Prices good website nice but... Ordered and Green Tea sent seemingly waited a month no delivery contacted and they were chasing then today about 7 weeks after order returned undelivered. It never a... Ver mais
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Leia as opiniões dos outros
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AVOID!!! They are EXTREMELY SKETCHY! I made an order, they marked it as shipped on the same day. Two weeks later, still no items nor information regarding delivery, every email I sent got a response... Ver mais
A empresa respondeu
2 orders have been received both with the wrong product, have emailed twice through the contact us page, 10 days on and not a word from them over £50 down the drain. This is a lesson to everyone, b... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
100% natural health products. Strictly no highly-processed or artificial ingredients in any of our products, just simple, pure, natural goodness.
Informações de contacto
Magna Way, S60 1FE, Rotherham, Reino Unido
- www.vitalifehealth.com
1,6
Muito mau
83 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Delivered on time
I'm not sure why there are so many reviews on this company's delivery issue. I ordered my products and it arrived on time. Any products that are being shipped will always have some sort if delay and most of the time it's not the company's fault.
I believe this is a good company trying to offer the best fir their customers.
25 de outubro de 2023
Opinião espontânea
Resposta da Vitalife Health
Thank you so much for taking the time to leave this kind review Nadeem. We really appreciate it. We are a very small team and it really means a lot to have your support 🥰
Scammers
Placed an order 11 days ago. Payment left my account immediately. Order not moved on since then and no communication returned to me from the number of emails and messages I’ve sent.
Obviously a scam company and one I’ll be raising a grievance towards with my bank.
18 de outubro de 2023
Opinião espontânea
Your shipping partner lets you down, otherwise a 5 star experience
I felt it was important to update my review. I had initially given it a 1 star due to delays in getting my product. It arrived today, whilst it has taken 5 weeks, it has arrived, perfectly package and correct. I would be hesitant to use the site again due to it's DHL/FedEx shipper, if they can either tell you up front it will take a month or get better delivery times this would be 5 star experience. When you pay £19 to get it delivered to you it is crazy it takes this long. I do order a lot from the UK and usually DHL are with me within 7 days for far less money. The customer service was prompt every time I reached out and obviously as it was with the shipping company there was little they could do. Would I order again and pay £19.00 for a 5 week delivery? No, sadly I would not.
9 de outubro de 2023
Opinião espontânea
Resposta da Vitalife Health
Hi there,
I'm very sorry to hear of your negative experience.
I can confirm that your order was shipped correctly, however - and it appears that tracking now shows arrival at the destination Country, undergoing customs clearance.
Your order was shipped shortly after placing with us, however it took around 2.5 weeks to arrive at the destination Country due to unforeseen delays in the Courier network.
I trust you will receive your item shortly.
**GENERIC MESSAGE**
We do not pay Trustpilot to be a part of their platform - and as such, we are not treated fairly.
We have been in business since 2009, and have served hundreds of thousands of customers successfully over the many years we've been trading - but the majority do not come here to leave a review, because they receive the products and service they expect. When you do not invite reviews, the only people who go searching to leave one, are those that are unhappy. This makes for a very negatively-skewed view of our business on Trustpilot.
For perspective, just check the reviews of Amazon.com - the World's largest and most successful online retailer: https://www.trustpilot.com/review/www.amazon.com. They currently carry 1.7 stars out of 5. Testament to the above theory.
And to understand the integrity of the Trustpilot platform as a whole (and the fact they are only interested in helping companies that pay to list with them) - just check Trustpilot's own profile on their own platform.
Who takes the time to leave a glowing review, for the platform that allows them to leave reviews for other companies?
Certainly not 174,000+ plus people. So if fake positive reviews are clearly in-play on their own profile, it really highlights the lack of ethics and integrity of the platform as a whole - which is one of many reasons we refuse to pay to join their platform.
Please view all reviews with this balance of perspective in-mind. Thank you.
Avoid like the plague
Avoid like the plague. They get your money immediately, they then take forever to process your order and then tell you they haven’t got the items. Then they are deliberately obstructive in giving a refund. Almost a month later I am still waiting for my refund.
28 de setembro de 2023
Opinião espontânea
Excellent experience.
Excellent experience,
Very fast service and goods as described, for an excellent price!
I have used them twice now, a few years apart. No problems.
1 de setembro de 2023
Opinião espontânea
Great service
I ordered from Vitalife for the 1st time. Royal mail messed up the delivery. Within days of me notifying Vitalife, they responded quickly and re-sent the order.
31 de agosto de 2023
Opinião espontânea
the worst online retailer
It has been the worst online retailer I have ever had to deal with. I was waiting for my purchase for more than a month, writing them daily to know what was going on with my purchase, they were unable to send me my purchase and after more than a month of excuses and not wanting to give me my money back, they tell me that they are going to give me my money back but that the customs fees and the restocking fee will not be refunded.
