Virtual Headquarters Opiniões 

399
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Have been very happy with the services of Virtual Headquarters for several years now. Initial set up was very easy, and the admin have always been very helpful. The service provided works well for u... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We have been with Virtual HQ for the past five years, and we are extremely happy with the service they have provided. The team is professional, friendly, and efficient, always delivering excellent su... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We are just about to renew for another year in Coventry. Great service, speedy communication, friendly reception staff - all that you need from a virtual office. Highly recommend!

A empresa respondeu

Classificada 1 em 5 estrelas

Have been a client of VHQ for several tears, pretty uneventful apart from delays in post. Decide to give notice and received an email confirmation with this paragraph: rather threatening and inapp... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Aluguer de escritórios virtuais

Escrito pela empresa

Virtual HQ are the leading independent provider of virtual office solutions in the UK. Enjoy the benefits of a physical office, without breaking the bank. Watch your company grow and reap the rewards, as well as accessing one of the largest virtual office networks in the UK, offering premium services in prominent locations. At Virtual HQ, it's not just about keeping up appearances - it's about helping your business work harder. And we know how to work up a sweat.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

399 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(399)

58 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Virtual HQ offer an amazing service

Virtual HQ offer an amazing service, quick responses to emails and Josh, our account manager, got us up and running at our new location so quickly. Would definitely recommend them to anyone looking for virtual space.

17 de maio de 2024
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Resposta da Virtual Headquarters

We're so glad you think Josh is as great as we do! Thank you for your wonderful review.

Virtual HQ 💙

Classificada 4 em 5 estrelas

great service

a smooth, easy and quick process in signing up to Virtual HQ. Josh, the account manager was most helpful with helping me sign up online. a very good price too and prefect location by the train station.

15 de maio de 2024
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Resposta da Virtual Headquarters

Thank you for your lovely review!

Virtual HQ 💙

Classificada 5 em 5 estrelas

Outstanding Service

Very helpful, professional and friendly staff providing an outstanding service.

16 de maio de 2024
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Resposta da Virtual Headquarters

Thank you so much Demetris. We're glad to have you on board!

Virtual HQ 💙

Classificada 5 em 5 estrelas

Good pricing

Good pricing. Once setup they are a breeze to use and very efficient.

15 de maio de 2024
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Resposta da Virtual Headquarters

Thank you Andrew, we are always here to help!

Virtual HQ 💙

Classificada 5 em 5 estrelas

Virtual HQ are the best provider to…

Virtual HQ are the best provider to work with

Virtual HQ are very easy to do business with. After an initial conversation about our needs to set up many locations across the country. Emma was quick to grasp our requirements.
Their response times are excellent and keeps us updated with our offices.
I wish they had more locations!! Other providers I have come across are no where near as efficient as VHQ!

13 de maio de 2024
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Resposta da Virtual Headquarters

Thank you so much for this fantastic review! We are so glad you're happy.

Virtual HQ 💙

Classificada 5 em 5 estrelas

Great Service

I recently subscribed to Virtual Headquarters service and was impressed by the excellent customer service and swift onboarding process. A special thanks to Emma for her outstanding assistance. Highly recommended for anyone considering virtual office. Thanks, Ali.

9 de abril de 2024
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Resposta da Virtual Headquarters

Thank you, Nabeel, for this lovely review! We will let Emma know how wonderful she is.

Virtual HQ 💙

Classificada 5 em 5 estrelas

Use this service as a forwarding…

Use this service as a forwarding address for my business and have been happy with the service. Very helpful and efficient - no complaints!

1 de maio de 2024
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Resposta da Virtual Headquarters

Thank you Mariam! We are so happy that you're pleased with our service.

Virtual HQ 💙

Classificada 5 em 5 estrelas

Very swift and professional.

Very swift, comprehensive service. Application went right through. Thank you for your service!

9 de maio de 2024
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Resposta da Virtual Headquarters

Thank you for leaving this lovely review James. We're happy to help!

Virtual HQ 💙

Classificada 5 em 5 estrelas

Great experience setting up our virtual…

Great experience setting up our virtual offices. Answered all my questions promptly. Would highly recommend.

12 de abril de 2024
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Resposta da Virtual Headquarters

Thank you for your lovely review Sharon. We're so glad you would recommend us.

Virtual HQ 💙

Classificada 5 em 5 estrelas

AMAZING SERVICE

I recently started using the services of this virtual address company, and I must say, I'm thoroughly impressed. Their team is incredibly kind and attentive, always ensuring that I'm informed as soon as a letter arrives. It's such a relief knowing that I can rely on them to keep me updated and organized. Highly recommended!

4 de maio de 2024
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Resposta da Virtual Headquarters

Thank you so much for your lovely review Faywo! We are so pleased that you're happy.

Virtual HQ 💙

Classificada 5 em 5 estrelas

A seamless transaction from the get go

A seamless transaction from the get go. Very patient and very helpful with the questions I had.
Would definitely recommend.

3 de maio de 2024
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Resposta da Virtual Headquarters

Thanks Martin! We're so glad you're happy. We're always here to help!

