I ordered a side table for my sofa and I received it within a couple of days. Fabulous customer service! Thank you Viva Lagoon team!
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Ver mais
A empresa respondeu
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Ver mais
A empresa respondeu
Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Informações de contacto
11-12 Old Bond Street, W1S 4PN, London, Reino Unido
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4,7
Excelente
406 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fabulous customer service
Fabulous customer service. They really helped out to get my chairs to me on time. Would definitely use them again 👌
29 de abril de 2024
Great service and delivery very quick
Great service and delivery very quick. The lamp looks fab
16 de abril de 2024
Not received the parcel yet!
28 de março de 2024
Resposta da Viva Lagoon
Dear Susan, Your order was dispatched on Thursday and it would have been delivered the next day but it was Good Friday. DHL do not deliver during weekend and bank holidays. So, we are sure you will get it tomorrow.
Kind Regards
Kheira
Exceptional customer service from Emma
Exceptional customer service from Emma! She advised on colours and sent samples, and sorted a mistake I made in my online order with efficiency and charm. Its rare to find such good customer service from an online retailer.
28 de fevereiro de 2024
Would buy again from this company
Good product, well packed and promptly delivered. Excellent customer service.
5 de fevereiro de 2024
ImpressedOrdered set of Margo Selby towels on…
Ordered set of Margo Selby towels on Thursday 25/1 & delivery came 29/1.Very pleased with the service, not used this company before but glad I did!
29 de janeiro de 2024
Opinião espontânea
First class
A great product at a good price and delivered speedily.
What more is there to say
24 de janeiro de 2024
Super fast delivery
Super fast delivery
Extremely well packed.
Excellent products and very competitively priced!
Customer service is 100%…
19 de janeiro de 2024
Margo Shelby towels what I ordered on time and…
Exactly what I ordered on time and great quality
10 de janeiro de 2024
Large Amber Vase …
I was very pleased with the packaging of this fragile item. My youngest daughter was also very pleased with the colour and size of this vase which was one of her Christmas presents.
13 de dezembro de 2023
Great communication from the company
Great communication from the company, delivery was running a bit late but I got a lovely email apologising and updating me.
I'm also absolutely delighted with my oak toilet roll holder.
15 de dezembro de 2023
Lovely range of products
Lovely range of products, payment went smoothly and items delivered very promptly
30 de novembro de 2023
No reply from customer services.
Came when expected but scratched I contacted their customer support two weeks for a replacement and they haven't even got back to me.
1 de novembro de 2023
Resposta da Viva Lagoon
Dear Charles,
We are very sorry that your lamp was scratched.
We haven't received an email from you. We will investigate the issue. Meanwhile we will arrange for the collection of the lamp tomorrow and organize a replacement. One of us will phone you in the morning.
Kind regards
The team.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.