I spent over $80 to be told that what I ordered was a “pre order item” and was cancelled when I inquired as to when it would be shipped. I was told I would be fully refunded but when I inquired again... Ver mais
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I had purchased £60 dress online & never recieved the dress, never recieved the order number or confirmation. Contacted the support team multiple times, sent them proof of payment, followed up so many... Ver mais
A empresa respondeu
I ordered a dress and headscarf for $78.97 USD (order VC00199120). The order was canceled, and I haven't received a refund for a month. But today they send email they will transfer the money 2-3 days... Ver mais
A empresa respondeu
I placed an order for a dress and a kaftan. The dress has arrived, terrible stitching, inner material of the dress hanging below the outer material of dress. Seams are not finished, fraying... Ver mais
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Middle Eastern Style Guide 👑 Discover more Middle Eastern women’s fashion styles
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Respondeu a 85% das suas opiniões negativas
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Scam site
I spent over $80 to be told that what I ordered was a “pre order item” and was cancelled when I inquired as to when it would be shipped. I was told I would be fully refunded but when I inquired again about my refund I was assured it was processed. At this point it had been over a week. I asked for proof it was refunded and was told to see “receipt attached”. There was no receipt and after I mentioned this I was told they were wrong and my refund was awaiting approval from the “finance department”. I looked them up online and many people complained of the same thing and never received their orders. A google search said it was a scam site. I had to file a dispute with my bank.
4 de março de 2026
Opinião espontânea
Thanks
I ordered a dress and headscarf for $78.97 USD (order VC00199120). The order was canceled, and I haven't received a refund for a month. But today they send email they will transfer the money 2-3 days.
Thank you for your attention and prompt response in transferring the amount.
15 de abril de 2026
Opinião espontânea
Resposta da Vivich
Hello Basema,
We completely understand your frustration, and we are sorry for the inconvenience.
Please rest assured that we have already contacted the relevant departments to expedite your refund. You can expect the refund to be completed within the next 1–3 working days.Once processed, you will receive an email confirmation.
Again, we are very sorry for the delay and for any trouble it has caused you. We are taking your feedback seriously and will learn from this experience to serve you better in the future.
Thank you for your kindness and patience.
Vivichofficial Complaint Team
complaint@vivichofficial.com
So bad
So bad , I ordered 4 dresses , they delayed the delivery for one moth and only one dress arrived which was shocking for me so bad quality and so different than what I saw in the picture , it doesn’t worth the money I paid … I send them an email for a return and refund .
8 de abril de 2026
Opinião espontânea
Resposta da Vivich
Hello Dr. Shamsa Bin Hammad,
We sincerely and deeply apologize for the unexpected delay in processing your order.After reviewing the situation, we found that one of the reasons for the delay is the impact of the war. Please know that we have already escalated your case to our warehouse team and urged them to prioritize dispatching your package as quickly as possible. As soon as your order leaves our facility, you will receive an automated shipping confirmation email with tracking details.
As for the quality issue you mentioned, we deeply regret that the product did not meet your expectations. Please rest assured that we offer a 30-day return service on all eligible items. Our customer service team is actively following up on your order,kindly watch for our response.
Thank you again for your patience and understanding — we are committed to making things right for you.
Vivichofficial Complaint Team
complaint@vivichofficial.com
The dresses do not look how they are…
The dresses do not look how they are displayed on the website. Thin and flimsy, and the zipper broke when I zippened the dress up!! Never again
19 de março de 2026
Opinião espontânea
Resposta da Vivich
Hello Sabria ,
We are so sorry to hear that your dress arrived looking different from the pictures, and that the zipper isn’t working properly.
We completely understand how frustrating that can be. To resolve this for you quickly, please know that our 30‑day return policy is fully available. Within the next 30 minutes, our dedicated support team will send you an email regarding your order with clear next steps. Please check your email (and spam folder) to ensure you don’t miss it.
Thank you for your patience — we truly appreciate it and will get this sorted out for you.
Vivichofficial Complaint Team
complaint@vivichofficial.com
The worst website to order from the…
The worst website to order from the order came so late the quality of the dress was disaster never had somting bad quality like this . And if u want to return u have to pay for the shipment back
I advise not to order from this website
20 de março de 2026
Opinião espontânea
Resposta da Vivich
Hello Gihan ,
We’re so sorry to hear that the dress didn’t meet your quality expectations—we completely understand how disappointing that it came late.
