Very disappointed in the new product offerings under new ownership. Styles seem very big box store common without being set apart. Looks like I will be spending my $$$$ with Boston Proper styles tha... Ver mais
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Leia as opiniões dos outros
Venus is not the same company as it was some years ago. I used to buy swimwear from Venus all the time. I have some amazing pieces and clothes . I don’t know who bought this company out but you can... Ver mais
It has been one year since I have ordered and till today I haven't received any of the stuff or refund or explanation.... totally fraud....that number on website if not working plus writing emails als... Ver mais
I've been buying Venus swimwear for several years. The last two years have been bad. There's no elastic in the bottom (thigh area/both sides) bathing suits. It's very disappointing. These are not chea... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Founded in Florida in 1982 with headquarters now in Jacksonville, Venus Fashion Inc. is a premiere online and catalog retailer featuring the latest looks and trends in women’s clothing and swimwear. VENUS Swim & Fashion offers quality American-made swimwear and bold, confident styles for any woman’s wardrobe. Visit us online at www.venus.com or call: 1-888-782-2224.
Informações de contacto
11711 Marco Beach Drive, 32224, Jacksonville, Estados Unidos da América
- 1 (888) 782-2224
- socialsupport@venus.com
- www.venus.com
2,4
Mau
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 7% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I have ordered from Venus for years and…
I have ordered from Venus for years and the products have never failed me, not even once.
21 de julho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Peach! Your satisfaction is our priority, and we're always here to provide you with stylish and quality products. We look forward to serving you again soon!
Choose Venus
Venus has amazing swimsuits and dresses. And I received them quickly. I am happy with my purchase.
19 de julho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
HI Veronica! Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your Venus swimsuits and dresses. It's great to know that you're happy with your purchase and that our quick delivery met your expectations.
CHILD SIZES
CHILD SIZES
Sizes are way too small and you are on the hook for shipping! Costumer service is a joke they don't know what they are doing 🙄 I am out $100 and very disappointed! I will be paying to return it just for a refund now not a replacement and I will never purchase from this company again. I have spoken to Venus support over the phone as well as by email same answer! And very unhelpful/ unknowledgeable They kept putting me on hold to look up information and then coming back with nothing.I do not wish to deal with them anymore.It was frustrating and unsatisfying
15 de julho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
We're sorry you were not happy with your purchase. We'd be happy to look into this further. Please send us an email at socialsupport@venus.com, so we can look this up for you.
Good quality, Attractive, Good price!
All the clothing that I bought was great , I have not worn all of it yet, but it’s hanging and everything is fine! I have been buying from Venus for a very long time now and every time I wear something I got from Venus , I get a lot of compliments! Believe me , they have styles for not just young people, but they have some very classy styles for a 64 year old woman which I am! Keep up the good work, Venus!
13 de julho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Thank you so much for your feedback! We're thrilled to hear that all the clothing you bought from us has been great so far. We strive to provide quality items that you'll love wearing. If there's anything else we can do to enhance your shopping experience or if you have any questions, please feel free to send us an e-mail to socialsupport@venus.com. We're here to help!
Classic Blue Suit. Venus Has Everything
I am a loyal shopper of Venus. The clothes are trendy, attractive and good quality. I recently purchased a blue business suit. Not Venus’s usual fare, but it was absolutely gorgeous. The fit was perfect.
25 de junho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Susan! Thank you so much for your kind words and for being a loyal shopper with us at Venus! We're thrilled to hear that you loved the blue business suit you recently purchased. We aim to offer a variety of styles to cater to all our customers' needs, and we're delighted that you found this suit to be absolutely gorgeous and a perfect fit. Your satisfaction means a lot to us, and we look forward to continuing to provide you with trendy, attractive, and good-quality clothing. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us at socialsupport@venus.com. Happy shopping!
