Virgin Media BusinessOpiniões 

My experience with Virgin was actually pretty good, but completely soured when trying to closed down a business to find that they want to charge us for 12 months to close our account. I would understand termination fees if we were wanting to change suppliers, but the business is closing down? These are small, independent businesses that you are taking advantage of.

Business account been without service for 7 days, was coerced to sign a new contract stating that I was on an old contract so they would be unable to resume our service until we signed,a contract without a cooling off period even though we have been with them for 10 years! still waiting with no resolution being told another 5 days for an engineer to visit - terrible firm, damaged our business - do not sign up! outsourced call centres with no one able to take action other than email other departments

All information in this review is publicly available or archived on the Wayback Machine. I am a protected whistleblower under PIDA 1998. I have spent two years documenting Virgin Media and its parent company Liberty Global's systematic abuse of power, fraud, and regulatory evasion. This is not a series of mistakes. This is a deliberate pattern of corporate criminality.
THE SHELL GAME – 120 KING'S ROAD
Virgin Media's parent company Liberty Global is registered at 120 King's Road, London, SW3 4TR. This is not a corporate headquarters. This is a postal drop above a shop. The same address is used by a web of shell entities: Liberty Global Holdings Limited, Liberty Global Technology Limited, Liberty Global Capital Limited, Liberty Global Europe Limited, and Liberty Blume Limited. Multiple entities, all registered at the same address, all designed to obscure ownership and evade accountability. If you are fighting Virgin Media, you are fighting a web of shells designed to make it impossible to hold anyone accountable. THE UNREGULATED LEGAL SCAM – LIBERTY BLUME Virgin Media uses Liberty Blume Limited as its legal operation. Liberty Blume is NOT regulated by the Solicitors Regulation Authority (SRA). The SRA register explicitly states: "We do not regulate this organisation" and "Not regulated by an approved regulator for legal services." They are not authorised to conduct litigation. They are not authorised to give legal advice. They are not authorised to represent anyone in court. Yet they do all three. Conducting litigation without authorisation is a criminal offence under the Legal Services Act 2007. This is not a law firm. This is a debt enforcement machine disguised as legal services operating from the Virgin Media building in Bradford.THE CUSTOMER SERVICE DISASTER Virgin Media has been rated the worst broadband provider in Which's annual survey, winning the Shoddy Award three years in a row. On Trustpilot they score 1.4/5 – "Bad". Reviewers describe "simply disgusting service" and "appalling" treatment. An 80-year-old widow grieving her late husband was harassed over an unpaid but cancelled bill. An elderly couple in their 80s were left with no service for over three months while Virgin Media continued to bill them. OFCOM FINES – £23.8 MILLION AND £13.3 MILLION In December 2025, Ofcom fined Virgin Media £23.8 million for putting thousands of vulnerable customers at "direct risk of harm" during the digital switchover. They disconnected vulnerable customers using life-saving telecare alarms – typically elderly and disabled people. In April 2026, Ofcom fined Virgin Media and EE a combined £13.3 million for overcharging customers who wanted to leave their contracts early. Virgin Media charged more than the law allows.COMPLAINTS DATA – THEY LOSE 2/3 OF OMBUDSMAN CASES
Virgin Media contests 4 out of 5 Ombudsman cases and loses 2/3 of them. They only win 1 in 7. Customers have reported being told to wait up to 28 days for a deadlock letter, preventing them from escalating issues. Debt collection letters arrive at people's houses in error. Accounts are locked for weeks over "security reasons."
DEBT COLLECTOR HARASSMENT
Virgin Media uses debt collectors to harass people over disputed and often non-existent debts. Customers report "aggressive debt collection" pestering them at work and home. One person received a letter from BPO Collections claiming they owed money despite never having a Virgin Media account. Another was threatened with debt collectors over a charge Virgin Media already knew was wrong. An 80-year-old widow was harassed over an unpaid but cancelled bill. The Ombudsman upheld a complaint and ordered Virgin Media to pay £450 compensation – Virgin Media used existing account credit to "settle" instead of paying cash.THE GOOGLE SURVEILLANCE PARTNERSHIP – MONETISING YOUR DATA
Virgin Media's parent company Liberty Global announced a five-year strategic partnership with Google Cloud to embed AI across its European operations. They will deploy Gemini AI across approximately 80 million connections. The partnership includes exploring "data monetization initiatives to unlock the value of its telco data." Translation: They are selling your data. They are monetising your privacy. They are using Google's AI to surveil you and profit from it. And they are doing it while operating an unregulated legal entity that files perjured defences and harasses customers.

So bad it defies belief.

Aside from the installation engineers, who were great, everything else has been an utter disgrace.

They tried to charge me for a 48 month contract when I signed for 24. Eventually they agreed this was a mistake.

The service itself is ropey with long repair delays.

Even their helpdesk engineers are on terrible internet connections that keep breaking up.

I can't even begin to explain how bad this organisation is.

