Still waiting for my shoes (two pairs ordered) No sign of them so far. Only an email from EVRI saying there would be a delay. Its odd that a reputable company should use a Courier who have the wors... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have purchased several pairs of shoes from Vionic and have been delighted with all of them. I have issues with hip pain (in my forties) and Vionic shoes are the only ones I have found that help. Rec... Ver mais
A empresa respondeu
The Evri courier returned my slipper order to Vionic Shoes without my permission and I had to contact customer services. Kimberley was a delight to deal with and she managed to get everything sorted... Ver mais
A empresa respondeu
I have been wearing Vionic footwear for a good few years now. Love them, so comfortable and really help relief hip and back pain. This week I ordered 2 pairs of boots in their sale, I loved both pair... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de calçado
- também em
- Loja de acessórios de moda
- Loja de botas
- Loja de moda feminina
- Loja de moda masculina
Informação fornecida por diversas fontes externas
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Informações de contacto
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Reino Unido
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,9
Bom
734 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good return policy
I ordered some slides from Vionic which fitted my foot well when I first tried them on. A suitable occasion for wearing them only arrived after the return window had closed. I then realised I have lost weight and my foot no longer wedges securely in the slides.
Kimberley sent a special return code and the unworn shoes are on their way back.
7 de agosto de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your kind review! We’re so pleased Kimberley could help with your return and make the process easy. We hope to welcome you back soon!
Many thanks - Customer care
Whilst I am really struggling with the…
Whilst I am really struggling with the actual shoes currently (in particular the sizing which varies so very much between different styles of shoes and the quality of some shoes given the price), the customer service provided by Kimberley has been outstanding as always!
31 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve experienced difficulties with sizing and that some styles haven’t met your expectations.
We’re very pleased to hear that Kimberley has been able to support you and provide outstanding service. We truly appreciate your kind words and will also pass your feedback regarding sizing and quality on to the relevant teams for review.
Many thanks - Customer care
Very responsive Customer Services
Very responsive Customer Services - excellent communication and resolved my query satisfactorily in a timely and efficient manner.
1 de agosto de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your lovely feedback. We’re delighted to hear that our Customer Services team was able to assist you and resolve your query efficiently.
We truly appreciate you taking the time to share your experience and are pleased we could provide the support you needed.
Many thanks - customer care
I don't live near a shop selling Vionic…
I don't live near a shop selling Vionic shoes but after reading about them, and suffering a stress fracture, I was keen to find supportive shoes. I ordered some sandals and slides which were a fantastic fit and provide great arch and ball of foot support. I then ordered some boots the same size which were a bit too small. For various reasons I missed the 30 days return window. The customer service team have provided exceptional service and accepted the return. They also provided guidance on sizing. Highly recommended and without a doubt now my go-to shoes.
5 de agosto de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you so much for your wonderful feedback. We’re delighted to hear that your Vionic footwear has provided the comfort and support you were looking for, and that our customer service team was able to assist with your return and sizing guidance.
We truly appreciate your recommendation and are so pleased to be part of your go-to footwear collection. Thank you for choosing Vionic!
Many thanks - Customer care
Had an issue with a pair of sandals.
Had an issue with a pair of sandals.
Kimberly from customer services contacted me and I was given a couple of options. I asked for a full refund which was accepted and returned to me promptly.
The customer service I received from Kimberley was outstanding, amazing service. Thank you
23 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you so much for your wonderful feedback. We’re delighted to hear that Kimberley was able to assist you and that your refund was processed promptly.
We truly appreciate your kind words and are so pleased we could provide a positive customer service experience. Thank you for choosing Vionic.
Many thanks - Customer care
Avoid this company
I didn’t have a good experience. I purchased a pair of shoes 3 months ago and paid £125.00 plus delivery charge. Vionic were recommended to me by my podiatrist for medical reasons. I wore them a few times and things were fine but on one occasion I walked about 1 mile and my foot started hurting me, they caused a big blister and I needed to seek medical attention. They offered me a 20% refund. I will never buy from them again.
23 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
We’re very sorry to hear about your experience and the discomfort caused while wearing your Vionic shoes. We understand how disappointing this must have been, especially after purchasing them on the recommendation of your podiatrist.
We appreciate you sharing your feedback and will ensure your comments are passed on to the relevant team. We’re sorry that we were unable to provide a resolution that met your expectations.
