Very disappointed in the new product offerings under new ownership. Styles seem very big box store common without being set apart. Looks like I will be spending my $$$$ with Boston Proper styles tha... Ver mais
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Leia as opiniões dos outros
Venus is not the same company as it was some years ago. I used to buy swimwear from Venus all the time. I have some amazing pieces and clothes . I don’t know who bought this company out but you can... Ver mais
It has been one year since I have ordered and till today I haven't received any of the stuff or refund or explanation.... totally fraud....that number on website if not working plus writing emails als... Ver mais
I've been buying Venus swimwear for several years. The last two years have been bad. There's no elastic in the bottom (thigh area/both sides) bathing suits. It's very disappointing. These are not chea... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Founded in Florida in 1982 with headquarters now in Jacksonville, Venus Fashion Inc. is a premiere online and catalog retailer featuring the latest looks and trends in women’s clothing and swimwear. VENUS Swim & Fashion offers quality American-made swimwear and bold, confident styles for any woman’s wardrobe. Visit us online at www.venus.com or call: 1-888-782-2224.
Informações de contacto
11711 Marco Beach Drive, 32224, Jacksonville, Estados Unidos da América
- 1 (888) 782-2224
- socialsupport@venus.com
- www.venus.com
2,4
Mau
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 7% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Loved my purchase!
The purchase arrived fairly quickly and the fit on both items was perfect. Very nice quality, and fabric. They looked as good as the pictures, if not better.
14 de agosto de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Angela! Thank you for your kind words! We're so glad to hear your order arrived quickly and that both items fit perfectly. It’s wonderful to know the quality and fabric met — or even exceeded — your expectations.
We always strive to make sure our styles look just as great in person as they do in the photos, so your feedback truly means a lot.
We appreciate you choosing Venus and can’t wait to help you find more pieces you love!
Venus has the apparel I need to look…
Venus has the apparel I need to look great! Their sale prices can’t be beat. Even though I’m petite I can always find a style to fit me. Love the swimwear and dresses the best.
1 de agosto de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Mary! Thank you so much for your wonderful message! We’re thrilled to hear that you’re loving our styles — especially our swimwear and dresses — and that you’re able to find pieces that fit and flatter your petite frame. That’s exactly what we aim for!
We also love that you’re taking advantage of our great sale prices — looking fabulous and saving? That’s a win-win.
Thanks again for being a part of the Venus community. We can’t wait to keep bringing you styles you love!
I got a great deal on just the cutest…
I got a great deal on just the cutest dress! I got it really fast!
7 de agosto de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Patricia! Thanks for sharing your excitement with us! We're thrilled to hear you scored a great deal on a dress you love — and even happier that it arrived quickly.
We hope you feel amazing wearing it and can’t wait to have you shop with us again soon!
Good communication
It’s easy to order and communication is great in regards the price dropped on my dress that I’ve been eyeing for months and then the additional discount always great so mow I don’t have to wait until Black Friday ,
12 de agosto de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Pami! Thank you for your kind words! We’re so happy to hear that you had an easy shopping experience and that you were able to snag the dress you’ve been eyeing — and at a great price too! There’s nothing better than catching a deal before Black Friday.
We truly appreciate you being a part of the Venus community and hope you absolutely love your new dress. If you ever need anything, we’re here to help.
I’ve order from here many times and…
I’ve order from here many times and have past their name to others!
Not anymore as I order a bathing suit top, I didn’t realize I was stuck w/ something that was too big and it didn’t look as nice as in the pic!
It’s crazy to put something on sale then make it non refundable.
I should be an incentive for their customers!!!
So now I’m stuck with this suit and pissed away 40- dollars not cool will never buy from them again I have no money to throw away which I just did!
9 de agosto de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Karen! We’re really sorry to hear about your experience. We understand how frustrating it is to receive something that doesn’t fit or look as expected.
While we can’t process returns on final sale items, we’d love to see if there’s anything we can do to make this right. Please reach out to us directly at socialsupport@venus.com, we’re here to help.
Customer service not the best
The clothing is very stylish. Most of the time the garments come ture to size. However, The clothing is over priced and they give little to no breaks with free shipping. I was literally 1 cent, 1 PENNY away from free shipping after spending $100. I called customer service to see if they would wave shipping and was told the one penny off made me ineligible and there was nothing they could do for me.
12 de novembro de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Nadine! Thank you so much for your honest feedback. We're glad to hear you find the clothing stylish and generally true to size — that means a lot to us!
We’re truly sorry for the frustration caused by the shipping threshold. We completely understand how disappointing it must have been to miss the free shipping offer by just one cent, and we apologize that we weren't able to make an exception in that moment. Please send us an e-mail to socialsupport@venus.com and we'll be happy to review this situation for you.