PLEASE, DO NOT BUY ANYTHING FROM THIS COMPANY! they are scammers!
20 de agosto de 2023
Opinião espontânea
Ordered long life coconut milk for my…
Ordered long life coconut milk for my baby to take to Spain. 3 cartons cost over £10 and another £10 for delivery. Decided to check tracking today and my order has been cancelled without any notification to me. No email no nothing. And now I'm left with no milk for holidays for my baby. Due to multiple food allergies this is the only milk he can take. First time using the company and will never use again! A bit of simple correspondence to say they had cancelled the order would have been appreciated and might have given me more time to source milk from elsewhere.
25 de julho de 2023
Opinião espontânea
Resposta da Vitalife Health
Hi there
I'm very sorry to hear of your negative experience with us and how this affected your plans/family.
I've looked into this and can see your order was placed on the 23rd July (a Sunday) and a refund was issued first thing on Monday morning (alongside an emailed notice outlining the issue that led to the cancellation).
I'm very sorry if you did not receive this notice/update (perhaps it landed in your spam folder). So whilst the issue is completely our fault (our system sold a discontinued item, and this should not have happened), we did rectify this quickly and notify you of this.
Once again, I'm very sorry for your experience, and I hope you found the milk elsewhere.
**GENERIC MESSAGE**
We do not pay Trustpilot to be a part of their platform - and as such, we are not treated fairly.
We have been in business since 2009, and have served hundreds of thousands of customers successfully over the many years we've been trading - but the majority do not come here to leave a review, because they receive the products and service they expect. When you do not invite reviews, the only people who go searching to leave one, are those that are unhappy. This makes for a very negatively-skewed view of our business on Trustpilot.
For perspective, just check the reviews of Amazon.com - the World's largest and most successful online retailer: https://www.trustpilot.com/review/www.amazon.com. They currently carry 1.7 stars out of 5. Testament to the above theory.
And to understand the integrity of the Trustpilot platform as a whole (and the fact they are only interested in helping companies that pay to list with them) - just check Trustpilot's own profile on their own platform.
Who takes the time to leave a glowing review, for the platform that allows them to leave reviews for other companies?
Certainly not 174,000+ plus people. So if fake positive reviews are clearly in-play on their own profile, it really highlights the lack of ethics and integrity of the platform as a whole - which is one of many reasons we refuse to pay to join their platform.
Please view all reviews with this balance of perspective in-mind. Thank you.
excellent value, great choice of healthy items, recommended
I really respect this business model of saving waste and providing discounts on healthier items and our family always find the products that are available are great quality so we are happy with this company and have purchase regularly over several years. Occasionally delivery is slightly longer than the estimated date which is fair enough as sometimes it has also been sooner and everything always arrives very well packed. On the odd occasion a product became unavailable we were refunded very quickly without any hassle by the fast and friendly customer service team. Overall excellent value, great choice and always a same day email response from customer service so highly recommended.
11 de maio de 2023
Opinião espontânea
Bad experience
Bad experience
I placed an order.
My bank statement clearly shows payment was taken out for my order.
Order never arrived. Contacted the company they said order wasn't dispatched as no payment was received. I rang the bank which confirmed payment was taken. They never wanted to give me a refund even then I attached my bank statement.
I had to put a bad review up which I changed to this one to get refund. They maintained the fact no payment was received even though I could prove it with bank statement. Eventually they admitted they made a mistake.
30 de maio de 2023
Opinião espontânea
Slow, stubborn, unhelpful.
Took them around 2 weeks to dispatch the package!
Package was rejected by customs due to an error that the sender (Vitalife) had made.
Every step of the process I had to email for an update and it took them almost 1 week to reply!
Vitalife refused to refund, was extremely stubborn and unhelpful.
Overall extremely frustrating experience.
1 de fevereiro de 2023
The program is easy to follow
The program is easy to follow. I’ve tried many weight loss programs. Vitalife is the first program I actually understand. Courtney makes the program easy to follow. She’s knowledge of the whole system and is very helpful😇
2 de março de 2023
Opinião espontânea
Do not order from this company
Do not order from this company.
They sold me a product that was not as advertised (£94 worth) on 16/9/22. It took them to 28/10/22 to collect the incorrect items and I am still awaiting a refund. I have raised a Visa dispute with my credit card provider and am awaiting it's outcome as I have no faith that Vitslife will refund me.
Their customer service is terrible- no phone number and slow email response. Avoid at all costs.
21 de novembro de 2022
Opinião espontânea
Resposta da Vitalife Health
Hi Valla,
Sorry to hear this.