We understand that return shipping costs can be frustrating.We truly appreciate your feedback—it helps us identify areas for improvement. We will discuss this with our team and work toward building a more convenient and responsive after-sales service.
If further assistance is needed, please do not hesitate to reach out.
Vivichofficial Complaint Team
complaint@vivichofficial.com
Fraud & Scam website
I had purchased £60 dress online & never recieved the dress, never recieved the order number or confirmation. Contacted the support team multiple times, sent them proof of payment, followed up so many times. All they do is copy paste AI generated responses saying we will check, we understand ur dissappointment, we appologise for the delay type responses but no actual action taken. This business should be banned as they are openly looting people in the name of online selling. One of the biggest scammers & fraud company I have ever come accross.
1 de março de 2026
Opinião espontânea
Resposta da Vivich
Hello Sanam,
We understand your concern regarding your order and sincerely apologize for the unpleasant experience.
Typically, once payment is successfully processed, our system will automatically generate and send an order confirmation email to the email address associated with your account. However, please note that such emails can sometimes be redirected to your spam or junk folder. We kindly ask you to double-check those folders if the confirmation does not appear in your order email address.
We have now successfully located your order in our system.Please rest assured that our team will update your order status within the next 30 minutes. You will receive an email confirmation shortly again.
We truly appreciate your support, and we are committed to resolving this matter promptly.
Vivichofficial Complaint Team
complaint@vivichofficial.com
Thank you for the elegant products
Thank you so much for the great fabrics, unique and elegant designs. I was afraid not to receive them on time as I was looking for but I directly connected with the customer service to explain my concerns and they responded very quickly and in a very professional way. They promised that I will receive my shipment on time and they fulfilled their promises. So satisfied with the quality and the service. For sure will order more.
16 de março de 2026
Opinião espontânea
Resposta da Vivich
Hello Lola,
Thank you for your feedback!
We're delighted to hear that you love the quality and design of our fabrics. It's also wonderful to know that our customer service team was able to assist you promptly and deliver on our promise.
Your satisfaction is our priority, and we look forward to serving you again soon!
Vivichofficial Complaint Team
complaint@vivichofficial.com
Hello
Hello , l ordered my first order in 15 March and I haven’t received anything or any email to tell me the delivery date . Thank you
15 de março de 2026
Opinião espontânea
Resposta da Vivich
Hi Shaimaa,
We understand that you are eager to know the status of your order, and we truly appreciate your patience.
Our customer service team has already provided an update—please review our previous reply for details. As soon as your order is shipped, you will receive an automated shipping notification email.
Should you have any further questions, please feel free to reach out to us directly via email .
Vivichofficial Complaint Team
complaint@vivichofficial.com
Effortless Elegance: My Go-To Abaya Cardigan 🤍
This abaya cardigan is everything I’ve been looking for and more. It’s the perfect blend of elegance and comfort—lightweight, flowy, and so easy to style with anything. The way it drapes gives such a graceful look, and it instantly elevates even the simplest outfit. I felt so confident and put-together wearing it, and the compliments didn’t stop all day. Definitely a staple piece in my wardrobe now 🤍 Would definitely recommend Vivich!
14 de março de 2026
Opinião espontânea
Resposta da Vivich
Hello Farrah,
Thank you very much for this review!
We are very happy to hear that this cardigan exceeded your expectations and became a must-have item in your wardrobe. Our goal is to create clothing that is both elegant and comfortable for daily wear, and your feedback truly gave us great encouragement.
We appreciate your support and look forward to serving you again soon!
Vivichofficial Complaint Team
complaint@vivichofficial.com
That was the worst time ever I ordered…
That was the worst time ever I ordered online!! DON'T PURCHASE FROM THIS FAKE WEBSITE!!
Fake !!!! Everything is fake they are selling very poor quality with a very high price!!!
12 de março de 2026
Opinião espontânea
Resposta da Vivich
Hi Esraa ，
We sincerely apologize for the unpleasant shopping experience you had with us.
We are a legitimate and genuine website.Regarding the issue you mentioned about the product, please know that our customer service team is already actively following up on your case.
As part of our commitment to customer satisfaction, we offer a 30-day after-sales service policy.To help us resolve this matter as quickly and efficiently as possible, we kindly ask you to reply relevant pictures of the product to our support team at support@vivichofficial.com . These photos will allow us to better understand the issue and take the appropriate steps to address it.
If you have any further questions or need additional assistance, please do not hesitate to contact us at any time.