I made a purchase from Venus over a…
I made a purchase from Venus over a month ago. They charged my credit card but have not received order. When I checked the tracking information, it stated waiting for pick up. I have called but still waiting on refund. My experience in the past has been reliable but it is not any longer. Will never order from them again. Still waiting for refund.
31 de julho de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Carolyn! We’re truly sorry for the delay and the frustration this has caused. We understand how disappointing it is to be charged without receiving your order, especially after having positive experiences in the past. This is certainly not the level of service we aim to provide. Please send us an e-mail to socialsupport@venus.com and we'd be happy to assist you.
Thank you for your past support, and while we deeply regret this experience, we appreciate you giving us the chance to make it right.
Order was supposedly shipped
Order was supposedly shipped. 2 weeks later tracking says shipper never picked up. I chatted with VENUS agent. Says they've been having trouble with USPS and UPS wanting a fee to pick up items....apologizes and says she'll refund and I can reorder. sounds like a scam company to me. Still watching PAYPAL for my refund
31 de julho de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Beth! We’re very sorry for the trouble you’ve experienced with your order and completely understand your frustration. Your package should have been picked up and delivered as expected, and we sincerely apologize that this didn’t happen. While we have seen occasional carrier delays, this is absolutely not the experience we want for our customers — and we’re certainly not in the business of misleading anyone.
Thank you for your patience, and we truly hope we can earn back your trust.
An order was placed and paid for and deleted with no notification.
An order was placed and paid for and VENUS decides when they would like to cancel orders with no notification. After tracking the order for 3 weeks, we had to reach out to Venus to inquire about our order only to find out they deleted the order on their end. They wanted to give us a refund to reorder the same item only to find out the size was no longer available. Alterations will be required and Venus will not help with cost, discount for the inconvenience and added cost of alterations or give the sale price from the original order date. Waiting for a manager with a 15-20 minute HOLD is very poor business customer service.
28 de julho de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Tonya! We're truly sorry for the experience you’ve had — this is not the level of service we aim to provide. We understand how frustrating it must be to track an order for weeks, only to find it was canceled without notice, especially when the item and size are no longer available. We also regret the inconvenience caused by the long hold time and the lack of resolution around the sale pricing and alteration costs.
While we strive to notify customers promptly about any order issues, it’s clear we fell short in this case. Your feedback has been shared with the appropriate teams so we can improve communication, availability updates, and support response times moving forward.
We appreciate you taking the time to let us know what happened, and we sincerely apologize for the inconvenience caused. If you still need assistance, please contact us at socialsupport@venus.com.
Resposta da VENUS Fashion Inc.
Hi Michael! Thanks so much for the kind words! We're happy to hear everything went smoothly—from browsing to delivery. Hope to see you back again soon!
Wide variety of styles.
I love the wide variety of styles and choices for all occasions. The customer service is excellent.
19 de julho de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Barbara! Thanks for the love! We’re so happy to hear you’re enjoying the variety of styles we offer and that you’ve had a great experience with our customer service. We truly appreciate your support!
Terrible
Terrible. Order didn’t arrive, they don’t respond to emails. Do not buy from this company. Ordered on 14/5 waited and emailed numerous time. Never receive a response.
14 de maio de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Stephanie. We're so sorry to hear about your experience and that you haven’t received your order or a response. This is definitely not the level of service we aim to provide. Please reach out to us at socialsupport@venus.com with your order details so we can look into this and make it right as quickly as possible.
I need to order more often
It was very easy to order and the products came right on time
18 de julho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Colleen! Thanks so much for your kind feedback! We’re happy to hear your order arrived on time and that the process was easy. We hope you love everything you picked out!
Don't buy from this place! RETURNING IS STUPID and you have to keep it
Don't buy from this place, if you don't fit into the clothing you order, or it just fits weird, they make excuses as to why you can not return the product so you are STUCK with something that you get to throw away.
14 de julho de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Cindy! We’re very sorry to hear about your recent experience and truly understand how upsetting it is to feel stuck with an item that doesn’t fit or meet expectations.
At Venus, we always aim to make our return process as fair and straightforward as possible, and we regret that this wasn’t your experience. There are certain conditions outlined in our return policy that may affect eligibility, but our goal is never to leave a customer feeling unheard or unsupported.
We’d love the opportunity to review your order and see how we can make this right. Please reach out to us directly at socialsupport@venus.com, and we’ll do everything we can to assist you.
Thank you again for your feedback — it’s what helps us improve.
The quality is definitely lacking
The quality is definitely lacking, it’s not free to return and if you aren’t tech savvy you need to work to find where to get a refund rather than an exchange or store credit. I personally find that pretty annoying.
