Ordered a pair of Gabby trainers for my partner 70th birhday on the 12th October they said next day delivery i paid 5.99 delivery cost they didn't come i tried ringing 10 plus time no one answere... Ver mais
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Leia as opiniões dos outros
I have purchased several pairs of shoes from Vionic and have been delighted with all of them. I have issues with hip pain (in my forties) and Vionic shoes are the only ones I have found that help. Rec... Ver mais
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The Evri courier returned my slipper order to Vionic Shoes without my permission and I had to contact customer services. Kimberley was a delight to deal with and she managed to get everything sorted... Ver mais
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I have been wearing Vionic footwear for a good few years now. Love them, so comfortable and really help relief hip and back pain. This week I ordered 2 pairs of boots in their sale, I loved both pair... Ver mais
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Informações sobre a empresa
- Loja de calçado
- também em
- Loja de acessórios de moda
- Loja de botas
- Loja de moda feminina
- Loja de moda masculina
Informação fornecida por diversas fontes externas
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Informações de contacto
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Reino Unido
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
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733 opiniões
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I found 'Vionic' by accident
I found 'Vionic' by accident, shopping for better quality trainers. I was surprised to find such good quality, leather trainers. Unfortunately, I had to return them as there were too big, but I will return to buy the half size that I need. The return process, was great, simple to use. There were beautifully wrapped and boxed, a quality item. Thanks
17 de setembro de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your lovely review! We're delighted you discovered Vionic and appreciated the quality of our leather trainers, as well as the presentation and packaging. We're sorry the size wasn't quite right, but we're pleased to hear the return process was simple and hassle-free. We look forward to welcoming you back soon and hope the half size is the perfect fit!
Many thanks - Customer care
Selling out of stock items
I wasn’t going to leave a review, but they keep emailing me for one so I’ll leave one.
I ordered a pair of trainers on the website, first time ordering from this company. A few days later I get an email telling me my refund has been processed- no explanation etc so I wondered if it was a mistake. I emailed them to query it and was told they are now out of stock so cannot be sent. Don’t think I’d bother using this company again.
14 de setembro de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your feedback. We're very sorry for the disappointment and confusion caused by your experience.
Unfortunately, while your order was being processed, the item became unavailable due to high demand. As we were unable to fulfil the order, a refund was issued straight away to ensure you were not charged for an item we could no longer supply.
We appreciate that receiving a refund notification before an explanation was frustrating, and we're sorry that our communication did not provide greater clarity from the outset. Your comments have been noted, as they help us identify areas where we can improve our customer experience.
Thank you for giving Vionic a try, and we apologise again for the inconvenience caused.
Many thanks - Customer care
Vionic Customer Service
I contacted customer services for advice on a walking shoe which would support me for a walking marathon.
The reply came back the next working day, with guidance on the best walking trainer (& why the one I chose was not as suitable).
I have placed an order today and, as the saying goes, the proof will be in the pudding.
I do love all my Vionic footwear I have purchased over the years. They offer great support for plantar fasciitis and general foot support.
13 de setembro de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your kind feedback! We're delighted to hear that our customer service team could help you choose the right trainer for your walking marathon. It's also wonderful to know that Vionic footwear has provided you with great support over the years. We hope you love your new trainers, and we wish you the very best with your walking challenge!
Many thanks - Customer care
Ordered some new walking trainers
Ordered some new walking trainers. After 2 weeks they hadn't arrived. Usual arrive within a week. Contacted customer service, offered a full refund or another pair. My new pairs arrived within a few days. I'm very pleased with them.
15 de setembro de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for sharing your experience! We're sorry to hear there was a delay with your original order, but we're pleased that our customer service team was able to help and quickly arrange a replacement. It's wonderful to hear that your new walking trainers arrived promptly and that you're very pleased with them. We truly appreciate your patience and support, and we hope you continue to enjoy your new trainers!
Many thanks - Customer care
Superb quality and fit
Superb quality and fit. Strong supportive construction. For the first time in years I am able to wear a shoe with a heel in comfort. Life changing! I need their wide fitting, I wish they did mote styles in wide fit. They are expensive, I limit myself to sale purchases, but oh so worth it!
1 de setembro de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you so much for your wonderful feedback! We’re delighted to hear that our shoes have made such a positive difference to your comfort. We really appreciate your support and will certainly take your feedback about offering more styles in wide fittings on board.
Many thanks - Customer care
Availability of Unisex Insoles?
I was invited by Vionic to write a review concerning my experience with them. So here goes!
I emailed Vionic Customer Services to ask them when their Unisex insoles would be back in stock in the medium size. I also asked if it was possible to cut a larger size down. I had read a lot about the product and I was anxious to try them. Although, I really wanted the correct size. I am a great believer in that correct posture when walking, is beneficial for the spine.
I waited ages for them to reply. In fairness, I did realise that they were probably busy. A reply eventually came, and I was informed that yes, you could cut them, but only by one size. I replied back. Apart from giving them a few more details, I realised that the agent hadn't really answered my question about stock of the medium size. The second reply from them took even longer than the first. It just said that the type of insole I should wear was the Relief Fuller Insole!?
