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2,9
Aceitável
17 opiniões
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de um mês
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Do not buy from Vesimi Design
Do not buy from Vesimi Design. Scammers! Cheap, garbage products. On the bottom of the item it says "Made in China." By definition garbage. Paid an inordinate amount for shipping and then received another invoice from FedEx on top of that. Should not be a customs charge for an item made in China. Will never buy from them again.
18 de fevereiro de 2026
Opinião espontânea
Resposta da Vesimidesign
Hi, I would like to ask for your order number, because we do not register any orders under this name. Furthermore, we do not understand the accusation of "Cheap, garbage products", when our products that we send abroad are luxury well-known brands of home accessories, decorations and bathroom equipment. These brands are known all over the world for their quality and, of course, the associated higher price. So your statement is not based on the truth.
Furthermore, it is impossible for Fedex to send you a "shipping invoice" again. And if you are really our customer and the goods were sent to the USA, then the only thing you could have received from Fedex were customs documents and not a shipping invoice.
This is a standard process in customs cases, but if you are making purchases from abroad, especially to the USA, you need to take into account that this can happen.
So once again, I would like to ask you for your order number so that we can focus on the legitimacy of this review.
Thank you and have a nice day.
Best regards, Miroslav Filipin, COO from Vesimi Design
Have Not Received Order
30 days and still have not received my package. FedEx says you are not providing customs with the information
Rhett Flowers
3 de março de 2026
Opinião espontânea
Resposta da Vesimidesign
Hi,
May I ask for the order number and what product was included in the shipment? I must admit that I do not fully understand the problem that led to this negative review?
However, when it comes to customs clearance of a shipment to a country such as the USA, you must provide the customs clearance documents requested by Fedex.
Thank you for the clarification and please contact me for assistance at: miroslav.filipin@vesimidesign.com
Have a nice day.
Best regards, Miroslav Filipin, COO from Vesimi Design
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Amazing experience! The seller was incredibly kind, helpful, and professional throughout the whole process. Communication was clear and friendly, and they made me feel comfortable with my purchase. Thank you for your great customer service and support. I highly recommend this shop!❤️❤️❤️
19 de fevereiro de 2026
Opinião espontânea
Resposta da Vesimidesign
Hi,
Thank you very much for this very nice review and we look forward to any further cooperation.
Best regards, Miroslav Filipin, COO from Vesimi Design
Very well packaged
I orderd mckenzies child oven dishes heart shaped. From the Netherlands this is the only retailer I believe. It took Some time to get to me but then also Christmas and new years where in the middle and it was stuck a week at fedex. My order was packaged really well and i got my oven dishes in perfect shape. Overal great experience and would order Again thankyou very much. Would recommend just know shipping takes a little while but to me that is worth it.
16 de janeiro de 2026
Opinião espontânea
Resposta da Vesimidesign
Thank you very much for your review and for taking the time to write it. Unfortunately, in this case, the holidays played a role and there was a delay.
Have a great time.
Best regards, Filipin
Never sent my order
Never sent my order, stopped answering my email requests for updates, except once when threatened with a credit card dispute. Gave them more time after this, but they ignored my emails. You get the point...95% sure it's scam. 5% just incompetent and not a real business. Meanwhile my $500 worth items went up in price while I was mistakenly waiting for VESIMI.
27 de novembro de 2025
Opinião espontânea
Resposta da Vesimidesign
Dear Marina, you ordered on 30.9. A&H towels and rugs are produced in Portugal as mentioned by every product, lead time is usually 4-6 weeks. You opened a chargeback in your bank before we were able to send the products. If chargeback is opened, the money are immediately deducted from our Shopify account. The payment is usually back on your account in a few days. So please check your account or contact your bank. Thank you.
My order ok
I was contacted by customer service and the problem was resolved. They sent me part of my order via express shipping with a small gift that we greatly appreciated.
I thank the team.
15 de dezembro de 2025
Opinião espontânea
order without response and its return
Isent you an email as you requested, to the email address you provided, but I still haven't received a reply.
I find this unprofessional.
