the we... Ver mais

Classificada 5 em 5 estrelas

I Love shopping at Venus. The versatility of clothing works for all body types, which compliment basically any size body, small, medium, large, etc. The fashion styles are different. I do get complime... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Love shopping at Venus. Probably my favorite site fife clothing and swim. Great prices, especially with sales. Clothes are usually very well made with consistent sizing. Rarely have an issue. Very sat... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa

Informação fornecida por diversas fontes externas

Founded in Florida in 1982 with headquarters now in Jacksonville, Venus Fashion Inc. is a premiere online and catalog retailer featuring the latest looks and trends in women’s clothing and swimwear. VENUS Swim & Fashion offers quality American-made swimwear and bold, confident styles for any woman’s wardrobe. Visit us online at www.venus.com or call: 1-888-782-2224.


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

1 mil opiniões

5 estrelas
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Respondeu a 73% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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Classificada 1 em 5 estrelas

Venus advertised an item that I've been…

Venus advertised an item that I've been using for years, re-ordered multiple times over the years and ordered by the specific item number. I was disgusted to see that the cut on the item had changed the material was substandard and the company charge double the cost I used to pay for the same exact item. Do not order anything from Venus they are scamming by using an inferior product I believe you can find an item at Walmart that is better. After all these years I will never ever buy from Venus swimwear again.

10 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I have been buying Venus plus size…

I have been buying Venus plus size bathing suits for years. There is no selection in plus size clothing now. If you find a bottom you can’t find a top to match. It’s extremely difficult on the website to put together a two piece swimsuit and the colors and patterns haven’t changed in years. I see from other reviews that the company changed hands. So I guess that’s why. Poor quality no selection and high prices.

6 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I have loved Venus for years but...

I have loved Venus for years. But since the transition to a new company, they have taken sales section out. And clothes i used to see on sale for $15 are now listed for $69. There's never enough inventory. I have money in credit and I just wish I could get my money back instead. Very very sad what happened to one of my favorite clothing company! :(

26 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

All good things must come to an end…

Let me start off by saying I’ve spent thousands of dollars with Venus over the years and have been very pleased. This is my first time trying to order since the new ownership (American Exchange Group) and when I went into my account, they have since deleted all of my previous orders (probably so I can’t compare prices) and I also noticed the swimwear prices are extremely higher than before.I could easily get some bikini bottoms for less than $30, now it’s over $50! I’ve never seen so many “SOLD OUT” items on Venus website before (that’s not a good sign). The return policy has also changed not to mention the demographic of their models on the website and brochures have changed to a more lighter shade🤨 But like everything else, all good things must come to an end. Venus was one of my favorite online shopping sites but not anymore.

3 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

for many years Venus is my store for…

for many years Venus is my store for everything, its been few years the designer changed and the styles are crap, sorry for saying and HM or other stores have better designs then venus. im very sad about this.

30 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Venus will not accept Exchanges or Returns!!!

I wanted to exchange a pair of jeans for a diffferent size. I was told Venus is going through a "transitional" time and they are not honoring exchanges or returns. As of this morning, their website states they will accept returns and exchanges.

28 de dezembro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

I use to buy ALL my tops from Venus but…

I use to buy ALL my tops from Venus but in the last two years their styles have diminished and their pricing has increased. It is sad, I don't purchase from them now because whoever these new stylists they've brought on catered to the exception not the mass. Their designs do not constitute the pricing. I have friends I introduced to Venus saying the same thing. They appealed to the wrong audience and ruined a great name and staple. Good luck, I continue to wish you the best because apart from a miracle you may not be around in time to come unless you make some drastic changes. I will always be rooting for you but definately not buying from you.

20 de novembro de 2025
Opinião espontânea
logótipo da VENUS Fashion Inc.

Resposta da VENUS Fashion Inc.

Hi Tammie. We’re sorry to hear you feel this way and truly appreciate the time you spent supporting us and sharing your perspective. While our collections do continue to evolve, feedback like yours is valuable and will be shared with our team. If you’d like to share more details about the styles or features you miss most, we’d welcome your feedback at socialsupport@venus.com

Classificada 1 em 5 estrelas

A customer who misses the old Venus clothing line

I used to be a customer with a Venus credit card account for over 15 years. I always loved that getting older doesn't mean you have to look old. Venus’s clothing was the type that you could still look good in without seeming old or, on the flip side, trampy. I used to order every other month for years, and lately, the line has declined in appeal. Maybe one item when I used to buy 10 or more. I haven't purchased a thing in over 6 years. Nothing is appealing. Simply put their clothes are ugly AH!