Really Vionic!!!!
The email also said that the Unisex insoles in the medium size were out of stock!????
Again, there was still no explanation of wether, or even when, the Unisex medium would be back in stock!
I sent yet another reply, to the effect that the Unisex was the type I was asking about in the first place!
To top all that off, I was invited to write a review on Trustpilot about my experience with them.
Well, if you're suitably confused then join the queue!
I can't believe that a simple question about stock, would become so complicated. I do find that a lot of people do not read emails properly, as this isn't the first time that I have had to tear my hair out when emailing an enquiry to a Customer Services team, or to discuss a problem.
The reply from Vionic seemed heartfelt and eloquent. However, I'm still in the dark as to when the Unisex Insoles will be in stock!?
10 de setembro de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for taking the time to share your experience. We're sorry to hear that our responses did not fully address your questions and that the communication caused frustration and confusion. We appreciate your feedback regarding both the response times and the clarity of the information provided. Your comments will be shared with our team as we continuously work to improve our customer service experience. Thank you again for bringing this to our attention.
Update - We have sent an email to you today, with more details regarding the unisex insole.
Many thanks - Customer care
Evri at fault, not Vionic
Evri failed to deliver my shoes despite claiming to have done so. Vionic replaced them very quickly. Evri deliverd the replacement package to a Post Office. Evri have an awful reputation and I suggest that Vionic discontinue using them.
8 de setembro de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your feedback. We’re very sorry to hear about your experience with the delivery of your order. We’re pleased we were able to resolve this quickly for you, and we sincerely appreciate your understanding and patience.
Many thanks - Customer care
Good service
Excellent communication. Quick reponse. quick delivery.
6 de agosto de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with our communication, quick response times, and speedy delivery. We really appreciate your kind feedback and hope you enjoy your VIONIC footwear!
Many thanks - Customer care
Waiting for refund
Waiting for refund to be processed for over a week. Company don’t respond to emails. Their phone number doesn’t work. I’m owed over £400 and not happy having to wait this long for it.
11 de setembro de 2026
Opinião espontânea
Resposta da VionicShoesUK
We’re very sorry to hear about your experience and sincerely apologise for the delay in processing your refund, as well as the difficulty you had trying to reach us.
We completely understand how frustrating this must have been, particularly with over £400 outstanding. We have checked your account and can confirm that your refund has now been processed.
Please accept our sincere apologies for the inconvenience and frustration caused and thank you for your patience while this was resolved.
Many thanks - Customer care
Quick delivery and efficient customer…
Quick delivery and efficient customer service following query on the product bought.
8 de setembro de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your lovely feedback! We’re delighted to hear you were happy with the quick delivery and the service you received. We really appreciate you taking the time to share your experience with us.
Many thanks - Customer care
Excellent customer service from start…
Excellent customer service from start to finish. Delivery was very prompt, although there was a slight delay caused by Evri. Vionic handled the situation quickly and efficiently, keeping me informed throughout. Their customer service team was responsive, helpful, and professional at every stage. The quality of the shoes is outstanding as well. Highly recommended and well deserving of 5 stars!
1 de setembro de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you were happy with the service you received and that you’re enjoying the quality of your Vionic shoes. We truly appreciate your kind words and recommendation!
Many thanks - Customer care
Very peculiar sizing
Very peculiar sizing. I'm usually a size 7, occasionally a 6.5 in trainers. I tried three sizes of the Vionic Wave Glide, 7, 6.5 and 6, and they were all like boats. I gave up. Completely baffled.
3 stars given as they look well made and are attractive but absolute palava ordering and returning multiple times.
22 de agosto de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for taking the time to share your feedback. We’re sorry to hear that you experienced difficulties with the sizing of the Wave Glide and that this made the ordering and returns process so frustrating.
We really appreciate your kind comments regarding the quality and appearance of the shoes, and we’ll be sure to pass your sizing feedback on to our team.
Many thanks - Customer care
I have found Vionic Shoes to be very…
I have found Vionic Shoes to be very helpful, polite and courteous.
5 de setembro de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your kind feedback. We’re delighted to hear that you have found Vionic Shoes helpful, polite, and courteous. Providing excellent customer service is very important to us, and it’s wonderful to know that we have met your expectations. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Vionic Customer Care Team
These sandals are the best
These sandals are the best! Supporting in the right places and soooo comfy. If I had the money I would love more colours.
2 de setembro de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your wonderful feedback! We're delighted to hear that you find your sandals so comfortable and supportive in all the right places. Knowing they're helping you stay comfortable throughout the day means a lot to us.
We also love that you'd like them in more colours, and we'll be sure to share your feedback with our team. Thank you for choosing Vionic, and we hope to help you add to your collection in the future!