Absolute disgrace! We are a busy hairdressing company that uses Virgin Business for our landline, broadband and card terminals. There's something wrong with out router that they cannot diagnose over the phone, we cannot take calls, we cannot book customers in or even take payments! We are at a complete chokehold today and we are losing business on a BUSY Saturday!! We have to rely on our employee's mobile networks to connect to the internet and we had to divert our calls from our landlines to a few mobile phones!! The earliest they can send an engineer is 3 DAYS LATER. Who's going to compensate our 3 days of loss as a business?????

EDIT - 26/06/2026 ( SIX DAYS LATER )

-They sent someone over on 22nd, only for network to go down again on Tuesday 23rd.
-They promised to send someone over again quickly, no one showed up on Tuesday.
-I called them again on Wednesday morning, they said they would send an engineer over urgently, which I waited until 7pm for them to come and nobody again showed up.
-The next morning, Thursday 25th June, the engineer came at 10:45, brought us a new router and said everything should work fine now. Cue 8pm the same day, no network.
-Today, 26/06/2026 I called at 9 am with the same issue. No internet. Our phone lines and card terminals are unfortunately connected to our broadband so we cannot take appointments OR cancellations by phone, we cannot take card payments. We rely on our mobile networks' hotspot to make the card payments. the customer service YET AGAIN said they would send someone between 11 am and 3 pm. It's 2:30, no one showed up.

We are looking at a financial loss of a few grands. We are going to the ombudsman.

Save yourselves the stress and pick another company!!

Please do not use this bank, I’m a company CRC roofing, the first payment in the account they blocked, we got the payment unblocked so we could use the card and the card worked twice, took all my family out for a meal during the meal. We got an email saying the account has been locked. Tried calling virgin business banking both times we were asked to call back when we called back they were shut and now we are stranded with no money at a restaurant with children to pay for as well as ourselves and virgin business banking basically didn’t care. All our money was in his business account and now we are stranded trying to sort things out ourselves. This is one of many reviews I will leave please take note everyone I only gave her one star because you have to. Please do not ever use this business banking system. Barclays is better. Revolut is better in fact every other banking system of view is better. Please take this advice on board

Been with Virgin media business for many many years, out of the blue they increased my bill by 15%, so ask them to do something about it which they couldn't so I tried to leave.
The insist on 90 days notice but when you try to get them to give you a date they say they call you back but they never do.
I still have no idea if I'm actually leaving or not.
I said they would call back and haven't they said they would send an email confirm in my leaving date and they haven't.
There should be legislation to stop this poor service.

So I upgraded my service and waited for the box to appear and to set it up. They told me it would take half an hour. Easy peasy.

The box appeared, missing one of the wires. Then I connected it and it didn't work because they haven't set it up at their end. So I'm going to somehow run my business without the internet.

Avoid. They are not good for business. They shouldn't even be in business. Pathetic.

I run a one‑person limited company and my experience with O2 / Virgin Media Business has been appalling from start to finish.

My contract was sold through their broker Kynex. I was not given proper pre‑contract information, my numbers were never correctly ported, and I was billed for a service I never meaningfully received. When I tried to complain, I discovered that Kynex has a stated policy of not responding to complaints in writing. In practice, that meant I could email them again and again and never get a written reply or resolution.

O2’s handling made this even worse. Although the written contract clearly states it is between O2 and my company (with Kynex only as broker), O2 repeatedly refused to take responsibility. When I raised complaints with O2, they did not respond directly in writing or investigate properly. Instead, and without telling me, they simply forwarded my complaints back to Kynex – the very company refusing to respond in writing. This left me trapped in a loop where nobody would take ownership, despite O2 holding the contract, the billing and the direct debit.

For around eight months I sent multiple emails and received no meaningful written response from either Kynex or O2. During that time, O2 failed to process my PAC codes correctly, so my business never received the service I was supposedly paying for. In the end, because I was not getting any service and no one would engage with my complaints, I stopped paying.

I later reactivated payments after learning that O2 was on the verge of packaging the account up as a “debt” and selling it on – something I narrowly avoided by a matter of days. Despite that, O2 then took around £2,300 from my bank account in a single direct debit without warning, and continued to collect the monthly payments on top, even though the service issues and my complaints had never been resolved. I had to recover the lump sum through my bank, rather than O2 putting things right themselves.

I eventually took the case to the Communications Ombudsman. After an initial flawed decision and a detailed appeal, a senior reviewer finally found in my favour. The final decision (which I accepted on 14 June 2026) requires O2 to cancel the contract, refund all charges and pay a small financial award. I am relieved the Ombudsman ultimately saw the problem, but the compensation does not come close to the real damage and lost time. It feels like a hollow victory – not least because, if O2 had gone ahead and sold this disputed balance to a debt‑recovery agency, it could very easily have destroyed my business and prevented me from investing in new vehicles and tooling over a “debt” that should never have existed on a service that was never properly provided.