If you cannot deliver, you must issue a refund.
10 de dezembro de 2025
Opinião espontânea
I never got the product
I never got the product. They do not answer emails and I did not get my money back. Many people on Instagram say the same. Be careful – this seller is a scammer.
15 de setembro de 2025
Opinião espontânea
Resposta da Vesimidesign
Hi,
please tell us what order number it was and who the order was invoiced to so we can check this. However, if you ordered custom products from Abyss Habidecor that were not in stock and then made a "refund", you can't be surprised that we didn't send the products after they were in stock.
Thank you for the clarification.
Best regards, Filipin
Never respond to emails
These people never respond idk how to get them to send my order
13 de novembro de 2025
Opinião espontânea
Resposta da Vesimidesign
Hello Ethan, we were in contact via email just few minutes ago, right?
Lack of communication
So, I have to change my negative feedback I left before, coz finally I received my order. It took a bit too long and although it’s understandable that some items may take longer to get, but minus of that store is lack communication with clients, Ive never e received an answer from customer service to my questions, the only thing that helped was leaving a feedback here and Instagram. One simple explanation would change a lot.
14 de agosto de 2025
Opinião espontânea
Resposta da Vesimidesign
Dear Marina,
I just replied to you a few hours ago on Instagram; I see you didn’t notice it.
I found your orders. You ordered Abyss & Habidecor. Sorry for longer production, but Portugal have a 3-week holiday in August, like every year, just like Italy. After that, it takes a regular 4-8 weeks to produce. The orders from 08-09 for Abyss are on the way to us, and we expect all of them by the end of this week. All this information is available on the website.
Lead time - right under the add to Cart button.
Italy and Portugal Public Holidays - in Contact us section: https://vesimidesign.com/pages/contact
and here you can check the tracking number of cartons coming to us: https://tracking.dpd.pt/track-and-trace?reference=09632961062991H&navigation=0&genericSiteIdent=
We ship to customers the same day we receive the goods.
Thank you for understanding and your patience.
Best regards,
Veronika
6 weeks since the day of purchase and nothing is shipped
I purchased two sets of towels back in May and nothing had been shipped to dates.
Got reply to my first inquiry "products are produced directly for each customer in Portugal. It is mentioned by the product description, under the "add to cart" button. Could you please let me know if you can see the text? Because a lot of customers asking us about this."
1) nothing is mentioned on the website
2) after waiting for more then 4 weeks I sent another inquiry - no reply
16 de junho de 2025
Opinião espontânea
AVOID AT ALL COST - SCAMMERS!
Purchased a bath mat which apparently had a 3-6 week production time - wasn't shown on the weboage, only confirmed after I enquired
We're at 10 weeks now and no response from the company, have carried out a charge back with my credit card - AVOID!!!
26 de maio de 2025
Opinião espontânea
Fantastic service !
I’m already for almost 2 years client by vesimi design. I’m very content of her services she’s a sweet and trustworthy lady, someone who does her work with a lot of love and passion. I’m so grateful and happy that i discovered this site :)
13 de maio de 2025
Opinião espontânea
Great buy
I bought a wooden sink. Beautiful work. I'll order another battery 😍
9 de maio de 2025
Opinião espontânea
they dont send
its all a scam, i purchsec this red stone toilet brush holder, and no sign of it being shipped.I contscted them and i was told they were very busy and the item would be shipped this week (17-21).
well the week about to dnd and nothing i have messaged them several times adking for cancellation an no answer, after 30 days my credit card provided will recover the ammout 2145 order number
6 de fevereiro de 2025
Opinião espontânea
Resposta da Vesimidesign
Hi,
yes, unfortunately it is true that we did not send the shipment immediately because the toilet brush from this order was not in stock. This information was stated on the product and you did not read it. After the product was in stock, I contacted you to see if we should still send the products and in the meantime, unfortunately, you made a "chargeback" and did not respond to the email. You subsequently created a profile for us on this "supposedly fair portal" which has already deleted many positive reviews from our satisfied customers and we never found out why.
Thank you for your understanding and have a nice evening.
Best regards, Filipin
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