It was a very scary time for us as we didn’t know what was wrong with our dog Sonny Everyone was very friendly and kind from the reception staff to the vets and nurses We were kept updated throughout... Ver mais
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Amazing treatment and centre We were away in our motorhome when our dog took at turn for the worse. We attended out of hours emergency vet. Our beloved dog was in overnight and received IV anti... Ver mais
A empresa respondeu
Prompt responses from call centre. Was communicated with clearly throughout. At the emergency clinic we were seen in a good time given that it is first come first served with the proviso that emergenc... Ver mais
A empresa respondeu
Vets now is a portal in your hour of need. All veterinary staff were calm and reassuring. However, I found the female receptionist disrespectful for addressing me as darling when I'm a female in my 7... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Vets Now
Escrito pela empresa
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Informações de contacto
Penguin House, KY11 8SG, Dunfermline, Reino Unido
- 01383 223902
- enquiriesteam@vets-now.com
- www.vets-now.com
4,2
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25 mil opiniões
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The staff were amazing and so helpful…
The staff were amazing and so helpful with Ellie.
Can’t thank them enough 👍
17 de junho de 2026
Resposta da Vets Now
Your message made our day, John. We'll be sure to share this with the Vets Now Kilmarnock team - thank you for taking the time. Have a good day
Best service
Best service, staff are amazing. Very knowledgeable and attentive. Thank you!
17 de junho de 2026
Resposta da Vets Now
We are so glad our Vets Now Hospital Glasgow team provided such a positive experience for you. Thank you for your kind words.
Resposta da Vets Now
HI Kevin, we are so pleased you had a positive experience with our Vets Now Gateshead team. Thank you for your kind words. Take care
I was upset
I was very upset. We came from Sandbach because our vet clinic was closed because it was Sunday. The doctor couldn't examine my dog because he wouldn't let us. The visit lasted 10-15 minutes. We were prescribed medication, but we didn't need one of them because our vet doctor said it wasn't necessary. The visit cost 399 pounds. They just bought an antibiotic. And today we were at our vet clinic, where they pulled the eardrum out of his ear. Before that, they gave him medication to make him sleep, took blood for analysis, prescribed medication for him to take home. They did a good job, and it cost 420 pounds. It was understandable to me. And what did we pay 399 for? Because it was Sunday? Thank you for your time.
16 de junho de 2026
Resposta da Vets Now
Hi Olena, I know it can be very frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime veterinary practice. We've broken down where our costs go here if you'd like to find out more: https://bit.ly/2ybF2sc.
If you’d like to query your bill or speak to us about anything we’re here for you on customersupport@vets-now.com.
Avoid if possible
The issue is cost - £435 to have care for a cat with an eye infection- including HUGE mark up of drugs that cost £1.90 but charging me £25!!! 💸At least you are open about this in your invoice 😂honestly don’t understand how you can be allowed to run this service in this way.
16 de junho de 2026
Resposta da Vets Now
Hi Nadia, I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
If you’d like to query your bill or speak to us about anything we’re here for you on customersupport@vets-now.com.
I left feeling relieved my pet had…
I left feeling relieved my pet had receive the best care.
14 de junho de 2026
Resposta da Vets Now
Hello there, we're delighted to hear your feedback - thank you for taking the time.
Our experience is always of a high…
Our experience is always of a high standard and always happy with their service and they treat all animals with respect
15 de junho de 2026
Resposta da Vets Now
Thank you for the lovely feedback, Ms Walker. We're so pleased we could help you and your pet.
No one ever wants to go to the out of…
No one ever wants to go to the out of hours emergency vet but when you do this is how it should be. The set up of the reception is excellent, the staff where incredible and the Vet was honest and empathatic. If only more vets operated like this.
5 stars
14 de junho de 2026
Resposta da Vets Now
Your message made our day, Victoria. We'll share this with the Vets Now Guildford team; thank you for taking the time.
Great and friendly service explaining…
Great and friendly service explaining everything
16 de junho de 2026
Resposta da Vets Now
Hi Jenny, thank you so much for sharing your experience. It means a lot to us.
Resposta da Vets Now
Hi Gary, we're delighted the team at Vets Now Bradford were able help you and your pet.
Much needed service…
A little wait but when seen Very professional and informative..came away satisfied
15 de junho de 2026
Resposta da Vets Now
Hi Mr Salisbury, it’s great to hear you had a good experience at our Vets Now Coventry pet emergency service.