Kind regards,
Vionic Customer Care Team
Like walking on clouds - Tide flip flops
Easy to order some Tide flip flops. Prompt delivery. And the shoes are fab - a lovely purple indigo colour and with fabric straps which I like. They are great to walk in as the footbed is supportive but springy - like walking on a soft and bouncy mossy lawn - will buy this type again!
4 de setembro de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for taking the time to share your experience! We're delighted to hear that ordering your Tide flip flops was easy and that they arrived promptly.
It's wonderful to know that you love the indigo purple colour and the fabric straps, and we're especially pleased that you're enjoying the supportive yet springy footbed. Describing them as "like walking on a soft and bouncy mossy lawn" is such a fantastic compliment!
Thank you for choosing Vionic. We truly appreciate your feedback and are thrilled to hear you'll be purchasing this style again.
Kind regards,
Vionic Customer Care Team
Excellent customer service!
28 de agosto de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your kind words! We're thrilled to hear that you received excellent customer service. Providing a positive experience for our customers is always our goal, so it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Vionic Customer Care Team
My go to shoe brand
Since I have started needing to wear orthotics Vionic is my go to brand - it allows me to still wear nice trainers, sandals and shoes (and slippers!) whilst also being comfortable.
A pair of trainers I bought a few months ago and had worn only a few times developed a fault in them, and customer services was fantastic at dealing with this and sent me a replacement pair within a few days. Absolutely fantastic customer service and a great brand.
28 de agosto de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your wonderful feedback! We're delighted to hear that Vionic has become your go-to brand, allowing you to enjoy stylish trainers, sandals, shoes, and slippers while getting the comfort and support you need.
We're especially pleased to hear about your experience with our Customer Care team. While we're sorry that your trainers developed a fault, it's great to know that the issue was resolved quickly and that you were happy with the replacement process.
Thank you for your continued trust in Vionic and for sharing your experience. Your kind words mean a great deal to us, and we look forward to helping you find your next favourite pair!
Kind regards,
Vionic Customer Care Team
Refund shoes
Thank you so much for getting.back quite fast to my emails and sending the refund for my shoes
For understanding and giving the options if use the shoes can get a refund before a month unfortunately the shoes is not what I expect not a slip on
29 de agosto de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for taking the time to share your experience. We're delighted to hear that you received a prompt response to your emails and that our team was able to assist you with your refund.
While we're sorry to learn that the shoes were not what you expected and were not the slip-on style you were looking for, we're pleased that we could provide options and help resolve the issue for you.
Thank you for your kind words about our customer service. We truly appreciate your feedback and hope we'll have the opportunity to help you find a style that's perfect for you in the future.
Kind regards,
Vionic Customer Care Team
Appalling customer service!
I ordered a pair of sandals in size 9, which were delivered in record time.
However, they were too small, my toes reaching the end of the sandal.
I then looked on the website and realised they are using continental/EU sizes.
I ordered a size 9, which should be a 43 but they are in fact a 42, a continental size.
I also wanted/needed comfort for my feet, so I ordered the footbed sandals.
There was no soft 'bedding' on the sandal but instead hard and rigid plastic, which, even with the brief moment of trying on the sandal, I realised, even if they would have fit, would have been very uncomfortable.
I went to returns on the website and all was quick. However, it was too quick as I mistakenly pressed print home label, when I wanted to print in the EVRI shop
I tried to phone customer service multiple times but within a minute, it would disconnect.
I then sent an email explaining I had clicked the incorrect box for self printing and would they please send a QR code for shop printing.
It took them 3 days to get back to me and they did apologise but failed to send a QR code, in fact no mention from their end, nor no attachment.
I ended up going to the local library to print out there
I definitely would not buy from them again, nor recommend them to anyone else.
Appalling customer service!
25 de agosto de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for taking the time to share your feedback. We're pleased to hear that your order arrived quickly and that the returns process on our website was straightforward.
However, we're very sorry to learn about the difficulties you experienced with the sizing, the comfort of the sandals, and the support you received when arranging your return. We understand how frustrating it must have been to discover the sandals were not the fit or style you expected, and then encounter issues obtaining the correct returns label.
We also apologise that it took several days to respond to your email and that the requested QR code was not provided, resulting in the inconvenience of having to visit your local library to print the label. This is not the level of service we aim to provide, and we appreciate you bringing these concerns to our attention.
Your feedback regarding our sizing information, product expectations, and customer service processes has been noted and will be shared with the relevant teams for review. We are sorry that your experience has left you feeling disappointed and that we have not earned your recommendation on this occasion.
Kind regards,
Vionic Customer Care Team
Refund
Had what I thought were a faulty pair of toe post sandals, raised a complaint and was initially informed that it was due to wear and tear, which was not the case. Had to request that the matter was further looked into and eventually a refund was agreed. So happy with eventual outcome.
25 de agosto de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your feedback, and please accept our sincere apologies for the initial response to your complaint. We’re pleased that the matter was reviewed further and that we could reach a satisfactory resolution with a refund. We appreciate your patience and understanding.
Many thanks - Customer care
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