Virgin Balloon Flights Opiniões 5324

Resposta da Virgin Balloon Flights

30/01/2026

Hi Jocelyn,

Thank you so much for taking the time to share such thoughtful feedback.

We’re genuinely delighted to hear that our team was able to support you through what sounds like a complex situation. Knowing that you felt listened to, cared for, and well supported throughout really does mean the world to us.

Thank you again for choosing us, and please don’t hesitate to reach out if we can help with anything else at all in the future.

Warmest regards,


The Virgin Balloon Flights Team

Resposta da Virgin Balloon Flights

29/01/2026

Hi Lena,

Oh, we love hearing this 💖

Thank you so much for taking the time to share such lovely feedback.

I’ll be sure to pass your kind words on to the team member involved. Feedback like this really does make their day and means the world to us.

If there’s ever anything else we can help with, big or small, you know where we are. We’re always happy to help 🎈

Warmest wishes,


The Virgin Balloon Flight Team

Resposta da Virgin Balloon Flights

29/01/2026

Hi Priti,

Wow! This is just lovely to read. Thank you so much for taking the time to share such heartfelt feedback.

First and foremost, we’re really sorry to hear about your bereavement. Knowing that Jean was able to give you the space, time and reassurance you needed means the world to us and Jean herself will be absolutely thrilled to hear your kind words

Thank you again for your kindness and for being part of the Virgin Balloon Flights family. When you’re ready to fly, we’ll be right here to make it a truly magical experience 🎈

Wishing you all the very best,


The Virgin Balloon Flights Team

Resposta da Virgin Balloon Flights

27/01/2026

Hi there,

Oh, this is lovely to hear and thank you so much for taking the time to share it.

We’re absolutely delighted that Lynn was able to help you with your booking and give you such great support. We’ll be sure to pass your kind words straight on to her, it will make her day 💛

If there’s anything else we can help with as you get ready for your experience, please don’t hesitate to reach out. We’re always here and happy to help.

Warmest wishes,


The Virgin Balloon Flights Team 🎈

Resposta da Virgin Balloon Flights

21/01/2026

Hi Corinne,

Thank you so much for taking the time to share this. We’re thrilled to hear that our live chat team swooped in and made things easy for you without the need to wait on the phone 🙌 That’s exactly the kind of smooth, stress-free journey we love to deliver.

It’s even better to hear how excited you’re feeling about getting up in the sky. We can assure you that that moment when the balloon gently lifts off is truly something special, and we can’t wait for you to experience it 🎈

If you need anything at all, we’re always here and happy to help.

Warmest wishes,


The Virgin Balloon Flights Team :)

Resposta da Virgin Balloon Flights

21/01/2026

Hi there!

Thank you so much for sharing 💖

Louise will be thrilled to know her kindness and helpfulness made a difference. She truly embodies everything we love about Virgin Balloon Flights: warm, caring, and always going the extra mile to make sure our customers feel supported and valued.

We’ll be sure this feedback is passed on to her! She'll be over the moon!

If there’s anything else we can help with at all, you know where we are. We’re always here and happy to help.

Warmest wishes,


The Virgin Balloon Flights Team :)

Resposta da Virgin Balloon Flights

21/01/2026

Hi Graham,

That’s absolutely lovely to hear!

We're so pleased we were able to help make June possible for you, especially after you’d already faced a number of frustrating weather cancellations.

Ravi will be delighted to know his kindness made such a difference! He genuinely embodies the Virgin spirit, and we’ll be sure this feedback is shared with him....it will make his day!

Thanks again for taking the time to leave such lovely feedback!

Warmest wishes,


The Virgin Balloon Flights Team ;)

Resposta da Virgin Balloon Flights

15/01/2026

Hi Mike,

Ahh we love to hear that!

Thank you so much for the lovely feedback, it genuinely means a lot to us.

Here’s to blue skies and an unforgettable flight ahead! 🎈

Warmest wishes,


The Virgin Balloon Flights Team

Resposta da Virgin Balloon Flights

9/01/2026

Hi Amanda,

Oh wow! Thank you so much for taking the time to share such a glowing review!

We’re absolutely over the moon to hear how wonderfully supported you felt. Nat will be thrilled to know she made such a positive difference. She really does have a special talent for untangling the tricky stuff while making everything feel easy and human.