16 de novembro de 2025
Opinião espontânea
logótipo da VENUS Fashion Inc.

Resposta da VENUS Fashion Inc.

Hi Lisa. Thank you for sharing your feedback with us. We’re sorry to hear our recent styles haven’t been appealing to you. We’d be happy to pass your thoughts along to our team. If there are specific styles or details you feel are missing, please feel free to email us at socialsupport@venus.com. Your input truly helps us improve.

Classificada 5 em 5 estrelas

I love everything I’ve ordered

I love everything I’ve ordered. I just wish the shipping was faster and more sizes were available

26 de outubro de 2025
Opinião espontânea
logótipo da VENUS Fashion Inc.

Resposta da VENUS Fashion Inc.

Hi Mikaela! We’re so happy to hear that you love everything you’ve ordered — thank you for sharing that with us! 💕

We truly appreciate your feedback about shipping times and size availability. We’re always working to improve both, and your input helps us know what matters most to our customers.

Classificada 1 em 5 estrelas

Decepcionada y descontenta con el pedido recibido.

Pedí un traje verde oscuro y me lo enviaron en color rojo. Y el modelo no es igual qué el que muestran en su página y la calidad del tejido tampoco.

16 de outubro de 2025
Opinião espontânea
logótipo da VENUS Fashion Inc.

Resposta da VENUS Fashion Inc.

Hi Amparo! Lamentamos mucho que no esté satisfecho con su pedido. Recibir el color y estilo incorrectos definitivamente no es la experiencia que deseamos para nuestros clientes.

Para ayudarnos a solucionar esto lo antes posible, envíe un correo electrónico a socialsupport@venus.com con su número de pedido y una foto del artículo que recibió. Nuestro equipo revisará los detalles y verá qué podemos hacer para solucionar el problema.

Gracias por informarnos sobre esto y, nuevamente, le ofrecemos nuestras más sinceras disculpas por las molestias. Agradecemos su paciencia y comprensión mientras trabajamos para solucionarlo.

Classificada 1 em 5 estrelas

Pedí un traje verde turquesa y me han…

Pedí un traje verde turquesa y me han mandado una chaqueta y un pantalón beige y un abrigo negro.
Todo super pequeño

16 de outubro de 2025
Opinião espontânea
logótipo da VENUS Fashion Inc.

Resposta da VENUS Fashion Inc.

¡Hola Dolores! Lamentamos mucho la confusión con tu pedido y los problemas de talla; definitivamente no es la experiencia que deseamos para nuestros clientes. Queremos solucionarlo lo antes posible. Envíanos un correo electrónico a socialsupport@venus.com con tu número de pedido y un breve resumen del problema. Nuestro equipo priorizará tu caso y trabajará contigo para resolverlo. Gracias por tu paciencia y, nuevamente, te pedimos disculpas por las molestias.

Classificada 1 em 5 estrelas

Estoy muy disgustada,hice un pedido de…

Estoy muy disgustada,hice un pedido de un traje de color marrón ,i me enviaron uno de color rojo,i además la tela en la foto se veía muy buena i de calidad pero en realidad recibí un traje de una mala calidad,no tiene nada que ver con la foto . Le envié un correo para devolver el pedido ,estoy esperando aún la respuesta. Me siento estafada.

9 de outubro de 2025
Opinião espontânea
logótipo da VENUS Fashion Inc.

Resposta da VENUS Fashion Inc.

Hi Maria! Lamentamos mucho su experiencia; este no es el estándar que buscamos. Parece que recibió el artículo equivocado y comprendemos completamente su frustración, especialmente por la demora en la respuesta.

Nos tomamos muy en serio la calidad y la satisfacción del cliente, y queremos solucionar este problema. Envíenos un correo electrónico a socialsupport@venus.com y con gusto lo revisaremos. Gracias por informarnos y, nuevamente, le pedimos disculpas por las molestias.

Classificada 5 em 5 estrelas

Great Company!