DO NOT SHOP HERE
Forget about free shipping or returns! Be aware that if you return an item, not only will you not be refunded the shipping cost, but they will charge you a "return fee". DO NOT SHOP HERE
11 de julho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Tracey. Thank you for sharing your feedback with us. We’re sorry to hear that you were not satisfied with our return policy. To clarify, while original shipping costs are non-refundable, the merchandise itself is fully refundable. Additionally, if you choose a refund, a $6.95 return fee will be deducted from your refund amount. However, to offer you more flexibility, we provide free returns if you opt for an exchange or a VENUS Wallet credit. We hope this helps make your shopping experience more convenient. Please send us an email to socialsupport@venus.com if there’s anything else we can assist you with.
Great products great prices great…
Great products great prices great customer service thru 1800 number.
5 de julho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Theresa! Thank you so much for your kind words! We're glad to hear that you're pleased with our products, prices, and customer service. If you have any more feedback or questions, feel free to reach out anytime!
Resposta da VENUS Fashion Inc.
Hi Anne! Thank you for the wonderful feedback! We're so happy to hear that the swimsuit was a perfect fit for you.
I like Venus clothing
I like Venus clothing. I ordered 2 pair of pants both size 6. One fits perfect, the other is a little big. The tanks I bought didn't have a description. They are cropped and way too short for me. I'm not going to return anything. I may wear the tanks as camis under other tops.
2 de julho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Angela! Thank you for sharing your experience with us! We're glad to hear that you like our items and that one pair of pants fit perfectly. We're sorry for any sizing and item description issues you encountered. Your feedback is valuable, and we'll work to improve our product sizing consistencies and descriptions. We'd be happy to look into these items further, please send us an email at socialsupport@venus.com.
Everything I purchased was better than…
Everything I purchased was better than expected.
28 de junho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Deborah! Thank you for your wonderful feedback! We love hearing that you were happy with your purchases. We appreciate your support and look forward to serving you again soon!
High quality items
High quality items. Always has been. Dependable fit and comfort. Many different styles and colors. I have used Venus for years and will continue to do so! They took me from young adult to mid aged.
2 de julho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Danielle! Thank you so much for your loyalty and kind words! We're so happy to hear that you've enjoyed our items over the years. We look forward to continuing to serve you with great styles and comfort for many more years to come!
Everything I ordered fit perfectly
Everything I ordered fit perfectly. The quality of the clothing is great and I will get many years of use from all that I ordered.
27 de junho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Diane! We love hearing that everything fit perfectly and that you're happy with the quality. Enjoy your new clothes!
I love the style and fit of your…
I love the style and fit of your clothes.
21 de junho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Karen! We're happy to hear that you love our styles and fit of our items. Your support means a lot to us!
I had an account with Venus fashion for…
I had an account with Venus fashion for 5 yrs and paid it all the time and I zero my account and did not use the card for about 3 months and they closed the account. I feel like the company is doing shady business and took the money I worked hard to pay this card. I will never open a Venus credit card and never do business with them again.
Customer of five years
26 de junho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi TT! Thank you for being a loyal customer for the past five years. We’re sorry to hear about your experience with your Venus Fashion credit card account. We understand how frustrating this situation must be and assure you that we strive to maintain transparent and fair business practices. Unfortunately we do not have access to your credit account to view what specifically would have caused the bank to decide to close an account; however, you may contact Comenity Bank in regards to your Venus credit card at the telephone number 1-855-839-2900.
Your feedback is definitely important to us, and we hope to restore your trust in our brand in the future.
Have been a venus customer for 10+…
Have been a venus customer for 10+ years. A couple years ago, you could look in my closet and see mostly venus tags. Boy have times changed. Their clothing styles have gone way down hill and prices keep going up. Ever since they moved their warehouse from Florida to CA, it takes FOREVER to recieve a package! Very disappointed! You've lost a long time customer.
25 de junho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Alisa! Thank you for being a loyal Venus customer for over a decade. We appreciate your feedback and are genuinely sorry to hear about your recent experiences with our products and shipping times.
We understand your concerns regarding the changes in our clothing styles and pricing, as well as the delays in delivery since our warehouse relocation. Your feedback is invaluable to us as we strive to improve our products and services.
We would love the opportunity to regain your trust and address any specific issues you’ve encountered. Please reach out to our customer service team at socialsupport@venus.com so we can assist you further and discuss how we can make things right.