Your kind words about feeling like you were dealing with a small, local business rather than a corporate giant mean the world to us. That’s exactly the experience we strive to create every single time and always aim to be warm, personal, and genuinely caring.

It’s also fantastic to hear that your previous experiences with Shaun left such a strong impression too. We’re incredibly proud of our tight-knit, customer-focused team, and feedback like yours truly reminds us why we love what we do.

Thank you again for the recommendation and for being part of the Virgin Balloon Flights journey. We hope your next adventure with us is just as uplifting as this message 💕🎈

Warmest thanks,


The Virgin Balloon Flights Team

Resposta da Virgin Balloon Flights

9/01/2026

Hi Martyna,

We’re genuinely sorry to hear how disappointed you’ve felt about your experience, especially as this was intended to be a special birthday gift. We completely understand how frustrating it must be to have multiple cancellations and then feel unhappy with the outcome.

Hot air ballooning is one of the most weather-dependent activities in the UK, and flights can only go ahead when conditions are safe across the entire flight path. Even when the weather appears good on the ground, factors such as wind speed, wind direction, or atmospheric conditions can mean it isn’t safe to fly. Safety is always our absolute priority, which is why pilots will only cancel when necessary.

The £20 difference you mention relates to a £10 per person administration fee, which applies to all monetary refunds and is outlined within the voucher terms and conditions. This is not a cancellation charge or penalty, but a standard processing fee.

Even when bookings are made over the phone, the same terms and conditions apply and are available online and on the voucher itself.

We’d also like to reassure you that pilots and operators do not benefit from cancelling flights. Cancellations are never taken lightly and affect both our teams and customers alike.

We truly regret that this experience has left you feeling let down.

Thank you for sharing your feedback, it’s always taken seriously and helps us continue to improve.

Warm wishes,


The Virgin Balloon Flights Team

Resposta da Virgin Balloon Flights

2/01/2026

Hi George,

Thank you for taking the time to leave a review. We’re genuinely sorry to hear about your frustration and we’d really love the chance to look into this properly for you.

We’ve carried out thorough checks across our systems, however we’re unable to locate any voucher or account under the name used on this review. Because of this, we’re struggling to understand the situation you’ve described.

We’d also like to clarify, for transparency, that we don’t offer “store credit” as part of our services, so we’re not entirely sure what this may be referring to.

That said, we’re always keen to listen and help where we can. If you’d be happy to get in touch directly with our Customer Service Team and provide a little more detail either on 01952 212750 or via email customersservice@virginballoonflights.co.uk. Please provide you r voucher number and security code and we’ll gladly investigate further and do everything possible to support you.

We truly hope to hear from you soon so we can help bring this to a positive resolution.

Warm regards,


The Virgin Balloon Flights Team 🎈

Resposta da Virgin Balloon Flights

16/12/2025

Hi Ola,

This is just lovely to read!

Thank you so much for taking the time to share this. We’re absolutely delighted that Lynn took the time to explain everything clearly and that her care and attention genuinely made your day!

We’ll be sure to pass your kind words straight on to Lynn! Feedback like this really does mean the world to our team and puts a big smile on everyone’s face.

If there’s ever anything else you’d like help with, questions you want answered, or just a friendly voice at the end of an email, we’re always here for you!

Warmest wishes,


The Virgin Balloon Flights Team!

Resposta da Virgin Balloon Flights

16/12/2025

Hi Mark,

Thank you so much for taking the time to share your experience with us.

We’re genuinely sorry to hear about the health challenges you’ve been facing, and we completely understand how disappointing it must have been to see your flights repeatedly cancelled due to weather, only to then find you were no longer able to take part in the experience. That’s never the journey we want for our customers.

That said, we’re truly pleased that Louise was able to step in and support you when it mattered most. She’s a real credit to our customer service team, and we’ll be sure to pass on your kind words to her, it will mean the world!

Thank you again for your patience and for sharing your gratitude. We wish you all the very best moving forward, and if there’s ever anything else we can help with, please don’t hesitate to reach out.

Warmest wishes,


The Virgin Balloon Flights Team 🎈

Resposta da Virgin Balloon Flights

16/12/2025

Hi Paul,

Thank you so much for taking the time to share this, it’s genuinely lovely to read!