The original issue was due to a change that the manufacturer made to the formula of your product, and they failed to update us of the change - so the ingredients listed on our website were indeed incorrect at the time of your order.
For this I am very sorry.
We arranged collection 3 times but on the first 2 occasions you were not present at your address for the collection to take place - which is unfortunately why the collection process took so long.
Your refund was issued a couple of days prior to you leaving this review, and this should now be with you.
I'm very sorry for the inconvenience caused. We are working on improving our customer service response times at the moment, and I'm sorry you didn't receive faster responses to your support emails.
**GENERIC MESSAGE**
We do not pay Trustpilot to be a part of their platform - and as such, we are not treated fairly.
We have been in business since 2009, and have served hundreds of thousands of customers successfully over the many years we've been trading - but the majority do not come here to leave a review, because they receive the products and service they expect. When you do not invite reviews, the only people who go searching to leave one, are those that are unhappy. This makes for a very negatively-skewed view of our business on Trustpilot.
For perspective, just check the reviews of Amazon.com - the World's largest and most successful online retailer: https://www.trustpilot.com/review/www.amazon.com. They currently carry 1.7 stars out of 5. Testament to the above theory.
And to understand the integrity of the Trustpilot platform as a whole (and the fact they are only interested in helping companies that pay to list with them) - just check Trustpilot's own profile on their own platform.
Who takes the time to leave a glowing review, for the platform that allows them to leave reviews for other companies?
Certainly not 174,000+ plus people. So if fake positive reviews are clearly in-play on their own profile, it really highlights the lack of ethics and integrity of the platform as a whole - which is one of many reasons we refuse to pay to join their platform.
Please view all reviews with this balance of perspective in-mind. Thank you.
Awesome customer service
Awesome customer service - thanks Danielle!
I had an item missing from my order, and Danielle quickly got this sorted for me with a replacement sent to me the following day.
Great experience and I'll be ordering again soon.
4 de novembro de 2022
Opinião espontânea
Dopo un mese non ho ancora i prodotti
È da un mese che ho pagato per i prodotti e non ho ancora ricevuto nulla. Il Servizio Clienti via email non mi ha fornito nessuna risposta chiara e non so quando riceverò i prodotti.
Non consiglio acquistare da questa azienda. Non è professionale.
15 de outubro de 2022
Opinião espontânea
Resposta da Vitalife Health
Mi dispiace per la tua esperienza negativa.
Vedo che il tuo ordine è stato spedito immediatamente dopo aver ricevuto l'ordine e sembra essere stato consegnato correttamente: https://tracking.controlport.co.uk/track/19014614/a5a086aa
Questo ordine conteneva un altro articolo che è attualmente esaurito.
Un rappresentante del servizio clienti ha inviato un'e-mail per informarti di questo e per chiederti se sei felice di aspettare fino a quando non torni in stock, ma sembra che non abbiamo una tua risposta al riguardo.
Ho ricevuto i dettagli del tuo ordine tramite questa recensione e un rappresentante del servizio clienti ti contatterà entro 24 ore per risolvere il problema.
Mi scuso ancora per l'esperienza.
Online order
I ordered some evening primrose oil, was a bit anxious after reading these reviews but delivery was made via royal mail and I was able to track it and even change the date of delivery to a preferred date. Great quality product, reliable company in my experience
24 de agosto de 2022
Opinião espontânea
Resposta da Vitalife Health
Thank you Lorraine - we really appreciate you taking the time to leave a review about your experience with us. We hope you enjoy your items and thanks again for shopping with us!
ordered, received nothing and now being ignored
Prices good website nice but...
Ordered and Green Tea sent seemingly waited a month no delivery contacted and they were chasing then today about 7 weeks after order returned undelivered. It never arrived to me and no contact from courier.
Then spent the last 4 weeks either getting it resent or at this stage just a refund and nothing.
So in effect ordered, received nothing and now being ignored. So not the best.
20 de junho de 2022
Opinião espontânea
Great Tea at a reasonable cost
10 de maio de 2022
Opinião espontânea
Resposta da Vitalife Health
Thanks Simon - we appreciate you taking the time to leave a review, it means a lot :)
Local supermarkets constantly run out…
Local supermarkets constantly run out of the Nature's Path cereal, but I can get it here in just a few days, thank you.
10 de maio de 2022
Opinião espontânea
Resposta da Vitalife Health
Thanks Tony - we appreciate you taking the time to leave a review, it means a lot :)
Thank you
Thanks for helping me with the return service.
Appreciate it!
10 de maio de 2022
Opinião espontânea
Resposta da Vitalife Health
Thanks Ina - we appreciate you taking the time to leave a review, it means a lot :)
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