Great! Received my order promptly and in full!

29 de agosto de 2025
Opinião espontânea
logótipo da VENUS Fashion Inc.

Resposta da VENUS Fashion Inc.

Hi Charla! We’re so glad to hear your order arrived promptly and in full — that’s exactly what we aim for!

Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to serving you again soon.

Classificada 2 em 5 estrelas

Loyal customer at one time, not so much now…

I used to order from Venus all the time because they offered a great balance of cost and quality. Some of the tops I bought years ago were made with heavy, high-quality materials that looked far more expensive than they were. I still wear them regularly, and they’ve held up beautifully over the years.
Unfortunately, lately, the quality has really declined while prices have gone up. The last few orders I placed were disappointing — the fabrics felt thin and cheap, and the items didn’t seem like they’d last more than one season. I ended up sending everything back.
It’s frustrating because I know how great Venus clothing used to be. I hope they return to using better materials and craftsmanship, even if it means slightly higher prices. Quality matters, and right now, it just isn’t there.

23 de setembro de 2025
Opinião espontânea
logótipo da VENUS Fashion Inc.

Resposta da VENUS Fashion Inc.

Hi Catron! Thank you so much for sharing your experience with us. We’re truly sorry to hear that the recent items you received didn’t live up to the quality you’ve come to love from Venus. We completely understand your disappointment — it’s frustrating when the products you trust no longer meet expectations.

Your feedback is really important, and we’ll be sure to pass it along to our team. We want to make things right and hope you'll give us another chance in the future. If you need help finding higher-quality pieces, our customer service team is always here to assist.

Thank you again for your loyalty and honesty. We truly appreciate you.

Classificada 5 em 5 estrelas

BEAUTIFUL SWIMSUIT

Swimsuit very well made and the colors are beautiful. I am 5'6" and weight 133
I ordered up one size. ( size 10) Whew! Sure glad I did...perfect fit. Love it! You will too!

8 de setembro de 2025
Opinião espontânea
logótipo da VENUS Fashion Inc.

Resposta da VENUS Fashion Inc.

Hi Loretta! We’re so glad to hear you love the swimsuit — and that the fit worked out perfectly! 💙 Thanks so much for sharing your experience and sizing tip. Enjoy! 😍👙

Classificada 3 em 5 estrelas

You get partial orders

You get partial orders, but have limited time to return. Also, if return and don't choose wallet WE pay that fee. So several times I've ordered a swimsuit. One item comes with a wait forever for the next item. That's ridiculous. Why can't they send all at once? You only have so much time to return.

5 de setembro de 2025
Opinião espontânea
logótipo da VENUS Fashion Inc.

Resposta da VENUS Fashion Inc.

Hi Jackie. We’re sorry for the frustration with your orders and returns. We do waive return fees when choosing an exchange or wallet credit, and we appreciate your feedback — we’ll share it with our team to help improve. We’re also happy to look into any backordered items or special situations. Please email us at socialsupport@venus.com with your order details so we can help further.

Classificada 5 em 5 estrelas

Package received within adequate time…

Package received within adequate time and love the swimwear

13 de agosto de 2025
Opinião espontânea
logótipo da VENUS Fashion Inc.

Resposta da VENUS Fashion Inc.

Hi Cynthia! Thanks so much for your message! We're thrilled to hear your package arrived on time and that you love the swimwear.

We appreciate your support and hope you enjoy every wear!

Classificada 3 em 5 estrelas

Exchanging a final sale item for a different size!

I purchase the linen grommet detail midi, I called to see if I could exchange the size, the answer was no. I order the size medium, today 8/18/25 at 3 pm, I just came on to write this review and now the dress is 50% off which is 4 dollars less . So I paid 4 dollars more and I have one dress which does not fit. I have been a frequent buyer the last 7 months. VIP?

14 de agosto de 2025
Opinião espontânea
logótipo da VENUS Fashion Inc.

Resposta da VENUS Fashion Inc.

Hi Phyllis! Thank you for your message and for being a loyal Venus shopper — we truly appreciate you!

We’re sorry to hear the dress didn’t fit and that you missed the price drop by such a short time. We understand how frustrating that can be.

Please reach out to our customer service team with your order details — we’d be happy to review your situation and see how we can help.

Thanks again for being part of the Venus community!

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