We’re absolutely delighted to hear that our friendly team was able to sort everything out for you with ease. Knowing you felt well looked after really means the world to us, and it’s exactly the experience we aim to deliver every single time.

If there’s ever anything else we can help with, whether it’s a quick question or something more, we’re always just an email or call away.

Warmest wishes,


The Virgin Balloon Flights Team 🎈

Resposta da Virgin Balloon Flights

16/12/2025

Hi Ranjit,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed and frustrated you’re feeling, and we completely appreciate how upsetting it can be when plans don’t work out as hoped.

Hot air ballooning is, unfortunately, extremely weather-dependent, and cancellations are only ever made when conditions aren’t safe to fly. We know repeated cancellations are disappointing, especially when you’ve been looking forward to the experience.

In your particular case, we can see that your vouchers unfortunately expired earlier this year in January. Once vouchers have been left to expire, we’re not able to offer a refund or an exchange for an alternative experience, which is why we weren’t able to fulfil your request. However, even if valid, your vouchers were non-refundable and non-exchangeable in any event. This is fully transparent on our website, from which you purchased our vouchers.

We offer multiple opportunities to rebook or extend vouchers ahead of expiry to help avoid situations like this. We’re really sorry that this hasn’t been the experience you were hoping for, and it’s never our intention to leave a customer feeling let down.

Wishing you all the very best,


The Virgin Balloon Flights Team 🎈

Resposta da Virgin Balloon Flights

16/12/2025

Hi there!

Thank you so much for taking the time to leave such a lovely review!

We’re absolutely thrilled to hear you found the booking process easy and our responses swift!

If there’s ever anything more we can help with then we’ll be right here and happy to help.

Warmest thanks,


The Virgin Balloon Flights Team

Resposta da Virgin Balloon Flights

16/12/2025

Hi there,

Thank you for taking the time to leave this review, and we’re genuinely sorry to hear how disappointed and let down you feel. This was clearly a very special experience for you from your Wife and we completely understand how upsetting it must have been for things to unfold in this way.

We’re really sorry about the frustration caused by the change of launch site on the morning of your flight. While we always aim to operate from the preferred launch site where possible, ballooning is highly dependent on the day’s weather conditions, including wind direction and airspace considerations. For safety reasons, our pilots may need to operate from an alternative or backup site at short notice, and we appreciate that this isn’t always convenient especially when travel arrangements are limited.

Thank you again for sharing your experience. We truly regret the disappointment caused and hope we can still help bring this to a more positive resolution for you.

Best wishes,


The Virgin Balloon Flights Team

Resposta da Virgin Balloon Flights

5/12/2025

Hi there,

Thank you so much for taking the time to share your experience, and I’m truly sorry to hear how stressful things felt for you. That’s never the experience we want any of our customers to have, especially after the excitement of booking a balloon flight with us.

I’m really pleased to hear that Lynn was able to support you so well but apologise if some of our emails have caused you any stress and frustration.

We're also glad we were able to arrange your refund quickly in the end, and we're really sorry for the oversight regarding your photo package. You’re absolutely right that it shouldn’t have been missed, and we do sincerely apologise for this.

We never want a customer to walk away feeling disappointed, and although we weren’t the right fit for you on this occasion, we truly appreciate you giving us the chance to put things right. If you ever decide to fly with us in the future, we’d love the opportunity to give you the uplifting experience we’re known for.

Wishing you all the very best,


The Virgin Balloon Flights Team 🎈

Resposta da Virgin Balloon Flights

3/12/2025

Hi Penny,

What a joy to read your review! 🎈

Thank you so much for taking the time to share this wonderful feedback. It’s absolutely made our day here!

We're thrilled that Lynn was able to swoop in and get everything sorted so quickly for you. Mistakes with email addresses happen more often than you’d think, so you definitely weren’t alone there!

We'll be sure to pass your kind words on to Lynn, she’ll be over the moon to know she made such a positive difference to your experience.

Wishing you the most magical flight when the time comes! 🎈


The Virgin Balloon Flights Team :)

Resposta da Virgin Balloon Flights

3/12/2025

Hi Nicholas,

Thank you for your lovely review!

We're so thrilled we could deliver a quick, smooth and genuinely positive outcome for you. If there’s anything else you need, big or small, we're right here and always happy to help!

Warmest wishes,


The Virgin Balloon Flights Team :)