Emergency appointment for my dog
Very easy to get an emergency appointment on a Sunday. Helpful reception staff. Seen by a lovely vet who explained everything very clearly and was great with my injured cockapoo. Given a summary of discharge treatment by a veterinary nurse who was great too. A very smooth process. Excellent service.
14 de junho de 2026
Resposta da Vets Now
We're so glad we could provide a smooth and excellent service during your pet's emergency in our Vets Now Nottingham clinic. It's wonderful to hear our team was helpful and clear in their explanations.
Our vet Yasmin was incredible (as we're…
Our vet Yasmin was incredible (as we're the nurses and other staff)
My dog was near death and she worked wonders. She was completely transparent with costs and helped me with my insurance. I'd give more stars if I could.
16 de junho de 2026
Resposta da Vets Now
Hi Laura, we're delighted your dog is now doing well. Wishing you both all the best.
Fast, friendly, emergency service
Excellent service from our initial phone call, to seeing the vets as an emergency on a Sunday. Our dog has anxiety issues and the staff and vet were brilliant with him and managed to remove a stick from his throat without sedation. Giving him care and a massage to calm him. Would highly recommend
16 de junho de 2026
Resposta da Vets Now
Hi Debbie, thank you for your great review, I'll make sure we share this with the team in Vets Now Newport. Take care
The staff
The staff, especially Rosie, were amazing. They gave an understandable prognosis, and were very kind and compassionate
16 de junho de 2026
Resposta da Vets Now
We're so glad our team at Vets Now Preston provided kind and compassionate care during a difficult time, Jeremy. Thank you for your feedback.
Lovely staff and great care for our dog…
Lovely staff and great care for our dog Cooper
13 de junho de 2026
Resposta da Vets Now
Good morning Karen, we're so glad you and Cooper had a positive experience with our Vets Now Peterborough team. We appreciate your kind words
An emergency vet that preforms in an…
An emergency vet that preforms in an emergency. Phoned and appointment straight away. Drove straight there. No waiting seen straight away. Life saving care given to Darcy. Can’t fault it. Lots of phone calls to keep me updated. The Bupa of emergency vets. Thank you and Darcy says Thank you
13 de junho de 2026
Opinião espontânea
Resposta da Vets Now
We are so glad our team could provide such good care for Darcy. We appreciate you sharing your positive experience and kind words. We hope Darcy is recovering well. Thank you
Staff very kind and calm
The receptionist was very lovely and calm, and the vet was very friendly and reassuring too. As everyone was so calm I didn't realise HOW serious my cats condition was, but for that I am glad as I wouldn't have slept at all. The next morning our normal vets updated us on how serious it was but that he had responded very well over night. The vet also sent me updates throughout the night which I really appreciated. It was very expensive as all emergency clinics are, but the treatment my cat received was great and the staff were very kind and calm.
8 de junho de 2026
Opinião espontânea
Resposta da Vets Now
Thank you for the lovely feedback, Lucy. We're so pleased we could help you and your cat.
Insurance admin fee
Vet was lovely. Charges are absolutely crazy. We were there 5 minutes or less and charge was over £400. I was asked if I would be putting the charge through insurance and was told there would be an extra £35 admin fee if so. Our appt was last Tuesday and vetnow has still not sent info to my insurance company. My regular vet sends replies to the insurance same day and makes no extra charge.
9 de junho de 2026
Resposta da Vets Now
Hi Mrs Raffe, I know it can be frustrating having to pay for an unplanned trip to the vets. Much like it is for other out-of-hours services in other industries, It's more expensive to run an out-of-hours pet emergency service than a general daytime practice. We've broken down where our costs go here if you'd like to find out more: https://bit.ly/2ybF2sc.
With regards to the insurance admin fee, the veterinary surgeon is making a professional declaration that, to the best of their knowledge and belief, all information provided on the form is true and complete and that the fees charged are no more than the fees they would normally charge their clients. Completion of the form is more than an act of administration, rather a professional statement, similar to a doctor’s letter for example, which would be required to verify information given to an insurance company. As such, completion of the form attracts a fee.
In respect of insurance claim delays, our team are working to clear some current outstanding claims. If you share your details, we'll prioritise a review.
If you’d like to query your bill or speak to us about anything we’re here for you on customersupport@vets-now.com.
Very good and caring but quite expensive
Very good and caring but quite expensive
15 de junho de 2026
Resposta da Vets Now
Hi Jane, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
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