Vidalux Opiniões 1097

TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The walk-in bathtub is comfortable and easy to use. The door mechanism feels very secure and the anti-slip surface is a great safety feature.

Classificada 5 em 5 estrelas

Steam builds up quickly and evenly. It's perfect for relaxing or clearing up sinuses during cold season.

Classificada 5 em 5 estrelas

A good lead time for delivery for my 900x900 Pure Cabinet. An easy installation with very good build instructions for any one with good DIY skills. The actual build quality is very good with no si... Ver mais

Classificada 5 em 5 estrelas

Purchased recently the 2 person infrared sauna, it is fantastic! Reaches a great temperature and the position of heating means the heat is evenly distributed, I get a very good sweat. The quality of t... Ver mais

Informações sobre a empresa

  1. Loja de acessórios para casas de banho
  2. Renovação de casas de banho
  3. Loja de bricolage, casa e jardim
  4. Loja especializada em saunas
  5. Centro de bem-estar

Sobre Vidalux

Escrito pela empresa

Vidalux Logo

Who We Are:

The UK’s largest manufacturer and supplier of steam showers, saunas & Baths

We have sold, serviced, installed, innovated, developed and designed more than any other manufacturer in the world – no other leading company in our niche can claim to have as much experience, insight, innovation or knowledge as Vidalux

Our Aim Is Simple

At Vidalux we believe in honesty, transparency and good old-fashioned quality at a reasonable price

We believe everyone should be able to have the luxury they deserve and be able to combine lasting quality and service whilst still having change in their pocket

Did You Know That We

  • Have the largest network of retailers in our niche that trust our quality over all others
  • We're the first in the UK to offer Hybrid Sauna's
  • We have many innovations like our game changing 'Complete Heat' Sauna's
  • Allow a full customisation for our shower cabins
  • Offer DAB Radios in our steam and showers cabins

Vidalux has for a long time been a leading innovator, others simply imitate VISIT OUR WEBSITE contact support

UK's Best Rated Sauna's

UK's First All-In-One Hybrid Saunas

UK's First All-In-One Hybrid Saunas
Vidalux's patented 'Complete Heat' technology in our Hybrid saunas means you can have all three systems in the same unit with no compromise in the performance of either system

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

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Respondeu a 92% das suas opiniões negativas

Geralmente responde dentro de uma semana

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Classificada 5 em 5 estrelas

A good quality product.

A good lead time for delivery for my 900x900 Pure Cabinet.
An easy installation with very good build instructions for any one with good DIY skills.
The actual build quality is very good with no silicone visible within the cabinet.
Would recommend this cabinet to anyone for quality and price.

4 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great quality and price

A great quality sauna at a great price. I was concerned it may be difficult to assemble but it simply a few over centre clips (two per side) and it was built in less than an hour. It warms up quickly and eases my aches after my gym workouts. Thoroughly recommend.

19 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Bought a 3 person infrared sauna from…

Bought a 3 person infrared sauna from this company. It’s amazing! Customer service is 100%! They didn’t hesitate to help me when I hadn’t connected it properly! They even sent new bulbs free! Amazing sauna amazing customer service! I’ll defo buy my next one here!

I’ve had it over a year and we love it! Great after a run or just to destress with cold showers! If you’re thinking of buying……. Go for it! I wouldn’t be without one now! Easy to put up too!

I cannot share pics…..

21 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Purchased recently the 2 person…

Purchased recently the 2 person infrared sauna, it is fantastic! Reaches a great temperature and the position of heating means the heat is evenly distributed, I get a very good sweat. The quality of the wood is excellent. Highly recommend this, great for price too.

28 de março de 2026
Classificada 5 em 5 estrelas

Purchased a Vidalux 2 person premium…

Purchased a Vidalux 2 person premium infrared sauna.
Excellant delivery service arrived safely and arrived on the 9th of February on time.
Followed the online video to build it ourselves and found it reasonably easy to do with 2 people.
We are both very happy with quality and finish of our sauna.
We have been using it since the 11th of February all most every day. Would highly recommend this product and the excellent service received.

9 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Good Value for the Price

Compared to other brands we looked at, Vidalux offered much better pricing for similar features. Our hydro massage bath works beautifully and the jets are strong enough to really relax your back.

