I’m not very good at doing things online and so I looked for a phone number so that I could speak to a person about what I wanted to do. I spoke to Gemma, who was very kind and extremely helpful and b... Ver mais
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Leia as opiniões dos outros
Everything arrived on time & intact & thoroughly enjoyed by the participants !!Thank you as always reliable & your hampers full of delicious contents !!!! Rosie Hill
Ordering all good. Unfortunately the card which we filled in online was not put in the hamper so recipients did not know who it was from. So had to call them after 2 days of not hearing from them, as... Ver mais
A empresa respondeu
I always prefer to use Virginia Hayward to send hampers and gifts . Yes I can order online but the security of knowing that telephone help is at hand and easily accessible is very reassuring . I have... Ver mais
Informações sobre a empresa
Sobre Virginia Hayward
Escrito pela empresa
A Virginia Hayward hamper makes the perfect gift for family and friends whatever the occasion. Our hampers are also sent by thousands of businesses every year as a well appreciated corporate gift to staff, clients and business partners.
Established in 1984 by Virginia and Geoff Hayward in Dorset, England. Virginia Hayward started as a small cottage enterprise and has since grown to be a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 115 full-time staff, with that figure tripling in the weeks before Christmas.
Over 40 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:
“To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”
Whether your after a Christmas hamper, a birthday present, thank you gift, celebration or other special event gifts, you'll find the perfect hamper to suit your needs and match your budget at Virginia Hayward.
Shop now at Virginia Hayward today and find the perfect gift hamper with fast UK delivery to loved ones, friends and business associates.
Informações de contacto
Virginia Hayward, Boundary House, SP7 9BT, Shaftesbury, Reino Unido
- 01747 851 515
- sales@virginiahayward.com
- www.virginiahayward.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 82% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to order
Easy to order. Variety of choices to suit taste and pocket. Delivered on time
Very helpful when there was a problem with the courier
Ordered two separate gifts.
Ordered two separate gifts.. Both were delivered promptly and very much appreciated. One was a hamper and one a chocolate selection. Second year I have purchased from here at Christmas. Very satisfied. It seems a very professional, well run company.
Delivered on the date specified
Delivered on the date specified. Recipient very pleased!
They were very happy with hamper
Quality over Quantity!
I ordered five hampers from Virginia Hampers as Christmas presents – three Mistletoe Gift Baskets and two The Big Cheese Christmas Hampers – and I couldn’t have been more impressed. The quality of the hampers was outstanding. The wicker baskets for the Mistletoe Gift Baskets were absolutely beautiful and felt truly special. If you value quality over quantity, these are definitely the ones to choose. I have to admit, I wouldn’t have minded keeping one of the Cheese Hampers for myself! Delivery was prompt and exactly as promised. A big thank you to the team for making this such a lovely experience.
Package sent to wrong address I.e
Package sent to wrong address I.e. me , the purchaser . Delivery company left it by our dustbins in the rain with no notification it was there .

Resposta da Virginia Hayward
Extremely disappointed with the hamper…
Extremely disappointed with the hamper I ordered. I would have Ben better making one myself . I’ve received and sent many hampers that were nice but not this . Nothing says Christmas like a big Evri label on the box. The greeting is on a peel back sticker I’m embarrassed to give this as a gift

Resposta da Virginia Hayward
I Ordered 50 several different ones…
I Ordered 50 several different ones for staff hampers.
We have ordered from several hamper company's in the past and this was the first time from VH.
ordering was easy, i called to check when delivery was and was emailed a date back within 2hours.
the staff are very happy and pleased with their hampers and several have quoted that this is the first time everything in the hamper is edible and not some bizarre things will definitely order again
Nice hampers; Not so great delivery communication
Overall, I was happy with the experience of sending a Christmas hamper via Virginia Hayward. The recipient was happy with it, and that was good enough for me. My only cause for compliant was the lack of delivery information. I was expecting to get notified of it's dispatch and delivery, but this never happened. I only found out it was delivered when the recipient contacted me. May be I was expected to track it myself, but I've never had to do that with any other company. I found that to be an annoyance.
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable staff at the end of the phone line
Company needs to use better couriers as…
Company needs to use better couriers as I still have not received the hamper!

Resposta da Virginia Hayward
Easy ordering
Easy ordering, great choice and delivery as promised. Customers were very satisfied
Sadly they use Evri and ALSO don't respond to Customer Service enquiries
Sadly they use Evri and when my hamper had not arrived (as a Christmas gift) after 18 days, I contacted Virginia Hayward to try to find it as Evri are impossible to get an answer from!
Sadly, I was never contacted back by VH, so I would say customer service is not good at all! 21 days after ordering, the parcel was finally received.

Resposta da Virginia Hayward
what went right?
what went right? the package was left on my front doorstep, it could easily have been taken, in its box in the pouring rain. not even in another box or a plastic bag. The box it came in was obviously the presentation box but it had stickers all over it, I couldnt give that as a gift. The inside was full of packaging and paper with very little product. It was absolutely unusable, certainly to give as a gift.

Resposta da Virginia Hayward
Nice easy site to use.
Nice easy site to use, nice quality of products and confirmation of delivery and communicaiton of process is really good.
The people I have sent them too loved receiving them and commented on the quality of contents and packaging.
Totally amazing!!!!!!!!!!
My total experience can only described as far and beyond. Communication is amazing, customer service bent over backwards to help, delivery was superb and finally the hamper's that were sent were received truly fantastic, quality and presentation were more than 5*.
Thank you.
Great Service
They keep me up to date with offers.
I was able to order early and know when it was delivered.
Great service, will be back next year.
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