Many thanks - Customer care
Highly recommend
I ahd an issue with delivery and Kimberly Coleman was fantastic with support. Great shoe, Highly recommend.
1 de agosto de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your lovely feedback. We’re sorry you experienced an issue with your delivery, but we’re delighted to hear that Kimberley was able to support you. We really appreciate your kind words and are pleased you’re enjoying your shoes.
Many thanks - Customer care
Helpful customer services
I contacted customer services because Evri hadn't delivered the trainers that I had ordered. Because it was over 7 days, I was refunded for the shipping costs whilst they looked into the matter. Unfortunately, the parcel could not be found so I was given the option of the same trainers or a refund. Due to the fact that the trainers were no longer available, a refund was processed promptly. All the way through I was treated with empathy and kept informed. This is the first time that I have had to contact customer services as all my previous orders have been delivered promptly.
3 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your kind feedback. We’re sorry that your delivery issue occurred, but we’re pleased our team was able to support you and keep you updated throughout the process. We really appreciate your understanding and your continued trust in us.
Many thanks - Customer care
Order lost by Evri
I ordered the shoes but unfortunately Vionics use Evri, the worst delivery company in the UK. Needless to say Evri lost my order. I cancelled and got my money back. I didn’t see the point of Vionics sending a replacement pair of shoes as I had no faith that they’d be delivered.
Perhaps Vionics should consider using a different delivery company, especially when they ask you to pay £6 delivery charge for the privilege.
29 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
We’re sorry to hear about your experience and completely understand your frustration. We appreciate your feedback regarding the delivery service and have passed your comments on to the relevant team.
We’re pleased your refund has been processed, but we apologise that your experience did not meet the standard we aim to provide.
Many thanks - Customer care
Unable to return item
Unable to return item. Evri do not have a local drop off location and the collection arranged was a no show. Unable to contact company by phone and now no longer replying to emails. Never again.
29 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
We’re very sorry to hear about the difficulties you experienced with your return. We completely understand your frustration, and we apologise for the inconvenience caused.
We can see that a member of our team has now been in touch to assist you with this and help get your return resolved.
Thank you for your patience while we work to put this right.
Many thanks - Customer care
Incredibly comfortable Vionic sandals…
Incredibly comfortable Vionic sandals and outstanding customer service! They helped me get the perfect fit, and the walking support is amazing. Highly recommend!
22 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you so much for your wonderful review! We're delighted to hear that you’re enjoying the comfort and support of your Vionic sandals. It’s fantastic to know our team was able to help you find the perfect fit. We truly appreciate your recommendation and hope you continue to enjoy your Vionic footwear!
Many thanks - Customer care
I had an awful and extremely…
I had an awful and extremely frustrating experience with Vionic. I placed my order on 23 July and received an order confirmation on the same day, so I naturally assumed that my order was being processed.
However, five days later, on 28 July, I received an email informing me that my order had been cancelled because of a discrepancy in their inventory. I find this completely unacceptable. Why confirm an order and make a customer wait for several days before admitting that the item is not actually in stock?
Their inventory system should be accurate and updated before accepting customers’ orders. This experience caused unnecessary disappointment, inconvenience, and wasted time. I expected much better service from a well-known company like Vionic.
Based on my experience, I would not recommend ordering from this store.
23 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for taking the time to share your feedback. We are sincerely sorry for the disappointment and frustration caused by the cancellation of your order.
During our Summer Sale period, we've been experiencing exceptionally high demand, and unfortunately our systems have struggled to keep our inventory updated in real time. As a result, your order was confirmed before we identified the stock discrepancy. We completely understand how disappointing this was after waiting several days for an update, and we sincerely apologise that we did not meet the level of service you expected.
Your feedback is invaluable, and we are actively working to improve our systems to help prevent situations like this from happening again. Thank you for your patience, and we are truly sorry for your experience.
Many thanks - Customer care
Pink sandals to brighten anyone’s life.
My first purchase was a pair of pink Elara slide sandals. Apart from being a beautiful shade of pink they are so soft, comfortable and supporting.
I am truly tempted to buy another pair.
The workmanship of the entire sandal is superb.
I have already recommended them to a few friends.
Website very easy to use.
15 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you so much for your wonderful review! We're delighted to hear you're loving your Elara Slide Sandals and that you've found them so comfortable, supportive, and beautifully made. It means a lot that you've already recommended them to your friends. We hope to welcome you back for another pair soon!
