Still waiting for my shoes (two pairs ordered) No sign of them so far. Only an email from EVRI saying there would be a delay. Its odd that a reputable company should use a Courier who have the wors... Ver mais
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Leia as opiniões dos outros
I have purchased several pairs of shoes from Vionic and have been delighted with all of them. I have issues with hip pain (in my forties) and Vionic shoes are the only ones I have found that help. Rec... Ver mais
A empresa respondeu
The Evri courier returned my slipper order to Vionic Shoes without my permission and I had to contact customer services. Kimberley was a delight to deal with and she managed to get everything sorted... Ver mais
A empresa respondeu
I have been wearing Vionic footwear for a good few years now. Love them, so comfortable and really help relief hip and back pain. This week I ordered 2 pairs of boots in their sale, I loved both pair... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de calçado
- também em
- Loja de acessórios de moda
- Loja de botas
- Loja de moda feminina
- Loja de moda masculina
Informação fornecida por diversas fontes externas
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Informações de contacto
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Reino Unido
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,9
Bom
734 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 98% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
Excellent service, quick delivery and responded quickly as sadly I had to return one item. Quality is very good.
16 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your wonderful review!
We're delighted to hear you were happy with our service, speedy delivery, and the quality of your purchase. Although we're sorry one item wasn't quite right, we're pleased we could assist with your return promptly. We hope to welcome you back again soon.
Many thanks - Customer care
New to Vionic
First time purchasing from Vionic and I can say that everything went smoothly from purchase to quick delivery by Evri. Although I loved the trainers I was rather disappointed because I have a wide foot and I found they weren’t as wide as I wanted and they felt rather snug so unfortunately I had to return. I can say without hesitation that my experience with Vionic has been very positive. Thank you.
15 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for taking the time to leave such a lovely review.
We're delighted to hear your first experience with Vionic was a positive one and that your order and delivery went smoothly. Although we're sorry the trainers weren't quite the right fit for your wider feet, we truly appreciate your kind words and hope we can help you find the perfect pair in the future.
Many thanks - Customer care
Poor service standard
Ordered a pair of sandals on 17/7 told on 20/7 that they couldn’t fulfil order and would refund amount.
Here we are still awaiting refund - yet they tookThe money out on the same day of order !
Shambles of stock control and finance department - very disappointed with customer service and ordering
20 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointment and frustration caused by your experience.
We understand how disappointing it is to have your order cancelled after payment was taken. Once a refund has been processed, it can take 2–3 working days to appear back in your account, depending on your bank or payment provider’s processing times.
We are sorry that we did not meet your expectations on this occasion. Your feedback regarding stock availability and communication has been shared with the relevant teams so we can continue to improve our service.
Thank you for your patience and understanding.
Many thanks - Customer care
I had an issue with a purchase.
I had an issue with a purchase.
I contacted customer service and they resolved the matter without hesitation. In my view this is a sign of a company who genuinely believes in their products and the importance of customer satisfaction.
1 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your lovely feedback. We’re delighted to hear that our Customer Care team was able to resolve your query and provide the support you needed.
We truly appreciate your kind words and your trust in Vionic. Thank you for choosing us!
Many thanks - Customer care
Customer service promt and positive
Customer service was promt and positive. I contacted them because the free delivery offer hadn't been applied and at the time I hadn't noticed. 1 reply with a confirmation that they'd refunded it! Perfect.
14 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your lovely feedback. We’re pleased to hear our Customer Care team was able to resolve your query quickly and efficiently. We appreciate you taking the time to share your experience.
Many thanks - Customer care
Customer service
Very prompt service,
Was very informative
Answered all my questions
17 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your kind feedback. We’re pleased to hear that you received prompt and helpful service, and that we were able to answer all of your questions. We appreciate you taking the time to share your experience.
Many thanks - Customer care
Not terribly impressed
Placed an order for some shoes. A couple of days later, had an email to say that I was being refunded. Apparently there was a stock discrepancy….
Not terribly impressed
16 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointment caused by your order being cancelled due to a stock discrepancy.
We understand how frustrating this must have been, and we appreciate your patience and understanding. Your feedback has been shared with the relevant teams as we continue to improve our processes.
Many thanks - Customer care
Great customer service
Great customer service. Emailed a query, received speedy and very helpful answer. Even provided with a tel. no as was experiencing problems placing on line order. Brilliant for a non tech person! Successfully placed order, and items received less than 48 hours later! 2 items both brilliant for problem feet (neuropathy and fallen arches) I can walk again !