Vivichofficial Complaint Team
complaint@vivichofficial.com
Do not buy
Do not buy. The item received does not look like picture .it's a scam . They send from china and when you want to return for full refund it's a American address so more expensive to return. Beware
6 de fevereiro de 2026
Opinião espontânea
Resposta da Vivich
Hi samera,
We are sincerely sorry that the product did not match the picture shown on our website. We understand this must be disappointing.
We are taking this matter seriously. Your photos have been forwarded to the relevant department for review.We are committed to providing you with a satisfactory resolution. Please watch for our next email.
Best regards,
Vivichofficial Complaint Team
complaint@vivichofficial.com
Absolutely worst place to order from
Absolutely worst place to order from. I placed my order 2 weeks ago and now they are telling me my order is a Pre-order. Nothing was mentioned on their website too. Please be careful if you are ordering something and need it urgently like mine.
12 de março de 2026
Opinião espontânea
Resposta da Vivich
Hi Parvana,
We sincerely apologize for the delay in shipping your order.We understand how important it is to receive your purchase in a timely manner, and we deeply regret any inconvenience this may have caused.
Please rest assured that we are taking this matter very seriously. Our team is currently investigating the cause of the delay to ensure that such issues are addressed promptly. We will provide you with an update regarding the status of your order via email within the next hour. Kindly pay attention to your inbox for further details.
Best regards,
Vivichofficial Complaint Team
complaint@vivichofficial.com
Do not buy from this company
Do not buy from this company. I placed my order over two weeks ago. Never received a confirmation email. When I reached out to customer service they weren’t able to locate my order. And they’ve already charged my account. I’ve put in a claim with my bank for a refund! Worst shopping experience to date!
8 de março de 2026
Opinião espontânea
Resposta da Vivich
Hi Amina G,
We sincerely apologize for any confusion you've experienced.
We sincerely apologize that you did not receive the order confirmation email. Normally, after a successful payment, our system automatically sends a confirmation email to the email address associated with your order. We kindly suggest that you check your spam or junk folder, as it may have been filtered there by mistake.
We understand this is frustrating that can't locate your order. Unfortunately, if your contact email is different from your order email, and you haven't provided your full name or order number, our team cannot access your order. Thank you for your understanding.
Regarding your refund inquiry, as we cannot identify your order through your nickname alone, we kindly ask that you contact us again via email with more specific information. Once you provide the necessary details (such as the order number or the email address used at checkout), we will prioritize verifying your case and assist you promptly.
We value your business and truly want to help resolve this matter.
Vivichofficial Complaint Team
complaint@vivichofficial.com
Absolutely terrible PLEASE DO BUY FROM…
Absolutely terrible PLEASE DO BUY FROM THEM THE QUALITY IS VERY POOR .BADLY SORN . THEY SHOULD NOT BE ALLOWED TO SELL ANYTHING AND NEED TO BE REMOVED
FAKE CLOTHS DISAPOINTING
4 de março de 2026
Opinião espontânea
Resposta da Vivich
Hello，
We are sorry to hear this.
We regret that we were unable to locate your specific order using your nickname alone. To investigate this promptly, could you please email us your order details? Information such as the recipient's name, the email address used for the order, and pictures of the received items would be very helpful.
Please note that we offer a 30-day return policy for eligible items. We will process your case as soon as we receive and verify the necessary information.
Thank you for your patience and understanding.
Vivichofficial Complaint Team
complaint@vivichofficial.com
I had a bad experience with vivich fake…
I had a bad experience with vivich fake item. Please do not buy from the. I have paid alot of money to return a dress I bought from them. They didn't refund full amount of the money i paid for the dress. Some of their dresses i from temu. Please do not buy from them
3 de fevereiro de 2026
Opinião espontânea
Resposta da Vivich
Hello Sherifa,
We want to sincerely apologize for the unpleasant experience you had at our store.
Regarding your refund, we want to assure you that your request has been prioritized. It is currently being processed urgently by our team, and we expect the refund to be completed and reflected in your original payment method within the next 2 to 5 working days. Please note that the exact timing may vary slightly depending on your bank's processing speed.If you have not received your refund after this timeframe, please do not hesitate to reach out to us. We will be happy to verify the status for you and take further action if needed.
Additionally, regarding the products you mentioned that are sourced from Temu, we would greatly appreciate it if you could email us with more specific information.
Looking forward to your reply.