I was also shocked to see the Virgin brand attached to this level of behaviour. Having associated Virgin with more customer‑focused, challenger‑brand values, my experience of O2 / Virgin Media Business is the exact opposite.

Based on all of this, I would strongly recommend that other micro‑businesses avoid doing business with O2 / Virgin Media Business, especially via brokers like Kynex. If you do go ahead, insist on full written pre‑contract information, demand written responses to every complaint, and be prepared that you may have to fight very hard to get even basic fairness.

Absolutely appalling service. Constant drop-outs, the backup dongle never kicks in automatically, trying to get hold of someone in support is long-winded. If you run a business that depends on the internet then DO NOT use Virgin, because you will lose customers. If I could give 0 stars I would.

The only broadband provide that you're not able to pay online, maybe they're still in the dark ages. Defo switching to others.

"I am incredibly frustrated by the lack of communication and support. An engineer visited our business but could not resolve the issue, yet the ticket was simply closed without any follow-up. They knew exactly what the problem was and promised someone would be in touch with next steps. Instead, I am left chasing for updates, and the original issue remains completely unresolved."

Virgin media add charges with no explanation to the bills and refuse to take them off. Complaints department does not respond to complaints, instead just leaving them to rot. When told by a manager named Joyce that the restriction on the account would be lifted while the complaint was being resolved she lied and re-instated it less than a week later. The singular worst business in the world. Total shambles with no redeeming features.

Left 6 months early, paid £270 to terminate and leave for EE and EE required an itemised bill from virgin broadband to be able to pay me back my ‘switching credit’ Virgin didn’t do this and refused to help us even though it takes very little time, effort or energy to give me what I needed, spent hours on the phone and a huge amount of emails but they tell me that’s the end of the road, I’m £270 down because of them, never to use again!

I was with Virgin Media for about 15 years because there was no other decent internet option in my area. When I switched from a residential account to Virgin Media Business, they damaged cables and left me without internet for a month, and the compensation was basically nothing. The internet itself was okay, but the customer service and management were awful—they kept charging me unfairly and never refunded anything. As soon as a better provider came along that could deliver decent speeds, I switched away from this mess.

Virgin media business is the worst customer service
They refuse to close my account, even after contract expired for more than 12 months
Will not go for this service ever again
DO NOT SIGN FOR VIRGIN MEDIA BUSINESS
They even don’t deserve 1 star

I signed up to Virgin Media Business on the basis of completing the lease on 27/04/2026 and I was told that the installation will take 20 working days. Few days later, I was told that the installation will happen next week and this was prior to lease completion but the lease completion hasn’t taken please and I don’t have legal access to the property. The installation still happened and someone else is using my services. I asked the team to stop the service and restart when I’m actually signed the lease and moved in. I told Virgin Media about this on 23/04/2026 and i was told someone will get back to me within 48 hours. Almost 3 weeks, I haven’t heard back. Someone get back to me!!!

Get in touch with me please

I spent 45 minutes going through chat security to then get cut off. I then tried again and an operator "Cherrie" take me back through security and after asking 6 questions the 7th was what my installation charge was ... which was over 5 years ago. She asked me to GUESS! and then said I had failed security as I didn't guess. its such dreadful service - takes so long. I just needed a quick response and calling is over 15 minutes wait. 1 hour in total on chat and my query still not resolved. I tried to fill in the complaint form online and it wouldn't submit!! I have used them across various properties and for the last 3 years this has been the same - the WORST customer services. Truly incompetent. This is why I have served notice on all my (4) accounts. AVOID at all costs.

The worst company that I have had to deal with for years. Cut me off for three weeks so that they could install fibre without any communication. No apology. Had three other incidents which took over 48 hours to be reconnected. Customer service deserves a zero star. Don’t use them. As of today, 05 May ‘26, my business is still not connected with broadband having been reassured on 01 May that it would be reconnected within 24-48 hrs. It’s all v well Virgin say they want to contact me having put a post up here but that is too late. They have had so many opportunities to put things right before this post.

Avoid Virgin Media Business.

From the start, I was wrongly charged £50 for installation on a deal that clearly included free installation. After I complained, they admitted it was a mistake and confirmed a £50 credit. I was then promised an additional £29 credit due to ongoing issues total £79.

Months later, those credits were still not properly applied.

I had to chase them over and over again by email and phone, mostly getting ignored or given different answers each time. In the end, I paid over £90 just to stop my service being disconnected while they still hadn’t fixed their own mistake.

Even now, I’ve been told I still owe money, which makes no sense based on what was agreed. It’s a complete mess.

This isn’t just a billing error it’s a failure to fix something they already admitted was wrong. The communication is poor, the handling is slow, and you end up wasting your own time chasing them.

On top of that, the broadband performance hasn’t been reliable enough for a business service.

If you’re considering signing up, think twice. This has been stressful, timeconsuming, and completely avoidable if handled properly. go elsewhere