Many thanks - Customer care
Ordered shoes over a week ago
Ordered shoes over a week ago, to be delivered by EVRI next day. The shoes still haven’t arrived and EVRI keep saying they’re looking into it and they’ll be here the following day. Vionic aren’t answering their customer service phone line (apparently high volume of calls) so they tell you to submit an online query. The online submission about this hasn’t been answered. I ordered the shoes for a specific function, so if they don’t arrive tomorrow, I will expect a refund. Appalling service especially for such an expensive brand. It looks like Vionic haven’t learned their lesson from previous similar problems raised in previous reviews about delivery by EVRI.
29 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
We’re sorry to hear about the issues you experienced with your delivery and understand how frustrating this must have been, especially with a specific event in mind. We can see that one of our team members has now been in touch to help resolve this matter. Thank you for your patience while we worked to assist you.
Many thanks - Customer care
Kimberley Collman was exceptionally…
Kimberley Collman was exceptionally helpful and went above and beyond.
Excellent service.
27 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you so much for your wonderful review.
We’re delighted to hear that you received such excellent service and that Kimberley was able to assist you. Providing helpful and supportive customer care is something we value greatly, so it’s lovely to hear that your experience was a positive one.
Your kind words and recognition are truly appreciated, and we’ll be sure to share your feedback with Kimberley.
Thank you again for taking the time to leave your review, and we hope to assist you again in the future.
Many thanks - Customer care
Sandals arrived quickly
Sandals arrived quickly. Very comfortable. Would definitely buy again. Customer service was very helpful with sizing.
29 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you so much for taking the time to leave us such a lovely review.
We’re delighted to hear that your sandals arrived quickly and that you’re finding them so comfortable. We’re also pleased to know that our Customer Service Team was able to assist with sizing and help you find the right fit.
Your kind feedback means a great deal to us, and we truly appreciate your support. We hope you enjoy wearing your sandals and look forward to welcoming you back again in the future.
Many thanks - Customer care
Love the quality of the Vionic Shoes…
Love the quality of the Vionic Shoes and fantastic customer service!
28 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your wonderful review! We're so pleased to hear you love the quality of your Vionic shoes and had a great experience with our customer service. We really appreciate your support and hope you enjoy your new shoes!
Many thanks - Customer care
Great, NOT
Great, I wished I had read the trust pilot reviews before I ordered (altho' I can't seem to see the really horrific ones on this page that I read a few days ago!)
I rang before placing my order for some advice & left a message with my number, no response. I stupidly went ahead with the order anyway and for some unfathomable reason Vionics choose to use THE most unreliable courier service known to man ...Evri.
In brief, no shoes arrived and despite countless e mails to vionics ( & Evri) I eventually the got a response and a refund to my account as the shoes never arrived and are still reported missing by Evri! Reading other reviews I think Kimberley in customer service is either the sole team member or an AI response. Do not be tempted to purchase as I was!
25 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been. We also apologise for the delay in responding to your messages. We have been experiencing a higher-than-usual volume of enquiries, which unfortunately affected our response times, but we appreciate your patience. We're sorry your order was lost in transit and that a refund was necessary. Your comments will be shared with the team as we continue to improve our service.
Many thanks - Customer care
Speedy delivery
Speedy delivery. Helpful with establishing correct shoe size.
Free returns.
Refund also speedy.
Excellent service.
24 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your kind review! We're delighted to hear you were happy with our speedy delivery, sizing support, free returns, and quick refund. We really appreciate your support and hope to see you again soon!
Many thanks - Customer care
No upfront information available
Vionic were recommended by my podiatrist as I need a shoe which will accept an orthotic insole. I wanted a list of stockists, but there is no information on the web site. Tried to phone but automated message told me I was out of office hours - but they didn't tell me when their office hours were. I sent a message on 15th July via the web site, asking for said list. I had an auto acknowledgement advising me I would hear within 'Our team will aim to respond within 2–3 working days' longer at busy times. Finally received list of stockists on 24th July. It includes a stockist in Bristol, which is the nearest one for me - but have now discovered this shop is closed.
24 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for taking the time to share your feedback.
We're very sorry for the delay in responding to your enquiry and for the frustration this caused. We also apologise that the stockist information you received included a retailer that has since closed. Your comments have been shared with the relevant teams so we can improve both our response times and the accuracy of our stockist information.
We appreciate your feedback and hope we'll have the opportunity to provide you with a better experience in the future.
Many thanks - Customer care
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.