3 de julho de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Cathy, thank you for your feedback. We’re really sorry to hear about your experience. We’re always working to improve, and your input helps us do that. If you’d be open to it, we’d love to learn more and try to make this right. Please feel free to reach out to our support team at socialsupport@venus.com.
This review is specifically for the…
This review is specifically for the customer service and policies. I placed an order Sunday evening. As of this morning (Wednesday) it had not shipped. I called to cancel it because it was not going to arrive in time. The lady on the phone said I could not cancel because it had already been picked to ship and would ship today. No problem, I hate to have to go through the hassle of a return, but I understand policies. Now it’s 8 pm and it still hasn’t shipped, so I call back. Since it obviously didn’t ship, clearly they should be able to cancel it. They still say they can’t cancel it, and can’t do basic math with time. I have the entire (evening, not morning) conversation recorded and will post a poor customer service review everywhere I can find to do so. I’ve ordered the clothes for years and have found them to be good, but after this experience I will never order from them again.
2 de julho de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Julie! Thank you for your message, and we're very sorry for the frustration you experienced. We understand how disappointing this situation has been, especially given your long-standing support.
While we’re unable to cancel orders once they’re in the final stages of processing, we know the communication could have been clearer and truly appreciate you bringing this to our attention.
We’d really like the opportunity to assist you further. Please don’t hesitate to reach out if you need help with a return or have any other concerns—we’re here to help.
Great fit! Great look!
I’m always happy with the clothing purchased from Venus. Everything always fits true to size and looks like it does on the model. I’ll continue to shop Venus in the future!
21 de junho de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi! We love hearing that. Thank you so much for the kind words and continued support! We're so happy our styles have been a great fit for you!
Love Sydney Tankini Top
I bought a Sydney tankini top in raspberry to match a pool wrap I had bought from Boston Proper. The tankini is high-quality and fits me well. They look great together.
16 de junho de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Theresa! We love hearing this! So glad the top worked out so well for you—and it sounds like a gorgeous combo with your wrap!
Easy to scroll and filter the results…
Easy to scroll and filter the results to items in my size
2 de junho de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Mary! Thank you for the kind feedback! We're so glad to hear that you found it easy to scroll and filter by size—making your shopping experience smooth is exactly what we aim for.
Customer service is useless and appallingly bad!!
Customer service continues to be appallingly bad! Despite writing several emails to socialsupport@venus, and begging for them to call me, which they did not do, but instead sent another useless email that failed once again to address and correct my issues. All this, after giving them another chance after a customer service manager, Michael mocked me for having a serious illness, and being too ill to return my items within the 30 day return period. Social support did respond quickly and positively after I posted my experience on here, but since then I have had numerous issues, simply trying to request a size exchange through Happy Returns, a week after receiving the order, and giving them another chance after being a loyal Venus customer.
It’s absolutely ludicrous that Happy Returns was rejecting my order#, even after I reached out for help, twice. The response was Happy Returns was having tech issues, try again later. They even provided a broken, unusable link for me to cancel my Venus unlocked. Just why?? I reached out again, practically begging them to call me, all I wanted was to successfully complete a size exchange, but they couldn’t be bothered to reach out to me directly. I called customer service for help, and they told me they were having difficulty accessing the tools necessary to help me. Just what exactly does that mean?? They transferred me to an account specialist who decided that I couldn’t do a size exchange because the XS is not available, even though it is in stock on their website, and clearly available, as I could have ordered 10 of them!! I finally gave up, and tried again today. Nope, the Happy Returns system still isn’t offering me a size exchange, but I could reorder the same dress in XS on their website, and then have the honor of having to pay for shipping, which would have been waived as an exchange.
Your clothes just aren’t worth all the effort I have to put in, to make things even half way right! All this while dealing with a serious illness, that obviously isn’t being taken sincerely by customer service. Would it have killed you to have responded to my emails, and called me on Friday, so we could have solved this together effectively? Shameful meaningless hollow words to proclaim you care about my patronage, yet continually blow me off, when all I wanted was a very simple size exchange. It took more time for you to draft a useless email, than to show humanity, and reach out to me personally to ensure a smooth solution.
I shouldn’t have had to resort to writing this on Trust Pilot to get your attention. Proving that in essence you have very little regard for your customers.
13 de junho de 2025
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi AS! We’re truly sorry for the distress and frustration you’ve experienced. This is not the level of service we aim to provide, and we deeply regret that multiple attempts to resolve your concerns have left you feeling unheard and unsupported—especially during a time when you’re already facing serious personal challenges. While we understand your disappointment, we want you to know that your voice is being heard, and we are committed to improving both our service and communication going forward. Please send us an e-mail to socialsupport@venus.com with your order details and we'd be happy to take care of this for you.
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