VisionDirect.com.au Opiniões 

These glasses could not have come any cheaper - however I was pleasantly surprised at how good these glasses were. Purchased for night time driving only so didn’t want to spend too much. Totally happy with my purchase

2 months of headache and still no sign of my specs, lenghty delay from Visiondirect mistakes, red tape and unprofessional customer service.

1. I ordered my glasses in Dec last year. It allowed me to order even though they didn't have the frame in stock. Took a few days to send me an email and get the frame changed to another one. To their credit, they gave me a 5% discount on the frame as compensation. Not much, not excited but better than nothing. However, this is just the begining.

2. The staff that reordered the new frame for me didn't transfer my prescription properly and missed the prism in my prescription. So the new frame arrived in Jan without the prism and caused me a headache and eye ache to wear them.

3. I tried to get it exchanged, they indirectly said it was my fault for submitting wrong prescription and wanted me to get the frame and my eye tested at their centre. Before that happened, I found out from their record that my prism was missing in the new frame order. So I had to investigate the issue for them to know what went wrong so I could get my specs exchanged. As it was getting to be really delay and I wanted my new frame to arrive early, I requested the new frame to get the lenses done while I posted the return frame. So I don't have to wait that long. Nope, they refused. Another week passed by without the return postage details sent. I had to follow up with them to get the return postage.

4. Now, mid Feb, they received my returned frame. They just started processing my lens and now they sent me an email asking me to pay for this prism. The returned one did not have prism and I have to pay before they can process my lens ?!?! The prism was there in the original order and obviously paid for. It was them that mistakenly removed it and now they want to double charge me for this?

During the whole process, I have to be the one chasing them on top of pointing out what went wrong. Why should I have to do their job for them? They don't know customer service. I keep asking them for the ETA of my frame. Until now, no answer. Only all the annoying emails about their policy, red tapes, excuses, mistakes after mistakes and the double charge one is really the last straw. When will this saga end? Hopefully, soon.

Better stick with an Australian business with physical store you can trust. It does not worth your headache.

**updated 18FEB** I have been contacted by their service manager saying they will wave the prism. That's good but I just received an invoice via paypal from them to pay $103.55 ?!?! what is this? The saga is going on when I thought it could not be any worse than this.

The amount for prism should be $29 not this $103.55. It's like asking me to pay for all the troubles you have caused me, instead of the other way around. This is really absurd. If it were fixed as you mentioned, it should be gone from my paypal panel not staying there for me to pay. Pls remove it.

**Updated 04FEB** Finally, the specs arrived yesterday. From 26DEC till now, it is really a long journey for just a pair of glasses. Everything is good now EXCEPT the lenses seem to be thicker than it should be. I did order high index lense and pay extra for it. I always did this for all my glasses. However, compared to the one I made last year with the same prescription ( All my eye tests resulted in the same prescription every year for the last 3 years), This one is about 2mm thicker on the outer sides and about half a mm thicker on the inner sides of the lenses. Again, they have mixed up my order until the very end. I had enough of this and won't go for their lengthy & too many red tapes return process again. My last order with them for sure and hope this won't happen to whoever that will order anything with them. You need luck and patience to deal with them.

*** updated 26 May 2026 ***
Last update, to make it fair. They contacted me again and refund me the total lens cost. I no longer feel bad about this order, although I would prefer to pay them what it worth and experience a smooth transaction without all these problems and long waiting time. At least they are responsible enough to take this step.

Their customer service team should have done a better job in the first place when I contact them without writing all these reviews and comments rather than getting their complaint team to do all these damage control.

All in all, thank you for showing your responsibility.

The process was so simple- there were so many glasses to choose from. Budget to high end. But what I like best was the online trying on of all colours and price range glasses

Vision Direct made it so easy to choose and order the correct glasses in a style I liked, at a great price! Very happy with my purchase.

Responsive, quick, great pricing, thanks!

Terrific service and beautiful glasses.
So happy to have them.
Please give my thanks to Vianca for tracking my glasses when the tracking wasn't moving.
Got back straight away and looked after them they arrived safely

AWESOME to be able to easily get onto a human being RATHER THAN a robot, when I called!

Staff were very helpful and I appreciated a discount given, due to what seemed like delay at yr end.

ALSO, early days, but I love the quality of the frames.

The lens reglazing service is great if you have a favourite frame worth a second life.
They arrange pickup and delivery for you. The consultants kept me updated with their progress. Thanks Pinky.

Great piece of eyewear

Once I was helped by the correct person, it was very easy to order my glasses by inputting the lens information. How perfectly they fit my face was the best bonus ever!!

From the easy ordering to having the order checked by your company to the super quick delivery PERFECT ....definitely going to be a repeat customer 😉

Great value product and great customer service ensuring that all prescription details are correct.

My experience with vision direct has been simple easy and hassle free. I have purchased 3 pairs of reading glasses so far and be sure to again purchase again. The range is huge and quality so far has been amazing.

Very promptly delivered and great quality

The quality & price was great, only thing stopping me from giving a 5 is that you didn't disclose that the items would be on backorder resulting in an unexpected delay

Excellent service....Excellent

Beautiful sun glasses at a beautiful price. Several people have told me that they like my glasses. I feel really good when I'm wearing them.

Great prices and fast and efficient shipping!

Easy, great confirmation emails and notifications and easy rebate from my private health from the invoice provided

Great price and service