I ordered a side table for my sofa and I received it within a couple of days. Fabulous customer service! Thank you Viva Lagoon team!

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Leia as opiniões dos outros
A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Ver mais
A empresa respondeu
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Ver mais
A empresa respondeu
Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Informações de contacto
11-12 Old Bond Street, W1S 4PN, London, Reino Unido
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
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Quick delivery looks fab
Unfortunately
Unfortunately, one item was missing. Apologies were received and the item arrived four days later. Thank goodness it was not a gift but for my personal use.
Excellent service!
I got my package 2 days after I placed my order!
Excellent communication and updates from the team!
Thank you very much!
Eva
Excellent
Excellent , timely customer service when needed and products are really good quality
GARDEN LAMP Within 24 hour’s of placing an order
Within 24 hour’s of placing an order, I received a phone call to say my item was out of stock and delivery would be later than originally expected. I was kept up to date and still the item arrived earlier than anticipated.
The product was as advertised.
One happy customer
Vase required for outdoor use.
I inquired about a vase that I saw online and after checking if was suitable for what I wanted it for, I purchased the item on the advice given by the helpful sales man on the telephone. When vase arrived a few days later it was fine for it use. Many thanks to helpful sales team at Viva Lagoon.
Great product overall, can recommend the service
The pouf I ordered was delivered on time and in perfect condition. The only issue I had and I spend a lot of time on it was on finding out the customs duty when ordering to Ireland from the UK. I didn't get an answer before ordering and faced a large bill to the delivery company before the product was released and delivered.
Great customer service
Easy to order, great communication when delivery was going to be delayed. Again great communication when item was out for delivery.
Item is perfect love it. Very happy with customer service.
Ok retail interaction
Stunning bowls and plates
Fantastic bowls and plates, like the rustic look. Easy to order, quick delivery too. Would definitely recommend. Thank you for a great service.
Lovely website
Lovely website, easy to order, very well packaged and fast delivery!
Very pleased with my lamp looks amazing…
Very pleased with my lamp looks amazing not put in garden yet wait for summer

Resposta da Viva Lagoon
Product delivered with scratches
Big customs expenses. Product delivered with scratches, but they send full refund because of this. So overall experience was good, I think it is not their fault that the producer of the clock was sloppy and scratched it.

Resposta da Viva Lagoon
Beautiful product and as described
Beautiful product and as described. Arrived promptly . Good communication and tracking.
I am sure under normal circumstances…
I am sure under normal circumstances the delivery would have been quicker
Arrived in time
Arrived in time , well packaged, arrived in one piece as was a fragile delivery
They have great variety of designs
They have great variety of designs, great website, quick deliveries.
But what's really great is Kheira.
I could consult with her about colours, layouts, technic details..
If they don't have products in stock she will get it for you!
My second purchase was a lamp, Kheira made sure I have all the installation details, which in my opinion shows how experienced and professional she is.
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