Vivichofficial Complaint Team
complaint@vivichofficial.com
Fraud -scam -lies
I ordered a few items waited 10 days just to receive only one item that the fabric was absolutely disgusting looks so cheap I actually paid $99.40 for this to look like a $40c abaya
I have contacted them on several emails and socials and no one got back to me I will be posting this review ,and the name of the shop vivich on all platforms (117k followers I have they will know not to buy from these scammers first and last time
Also I will be putting this on Australia scam watch so when ever someone from Aus tries to purchase from them they will be notified as scam !!!!!!!
If I don’t get a reply really soon I will be disputing my transaction with a complete full refund !!!!!!
2 de março de 2026
Opinião espontânea
Resposta da Vivich
Hello J.e,
We are sincerely sorry to learn that the product you received did not meet your expectations, and we deeply regret that your previous attempts to contact us went unanswered.
In order to verify your case as quickly as possible, could you please reply to complaint@vivichofficial.com with your order details? Specifically, we would appreciate it if you could provide the full name of the recipient,the email address used to place the order.
Once we receive this information, we will immediately investigate the status of your return and refund. Our goal is to provide you with a satisfactory solution as quickly as possible.
We look forward to resolving this for you.
Vivichofficial Complaint Team
complaint@vivichofficial.com
Very disappointed with Vivich
Very disappointed with Vivich . I returned an abaya over a month ago and still haven't received my refund. I've contacted with them multiple times and keep getting delayed responses with no real solution. On top of that, the quality of the abaya was very cheap and not worth the price at all. I expected much better. I would not recommend ordering from Vivich.
2 de março de 2026
Opinião espontânea
Resposta da Vivich
Hello Halla,
We apologize for the frustration you’ve experienced regarding your recent return.We also apologize that the quality of the item did not meet your expectations.
The refund is currently being processed, and you should expect to see the funds returned to your original payment method within the next 2 to 5 business days. Please note that the exact timing may depend slightly on the processing speed of your bank or credit card provider, but rest assured, we have initiated the necessary steps on our end.
We appreciate your patience and hope to resolve this for you promptly.
Vivichofficial Complaint Team
complaint@vivichofficial.com
From my experience the website is good and not scammer
When I read the reviews I got scared as I ordered from the website before I read them
In fact the quality is good and looks exactly like the pictures
For the delivery I got my order in 14 days which is very fast
So it worth the money paid
1 de março de 2026
Opinião espontânea
Resposta da Vivich
Hello rawneq ,
Thanks for taking a chance on us.
We're glad we could ease your worries. It’s great to hear that the product looks just like the photos and that the quality is up to standard.
We also appreciate your feedback on the delivery time. It’s great to know you feel the product was worth the money. Hope to see you again soon!
Vivichofficial Complaint Team
complaint@vivichofficial.com
Worst experience ever
Worst experience ever. I regret buying stuff from them. I have not received my item yet. They deal with the worst delivery company and they have no sense of customer service. Waste of money and time and your stuff gets stolen or they don't have those items in real life, they just scam. It's been more than a month and I'm still waiting. I truly suggest everyone to review first and buy.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Vivich
Hi Meena ,
We are extremely sorry that your recent shopping experience has been less than satisfactory.
While our system does show that your order has been delivered, we understand that sometimes things go missing. To help us figure out what happened, our team has sent the delivery confirmation, including the delivery proof, straight to your email. This should help clarify where the package was left.
Please take a look when you have a moment. If it turns out the package is nowhere to be found, please contact us immediately. We are here to help and will do everything we can to make this right for you.
Vivichofficial Complaint Team
complaint@vivichofficial.com
Avoid this site, terrible stitching of clothing, poor customer service
I placed an order for a dress and a kaftan. The dress has arrived, terrible stitching, inner material of the dress hanging below the outer material of dress. Seams are not finished, fraying of material around the edges.
I requested a return and refund only to be informed product can't be refunded.
Sent a further email with photos of how poor quality the dress was. Email received we will give you a voucher to use when you next place am order but only 50 per cent off voucher.
I requested a refund and returns label again. Email received not possible to receive refund.
Avoid buying from this site.
I am disappointed.
Will not buy again.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Vivich
Hi Sabina，
We sincerely apologize for the unpleasant experience with your incorrect order.
We regret that we were unable to locate your specific order using your nickname alone. To investigate this promptly, could you please email us your order details? Information such as the recipient's name, the email address used for the order, and pictures of the received items would be very helpful.
Please note that we offer a 30-day return policy for eligible items. We will process your case as soon as we receive and verify the necessary information.
Thank you for your patience and understanding.
Vivichofficial Complaint Team
complaint@vivichofficial.com
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