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Viva Lagoon Opiniões 

406
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered a side table for my sofa and I received it within a couple of days. Fabulous customer service! Thank you Viva Lagoon team!

Classificada 4 em 5 estrelas

A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de móveis
  2. Decoração e Design de Interiores
  3. Loja de móveis de jardim

Escrito pela empresa

At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

406 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,7

Todas as opiniões

(406)

18 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Unfortunately

Unfortunately, one item was missing. Apologies were received and the item arrived four days later. Thank goodness it was not a gift but for my personal use.

2 de maio de 2023
Classificada 5 em 5 estrelas

Excellent

Excellent , timely customer service when needed and products are really good quality

20 de março de 2023
Classificada 5 em 5 estrelas

Vase required for outdoor use.

I inquired about a vase that I saw online and after checking if was suitable for what I wanted it for, I purchased the item on the advice given by the helpful sales man on the telephone. When vase arrived a few days later it was fine for it use. Many thanks to helpful sales team at Viva Lagoon.

16 de janeiro de 2023
Classificada 4 em 5 estrelas

Great product overall, can recommend the service

The pouf I ordered was delivered on time and in perfect condition. The only issue I had and I spend a lot of time on it was on finding out the customs duty when ordering to Ireland from the UK. I didn't get an answer before ordering and faced a large bill to the delivery company before the product was released and delivered.

24 de janeiro de 2023
Classificada 5 em 5 estrelas

Great customer service

Easy to order, great communication when delivery was going to be delayed. Again great communication when item was out for delivery.

Item is perfect love it. Very happy with customer service.

21 de janeiro de 2023
Classificada 5 em 5 estrelas

Very pleased with my lamp looks amazing…

Very pleased with my lamp looks amazing not put in garden yet wait for summer

29 de dezembro de 2022
logótipo da Viva Lagoon

Resposta da Viva Lagoon

Thank you so much for taking the time to send us a review regarding your Newgarden Lola 165 Lamp :-)
Wishing you a very Happy New Year and we hope to see you again soon.
Kind Regards,
The Lagoon Team

Classificada 4 em 5 estrelas

Product delivered with scratches

Big customs expenses. Product delivered with scratches, but they send full refund because of this. So overall experience was good, I think it is not their fault that the producer of the clock was sloppy and scratched it.

21 de dezembro de 2022
logótipo da Viva Lagoon

Resposta da Viva Lagoon

Dear Alin
We are very sorry that the product had scratches. We will send you an email to organise for a replacement. As for the customs expense, that's out of our control. Taxes such are VAT are not charged by us for overseas orders however do become payable by your destination country on arrival. The tax rate is determined by the destination country - in your case Romania.
Kindest regards
Kheira

Dear Alin - again we are terribly sorry that your order arrived with a scratch. As agreed we have now refunded your order in full and a return has not been requested which means that you can keep the clock. We hope that your find this resolution satisfactory. Thank you for your patience whilst we resolved the issue and we wish you a very Happy New Year.
With Kind Regards,
Customer Services

Classificada 5 em 5 estrelas

They have great variety of designs

They have great variety of designs, great website, quick deliveries.
But what's really great is Kheira.
I could consult with her about colours, layouts, technic details..
If they don't have products in stock she will get it for you!
My second purchase was a lamp, Kheira made sure I have all the installation details, which in my opinion shows how experienced and professional she is.

19 de novembro de 2022

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