Virtual HQ 💙

Classificada 5 em 5 estrelas

Wonderful service

Wonderful service, normally I used Regus my companies, compare to Regus, price less and service good, go for only virtual hq guys.

1 de maio de 2024
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Resposta da Virtual Headquarters

Thank you so much for the fantastic review Sudhakar. We're so happy to have you on board!

Virtual HQ 💙

Classificada 1 em 5 estrelas

PLEASE STAY AWAY!!!

PLEASE STAY AWAY!!!
I have been in business now for over 15 years and this is the worse company that sells Virtual Services I have ever dealt with. So first of all their website is very misleading and they choose their words carefully.

I first dealt with a man called Josh, then Emma which I explained I am in the middle of moving home so I sent all my information over to the compliance team and then got an email saying because I was not registered at my previous address we have to send you out a code in the post and once I receive the code they can activate my account. I explained but I am moving out tomorrow so cannot go back to the property to get this code and they replied well for your new address have you got a bill. I explained I have not got this yet as I am just moving in they replied sorry we can’t help. On top of that just know they do not accept Monza bank accounts only traditional bank statements and to top it off I asked for a refund and they gave me back £3.52 explaining more lies about set up fees which were waived in the end really I paid.

I sent my passport, driving license and still they treated me like a criminal even though I was born in the UK and lived here all my life. Now this has delayed my opening of my business and plus I am out of pocket.

So please business people stay away if you are not registered at your home address(which doesn’t state this on their website so more lies just to get your business) don’t have a traditional bank account and if you cancel they will tell you lies so they will not refund you.

This company is dishonest, website is misleading please STAY AWAY, they are cheap for a reason and now I wish I spent that bit more and went somewhere else.

1 de maio de 2024
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Resposta da Virtual Headquarters

Hi Anita, 

Whilst we welcome all feedback, it is disappointing to see you've left this unfair review regarding your experience. 😔

As you know, Virtual Office providers are subject to strict regulations to ensure they are compliant with the UK Anti-Money Laundering Regulations, any providers not performing these checks appropriately you should be wary of. These checks involve us obtaining photo ID and proof of address for the UBO's of the business looking to use the services. Whilst we do everything we can to accommodate individuals in changing circumstances, we would always ensure we hold sufficient information before activating services, this includes confirming current residency. If incorrect, misleading or new information is presented to us during this process, we may need to put further measures in place to ensure we have completed our duties under the regulations, and ensure we are happy with the information provided.

As I am sure you can appreciate, it is really important to us and to all of our clients that the reputation of our addresses is upheld. Part of us ensuring this is that all clients are subject to the same checks, we will assess any risk presented and act accordingly. During this process we would be in no means accusing you of anything or treating you like a criminal, but we're sure you would want us to be thorough for any other businesses we permitted to share the same address as you too.

Our website details the Anti-Money Laundering check process in full in our content hub, and we also have a few handy blogs on it too! 🖥

With regards to the refund arrangement you mention, we often give clients coupon codes for money off their first invoice to help support. These discounts are separate from the set-up fee we need to charge to cover the cost of our electronic checks and admin time the team spend in conducting the due diligence process for your business. You are within your rights to cancel your account, however this doesn't negate that our team has still spent the time to complete this process.

We hope this helps to clarify.

All the best,
Virtual HQ

Classificada 5 em 5 estrelas

Faultless

Excellent efficient service.

29 de abril de 2024
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Resposta da Virtual Headquarters

We're so pleased you're happy! Thanks for the lovely review.

Virtual HQ 💙

Classificada 5 em 5 estrelas

Prompt and helpful responses

Prompt and helpful response from Emma this week, always easy to deal with.

26 de abril de 2024
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Resposta da Virtual Headquarters

Go Emma! Thanks Leanne, we're really glad to hear you're happy with the service.

Virtual HQ 💙

Classificada 5 em 5 estrelas

Recently moved over to Virtual HQ and…

Recently moved over to Virtual HQ and the move went seamlessly and very professionally! Great attention to detail!

26 de abril de 2024
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Resposta da Virtual Headquarters

Great to hear this Lawrie. Thanks for choosing us and for taking the time to leave a review! 🤝

Virtual HQ 💙

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service, very friendly and prompt in their response.

26 de abril de 2024
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Resposta da Virtual Headquarters

Thanks Adeniyi! We're really glad to support you and your business.

Virtual HQ 💙

Classificada 5 em 5 estrelas

Great service all year round

Constant great service from Jasmine at the Stockport office. :)

20 de novembro de 2023
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Resposta da Virtual Headquarters

Lovely to hear this Nic! Thanks for the 5 stars ⭐

Virtual HQ 💙

Classificada 5 em 5 estrelas

Setting up a Virtual Office Package

I initially dealt with Emma, then Josh and then Abi.
They were professional, in there dealings with me without being pushy.
Abi in particular who concluded my registration was very patient and explained what was needed and why.

22 de abril de 2024
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Resposta da Virtual Headquarters

It is wonderful to hear each team you dealt with was able to help you in this way! 😊 Thanks so much for your review Marcel.

Virtual HQ 💙

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