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Viva Lagoon Opiniões 

406
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a side table for my sofa and I received it within a couple of days. Fabulous customer service! Thank you Viva Lagoon team!

Classificada 4 em 5 estrelas

A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de móveis
  2. Decoração e Design de Interiores
  3. Loja de móveis de jardim

Escrito pela empresa

At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

406 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(406)

18 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great service

Great service. Well packaged an quick delivery. Thanks

23 de outubro de 2021
logótipo da Viva Lagoon

Resposta da Viva Lagoon

Hello Sarah. Thank you for your review :-)
We hope to see you again soon.
Kind Regards,
The Lagoon Team

Classificada 5 em 5 estrelas

Lovely product

Lovely product, good communication to keep me updated on my order

18 de outubro de 2021
logótipo da Viva Lagoon

Resposta da Viva Lagoon

Dear Helen,
Many thanks for the feedback.
We are glad to hear that you like the product.
Kindest regards
Kheira

Classificada 4 em 5 estrelas

Responsive service, however didn't advise of long shipping time at checkout.

I was hesitant between giving 4 and 5 stars for this review. The product arrived at my home in perfect condition, and Viva Lagoon was very communicative about the shipping and responsive to my queries. They lost a star because it took so long for it to arrive (I ordered on 30/8 and it arrived on 15/10) and I felt that they didn't accurately set expectations. When I purchased it, it looked like the item was in stock and ready for delivery. Most likely the delay was totally out of their control (joys of modern supply chain issues), however had I know there was a 6-7 week lead time I might have looked at alternatives...

18 de outubro de 2021
logótipo da Viva Lagoon

Resposta da Viva Lagoon

Dear Paul
Thank you so much for your feedback and I am so sorry that you waited longer than we anticipated.
Your order was due to arrive in the previous shipment from our supplier and it would have arrived within the lead time we showed on our website but, unfortunately, it stayed behind by mistake and the next shipment was a few weeks later.
I apologize for this inconvenience and I hope you will enjoy your Kubo Laundry Basket for many years to come.
Kindest regards
Kheira

Classificada 5 em 5 estrelas

Good service

Item was in stock and despatched promptly. Good service.

15 de outubro de 2021
logótipo da Viva Lagoon

Resposta da Viva Lagoon

Thank you for your feedback Karen.
We hope to see you again soon :-)

Classificada 5 em 5 estrelas

Brilliant!

Service was excellent, items arrived promptly and well packaged. I was kept informed about my order and delivery. Very pleased.

6 de outubro de 2021
logótipo da Viva Lagoon

Resposta da Viva Lagoon

Hello Chrissie,
Thank you very much for your feedback we are very happy that you are happy :-)
We hope to see you again soon.
Kind Regards,
Emma

Classificada 5 em 5 estrelas

Sturdy.

Sturdy.it looks fabulous.

1 de outubro de 2021
logótipo da Viva Lagoon

Resposta da Viva Lagoon

Thank you for your feedback. We are glad that you are happy with your purchase. Hope to see you again soon :-)

Classificada 5 em 5 estrelas

Beautiful Coffee Table

I had a problem with my first delivery which was dealt with immediately and the item was picked up and replaced very fast at no expense to myself.
I now have a beautiful new glass coffee table that looks stunning and fits into my space perfectly.

27 de setembro de 2021
logótipo da Viva Lagoon

Resposta da Viva Lagoon

Hello & thank you so much for your review.
We are sorry for the issue with the table yet we are very happy that your table is all good now.
Thank you for shopping with us and we hope to see you again soon :-)

Classificada 5 em 5 estrelas

Not only did my large glass coffee…

Not only did my large glass coffee table arrive on time, it was neither broken nor scratched nor both so very pleased indeed. Good quality snd great service - thank you!

19 de setembro de 2021
logótipo da Viva Lagoon

Resposta da Viva Lagoon

Hello Penny. Thank you so much for your review. We are very happy that your experience was so positive :-)
We hope that you enjoy your glass coffee table & also hope to see you again soon :-)
Kind Regards,
The team @ Lagoon

Classificada 5 em 5 estrelas

Beautiful vase , excellent service

Beautiful vase . Easy to order . Excellent service . Lagoon rang and discussed order . Good communication . Safe arrival of vase - well wrapped . Fast delivery .

17 de setembro de 2021
logótipo da Viva Lagoon

Resposta da Viva Lagoon

Good Morning Sally. Thank you for your review.
We hope to see you again soon :-)

Classificada 3 em 5 estrelas

The product we ordered was going to…

The product we ordered was going to have a longer lead time than what we had originally been told when ordering.We we’re given an an option to have an alternative product.We agreed to look at the alternative unfortunately it came damaged.After a bit of messing about we received the stools.Because one of the stools was damaged we asked for a discount which was dismissed out of hand.Whether or not the person in charge thought we were exaggerating the damage I do not know.Five days later we were told they would accept our offer.Confused yes we are but we are happy with the conclusion.Throughout the whole process I must stress that Emma’s actions were exemplary.

16 de setembro de 2021
logótipo da Viva Lagoon

Resposta da Viva Lagoon

Dear Ray
Thank you for the feed back.
I am sorry for the inconvenience.
There was some imperfection in the base of one of the stools that we sent you as an alternative, due to the fact that it is handmade. You asked for a discount but since we had another one in stock, we decided to send it as a replacement and collect the one that you were not happy with. But on a close inspection we decided that you might not be happy with it either. So, we decided to provide you with the discount that you asked for.
We were just trying to find the best solution for you.
I am glad to hear that you were happy with Emma's help.
Kindest regards
Kheira

Classificada 5 em 5 estrelas

Great customer service

Great customer service! Excellent product

24 de agosto de 2021
logótipo da Viva Lagoon

Resposta da Viva Lagoon

Thank you Mirta.
We are very pleased that we were able to help you.
Have a lovely day :-)

Classificada 5 em 5 estrelas

Fantastic company

Thank you to Emma and the team at Viva Lagoon, I ordered two lamps, which are fantastic.
The service I received from this company was excellent I will certainly buy again from them and can highly recommend their five star service

13 de agosto de 2021
Classificada 5 em 5 estrelas

I cannot fault this company

I cannot fault this company. The item I bought was keenly priced. Once ordered they made sure I was aware of delivery time scales and they stuck to them.
A really nice lady called me to arrange delivery, which was on a sunday, which was great for me and then checked when it had arrived that I was happy with everything. The delivery driver who I think works for them, not a courier company, was very nice and helped me check the item as it was a heavy glass item before leaving and making sure I was happy. I will definitely shop here again.

9 de agosto de 2021

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