10 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your wonderful review! We're delighted our team could help you place your order and that your new Vionic shoes have made such a positive difference. It's fantastic to hear they're providing the support you need, and we hope you continue to enjoy every step.
Many thanks - Customer care
On trend wide fitting comfortable shoes
I am new to Vionic and was looking for comfortable and supportive shoes that are edgy and trendy that fit my wide feet. I found several pairs of shoes that I absolutely love. I unfortunately needed to return one pair and had trouble accessing the return website as quoted on the delivery note so contacted Vionic directly for help.
My enquiry was responded to in an efficient timely manner. Customer Service was excellent .
I am also lucky as a front line emergency responder can get a reduction with blue light card.
I highly recommend Vionic for comfortable wide fitting on trend footwear.
11 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your wonderful review! We're delighted you've found stylish, supportive shoes that work well for your wide feet. We're also pleased our customer service was able to help with your return, and we truly appreciate your recommendation. Thank you for all you do as a frontline emergency responder—we hope you continue to enjoy your Vionic footwear!
Many thanks - Customer care
Usually my dealings with Vionic are…
Usually my dealings with Vionic are positive. The shoes and trainers I've bought are comfy and supportive. If I've needed to return a product I usually get my refund promptly. However, this wasn't the case with the last pair of trainers I returned. Although I had confirmation my return had been received, I did not get my refund within the 10 working day leadtime stated on their website. I rang and left a voicemail but my call wasn't returned. I then submitted an online contact form and a few days later I received a response. Kimberley apologised and processed my refund. I do wonder if Kimberley is the only member of the team and this leads to delays if she isn't there. I am thankful Kimberley dealt with my query and has restored my faith in Vionic.
8 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your honest feedback and for your continued support. We're sorry for the delay with your recent refund and the difficulty reaching us, but we're pleased Kimberley was able to resolve the issue and restore your confidence. We truly appreciate your patience and look forward to providing the service you expect in the future.
Many thanks - Customer care
Refund only after opening dispute with paypal
Bought a few times and all went smoothly. Last experience was frustrating. Shoes were dispatched straight away but somehow got issues at delivery depot.called several times vionic to raise the issue but they never responded or returned call. Sent an email but they only got in touch after i raised the dispute with Paypal. I had to spend several hours on phone and writing emails to get my money back
1 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your feedback, and we're sorry to hear about your recent experience. We understand how frustrating this must have been, especially after your previous positive orders. This isn't the standard of service we aim to provide, and we appreciate you bringing it to our attention. We hope we'll have the chance to provide you with a much better experience in the future.
Many thanks - Customer care
Impossible to get hold of
Paid for next day delivery.
Didn’t come. Phoned - it goes straight to voicemail.
Left messages and emailed.
Zero response apart from automated.
Something’s changed, they were excellent
7 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your feedback, and we're sorry to hear about your recent experience. This isn't the level of service we aim to provide, and we understand your frustration. We appreciate you bringing this to our attention and hope we'll have the opportunity to restore your confidence in Vionic.
Many thanks - Customer care
Excellent shoes poor delivery service…
My first pair arrived and are wonderful, finally a pair of sandals that don’t set off my plantar fasciitis. My second and third deliveries were lost by the delivery firm. Kimberley was excellent, very rapid on refunding, just a pity that because they were sale items the shoes had sold out, so I lost the chance to buy these.
4 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your review! We're delighted your first pair has been such a great fit and is helping with your plantar fasciitis. We're sorry your other orders were lost in transit, but we're pleased Kimberley was able to assist quickly. We appreciate your understanding and hope you'll find another pair you love soon.
Many thanks - Customer care
Great service and return guarantee
As a result of a poorly healed old achilles rupture leaving me with arthritis in my left ankle and arch/plantar pain, I have been buying Vionic shoes for a number of years now as their footwear provides better support than most other brands. The best thing, however, is their 30 day refund guarantee if the shoes are unsuitable, even after trying them out. I received great customer service when i had to return a pair recently which had irritated my achilles. For me, this is a great incentive as my feet need support in the right places, and it makes Vionic a worthwhile investment and my first choice when seeking new footwear.
19 de junho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for your thoughtful review! We're so pleased Vionic has been able to provide the support you need over the years, and that our 30-day guarantee and customer service gave you confidence when finding the right fit. We truly appreciate your loyalty and are honoured to be your first choice for supportive footwear.