21 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Do not touch this brand

Do not touch this brand
My shower cabin glass exploded for no reason at all , thankfully nobody was in it at the time , replacement panel took 20 weeks but they sent the wrong size and am still waiting for the correct panel since July 2025 I would strongly avoid this company

19 de março de 2026
Opinião espontânea
logótipo da Vidalux

Resposta da Vidalux

Dear customer,

Sorry to hear of the concerns. I can see that the panel has been on order since 18th September 2025 when we received payment from you for the replacement due to the concern not being a manufacturing fault and accidental damage at your side. (This is a very old discontinued unit)

There was a mix-up: we produced the wrong panel and sent it to you, and the process unfortunately had to start again. This is a unique one-off concern, but one that we apologise extensively for - I can see we have heavily discounted due to the concerns to now only the delivery cost

The good news is that the panel will soon be with us, and we'll provide this to you just as soon as it arrives.

Classificada 5 em 5 estrelas

The service was excellent both on the…

The service was excellent both on the phone and on the website which was very easy to get round. The sauna arrived on time with updates on time of arrival. The sauna is very easy to build and very simple connection. And works very well. Would highly recommend this company.

19 de março de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Good Sauna

This sauna was an easy build to put together. Parts can be heavy i.e glass so you need 2 strong people to lift and move around. The heat output is great for me. Unfortunately one of the heat bulbs in the front facing heater came broken but they did send a replacement. He did send instructions on how to replace but It looks a bit fiddly for me to figure out and rather than break the new bulb I have left it until I can get an electrician to take a look. Although this means it is incomplete I wasnt too faffed about it as the heat out put is good enough for what I needed it for. I think i would have given it 5 stars if I didnt have the inconvenience of the damaged bulb but they are always on hand to respond to customers.

1 de novembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

A painful experience, eventually recovered. Excellent item.

A very disappointing experience. Ordered the item that was showing as in stock. Paid additional for the express delivery, on top of the very high delivery charge. After 2 days, and no contact - messaged customer service. was advised that the item isnt actually in stock, and stock not expected until June. The item still shows as in stock on the website - so be very careful about believing what is shown.

Update following reply from Vidalux below:
If the item arrives in a reasonable time, and the refunds are fully processed as agreed - then I will update my review accordingly - however as it stands, only 50% of the agreed refund has been processed, and I still have no tracking details or confirmed delivery date.

Update 28 March. Item eventually arrived on the 23rd. Refund for next day delivery was eventually refunded - however the reply below is not fully accurate. Only the express delivery charge was refunded (they still charged approx £100 for delivery). Also the resolution was not proactive, it required me to contact them. It is also not accurate to say the issue was down to my location, as they themselves admitted it was a system issue that meant the order was not processed for over 2 days.
No issue with the item, works brilliantly. Changed to 4 stars / still not 5 due to the effort it took to get resolved,

17 de março de 2026
Opinião espontânea
logótipo da Vidalux

Resposta da Vidalux

Hello,

Thank you for sharing your feedback. At Vidalux, we pride ourselves on our 4.8★ service record, and it is always our goal to ensure a smooth journey from engineering to installation. We sincerely apologise for the initial confusion caused by an error on our site during your order process.

I would like to provide some clarity and reassurance regarding your delivery:

Proactive Resolution: We have already processed a full refund of your delivery charges as a gesture of goodwill for the technical discrepancy.

Logistics Transparency: While we strive for speed, our Express Delivery service is subject to geographic limitations. As explicitly detailed in our shipping policy, certain postcodes—specifically within the Highlands—require additional transit time due to their remote nature.

Current Status: I can confirm your item has been dispatched and is currently with our specialist team. They are prioritising your delivery to ensure it reaches you ASAP.

We are committed to the long-term value of your purchase and want to ensure you are supported well beyond the delivery date. Given that we have rectified the error and the item is on its way, would you be open to reconsidering your review once your product arrives and you see the quality of our craftsmanship firsthand?

We look forward to getting your wellness journey started.

Warm regards,

The Vidalux Team

Classificada 5 em 5 estrelas

4 person full spectrum infra red sauna

Bought a 4 person full spectrum infra red sauna, exceeded all expectations, use it every day (only 2 months in) instructions were in lid instead of base so strughled assembling, but interactive customer service really efficient. 100% recommend for price, could pay 10x for similar product

20 de fevereiro de 2026
Opinião espontânea

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