I purchased a swim tankini top
I purchased a swim tankini top. I paid to ship it, $6.95 and since I returned it, I had to pay another $6.95. I will not purchase from them again if I have to pay for a return. Basically, I gave them $15 for nothing. 😡
21 de junho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Lisa, we’re sorry to hear about your recent experience. We understand your frustration regarding the shipping costs associated with your return. At Venus, we strive to provide transparent information about our policies, including shipping fees, to ensure our customers can make informed decisions.
We appreciate your feedback and will take it into consideration as we continually work to improve our services. If you have any further concerns or would like to discuss this matter in more detail, please don’t hesitate to reach out to our customer service team at socialsupport@venus.com.
The site is easy to find what you're…
The site is easy to find what you're looking for. Reviews are also very helpful. Ordering and delivery of the product was fast and efficient. Great shopping experience.
18 de junho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Rita! Thank you so much for your wonderful feedback! We're thrilled to hear that you found our site easy to navigate and our reviews helpful. We strive to make ordering and delivery as fast and efficient as possible, so we're glad to hear we met your expectations. We look forward to serving you again soon!
Love the forward fashions but sizing, returns & some items with really bad smell!
I love the cutting edge fashions at reasonable prices,even though I will not be wearing the bikinis that made Venus so popular as a company. :-) I am able to get orders from the company with very few ordering mistakes although lately I have received lots of duplicates that I am now gathering to return. One thing that makes this difficult is THERE IS NO PAPERWORK or receipt from which to work. At first I thought this was mistake but none of my recent orders have paperwork. I do not know why. The 2nd problem is that several items with plisse fabric from India (I think?) STINK. Yes, they do REALLY REEK/STINK, they smell so bad that washing doesn't help, storing in a bag of baking soda doesn't work, spraying with Fabreze or bathroom smell de-stink sprays don't work--even my Dry Cleaner couldn't get the STINK out. Sigh. So, I have returns to do and do not know how to do them. I guess I will make a list of the items and just mail to Venus in Jacksonville, FL, marked returns. Venus doesn't seem to use RMAs (Return Materials Authorization) either. Very mysterious. So, only order stuff you really might want to keep, is that it? One last thing, because Venus items are reasonably priced and usually fairly decent quality merchandise, that's good. However, sizing from apparently different countries is crazy. I sometimes have to return things because even though that is my usual size, it DOESN'T FIT. There is often no way to tell until you try something on and discover sizing is not going to work. Again, that makes for more returns. So, these 3 things are problems that make me think twice about biz with Venus even though most clothing, most of the time, is OK. Can you fix these things for your valued customers??
5 de junho de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Morgan! Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with your recent orders from Venus. Please send us an e-mail to socialsupport@venus.com and we'd be more than happy to address these concerns with you.
Great Customer service
Customer service is awesome. Very efficient and shows great care for the customer in making the order right. Love Venus timely shipping, quality, style, variety and customer service.
31 de maio de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Jeanne! Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our customer service team and that you're satisfied with our timely shipping, quality, style, and variety.
At Venus, ensuring customer satisfaction is our top priority, and we're always here to make things right for you. Your feedback means the world to us, and we truly appreciate your support. If there's ever anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again soon!
sizes are not consistent
There sizes are not consistent. I ordered a pair of trouser in size 6 they fit perfect. I then ordered 2 pairs of Tailored shorts in size 6. They were very tight. The fit was more like a 4. I exchanged both pairs for a size 8. I am waiting for them to arrive. I did enjoy the Happy returns.
31 de maio de 2024
Opinião espontânea
Resposta da VENUS Fashion Inc.
Hi Annette! It sounds like you've had a frustrating experience with the sizing of our products, and we're truly sorry for any inconvenience caused. We strive to maintain consistent sizing across all our items, but occasionally there may be discrepancies due to different styles or materials used.
We're glad to hear that our Happy Returns service made the exchange process smoother for you. We're committed to ensuring you find the perfect fit, so please don't hesitate to reach out if you need any further assistance or if there's anything else we can do to help. We appreciate your feedback and are always working to improve our products and services.
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