Many thanks - Customer care
Vionic: great shoes, excellent and supportive service
My first buy from Vionic, and the delivery went astray. This is stressful for a first-time buyer who has just spent £100, but Kimberley at Vionic Customer Services was brilliant, I felt really supported and I was treated as a valued client. She immediately sent out another pair, and when they proved to small, my next purchase (one size up) arrived today. They are perfect (thanks, Kimberley!) I shall certainly be using Vionic again.
7 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for sharing your experience! We're so pleased Kimberley was able to support you and turn a stressful situation around. We're delighted you've found the perfect fit, and we truly appreciate your patience. We look forward to welcoming you back to Vionic!
Many thanks - Customer care
Excellent feedback from the company…
Excellent feedback from the company when I had a query.
Very pleased with my first purchase which arrived day after ordering!
Very supportive shoes for women with Plantar fascitis... Highly appreciated.
3 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you so much for your review! We’re thrilled your order arrived so quickly and that the shoes are giving you the support you need for plantar fasciitis. We appreciate you choosing us and look forward to serving you again.
Many thanks - Customer care
Terrible service
I ordered a pair of sandals for my holiday , the payment was taken from my account and 2 days later told the item was no longer available. Terrible service. Will not use again
3 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for leaving your review.
We're very sorry to hear about your recent experience, especially as you had ordered the sandals for your holiday. We completely understand how disappointing it must have been to have the payment taken and then be informed that the item was no longer available.
During our busy sale periods, the system can occasionally struggle to keep up with the high volume of orders being placed at the same time. In rare cases, this can result in an item appearing available when it has already sold out before the system fully updates. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Your feedback is truly appreciated, and we will continue working to improve the reliability of our systems.
Many thanks - Customer care
Absolutely abysmal service
Absolutely abysmal service. The shoes themselves are designed for people with ankle odeama, I'd have to have a pair of cankles the size of an Indian elephant for them to fit. When (if) you do try to send the item back, be prepared for a technical minefield to open up. Debenhams (who sold me the shoes) wash their hands after delivery, which means trying various ways to contact Vionic directly. So far I've emailed both their US and UK customer 'service' teams, left umpteen messenger notes, phoned both the numbers I found on their website, and attempted to email them, although the address provided is not working, so I used returns@calares instead, this a has also proved useless. I was contacted by someone who claims to work there (Kimberley) however, after replying to her email, I have still not heard back. All I need is a simple returns label, that's all. So, if you are considering buying an extortionately expensive pair of oversized shoes, probably best to look elsewhere to avoid disappointment.
1 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for taking the time to share your experience. We’re very sorry to hear how disappointing and difficult this process has been for you — from the fit of the shoes to the challenges you faced trying to arrange a return.
Your feedback is important, and we apologise for the frustration caused. Your returns label has now been sent to your email address, so you should receive it shortly.
If there’s anything further you need, we’re here to help.
Many thanks - Customer care
First time customer
First time customer, sadly had to return shoes as they were too big despite being my regular size. These were returned on 22 June. Received confirmation email that the shoes had been received and that refund would be processed. Still awaiting this refund of £118 as of 1 july. I was going to order further pairs in the correct size but will now not do so. Waiting nearly 3 weeks for a refund is very poor. I have sent an email requesting my refund but this has been ignored.
1 de julho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you for sharing your feedback, and I’m very sorry for the experience you’ve had — waiting this long for a refund is understandably frustrating, especially after receiving confirmation that your return was received.
I want to reassure you that your refund of £118 has now been fully processed. It should appear back with your original payment method shortly, depending on your bank’s clearing times.
We apologise sincerely for the delay and for the inconvenience caused.
Many thanks - Customer care
Amazing experience
Amazing experience! Thank you Kimberley for ensuring my parcel got to me in good time.
I will patronise Vionic Shoes UK.
A trustworthy company.
Thank you!
29 de junho de 2026
Opinião espontânea
Resposta da VionicShoesUK
Thank you so much for your wonderful review! We’re delighted to hear you had an amazing experience, and we’ll be sure to pass your kind words on to Kimberley — she’ll be thrilled to know her support made a difference.
We truly appreciate your trust in Vionic Shoes UK and look forward to welcoming you back again. Thank you for choosing us!
Many thanks - Customer care
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